Porter Law Center, LLC v. Department of Financial Institutions ( 2016 )


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    IN THE COURT OF APPEALS OF THE STATE OF WASHINGTON
    PORTER LAW CENTER, LLC d/b/a                     No. 73424-5-1
    PORTER LAW CENTER, and DEAN
    DOUGLAS PORTER,                                  DIVISION ONE
    Appellants,
    v.
    UNPUBLISHED OPINION
    STATE OF WASHINGTON
    DEPARTMENT OF FINANCIAL
    INSTITUTIONS, DIVISION OF
    CONSUMER SERVICES,
    Respondent.              FILED: August 8, 2016
    Schindler, J. —The Department of Financial Institutions (DFI) filed charges
    against Dean Douglas Porter and Porter Law Center LLC (collectively, Porter) alleging
    violations of the Mortgage Broker Practices Act (MBPA), chapter 19.146 RCW. Porter
    claimed he was exempt from the MBPA because a licensed Washington attorney
    provided legal services to clients in Washington. Following a hearing, an administrative
    law judge concluded Porter violated the MBPA by providing residential loan modification
    services to Washington consumers without a license. DFI issued a final order adopting
    the findings of fact and conclusions of law in the initial order. DFI ordered Porter to
    cease and desist; pay $28,886.87 in restitution; pay a fine of $24,000.00; and pay
    investigative fees. We affirm the DFI order.
    No. 73424-5-1/2
    FACTS
    Dean Douglas Porter is licensed to practice law in Ohio. Porter owns Porter Law
    Center LLC (PLC), an Ohio limited liability company located in South Carolina. PLC
    provides nationwide foreclosure defense services including bankruptcy, loan
    modification, and debt settlement. Porter is not licensed to practice law in Washington.
    On October 3, 2012, the Washington State Department of Financial Institutions
    (DFI) received an anonymous complaint about a "Payment Reduction Notification"
    advertisement. The advertisement urged "eligible property" owners in Olympia to use a
    toll-free telephone number to complete the "prequalification process" for "mortgage
    relief." The advertisement also listed a website, www.helpmod.com, to obtain "pre
    qualification verification" and an address in Utah for "confirmation of eligibility" by mail.
    On October 5, a DFI investigator called the number listed on the Payment
    Reduction Notification advertisement. The person who answered the call as the "Porter
    Law Firm" in South Carolina said the law firm used a Washington attorney to provide
    loan modification services to Washington residents. A few days later, another DFI
    investigator called the same number. The call was answered by the "modification
    department" of "Porter Law Firm representing Jefferson Consumer Law PLLC."
    On October 10, DFI sent Porter Law Firm and Jefferson Consumer Law PLLC a
    "DIRECTIVE TO PROVIDE DOCUMENTS AND EXPLANATION" for loan modification
    services. After neither the Porter Law Firm nor Jefferson Consumer Law PLLC
    responded, DFI issued a subpoena to provide information by November 13.
    No. 73424-5-1/3
    On November 14, 2012, an attorney representing Porter and PLC (collectively,
    Porter) responded to the subpoena. The attorney signed the response in Porter's name
    with his address and telephone number.
    In response to the question, "Are you currently or have you ever provided or
    offered to provide loan modification services, including short sale negotiation services,
    for properties or consumers located in the state of Washington?," Porter answered,
    "Yes." In response to the question, "Please explain the service provided or offered and
    the time period provided or offered," Porter states, "Porter Law Center offers legal
    services relating to residential mortgages." Porter explained, "[l]t is often our
    professional legal opinion that a loan modification is in the best interests of our clients.
    In such cases, it would be unethical not to assist clients with these services."
    Porter states the "mailer received with the complaint is the only solicitations used
    by PLC in WA." Porter identified eight Washington residents PLC assisted with
    residential loan modifications and provided a "copy of a solicitation to Washington
    consumers." Porter admitted charging each of the eight Washington residents "$3997
    [+] a monthly maintenance fee for loan modification services rendered." Porter
    identified Christopher Jason Mercado as the Washington attorney who provided the
    residential loan modification services to Washington residents.
    Porter claimed the attorney exemption to the Mortgage Broker Practices Act
    (MBPA), chapter 19.146 RCW, applied and filed a "Claim of Non-Applicability of the
    Mortgage Broker Practices Act." Porter asserted PLC was not subject to the MBPA
    because "Porter Law Center assists clients with application for loan modification as part
    of the licensed practice of law in the State of Washington." DFI investigators attempted
    No. 73424-5-1/4
    to contact the eight Washington residents Porter identified and "ultimately spoke to two
    of them: James Adney and Robert Olacio."
    On March 25, 2013, DFI filed a "Statement of Charges" against Porter. DFI
    alleged Porter violated RCW 19.146.200(1) of the MBPA by "engaging in the business
    of a mortgage broker for Washington residents or property without first obtaining a
    license to do so" and RCW 19.146.0201(2) and (3) by "engaging in an unfair or
    deceptive practice toward any person or obtaining property by fraud or
    misrepresentation."
    Porter filed an administrative appeal of the Statement of Charges. Porter argued
    PLC was "exempt from the MBPA" under former RCW 19.146.020(1)(c) (2009)1 and
    WAC 208-660-008(5) because it performed the loan modification services as part of the
    licensed practice of law in Washington and was not "principally engaged in residential
    mortgage loan negotiations."
    Porter submitted a supplemental response to the subpoena. Porter changed his
    answer to several questions. But Porter did not change the response that he "provided
    or offered to provide loan modification services, including short sale negotiation
    services, for properties or consumers located in the state of Washington." Nor did he
    change the previous response that "Porter Law Center offers legal services relating to
    residential mortgages," including "modification applications," and that the "mailer
    received with the complaint is the only solicitations used by PLC in WA."
    DFI financial legal examiners Devon Phelps and Steve Sherman, Washington
    resident James Adney, and Porter testified at the administrative hearing. Washington
    attorney Mercado did not appear to testify.
    1 Laws of 2009, ch. 528, §2.
    No. 73424-5-1/5
    Adney testified he received an unsolicited call on his cell phone from "Porter
    Law." The caller stated Adney was behind on his mortgage payments and PLC could
    work with his mortgage company to get "a loan modification." The caller stated PLC
    was "operating out of Utah. Adney testified he called back and hired "Porter Law
    Center." Adney completed and signed an application, a "Limited Services Retainer
    Agreement," and a request for information from PLC. The administrative law judge
    (ALJ) admitted the application, the Limited Services Retainer Agreement, and the
    request for information into evidence.
    The Limited Services Retainer Agreement states PLC will "analyze the case,
    prepare documents and negotiate with the lender, servicer and/or investor of the first
    mortgage loan" for the "Borrower's residential property." Paragraph 6 of the Limited
    Services Retainer Agreement states PLC "may contract or affiliate with co-counsel
    attorneys in the course of representation of Borrower. . . . Borrower understands and
    agrees that co-counsel may charge fees in addition to the Firm for services not covered
    in the scope of this agreement." Paragraph 9 of the Limited Services Retainer
    Agreement describes the scope of the PLC work as an attempt "to qualify Borrower's
    first mortgage for work-out programs that are available."
    9.     Limited Scope of Services: The Firm will represent Borrower to the
    lender, servicer and/or investor(s) of their first mortgage. The
    scope of representation provided for by this Agreement is limited to
    attempts to qualify Borrower's first mortgage for work-out programs
    that are available. This can include:
    a.   Initial consultation and file qualification.
    b.   Preliminary legal review of the file.
    c.   Ongoing legal consultation.
    e.   Review and analysis of possible predatory lending issues
    and review of forensic audit if applicable.
    No. 73424-5-1/6
    j.   Review by local counsel for eligibility and compliance,
    k.   Attorney review for alternative legal options.
    But Paragraph 9 specifically excludes legal services that "are not included within the
    scope of this Agreement."
    Borrower acknowledges that the following matters are not included within
    the scope of this Agreement and agrees that, as to these matters, the Firm
    will not take any action on Borrower's behalf without a written request and
    a separate agreement and possibly an additional fee.
    (a) Motions to revoke a discharge;
    (b) Removal of a pending action in another court;
    (c) Obtaining title reports;
    (d) The determination of real estate tax liens:
    (e) Appeals to the BAP, District Court or Court of Appeals;
    (f) Correcting credit reports;
    (g) Negotiations with Check Systems regarding Borrower;
    (h) Defense of or response to non-mortgage collection activity;
    (i) Motions to dismiss Borrower's bankruptcy case filed by the
    Trustee, U.S. Trustee, or any creditor;
    (j) Any adversary proceeding filed by the Trustee, U.S. Trustee, or
    any other party on any basis, including, without limitation,
    proceedings to determine dischargeability of debts;
    (k) Preparing affirmation agreements, negotiating the terms of
    reaffirmation agreements proposed by creditors, motions to redeem
    personal property, and negotiating reaffirmation agreements when
    Borrower's income is not sufficient to rebut the presumption of
    undue hardship and special circumstances do not warrant the
    signing of a reaffirmation agreement;
    (I) Motion to impose or extend the bankruptcy stay;
    (m) Quiet title actions, quit-claim deeds or other conveyance and
    title issues;
    (n) Other matters not specifically part of the limited scope of this
    agreement.
    See the list attached to the end of this Agreement for details regarding the
    availability of additional legal services not within the scope of this
    Agreement.
    Adney testified that he communicated with PLC by e-mail and phone. Adney
    said he "never even heard of Mercado and never talked to "anyone identifying
    themselves as Christopher Mercado." Adney testified PLC never told him it was not
    No. 73424-5-1/7
    licensed to provide loan modification services in Washington. Adney "obtained a
    modification of his residential loan mortgage" and paid PLC $3,476.
    The ALJ admitted into evidence copies of the retainer agreements for the other
    Washington residents. The description of the scope of the services was the same as
    the services set forth in the Limited Services Retainer Agreement signed by Adney.
    Porter testified PLC represented eight clients in Washington but he had "no idea"
    how the eight Washington clients learned about PLC. Porter "presumed Mr. Mercado
    was responsible for soliciting the eight Washington consumers." Contrary to the
    responses to the DFI subpoena, Porter testified PLC did not engage in "any marketing
    solicitations."
    [PORTER] I don't have any marketing solicitations.
    Q        No marketing solicitations? So it's your testimony it's not your
    flier?
    A            That is correct.
    Porter testified the toll-free number listed on the Payment Reduction Notification
    advertisement was "not our national number" and was "[n]ot a number that I am familiar
    with." Porter said the www.helpmod.com Internet address listed on the advertisement
    did not belong to PLC. Porter "presumed that Mr. Mercado provided legal services to
    these eight Washington consumers" based on the "Customer Notes" Mercado submitted
    to PLC.
    The ALJ admitted the Customer Notes from Mercado into evidence as exhibits.
    The Customer Note entries "are blank, and the time entry reflects zero (0) minutes
    billed." The only billing records "in evidence" show "a charge of $50" in late 2012 for
    unspecified "tasks" Mercado performed for PLC clients. Porter testified he was unaware
    of whether $50 was a reasonable fee for loan modification services.
    No. 73424-5-1/8
    The ALJ concluded Porter violated RCW 19.146.200(1) of the MBPA by "offering
    and providing eight Washington customers residential loan modification services without
    possessing a mortgage broker or loan originator license." The ALJ rejected Porter's
    testimony that Mercado provided legal services to the eight Washington clients. The
    ALJ found there was "insufficient evidence on the record to establish what work, ifany,
    that Mr. Mercado performed or oversaw," and the "weight of the evidence in the record
    establishes that PLC staff outside of Washington performed most if not all of the loan
    modification work for the eight Washington consumers at issue." The ALJ found that
    because the loan modification services PLC provided were not "incidental to, or a small
    part of, other legal representation" and instead were "the primary purpose of the
    representation," the MBPA attorney exemption did not apply.
    The ALJ concluded Porter violated RCW 19.146.0201 of the MBPA by engaging
    in "deceptive practices toward eight Washington consumers." The ALJ found PLC
    "advertised residential loan modification services to Washington consumers via mailer,
    telephone, and the internet" without disclosing it was "not licensed in Washington as
    mortgage brokers, loan originators, or attorneys." The ALJ found Porter's testimony that
    he did not engage in the solicitation of Washington residents not credible. "Mr. Porter
    on two occasions told [DFI] in the Directive that the solicitation belonged to [Porter and
    PLC]." The ALJ found there was "no evidence" PLC told consumers that Mercado,
    rather than PLC, would represent them or provide loan modification services.
    The ALJ entered extensive and detailed findings of fact and conclusions of law
    and an initial order. On July 16, 2014, DFI entered a final order adopting the ALJ
    findings and conclusions. DFI ordered PLC to "cease and desist from further violation
    8
    No. 73424-5-1/9
    of Chapter 19.146 RCW" and ordered Porter and PLC to pay $28,886.87 in restitution, a
    $24,000.00 fine, and investigative fees. Porter appealed. The superior court affirmed
    the DFI final order.
    ANALYSIS
    Porter appeals the superior court order affirming the DFI decision. The
    Washington Administrative Procedure Act (WAPA), chapter 34.05 RCW, governs
    judicial review of a final administrative decision. Nationscapital Mortg. Corp. v. Dep't of
    Fin. Insts.. 
    133 Wn. App. 723
    , 737, 
    137 P.3d 78
     (2006). When reviewing agency action,
    this court "sits in the same position as the superior court, applying the standards of the
    WAPA directly to the record before the agency." Tapper v. Emp't Sec. Dep't. 
    122 Wn.2d 397
    , 402, 
    858 P.2d 494
     (1993); Brown v. Dep't of Commerce. 
    184 Wn.2d 509
    ,
    544, 
    359 P.3d 771
     (2015).2
    We review the agency's findings of fact for substantial evidence. Raven v. Dep't
    of Soc.& Health Servs.. 
    177 Wn.2d 804
    , 817, 
    306 P.3d 920
     (2013); Nationscapital. 133
    Wn. App. at 737. Substantial evidence is "evidence of a 'sufficient quantity ... to
    persuade a fair-minded person of the truth and correctness' of the agency action."
    Campbell. 180 Wn.2d at 5713 (quoting Port of Seattle v. Pollution Control Hearings Bd..
    
    151 Wn.2d 568
    , 588, 
    90 P.3d 659
     (2004)). "We will not weigh the evidence or
    substitute our judgment regarding witness credibility for that of the agency."
    Nationscapital. 133 Wn. App. at 738; Port of Seattle. 
    151 Wn.2d at 588
    . We treat
    findings of fact labeled as conclusions of law as findings of fact. Rilev-Hordkv v. Bethel
    2Therefore, we review the decision of the agency, not the superior court. Campbell v. Emp't Sec.
    Dep't. 
    180 Wn.2d 566
    , 571, 
    326 P.3d 713
     (2014).
    3 Internal quotation marks omitted.
    No. 73424-5-1/10
    Sch. Dist.. 
    187 Wn. App. 748
    , 759, 
    350 P.3d 681
     (2015); Willener v. Sweeting. 
    107 Wn.2d 388
    , 394, 
    730 P.2d 45
     (1986).
    Unchallenged findings are verities on appeal. Nationscapital. 133 Wn. App. at
    738; Darkenwald v. Emp't Sec. Dep't. 
    183 Wn.2d 237
    , 244, 
    350 P.3d 647
     (2015). We
    review de novo an agency's "conclusions of law and its application of the law to the
    facts." Raven. 
    177 Wn.2d at 817
    ; Tapper, 
    122 Wn.2d at 402
    . Because Porter does not
    assign error to any of the findings of fact, we treat the findings of the ALJ that were
    adopted by DFI as verities on appeal. RAP 10.3(h); Darkenwald. 
    183 Wn.2d at 244
    ;
    Nationscapital. 133 Wn. App. at 738; cf. Ferry County v. Growth Mgmt. Hearings Bd..
    
    184 Wn. App. 685
    , 725, 
    339 P.3d 478
     (2014). Although the ALJ labeled some findings
    of fact as conclusions of law, we treat those conclusions as findings of fact. Willener,
    107Wn.2dat394.
    Porter contends the attorney exemption to the MBPA applies and substantial
    evidence does not support the conclusion that PLC engaged in unlicensed activity in
    violation of RCW 19.146.200(1) or deceptive practices in violation of RCW 19.146.0201.
    Under RCW 19.146.200(1), a person "may not engage in the business of a
    mortgage broker or loan originator without first obtaining and maintaining a license
    under this chapter" unless specifically exempt under RCW 19.146.020. Under the
    MBPA, "person" means "a natural person, corporation, company, limited liability
    corporation, partnership, or association." Former RCW 19.146.010(17) (2010).4 Former
    RCW 19.146.010(11)(c) defines "loan originator" to include:
    [A] natural person who for direct or indirect compensation or gain or in the
    expectation of direct or indirect compensation or gain performs residential
    4 Laws OF 2010, ch. 35 § 13.
    10
    No. 73424-5-1/11
    mortgage loan modification services or holds himself or herself out as
    being able to perform residential mortgage loan modification services.[5]
    RCW 19.146.010(21) defines "residential mortgage loan modification services."
    RCW 19.146.010(21) states:
    "Residential mortgage loan modification services" includes negotiating,
    attempting to negotiate, arranging, attempting to arrange, or otherwise
    offering to perform a residential mortgage loan modification. "Residential
    mortgage loan modification services" also includes the collection of data
    for submission to any entity performing mortgage loan modification
    services.
    Porter argues DFI erred in concluding the attorney exemption to RCW
    19.146.200(1) did not apply to PLC and improperly placed the burden of proof on
    Porter.
    Under former RCW 19.146.020(1)(c), an attorney licensed to practice law in
    Washington who is "not principally engaged in the business of negotiating residential
    mortgage loans" is exempt from the MBPA. Former RCW 19.146.020(1) provides:
    The following are exempt from all provisions of this chapter:
    (c) An attorney licensed to practice law in this state who is not
    principally engaged in the business of negotiating residential mortgage
    loans when such attorney renders services in the course of his or her
    practice as an attorney.^
    5 Emphasis added.
    6The legislature amended RCW 19.146.020(1)(c) in 2013. Laws of 2013, ch. 30, § 2. RCW
    19.146.020(1) now provides:
    The following are exempt from all provisions of this chapter:
    (c) An attorney licensed to practice law in this state. However, (i) all mortgage
    brokeror loan originator services must be performed by the attorney while engaged in the
    practice of law; (ii) all mortgage broker or loan originator services must be performed
    under a business that is publicly identified and operated as a law practice; and (iii) all
    funds associated with the transaction and received by the attorney must be deposited in,
    maintained in, and disbursed from a trust account to the extent required by rules enacted
    by the Washington supreme court regulating the conduct of attorneys.
    11
    No. 73424-5-1/12
    WAC 208-660-008(5)(a) provides that "an attorney licensed in Washington" is
    exempt from the MBPA under RCW 19.146.020(1 )(c) if the mortgage broker activities
    performed by the attorney "are incidental to your professional duties as an attorney."7
    There is no dispute Porter is not licensed to practice law in Washington. Porter
    asserts that because Washington attorney Mercado provided mortgage loan
    modification services for PLC Washington clients, DFI erred in concluding the
    exemption did not apply. The record supports the DFI conclusion that the "weight of
    evidence establishes that [PLC], not Mr. Mercado, performed these services for the
    eight consumers at issue."
    Adney testified he communicated only with PLC paralegals and never heard of
    Mercado. Porter testified he did not know what work Mercado provided to the
    Washington clients and Porter, not Mercado, assigned work on the cases to the PLC
    paralegals.
    The unchallenged findings establish the loan modification services Porter
    provided were not "incidental to, or a small part of, other legal representation" and were
    7 WAC 208-660-008(5) states:
    As an attorney, must Ihave a mortgage broker or loan originator license to assist a
    person in obtaining or applying to obtain a residential mortgage loan in the course
    of my practice?
    (a) If you are an attorney licensed in Washington and if the mortgage broker
    activities are incidental to your professional duties as an attorney, you are exempt from
    the Mortgage Broker Practices Act under RCW 19.146.020(1 )(c).
    (b) Whether an exemption is available to you depends on the facts and
    circumstances ofyour particular situation. For example, if you hold yourself out publicly
    as being able to perform the services of a mortgage broker or loan originator, or if your
    fee structure for those services is different from the customary fee structure for your
    professional legal services, [DFI] will consider you to be principally engaged in the
    mortgage broker business and you will need a mortgage broker or loan originator license
    before performing those services. A"customary" fee structure for the professional legal
    servicedoes not include the receipt of compensation or gain associated with assisting a
    borrower in obtaining a residential mortgage loan on the property.
    (Boldface in original.)
    12
    No. 73424-5-1/13
    "the primary purpose of the representation." The Limited Services Retainer Agreement
    describes the scope of PLC work on behalf of the Washington clients as "attempts to
    qualify Borrower's first mortgage for work-out programs that are available," and explicitly
    lists legal services that "are not included within the scope of this Agreement." The
    unchallenged findings and the administrative record establish the MBPA attorney
    exemption under former RCW 19.146.020(1)(c) did not apply.
    Porter also argues DFI erred in placing the burden on Porter to prove the
    attorney exemption applied. Because the unchallenged findings and the administrative
    record establish the attorney exemption does not apply, Porter cannot show prejudice.
    RCW 34.05.570(1)(d); Denslev v. Dep't of Ret. Sys.. 
    162 Wn.2d 210
    , 217, 
    173 P.3d 885
    (2007).
    The unchallenged findings support the DFI conclusion that PLC acted as a loan
    originator without a license in violation of RCW 19.146.200(1). Porter offered residential
    loan modification services and received compensation for those services. While Porter
    was "admittedly not licensed as [a] mortgage broker[ ] or loan originator[ ] in the state of
    Washington," PLC "held [itself] out publicly to at least eight Washington consumers as
    being able to perform the services of a mortgage broker or loan originator." The
    findings establish the Washington consumers "paid PLC to negotiate, attempt to
    negotiate, arrange, or attempt to arrange a residential loan modification for them."
    Porter contends substantial evidence does not support finding PLC held itself out
    as being able to provide loan modification services directly to Washington consumers
    and the DFI decision is arbitrary and capricious.
    13
    No. 73424-5-1/14
    The unchallenged findings support the conclusion that Porter violated former
    RCW 19.146.0201 (2009)8 of the MBPA. Former RCW 19.146.0201 states, "It is a
    violation of this chapter for a loan originator or mortgage broker required to be licensed
    under this chapter to: . . . (2) Engage in any unfair or deceptive practice toward any
    person." The findings establish PLC "advertised residential loan modification services
    to Washington consumers via mailer, telephone, and the internet." The Payment
    Reduction Notification flyer, Adney's testimony, and the PLC website support this
    finding.
    The unchallenged findings establish there is "no evidence" that PLC "disclosed to
    Washington consumers, during such advertising, that they were not licensed in
    Washington as mortgage brokers, loan originators, or attorneys," or that PLC "ever told
    Washington consumers that Washington attorney Christopher Mercado would represent
    them or provide them loan modification services."
    Neither the flyer nor the PLC website mention PLC is not licensed as a mortgage
    broker or loan originator in Washington or that Washington attorney Mercado would
    provide the loan modification services for PLC's Washington clients.
    "The scope of review under an arbitrary and capricious standard is very narrow,
    and the party asserting it carries a 'heavy burden.'" Ass'n of Wash. Spirits &Wine
    Distribs. v. Liguor Control Bd.. 
    182 Wn.2d 342
    , 359, 
    340 P.3d 849
     (2015)9 (quoting King
    County Pub. Hosp. Dist. No. 2 v. Dep't of Health. 
    167 Wn. App. 740
    , 749, 
    275 P.3d 8
     Laws OF 2009, ch. 528, § 3.
    9 Internal quotation marks omitted.
    14
    No. 73424-5-1/15
    1141 (2012)). "An agency's decision is arbitrary and capricious ifthe decision is the
    result of willful and unreasoning disregard of the facts and circumstances." Overlake
    Hosp. Ass'n v. Dep't of Health. 
    170 Wn.2d 43
    , 50, 
    239 P.3d 1095
     (2010). " '[W]here
    there is room for two opinions, an action taken after due consideration is not arbitrary
    and capricious even though a reviewing court may believe it to be erroneous.'" Wash.
    Indep. Tel. Ass'n v. Wash. Utils. & Transp. Comm'n. 
    148 Wn.2d 887
    , 905, 
    64 P.3d 606
    (2003)10 (quoting Rios v. Dep't of Labor &Indus.. 
    145 Wn.2d 483
    , 501, 
    39 P.3d 961
    (2002).
    The decision that PLC engaged in deceptive practices in violation of former RCW
    19.146.0201 is supported by the unchallenged findings and the record, and the decision
    is not arbitrary or capricious.
    Porter claims the ALJ "erroneously made credibility determinations." We
    disagree. An ALJ is entitled to determine the weight given to conflicting evidence. See
    Port of Seattle, 
    151 Wn.2d at 588
    ; Beattv v. Wash. Fish &Wildlife Comm'n, 
    185 Wn. App. 426
    , 449, 
    341 P.3d 291
     (2015); William Dickson Co. v. Puoet Sound Air Pollution
    Control Agency. 
    81 Wn. App. 403
    , 411, 
    914 P.2d 750
     (1996). Credibility determinations
    made by a presiding officer at an administrative hearing "are not subject to appellate
    review." Dep't of Health Unlicensed Practice Program v. Yow. 
    147 Wn. App. 807
    , 820,
    
    199 P.3d 417
     (2008).
    Porter also claims the ALJ erred in admitting hearsay evidence. We disagree.
    Under the WAPA, the Rules of Evidence are "guidelines for evidentiary rulings." RCW
    10 Internal quotation marks omitted.
    15
    No. 73424-5-1/16
    34.05.452(2). The WAPA expressly provides that hearsay evidence is admissible if "in
    the judgment of the presiding officer it is the kind of evidence on which reasonably
    prudent persons are accustomed to rely in the conduct of their affairs." RCW
    34.05.452(1). "Findings may be based on such evidence even if it would be
    inadmissible in a civil trial." RCW 34.05.461(4).
    Porter contends the ALJ erred in allowing the DFI investigators to testify that
    Washington resident Robert Olacio filed a complaint against PLC. But Porter provided
    the names of the PLC Washington clients, including Olacio, and identified how much he
    charged each client. Porter also asserts the ALJ abused its discretion by admitting
    evidence about the Washington clients DFI was not able to contact. Porter argues the
    evidence was irrelevant and "highly prejudicial because it suggested a pattern of
    conduct on behalf of PLC." The ALJ did not abuse its discretion in admitting the
    evidence. Whether Porter provided loan modification services to Washington residents
    outweighed any prejudice.
    Porter challenges the $24,000 fine imposed by DFI. Porter argues DFI
    "arbitrarily fabricated a fine amount" and failed to follow prescribed procedures because
    it "deviated from its usual practice of using a fine matrix."
    Former RCW 19.146.220(2)(c) (2006)11 authorized DFI to impose fines for "[a]ny
    violation of this chapter." WAC 208-660-530(6) gives DFI the discretion to impose a fine
    of up to $100 for each violation. "Each day's continuance of the violation is a separate
    and distinct offense." WAC 208-660-530(6). Neither RCW 19.146.220 nor WAC 208-
    660-530 requires DFI to utilize a "fine matrix."
    11 Laws of 2006, ch. 19, § 13.
    16
    No. 73424-5-1/17
    The unchallenged findings support the $24,000 fine. The findings establish PLC
    "worked for at least one month on each of their eight Washington clients' residential
    loan modifications." DFI calculated the fine at 30 days per customer. The decision to
    impose a fine of $3,000 for each of the eight Washington clients was not arbitrary and
    capricious or a failure to follow a prescribed procedure.
    Porter also challenges the order to pay $28,886.87 in restitution. But the record
    shows Porter admitted the eight PLC Washington clients paid a total of $28,886.87.
    Porter asserts the MBPA violates the separation of powers by encroaching on
    the Supreme Court's authority to regulate the practice of law. We disagree.
    The separation of powers doctrine " 'serves mainly to ensure that the
    fundamental functions of each branch remain inviolate.'" Brown v. Owen. 
    165 Wn.2d 706
    , 718, 
    206 P.3d 310
     (2009) (quoting Carrick v. Locke, 
    125 Wn.2d 129
    , 135, 
    882 P.2d 173
     (1994)). In determining whether a particular action violates the separation of
    powers doctrine, we look to " 'whether the activity of one branch threatens the
    independence or integrity or invades the prerogatives of another.'" Brown, 
    165 Wn.2d at 71812
     (quoting Carrick, 
    125 Wn.2d at 135
    ). Although "the regulation of the practice of
    law is within the sole province ofthe judiciary," application ofconsumer protection laws
    such as the MBPA to attorneys "does not trench upon the constitutional powers ofthe
    court to regulate the practice of law." Bennion. Van Camp. Haoen &Ruhl v. Kassler
    12 Internal quotations omitted.
    17
    No. 73424-5-1/18
    Escrow. Inc.. 
    96 Wn.2d 443
    , 453, 
    635 P.2d 730
     (1981); Short v. Demopolis. 
    103 Wn.2d 52
    ,65,
    691 P.2d 163
    (1984).
    We affirm the final decision and order of DFI.
    *^WLQ?^,
    WE CONCUR:
    s\S~1LvA t
    ^f
    18