Mark & Danika Velasco, V Discover Mortgage Company ( 2015 )


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  •                                                                                                              FILED
    COURT OF APPEALS
    DIVISION 11
    2015 APR 114         AM 9: 52
    STA" '               SI-II h GTON
    IN THE COURT OF APPEALS OF THE STATE OF WASHING
    BY_      h
    DIVISION II
    MARK          A.   VELASCO        and        DANIKA    E.                      No. 45642 -7 -I1
    VELASCO, and the marital community thereof,
    Appellants,
    v.
    DISCOVER              MORTGAGE               COMPANY;                    UNPUBLISHED OPINION
    COMMUNITY                    LENDING,              INC.;
    NORTHWEST TRUSTEE SERVICES, INC.;
    WELLS FARGO BANK; HSBC BANK USA
    NATIONAL ASSOCIATION as Trustee for
    WFMBS 2007 -011, WELLS FARGO HOME
    MORTGAGE, MERS CORP, INC., a Delaware
    Corporation;         MORTGAGE           ELECTRONIC
    REGISTRATION                 SYSTEMS,          INC.,       a
    Delaware Corporation; the property located at
    136    Sargent       Road,    Winlock,       Washington;
    DOES          1 - 1000;   ROES     1 - 20;    GENERAL
    RETIREMENT SYSTEM OF THE CITY OF
    DETROIT; NEW ORLEANS RETIREMENT
    SYSTEM,
    Respondents.
    MAXA, P. J. —        Mark and Danika Velasco appeal the trial court' s dismissal on summary
    judgment of their multiple claims relating to their efforts to modify the loan on their residence
    and the attempt to foreclose on the deed of trust securing the that loan. The Velascos filed suit
    against Wells Fargo Bank, the loan servicer and holder of the promissory note evidencing the
    loan; Mortgage Electronic Registration System ( MERS),                 the designated beneficiary of the deed
    of   trust; HSBC Bank, the      assignee of     MERS'   s   beneficial interest in the deed   of   trust   and   Wells
    45642 -7 -II
    Fargo'   s principal; and    Northwest Trustee Services ( NWTS), the successor trustee that initiated
    foreclosure proceedings on the deed of trust.
    The Velascos argue that the trial court erred in granting summary judgment because they
    had   valid claims   for ( 1)    violation of   the Deed       of    Trust Act (DTA), chapter 61. 24 RCW, because
    NWTS      was not authorized          to initiate foreclosure proceedings; ( 2) violation of the Consumer
    Protection Act (CPA), based on Wells Fargo' s conduct during the loan modification process and
    on the conduct of MERS, NWTS, Wells Fargo, and HSBC regarding the identity of the deed of
    trust   beneficiary; ( 3)   negligence,       based   on a   duty     of care   arising from the CPA; (4) quiet title on
    their property because the transfer of their promissory note into a security pool discharged the
    note; and ( 5) declaratory relief.
    We hold that ( 1) the Velascos cannot bring DTA claims as a matter of law because no
    party has foreclosed        on   their property, ( 2)   the trial court erred in granting summary judgment on
    the Velascos' CPA claim against Wells Fargo because there is a genuine issue of material fact as
    to   whether   Wells Fargo'      s   loan   modification conduct was unfair or                deceptive, ( 3) the trial court
    properly dismissed the remainder of the Velascos' CPA claims because they failed to
    demonstrate that there were unfair or deceptive practices and /or that there was a causal link
    between the act and their alleged damages, ( 4) the trial court properly dismissed the Velascos'
    negligence claim      because the        respondents     did   not owe     them    a   duty   of care, (   5) the trial court
    properly dismissed the Velascos' quiet title claim because the transfer of their promissory note
    into a security pool did not discharge their note, and ( 6) the Velascos waived their declaratory
    relief claim    by failing to        present argument on       it.
    45642 -7 -II
    Accordingly, we reverse the trial court' s summary judgment dismissal of the Velascos'
    CPA claim against Wells Fargo relating to the loan modification process, but we affirm the trial
    court' s summary judgment dismissal of all the Velascos' remaining claims.
    FACTS
    Promissory Note and Deed of Trust
    In June 2007, the Velascos borrowed $ 577, 400 from ComUnity Lending to refinance
    their property in Lewis County, and they executed a promissory note for the loan. The note was
    secured by a deed of trust, which listed the Velascos as borrowers, ComUnity as lender, MERS
    as beneficiary, and Lewis County Title Company as trustee. The deed of trust provided for the
    trustee' s nonjudicial foreclosure of the property if the Velascos defaulted on the promissory note.
    A few weeks later, ComUnity indorsed the note to Wells Fargo. At all relevant times in
    this case, Wells Fargo was the Velascos' loan servicer. Wells Fargo apparently was acting as
    HSBC' s agent. At some point, ownership of the loan was transferred to the " WFMBS 2007 -011
    trust,"   of which HSBC was the trustee. Clerk' s Papers ( CP) at 60. Wells Fargo retained
    possession of the promissory note. In January 2012, Wells Fargo indorsed the promissory note
    in blank. But Wells Fargo still had possession of the promissory note at the time of the summary
    judgment motion.
    Initial Loan Modification Process
    Mark Velasco submitted a lengthy declaration describing the circumstances surrounding
    the Velascos' claims. In December 2007, catastrophic flooding in Lewis County impacted the
    3
    45642 -7 -II
    Velascos' ability to make their January 2008 loan payment. Marks contacted Wells Fargo and
    was informed that the Velascos did not need to make another payment for 90 days because they
    were victims of a natural disaster. When Mark received the March 2008 statement in mid -
    February, it showed that the Velascos were required to pay the three missed payments in a
    balloon payment along with their March payment. Mark claims that he was not informed that
    they would need to make a balloon payment if they suspended payments for 90 days.
    The Velascos had not recovered financially by March 2008, so Mark contacted Wells
    Fargo in an attempt to modify their mortgage. Wells Fargo told him to file a financial hardship
    letter with Wells Fargo' s Loss Mitigation Department, which he did. Wells Fargo also told Mark
    not to make their monthly payments because that would negatively impact Wells Fargo' s review
    process of their financial documents. Following Wells Fargo' s review process, the Velascos
    were put on a   90 -day   payment plan, also   known   as a "   Special Forbearance Agreement."   CP at
    201.   Under this agreement, the Velascos were required to pay the full amount of the loan
    payments ($    3, 127. 58) for June, July, and August of 2008 to be considered for a loan
    modification
    In August 2008, Mark informed Wells Fargo that the Velascos could not make a required
    balloon   payment on   September 1.. Wells Fargo instructed the Velascos to resubmit their
    financial statements and draft a new hardship letter, which they did on August 26. Wells Fargo
    stated that once it received this information it would determine whether the Velascos qualified
    for a loan modification. When Mark called two weeks later, Wells Fargo told him that the
    1 For clarity, we refer to Mark Velasco by his first name. No disrespect is intended.
    4
    45642 -7 -II
    Velascos' house had been put into foreclosure status because they had broken the plan. Wells
    Fargo also referred to the fact that the Velascos had not made the required balloon payment.
    Mark challenged the foreclosure status, questioning how Wells Fargo could put the
    Velascos into foreclosure when they were in the middle of the loan modification process. Wells
    Fargo continued to state that the foreclosure was started because the Velascos had broken the
    plan. Later Mark discovered that the real reason Wells Fargo had started the foreclosure was that
    it had not received the updated financial information the Velascos had faxed. Mark discovered
    that the fax number he had been using since March 2008 to send information had been changed
    but was still accepting faxes.
    Foreclosure Proceedings
    On October 15, 2008, NWTS —as the        authorized agent of         HSBC —sent the Velascos a
    notice of default. At that time, NWTS had not yet been appointed as the successor trustee of the
    deed of trust.
    On November 17, 2008, MERS, as the purported deed of trust beneficiary, executed an
    assignment of its beneficial interest in the Velascos' deed of trust to " HSBC Bank USA, National
    Association,     as   Trustee for WFMBS 2007 -011."       CP   at   193. Earlier, on November 3, 2008,
    Wells Fargo, as agent of HSBC, had appointed NWTS as the successor trustee under the deed of
    trust. Both of these documents were recorded on November 19, 2008.
    When the Velascos did not cure their default, NWTS recorded a notice of trustee' s sale in
    December 2008, which scheduled a foreclosure sale of the property for March 2009. Mark
    began contacting attorneys and filed a claim with the Office of the Comptroller of the Currency
    5
    45642 -7 -II
    OCC) to challenge the foreclosure. For reasons that are not in the record, the trustee' s sale later
    was postponed indefinitely.
    Subsequent Loan Modification Activities
    The Velascos entered into a second 90 -day special forbearance agreement for April, May,
    and June of 2009 in which they made payments of $2, 000 per month. Wells Fargo told Mark
    that once they completed the plan, there would be another loan modification review. A Wells
    Fargo employee told Mark that she was in direct contact with the investors who owned the loan,
    so a decision could be made quickly. The Velascos then were put on a third 90 -day forbearance
    agreement starting in July 2009 with monthly payments of $2, 588. 51 and a fourth 90 -day plan
    starting October 2009 with monthly payments of $3, 067. 44. But Wells Fargo never offered them
    a permanent loan modification. Wells Fargo continued to state that it was denying the Velascos'
    applications for loan modifications because the investors would not allow modification. Wells
    Fargo claimed that it did not have the ability to make decisions on the loan.
    In February 2010, NWTS recorded a discontinuance of the trustee' s sale cancelling the
    foreclosure sale. The record does not show why the foreclosure proceedings were cancelled.
    The Velascos contacted OCC at least twice regarding their complaints over the summer
    of 2010. Following OCC' s request, Wells Fargo sent the Velascos a response regarding their
    rescission and   loan   modification requests."   CP at 284. The record is unclear as to the effect of
    these communications.
    6
    45642 -7 -II
    Lawsuit and Summary Judgment
    Mark alleges that he eventually learned that Wells Fargo had lied to him about their
    ability to obtain a loan modification. He learned that their loan had been securitized in the
    WFMBS 2007 -011 trust, which was funded by Wall Street investors. Therefore, it would have
    been impossible for Wells Fargo to have consulted with the investors. Further, Mark learned that
    the servicing agreement between the investors and Wells Fargo granted Wells Fargo the ability
    to modify the terms of the loan if a default was reasonably foreseeable.
    In April 2011, the Velascos filed suit against Wells Fargo, HSBC, MERS,, and NWTS
    asserting claims for violation of the DTA and CPA, negligence, quiet title, and declaratory relief.
    After discovery, Wells Fargo, MERS, HSBC and NWTS moved for summary judgment in
    September 2013.    The trial court granted the motion and dismissed all of the Velascos' claims.
    The Velascos appeal.
    ANALYSIS
    A.      STANDARD OF REVIEW
    The trial court dismissed all of the Velascos' claims on summary judgment. We review a
    trial court's order granting summary judgment de novo. Lyons v. U.S. Bank Nat' l Ass 'n, 
    181 Wn. 2d 775
    , 783, 
    336 P. 3d 1142
     ( 2014). We review the evidence in the light most favorable to
    the nonmoving party and draw all reasonable inferences in that party' s favor. Lakey v. Puget
    Sound   Energy, Inc., 
    176 Wn.2d 909
    , 922, 
    296 P. 3d 860
     ( 2013).
    Summary judgment is appropriate where there is no genuine issue of material fact and the
    moving party is   entitled   to judgment as a   matter of   law. Loeffelholz   v.   Univ. of Wash., 
    175 Wn.2d 264
    , 271, 
    285 P. 3d 854
     ( 2012). A genuine issue of material fact exists where reasonable
    7
    45642 -7 -II
    minds could differ on the facts controlling the outcome of the litigation. Dowler v. Clover Park
    Sch. Dist. No. 400, 
    172 Wn. 2d 471
    , 484, 
    258 P. 3d 676
     ( 2011).          If reasonable minds can reach
    only one conclusion on an issue of fact, that issue may be determined on summary judgment.
    Failla   v.   FixtureOne    Corp., 
    181 Wn.2d 642
    , 649, 
    336 P. 3d 1112
     ( 2014).
    B.       VIOLATION OF THE DEED OF TRUST ACT
    The Velascos argue that NWTS violated the DTA because it acted both as the beneficiary
    and as the trustee and undertook actions as a trustee before the appointment of successor trustee
    was recorded. They argue that MERS and HSBC violated the DTA because MERS' s assignment
    of the deed of trust to HSBC was invalid. They also generally assert that Wells Fargo violated
    the DTA. We hold that the trial court properly dismissed the Velascos' DTA claims because no
    party actually has foreclosed on their property.
    In Frias v. Asset Foreclosure Services Inc., our Supreme Court held that a plaintiff could
    not maintain a claim for monetary damages under the DTA in the absence of a completed
    foreclosure     sale of   the property.   
    181 Wn.2d 412
    , 422, 
    334 P. 3d 529
     ( 2014). In this case, the
    record shows that there has been no completed foreclosure of the Velascos' property.
    Accordingly, based on Frias we hold that the Velascos cannot bring claims for damages under
    the DTA, and we affirm the trial court' s summary judgment dismissal of the Velascos' DTA
    claims.2
    2 The trial court dismissed the Velascos' DTA claim on other grounds. However, we can affirm
    the trial court on any basis. Rainier View Court Homeowners Ass 'n, Inc. v. Zenker, 
    157 Wn. App. 710
    , 723, 
    238 P. 3d 1217
     ( 2010) ( stating      that an appellate court " may sustain a trial court on
    any correct ground, even one the trial court did not consider. ").
    8
    45642 -7 -II
    C.       VIOLATION OF THE CONSUMER PROTECTION ACT
    The Velascos argue that each of the defendants violated the CPA. We hold that the
    Velascos presented sufficient evidence to create a material issue of fact regarding whether Wells
    Fargo' s loan modification conduct violated the CPA, but not regarding whether Wells Fargo' s
    other conduct violated the CPA or whether MERS, HSBC, or NWTS violated the CPA.
    1.      Elements of CPA Claim
    The CPA         prohibits "[   u] nfair methods of competition and unfair or deceptive acts or
    practices      in the   conduct of    any trade      or commerce."    RCW 19. 86. 020. Under RCW 19. 86. 090,
    any person injured in his or her business or property by a violation of RCW 19. 86. 020 may bring
    a civil action     to   recover actual    damages.       Panag v.    Farmers Ins. Co. of Wash., 
    166 Wn.2d 27
    , 37,
    
    204 P. 3d 885
     ( 2009). To prevail on a CPA claim, a plaintiff must prove ( 1) an unfair or
    deceptive      act or practice, (     2) occurring in trade   or commerce, (    3) affecting the   public   interest, ( 4)
    injury to a person' s business or property, and ( 5) causation. 
    Id.
     Whether a plaintiff can prevail
    on a CPA claim is a case by case determination of whether the plaintiff can satisfy each of the
    five   elements.        Lyons, 
    181 Wn.2d at 785
    . A CPA claim based on alleged DTA violations must
    meet the same requirements. 
    Id.
    Here, the respondents do not dispute for summary judgment purposes that their conduct
    occurred in trade or commerce or that their conduct affects the public interest.3 Instead, they
    3 In Bain v. Metropolitan Mortgage Group Inc., our Supreme Court recognized that because
    MERS     was     involved     with " an enormous number of mortgages            in the country ( and our state)," its
    interest impact                  CPA  claim. 
    175 Wn.2d 83
    , 118,
    conduct would           satisfy the   public                     element of a
    
    285 P. 3d 34
     ( 2012).
    9
    45642 -7 -II
    argue that they did not engage in any unfair or deceptive practices, that their conduct did not
    cause the Velascos to incur any economic loss, and that the Velascos cannot establish that any
    alleged unfair or deceptive practices caused an economic injury. Accordingly, we only address
    those elements of the CPA claims.
    a.    Unfair or Deceptive Act or Practice
    A plaintiff can establish an unfair or deceptive act or practice by showing " a per se
    violation of statute, an act or practice that has the capacity to deceive substantial portions of the
    public, or an unfair or deceptive act or practice not regulated by statute but in violation of public
    interest." Klem        v.   Wash. Mut. Bank, 
    176 Wn.2d 771
    , 787, 
    295 P. 3d 1179
     ( 2013).   The legislature
    has defined certain violations of the DTA as unfair or deceptive acts or practices. RCW
    61. 24. 135( 2). 4 However, the Velascos do not argue that there is a per se unfair or deceptive act
    here. Therefore, we must determine whether the conduct identified by the Velascos has the
    capacity to deceive substantial portions of the public or is in violation of public interest. Klem,
    
    176 Wn.2d at 787
    .
    Conduct is " deceptive" under the CPA if it misleads or misrepresents something of
    material     importance. Walker       v.   Quality Loan Serv. Corp., 
    176 Wn. App. 294
    , 318, 
    308 P. 3d 716
    2013).      Neither intent nor actual deception is required to prove a deceptive act. Bain v. Metro.
    Mortg. Gip.,       
    175 Wn.2d 83
    , 115, 
    285 P. 3d 34
     ( 2012). The question is whether the conduct has
    4"
    It is ...   an unfair method of competition in violation of the consumer protection act,
    19. 86 RCW, for any person or entity to: ( a) Violate the duty of good faith under
    chapter
    RCW 61. 24. 163; ( b) fail to comply with the requirements of RCW 61. 24. 174; or ( c) fail
    to initiate contact with a borrower and exercise due diligence as required under RCW
    61. 24. 031."
    10
    45642 -7 -1I
    the capacity to deceive a substantial portion of the public. 
    Id.
     Even accurate information may be
    deceptive if a representation, omission, or practice is likely to mislead. 
    Id.
    Whether conduct is unfair or deceptive is a question of law, not a question of fact. Lyons,
    
    181 Wn.2d at 786
    . But whether conduct has the capacity to deceive is a question of fact.
    Walker, 176 Wn. App. at 318.
    b.   Injury to Person' s Business or Property
    A CPA plaintiff must establish an injury to the person' s business or property. The
    injuries   compensable under           the CPA     are "   relatively   expansive."   Frias, 181 Wn.2d at 431.
    Quantifiable monetary loss is not required. Id. The injury requirement is met upon proof the
    plaintiffs " ``       property interest or money is diminished because of the unlawful conduct even if the
    expenses caused           by the   statutory   violation are minimal.' "        Panag, 
    166 Wn.2d at 57
     ( quoting
    Mason      v.   Mortg. Am., Inc.,      
    114 Wn.2d 842
    , 854, 
    792 P. 2d 142
     ( 1990)). " Investigative expenses,
    taking time off from work, travel expenses, and attorney fees are sufficient to establish injury
    under   the CPA."          Walker, 176 Wn. App at 320.
    On the other hand, personal injuries such as mental distress, embarrassment, and
    inconvenience, and the financial consequences of such injuries, do not satisfy the injury to
    business        or   property   element.   Frias, 181 Wn. 2d      at    431.   Further, having to prosecute a claim
    under the CPA is insufficient to show injury. Panag, 
    166 Wn.2d at 60
    .
    Whether a CPA claimant has suffered injury to business or p
    _ roperty is a question of fact.
    See 
    id. at 65
    .
    11
    45642 -7 -II
    c.      Causation
    A CPA plaintiff must establish that the defendant' s conduct caused the alleged injury.
    Our Supreme Court has adopted the proximate cause standard embodied in WPI 15. 01. 5 Indoor
    Billboard /Wash., Inc.            v.   Integra Telecom of Wash., Inc., 
    162 Wn.2d 59
    , 82 -83, 
    170 P. 3d 10
    2007). Under this standard, to prove causation, the " plaintiff must establish that, but for the
    defendant' s     unfair or        deceptive   practice,   the   plaintiff would not   have   suffered an   injury."   
    Id. at 84
    . Causation is a question of fact. Klem, 
    176 Wn.2d at 795
    .
    2.      Claims Against Wells Fargo —Loan Modification.
    The Velascos argue that Wells Fargo violated the CPA during the loan modification
    process by ( 1) misrepresenting that the " investors" would not allow modification when in fact
    Wells Fargo had authority to modify the loan, and ( 2) deceiving them by repeatedly requesting
    information and requiring forbearance payments pursuant to their loan modification request
    when Wells Fargo never intended to modify the loan. We hold that the Velascos produced
    sufficient evidence to create a genuine issue of material fact on this issue.
    a.     Unfair or Deceptive Practices
    First, the Velascos allege that Wells Fargo representatives told Mark that the Velascos
    could not obtain a loan modification because investors in the WFMBS 2007 -11 trust would not
    allow it. However, Mark discovered that the servicing agreement between Wells Fargo and the
    investors      states   that "[   w] ith the prior written consent of the master servicer, the servicer may
    modify the terms of a Mortgage loan which is in default or a Mortgage Loan as to which default
    5
    6 WASHINGTON PRACTICE: WASHINGTON PATTERN JURY INSTRUCTIONS:                                   CIVIL 15. 01, at 181.
    5th ed. 2005).
    12
    45642 -7 -II
    is reasonably foreseeable."        CP at 296. Wells Fargo is identified as both the Master Servicer and
    the Servicer in the servicing agreement. Therefore, there is sufficient evidence to create a
    question of fact that Wells Fargo misrepresented the reason it repeatedly refused to process the
    Velascos' loan modification request. Further, the evidence supports at least an inference that
    Wells Fargo misrepresented that it had communicated with the investors of the trust regarding
    the loan modification request.
    Second, the Velascos allege that Wells Fargo forced them to endure a drawn out loan
    modification process when it never intended to modify the loan. If this allegation was true, it
    could be characterized as an unfair or deceptive act. The Velascos present no direct evidence
    that Wells Fargo had no intent to modify their loan, but the issue is whether the evidence gives
    rise to a reasonable inference of that fact. The Velascos allege that Wells Fargo repeatedly gave
    false reasons for not processing the Velascos' loan modification request and continued to offer
    the Velascos temporary forbearance plans without ever offering a permanent modification.
    Given this evidence, it is reasonable to infer that Wells Fargo never intended to modify the
    Velascos' loan. Such an inference is sufficient to create a question of fact.
    We hold that the Velascos produced sufficient evidence to create a genuine issue of
    material fact as to whether Wells Fargo engaged in unfair and deceptive conduct during the loan
    modification process.
    b.     Economic Injury and Causation
    Mark' s declaration contains only two sentences on injury. He alleges that the Velascos
    have spent hundreds of hours writing letters, making phone calls and doing research in order to
    find   a   way to   save our   home"   and   that   they have " spent thousands   of   dollars in legal fees."   CP at
    13
    45642 -7 -II
    210. The first statement does not allege injury under the CPA because there is no indication of
    any economic loss. However, the second statement clearly alleges economic loss.
    The question here is causation. Fees incurred bringing the CPA claim are insufficient to
    show an economic injury. •Panag, 
    166 Wn.2d at 60
    . Therefore, only those fees incurred apart
    from the CPA litigation constitute an economic injury under the CPA. Here, there is evidence in
    the record that the Velascos hired an attorney to challenge Wells Fargo' s conduct and to fight the
    foreclosure actions triggered by Wells Fargo' s refusal to fairly process the Velascos' loan
    modification requests. This evidence is sufficient to create a genuine issue of fact regarding the
    causal connection between Wells Fargo' s unfair or deceptive acts and the Velascos' payment of
    attorney fees.
    Because questions of fact exist regarding unfair or deceptive conduct, injury, and
    causation, we hold that the trial court erred in granting summary judgment in favor of Wells
    Fargo on the Velascos' CPA claim regarding the loan modification process.
    3.     Claims Against Wells Fargo —Deed of Trust
    The Velascos argue that Wells Fargo also violated the CPA by claiming to be the
    beneficiary of the deed of trust after the closing of the WFMBS 2007 -11 trust. We hold that the
    Velascos'    contentions with regard to the WFMBS 2007 -11 trust fail to demonstrate an unfair or
    deceptive act.
    Although the Velascos' argument is somewhat unclear, it seems to contain two separate
    contentions: (   1) Wells Fargo was not validly appointed as the deed of trust beneficiary, and ( 2)
    even if Wells Fargo was a valid beneficiary, it was improperly appointed after the closing date of
    the WFMBS 2007 -11 trust. The record does not support either contention.
    14
    45642 -7 -1I
    First, Wells Fargo was the actual holder of the promissory note. Therefore, under RCW
    61. 24. 005( 2),   Wells Fargo was the valid beneficiary of the deed of trust. Bain, 175 Wn.2d at 98-
    99. It did not have to rely on any assignment to obtain beneficiary status.
    Second, the Velascos essentially argue that Wells Fargo' s claim of beneficiary status
    after the closing date of the WFMBS 2007 -11 trust was unfair or deceptive. The Velascos
    contend that Wells Fargo' s claim that it was the beneficiary created confusion and prevented
    them from identifying the owner of the note, prevented their direct communication with the
    lender,   and " served   the   purpose of   creating   a   default that the Velascos   could not cure."   Br. of
    Appellant at 22. But the Velascos failed to bring forward any evidence to support this argument.
    While they argued that the transfer of their loan into the WFMBS 2007 -11 trust precipitated
    unfair or deceptive acts by Wells Fargo and others, the Velascos failed to show the basic fact that
    their loan had even been transferred into the trust. In addition, they failed to produce evidence of
    the closing date of the trust. Consequently, even had the trial court found that it was improper to
    appoint Wells Fargo the beneficiary after the closing date of the WFMBS 2007 -11 trust, there
    were insufficient facts in the record to create a genuine issue of material fact on this issue.
    We hold that the Velascos did not present sufficient evidence to create a question of fact
    that Wells Fargo engaged in unfair or deceptive acts with regard to the deed of trust. Therefore,
    we affirm the trial court' s summary judgment dismissal of the Velascos' CPA claim against
    Well Fargo based on the deed of trust.
    15
    45642 -7 -II
    4.        Claims Against MERS
    The Velascos argue that MERS violated the CPA by acting as the beneficiary of the deed
    of trust when it was not the holder of the promissory note. We hold that these facts could
    establish an unfair or deceptive act, but that the Velascos did not produce sufficient evidence to
    create a genuine issue of fact that MERS' s conduct caused economic injury to them.
    a.    Unfair or Deceptive Act
    The Velascos' deed of trust identified MERS as the beneficiary. And MERS assigned its
    beneficial interest in the deed of trust to HSBC. However, the DTA defines a beneficiary of a
    deed of trust as " the holder of the instrument or document evidencing the obligations secured by
    the deed     of   trust."   RCW 61. 24. 005( 2).   The evidence here shows that Welts Fargo was the
    holder of the note at all relevant times, and there is no evidence that MERS ever was the holder.
    Therefore, MERS was not a lawful beneficiary of the deed of trust. Bain, 
    175 Wn. 2d at 99
    .
    In Bain, our Supreme Court stated that characterizing MERS as a beneficiary when it was
    not the note holder had the capacity to deceive, and therefore presumptively met the unfair or
    deceptive practice requirement of the CPA. Id at 117. Under Bain, we hold that the Velascos
    produced sufficient evidence to create a question of fact that MERS engaged in unfair or
    deceptive practices.
    16
    45642 -7 -II
    b.    Economic Injury and Causation
    As stated above, the Velascos produced evidence that they incurred attorney fees as a
    result of the initiation of foreclosure proceedings. However, the Velascos produced no evidence
    that MERS 's conduct had anything to do with the foreclosure proceedings. 6 Further, although
    MERS may have engaged in unfair or deceptive conduct by acting as the beneficiary of the deed
    of trust when it was not the holder of the promissory note, there is no evidence that this conduct
    caused any injury. Accordingly, we hold that the Velascos did not produce sufficient evidence to
    create a question of fact on the causation element, and that the trial court did not err in
    dismissing the Velascos' CPA claims against MERS.
    5.   Claims Against NWTS
    The Velascos argue that NWTS violated the CPA because ( 1) an NWTS employee also
    was an officer of MERS, and ( 2) NWTS sent the Velascos a notice of default before it was
    appointed as successor trustee. We hold that even when viewed in the light most favorable to
    Velascos, neither of these acts was unfair or deceptive.
    a.   Common Employee of NWTS and MERS
    The Velascos point out that a person named Jeff Stenman, who was an NWTS employee,
    also signed the deed of trust assignment from MERS to HSBC as a vice president of MERS. The
    6 In the Velascos' brief, they argue that they incurred " investigative expenses, legal fees, and loss
    of work time, as well as additional late fees, inspection fees, and damage to credit" based on
    MERS' conduct. Br. of Appellant at 25. However, other than the legal fees there is no evidence
    that they incurred these expenses. And there is no evidence that they incurred any expenses as a
    result of MERS' s conduct. Bare allegations cannot create a genuine issue of material fact. Club
    Envy ofSpokane, LLC v. Ridpath Tower Condo. Ass' n, 
    184 Wn. App. 593
    , 
    337 P. 3d 1131
    , 1136
    2014).
    17
    45642 -7 -II
    Velascos contend that this conduct violated RCW 61. 24. 020, which prohibits the same entity
    serving as both trustee and beneficiary under the same deed of trust, and therefore was unfair or
    deceptive. We disagree.
    We need not address whether the violation of RCW 61. 24. 020 can constitute an unfair or
    deceptive practice for two reasons. First, as discussed, MERS was not the beneficiary under this
    deed of trust because it was not the holder of the promissory note. Therefore, NWTS' s
    employment of a MERS officer could not have resulted in NWTS acting as both the trustee and
    beneficiary.
    Second, MERS' s assignment of its beneficial interest in the deed of trust was recorded on
    the same day as the appointment of NWTS as successor trustee. Therefore, even if MERS was a
    lawful beneficiary, it was not the trustee at the same time that MERS was the beneficiary.
    We reject the Velascos' argument that NWTS engaged in an unfair or deceptive practice
    solely because NWTS and MERS had a common employee.
    b.   NWTS' s Authority to Send Notice of Default
    The Velascos argue that NWTS' s conduct was unfair or deceptive because NWTS sent
    the Velascos a notice of default before NWTS' s appointment as successor trustee. We disagree.
    Under RCW 61. 24. 031( 1)(       a),   a trustee, beneficiary, or authorized agent has authority to
    send a notice of default of a deed of trust. NWTS did send the Velascos a notice of default on
    October 15, 2008, before NWTS had been appointed successor trustee. However, NWTS was
    not acting as the trustee when it sent the notice of default. Instead, the notice of default stated
    that the   beneficiary —HSBC —was sending the notice and that NWTS was signing the notice as
    HSBC'      s"   duly   authorized agent."   CP at 183.
    18
    45642 -7 -II
    Under these circumstances, it is irrelevant that NWTS had not been appointed as a
    successor trustee when it sent the notice of default to the Velascos. NWTS was
    authorized under RCW 61. 24. 031( 1)( a) as the beneficiary' s agent to send the notice.
    Therefore, we hold that NWTS did not engage in an unfair or deceptive practice by
    sending the notice of default.
    Because we hold that the Velascos did not produce sufficient evidence to create a
    genuine issue of material fact that NWTS engaged in unfair and deceptive practices, we
    affirm the trial court' s summary judgment dismissal of the Velascos' CPA claims against
    NWTS.
    6.        Claims Against HSBC
    The Velascos' brief states in a heading that the actions of Wells Fargo and HSBC were
    deceptive, but then only addresses Wells Fargo' s conduct. The Velascos do not expressly argue
    that HSBC engaged in unfair or deceptive conduct, and do not cite to the record or any authority
    to support such an argument. Further, although the Velascos assert that HSBC is liable under the
    CPA based on Wells Fargo' s conduct, they provide no argument and cite no authority to support
    this claim. As a result, we hold that the Velascos have waived any such argument. RAP
    10. 3(   a)(   6);   Granville Condo. HomeownersAss' n v. Kuehner, 
    177 Wn. App. 543
    , 555, 
    312 P. 3d 702
     ( 2013) (        refusing to further address issue where party failed to present sufficient argument or
    citation       to authority).   Therefore, we affirm the trial court' s summary judgment dismissal of the
    Velascos' CPA claims against HSBC.
    19
    45642 -7 -II
    D.      NEGLIGENCE
    The Velascos argue that each of the defendants is liable for negligence in breaching their
    independent duties owed to the Velascos under the CPA. We hold that a CPA violation does not
    give rise to a cause of action for common law negligence.?
    A negligence action may proceed only if the plaintiff shows ( 1) a duty of care was owed .
    to them   by   the defendant, ( 2) that       duty was    breached, ( 3) that breach was the cause of their harm,
    and (4) they suffered injury as a result. Keller v. City ofSpokane, 
    146 Wn.2d 237
    , 242 -43, 
    44 P. 3d 845
     ( 2002).    The issue here is the existence of a duty, which is a question of law that we
    review de novo. Aba Sheikh v. Choe, 
    156 Wn.2d 441
    , 448, 
    128 P. 3d 574
     ( 2006).
    The Velascos' only argument is that the respondents' negligence duty arises from the
    CPA. Specifically, the Velascos devote one sentence in their opening brief to this issue, which
    states only that the CPA " prohibits unfair or deceptive business practices in the course of trade or
    commerce, and       this is   a   statutory   duty that   clearly   applies   to these Respondents."   Br. of
    Appellant at 31.
    The Velascos do not cite any authority that the CPA gives rise to the existence of a
    general duty of care. Nor has independent research discovered any precedent holding that the
    CPA gives rise to this purported additional duty of care. Accordingly, we hold that the Velascos'
    7 The respondents argue that the Velascos' negligence claim is barred by the independent duty
    doctrine. However, under Elcon Construction, Inc. v. Eastern Washington University, 
    174 Wn.2d 157
    , 165 -66, 
    273 P. 3d 965
     ( 2012), we are constrained from applying the doctrine to cases
    other than those involving real property or construction. See Hendrickson v. Tender Care
    Animal Hosp. Corp., 
    176 Wn. App. 757
    , 770 -71, 
    312 P. 3d 52
     ( 2013), review denied, 
    179 Wn.2d 1013
     ( 2014).
    20
    45642 -7 -II
    have failed to demonstrate that the respondents owed them a duty of care, and therefore that the .
    trial court did not err in dismissing the Velascos' negligence claim on summary judgment.
    E.        QUIET TITLE CLAIM
    The Velascos argue that the trial court erred in dismissing their quiet title claim because
    the transfer of their promissory note into a mortgage- backed securities pool discharged the note.
    We disagree because Washington law does not provide that transfer of the note into a mortgage -
    backed securities pool discharges the Velascos' debt obligation on the note.
    An action to quiet title is an equitable proceeding designed to resolve competing claims
    of   property ownership.     Walker, 176 Wn. App. at 322. A borrower can maintain a quiet title
    action against a beneficiary of a deed of trust only if the debt that the deed of trust secures is
    discharged. Evans v. BAC Home Loans Servicing LP, No. c10- 0656 -RSM, 
    2010 WL 5138394
    ,
    at *   3 ( W.D. Wash. Dec. 10, 2010).       The Velascos do not argue that they have paid their
    underlying     debt   obligation   to discharge the   note under   RCW 62A. 3- 601(   a).   Instead, they assert
    that they have superior title in this case because the transfer of the promissory note into a
    mortgage- backed securities pool discharged the note, and therefore discharged the Velascos'
    debt obligation.
    The Velascos cite no authority to support their argument. And although Washington
    courts have yet to address this issue, several federal courts have addressed and rejected the
    argument that securitization inherently changes the legal relationship between the parties to a
    promissory note and deed of trust.$
    8
    Lane v. VitekReal Estate Indus. Grp., 
    713 F. Supp. 2d 1092
    , 1099 ( E. D. Cal. 2010) ( " The
    argument that parties lose their interest in a loan when it is assigned to a trust pool has also been
    21
    45642 -7 -II
    We hold that securitization does not discharge the Velascos' obligation to pay the
    promissory note. The reason for this holding was explained by the Ninth Circuit Bankruptcy
    Appellate Panel:
    H] oine loan borrowers are not purchasing an investment when they enter into a
    loan agreement to purchase or refinance a home. When they sign a promissory note
    and mortgage or trust deed secured by their real property, they are entering into a
    contract     for   a   loan transaction     on   fixed   terms,   and   any "   upside"   or investment
    incentive to enter into the transaction is based on a prospective increase in the value
    of   the           property. Accordingly, the
    subject real                                       borrower' s loan contract ( the Note
    and    Trust Deed in this appeal) is distinct                 and separate from any securities
    transaction in the " secondary market" encompassing assignment of the contract.
    In re Nordeen, 
    495 B. R. 468
    , 479 -80 ( B. A.P. 9th Cir. 2013).
    Here, the Velascos have not shown that they have discharged their loan obligation by
    paying their debt. Nor have they cited to authority showing that the transfer of their promissory
    note into a securities pool discharges that note. Therefore, we hold that the Velascos do not have
    superior title, and that the trial court did not err in dismissing their quiet title claim on summary
    judgment.
    F.      DECLARATORY RELIEF
    The Velascos do not address their claim for declaratory relief in their briefs, aside from
    listing it as one of their causes of action. Accordingly, we hold this assignment of error is
    by many district courts. "); see also Kuc v. Bank ofAm., NA, No. CV- 12- 08024 -PCT-
    rejected
    FJM, 
    2012 WL 1268126
    , at * 3 ( D. Ariz. Apr. 16, 2012) ( "[ T] he theory that securitization renders
    the Deed of Trust            has been repeatedly rejected. "); White v. IndyMac Bank, FSB,
    unenforceable
    No. 09 -00571 DAE -KSC, 
    2012 WL 966638
    , at * 6 ( D. Haw. Mar. 20, 2012) ( " The argument that
    parties lose their interest in a loan when it is assigned to a securitization trust or REMIC has been
    rejected   by numerous         courts. ");   Washburn v. Bank ofAm., N.A., No. 1: 11 - cv- 00193- EJL -CWD,
    
    2011 WL 7053617
    ,           at *   5 ( D. Idaho Oct. 21, 2011) ( " This is not a new battlefield. Several courts
    have rejected various theories that securitization of a loan somehow diminishes the underlying
    power of sale that can be exercised upon a trustor' s breach." ( internal quotation marks omitted)).
    22
    45642 -7 -II
    waived.   RAP 10. 3(   a)(   6); see also State v. Thomas, 
    150 Wn.2d 821
    , 874, 
    83 P. 3d 970
     ( 2004)
    absent supporting argument or citations to relevant authority, an assignment of error is waived).
    We reverse the trial court' s summary judgment dismissal of the Velascos' CPA claim
    against Wells Fargo relating to the loan modification process, but affirm the trial court' s
    dismissal of all of the Velascos' remaining claims.
    A majority of the panel having determined that this opinion will not be printed in the
    Washington Appellate Reports, but will be filed for public record in accordance with R
    . CW
    2. 06. 040, it is so ordered.
    We concur:
    23