Office of Lawyer Regulation v. Thomas O. Mulligan , 365 Wis. 2d 43 ( 2015 )


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    2015 WI 96
    SUPREME COURT           OF   WISCONSIN
    CASE NO.:               2013AP2742-D
    COMPLETE TITLE:         In the Matter of Disciplinary Proceedings
    Against Thomas O. Mulligan, Attorney at Law:
    Office of Lawyer Regulation,
    Complainant-Respondent,
    v.
    Thomas O. Mulligan,
    Respondent-Appellant.
    DISCIPLINARY PROCEEDINGS AGAINST MULLIGAN
    OPINION FILED:          October 8, 2015
    SUBMITTED ON BRIEFS:
    ORAL ARGUMENT:
    SOURCE OF APPEAL:
    COURT:
    COUNTY:
    JUDGE:
    JUSTICES:
    CONCURRED:           ABRAHAMSON, J., concurs. (Opinion filed.)
    DISSENTED:
    NOT PARTICIPATING:   BRADLEY, ZIEGLER, J.J., did not participate.
    ATTORNEYS:
    
    2015 WI 96
    NOTICE
    This opinion is subject to further
    editing and modification.   The final
    version will appear in the bound
    volume of the official reports.
    No.    2013AP2742-D
    STATE OF WISCONSIN                               :            IN SUPREME COURT
    In the Matter of Disciplinary Proceedings
    Against Thomas O. Mulligan, Attorney at Law:
    Office of Lawyer Regulation,                                            FILED
    Complainant-Respondent,
    OCT 8, 2015
    v.
    Diane M. Fremgen
    Clerk of Supreme Court
    Thomas O. Mulligan,
    Respondent-Appellant.
    ATTORNEY      disciplinary     proceeding.           Attorney's          license
    suspended.
    ¶1     PER CURIAM.     Attorney Thomas O. Mulligan appeals a
    report     filed   by   Referee   Robert    E.       Kinney,      concluding        that
    Attorney     Mulligan     engaged   in     professional            misconduct        and
    recommending that this court suspend his license to practice law
    in Wisconsin for a period of 18 months, order Attorney Mulligan
    to make restitution to a client, and impose full costs, which
    total $17,720.02 as of May 12, 2015.                 Attorney Mulligan asserts
    No.        2013AP2742-D
    that his admitted ethical violations are de minimus and do not
    warrant restitution, license suspension, or full costs.
    ¶2        Having       considered       the    referee's          report              and     the
    parties' briefs and oral argument on appeal, we conclude that
    the    referee's            relevant    findings      of    fact        are     supported            by
    satisfactory           and     convincing       evidence          and     we        accept           his
    conclusion that Attorney Mulligan committed the eight counts of
    misconduct alleged in the Office of Lawyer Regulation's (OLR)
    complaint.             We    conclude,       however,      that    Attorney              Mulligan's
    misconduct warrants a nine-month suspension of his license to
    practice law in this state, and we direct Attorney Mulligan to
    attend      a    trust       account    seminar      and,    upon       reinstatement,                to
    submit      to    trust       account       monitoring.         We      decline           to       order
    restitution to R.W. for the reasons stated herein.                                   Finally, we
    impose the full costs of this proceeding on Attorney Mulligan.
    ¶3        Attorney      Mulligan      was     licensed      to    practice              law   in
    Wisconsin         in    1985.          He    lives    and    practices              in       Spooner,
    Wisconsin, where he is a general practitioner.
    ¶4        Attorney Mulligan has previously been disciplined for
    misconduct.            In     1997,    Attorney      Mulligan        received            a    private
    reprimand for failing to properly communicate with his client,
    failing to return a client's file, failing to refund unearned
    fees     upon      termination          of    representation,            and        failing           to
    communicate the basis or rate of his fee within a reasonable
    time   after       commencing         the    representation.            Private           Reprimand
    No. 1997-25.            In     2005,    Attorney      Mulligan       received            a     private
    reprimand for failing to timely refund an advanced payment of a
    2
    No.     2013AP2742-D
    fee that had not been earned.                           Private Reprimand No. 2005-10.
    In   2009,       Attorney         Mulligan         received        a     public     reprimand        for
    failing         to    consult      with      his    client         regarding        his     intent     to
    proceed with an appeal without obtaining trial transcripts and
    failing to consult with his client regarding his decision to
    seek    only           de       novo      review        of         a     contract.              In     re
    Disciplinary Proceedings Against Attorney Mulligan, 
    2009 WI 12
    ,
    
    315 Wis. 2d 605
    , 
    759 N.W.2d 766
    .
    ¶5        The      OLR     filed      the    complaint            giving     rise       to    this
    proceeding           on     December      12,      2013,      alleging          eights     counts     of
    professional           misconduct         committed          in        two   client      matters     and
    trust account anomalies.                     Attorney Mulligan retained counsel and
    filed an answer.                  Referee Kinney was appointed.                           The parties
    filed       a    comprehensive            stipulation          of        facts.          The   referee
    conducted a one-day hearing in July 2014, and both parties filed
    post-hearing              briefs       and        proposed         findings         of      fact      and
    conclusions            of    law.           The     referee        issued         his     report     and
    recommendation on October 24, 2014. This appeal followed.                                            The
    court heard oral argument on April 22, 2015.
    ¶6        When reviewing a referee's report and recommendation,
    we affirm the referee's findings of fact unless they are clearly
    erroneous.             In    re    Disciplinary           Proceedings             Against      Inglimo,
    
    2007 WI 126
    , ¶5, 
    305 Wis. 2d 71
    , 
    740 N.W.2d 125
    .                                        We review the
    referee's            conclusions       of     law    de      novo.           In   re     Disciplinary
    Proceedings           Against       Alia,     
    2006 WI 12
    ,        ¶39,     
    288 Wis.2d 299
    ,
    
    709 N.W.2d 399
    .                   We    determine            the        appropriate         level     of
    discipline to impose given the particular facts of each case,
    3
    No.    2013AP2742-D
    independent        of     the    referee's   recommendation,     but    benefitting
    from    it.         In     re    Disciplinary    Proceedings    Against       Widule,
    
    2003 WI 34
    , ¶44, 
    261 Wis. 2d 45
    , 
    660 N.W.2d 686
    .
    R.W. Matter
    ¶7     Attorney Mulligan does not contest that he committed
    the misconduct alleged in connection with his representation of
    R.W. but deems the infractions de minimus.                     The facts will be
    summarized because the admitted misconduct is relevant to our
    assessment of appropriate discipline and because the referee's
    evaluation of this matter will require some discussion when we
    assess discipline.
    ¶8     R.W. was a teen with drug and alcohol issues who faced
    81     criminal          charges    in    Washburn    and     Burnett     Counties,
    consolidated into one Washburn County case filed on January 8,
    2008.         In     July       2008,    Attorney    Mulligan    assumed       R.W.'s
    representation.             No     fee   agreement   was    executed.         At   the
    beginning of Attorney Mulligan's representation, R.W.'s father
    gave Attorney Mulligan a $5,000 check.                      This initial $5,000
    payment was deposited into Attorney Mulligan's business account
    rather than his trust account.
    ¶9     The       district    attorney     sought    forfeiture    of    R.W.'s
    entire $10,000 bond for bail jumping, but eventually agreed to
    release $5,000 to Attorney Mulligan's trust account in return
    for a $5,000 forfeiture to Washburn County.                  The Washburn County
    Clerk of Court issued a $5,000 check to Attorney Mulligan's
    trust account; it was deposited on January 13, 2009.                       Attorney
    4
    No.    2013AP2742-D
    Mulligan and R.W. agreed that Attorney Mulligan was to deposit
    $500 from the $5,000 refund into R.W.'s county jail account.
    ¶10    On January 14, 2009, Attorney Mulligan transferred the
    $5,000 in refunded bail money from his trust account to his
    business    account.      Two   weeks       later,    on   January    29,   2009,
    Attorney Mulligan mailed a $500 check to R.W.'s county jail
    account.    R.W. later requested an accounting.              No accounting was
    provided until R.W. threatened to file a grievance.
    ¶11    The   OLR's   complaint         alleged   that    "[b]y    accepting
    $5,000 to represent [R.W.] in numerous criminal matters, and
    failing to enter into a written fee agreement with [R.W.] or
    [his father], [Attorney] Mulligan violated [Supreme Court Rule
    (SCR)] 20:1.5(b)(1) and (2)"1 (Count One).
    1
    SCR 20:1.5(b)(1) and (2) provide:
    (1) The scope of the representation and the basis
    or rate of the fee and expenses for which the client
    will be responsible shall be communicated to the
    client in writing, before or within a reasonable time
    after commencing the representation, except when the
    lawyer will charge a regularly represented client on
    the same basis or rate as in the past.       If it is
    reasonably   foreseeable  that  the   total   cost  of
    representation to the client, including attorney's
    fees, will be $1000 or less, the communication may be
    oral or in writing. Any changes in the basis or rate
    of the fee or expenses shall also be communicated in
    writing to the client.
    (2) If the total cost of representation to the
    client, including attorney's fees, is more than $1000,
    the purpose and effect of any retainer or advance fee
    that is paid to the lawyer shall be communicated in
    writing.
    5
    No.    2013AP2742-D
    ¶12    The complaint alleged further that "[b]y failing to
    deposit the initial $5,000 advanced fee payment into his trust
    account, without providing the written notices required under
    SCR 20:1.15(b)(4m) or otherwise indicating a proper basis or
    intent     to   utilize   the   alternative    advanced    fee     placement
    measures    stated   in   SCR   20:1.15(b)(4m),      [Attorney]     Mulligan
    violated SCR 20:1.15(b)(4)"2 (Count Two).
    ¶13    The complaint alleged further that "[b]y withdrawing
    $5,000 bail return money from his trust account and promptly
    transferring the funds into his general account, when $500 of
    that amount belonged to [R.W.], pursuant to a written agreement,
    [Attorney] Mulligan violated SCR 20:1.15(b)(l)"3 (Count Three).
    ¶14    Again,   Attorney    Mulligan     does   not   contest     these
    charges and we accept the referee's conclusion that Attorney
    2
    SCR 20:1.15(b)(4) provides:
    Except as provided in par. (4m), unearned fees
    and advanced payments of fees shall be held in trust
    until earned by the lawyer, and withdrawn pursuant to
    sub. (g). Funds advanced by a client or 3rd party for
    payment of costs shall be held in trust until the
    costs are incurred.
    3
    SCR 20:1.15(b)(1) provides:
    A lawyer shall hold in trust, separate from the
    lawyer's own property, that property of clients and
    3rd parties that is in the lawyer's possession in
    connection with a representation.        All funds of
    clients and 3rd parties paid to a lawyer or law firm
    in connection with a representation shall be deposited
    in one or more identifiable trust accounts.
    6
    No.     2013AP2742-D
    Mulligan    committed            the    misconduct,      as     alleged,      in     connection
    with the matter of R.W.
    A.B. Matter
    ¶15     Attorney          Mulligan         does    not     contest       the     misconduct
    alleged in connection with his representation of A.B. but deems
    the infractions de minimus.
    ¶16     In       September         2009,    A.B.    hired       Attorney       Mulligan     to
    represent       her    in     a    divorce.           The     parties       executed     a    fee
    agreement dated September 23, 2009.                      A.B. gave Attorney Mulligan
    $1,750     on        September         24,     2009,     as     an        advanced     fee     in
    contemplation of future legal services.
    ¶17     Attorney Mulligan did not place the advanced fee into
    his trust account; the fee agreement did not contain the notices
    required    under       SCR       20:1.15(b)(4m)         that       would    allow     for    the
    placement       of    the     advanced         fee    into     an    account        other    than
    Attorney Mulligan's trust account.
    ¶18     The       OLR's       complaint      alleged       that       "[b]y     failing     to
    deposit [A.B.'s] advanced fee payment into his trust account
    without     providing             the        written        notices         required         under
    SCR 20:1.15(b)(4m)           or    otherwise          indicating      a     proper    basis     or
    intent     to    utilize          the    alternative          advanced        fee     placement
    measures    stated          in     SCR       20:1.15(b)(4m),         [Attorney]        Mulligan
    violated SCR 20:1.15(b)(4)" (Count Four).
    ¶19     Again, Attorney Mulligan does not contest this charge
    and we accept the referee's conclusion that he committed the
    misconduct as alleged.
    7
    No.     2013AP2742-D
    Trust Account Anomalies
    ¶20       Attorney Mulligan does not dispute that he violated
    certain trust account rules.                    He does dispute that he committed
    misconduct in violation of SCR 20:8.4(c),4 as alleged in Count
    Six of the OLR's complaint.
    ¶21       During     the    OLR's      investigation,         the   OLR    discovered
    systemic trust account anomalies.                      On December 1, 2011, the OLR
    sent Attorney Mulligan a letter requesting copies of his trust
    account      records      for      the   years       2008   through       2011,   inclusive.
    Attorney         Mulligan      provided       the    requested      copies    but    did   not
    provide       client      ledgers        or    monthly      reconciliation        statements
    because he did not maintain them.                           Attorney Mulligan's check
    stubs did not show a running balance, did not show the source
    for all deposits, and did not consistently show the identity of
    the client for whom funds were deposited or disbursed.
    ¶22       The     OLR      reconstructed         Attorney       Mulligan's         trust
    account and, according to the complaint, between December 17,
    2007 and December 31, 2011, Attorney Mulligan and his wife, the
    only       authorized      signatories         to    the    trust    account,       deposited
    personal         funds    totaling        $45,380.57        into    the    trust     account.
    During the same period, Attorney Mulligan disbursed $54,869.01
    from       the    trust     account      for     personal      obligations,         including
    income        taxes,       property           taxes,     and       attorney       fees.    The
    4
    SCR 20:8.4(c) provides that it is professional misconduct
    for a lawyer to "engage in conduct involving dishonesty, fraud,
    deceit or misrepresentation."
    8
    No.     2013AP2742-D
    disbursements from Attorney Mulligan's trust account included
    some       $6,593      in     cash    withdrawals,          which       are     specifically
    prohibited by SCR 20:1.15(e)(4)a.
    ¶23    The       opening      balance       of     Attorney      Mulligan's     trust
    account in December 2007 was $2,774.88.                         Assuming some of these
    funds       may     have       belonged      to         Attorney       Mulligan,     between
    December 17,           2007   and    December       31,     2011,      Attorney     Mulligan
    disbursed from his trust account at least $6,313.56 and as much
    as $9,088.44 more for personal matters than he had on deposit
    during this time period.
    ¶24    The      OLR's    complaint         alleged       that    "[b]y     depositing
    $45,380.57        of    personal     funds     into       his   trust    account     between
    December 17, 2007 and December 31, 2011, thereby commingling
    personal      funds      with   trust     account        funds,     [Attorney]      Mulligan
    violated SCR 20:1.15(b)(3)"5 (Count Five).
    ¶25    The complaint alleged further:
    By disbursing from his trust account, and by
    allowing his wife to make disbursements from his trust
    account, totaling at least $6,713.56 and as much as
    $9,488.446 more for personal matters than he had on
    5
    SCR 20:1.15(b)(3) provides that "[n]o funds belonging to
    the lawyer or law firm, except funds reasonably sufficient to
    pay monthly account service charges, may be deposited or
    retained in a trust account."
    6
    It was later confirmed by an OLR investigator that the
    figures used in the complaint ($6,713.56 and $9,488.44) were
    incorrect. The referee subsequently also used these figures in
    parts of his report.       It is undisputed that this is a
    typographical error on the referee's part. The correct numbers
    are $6,313.56 and $9,088.44.
    9
    No.    2013AP2742-D
    deposit between December 17, 2007 and December 31,
    2011, [Attorney] Mulligan failed to hold in trust and
    converted a net total of between $6,713.56 and
    $9,488.44 of client or third party funds for his
    personal use; and by disbursing funds for personal
    matters on numerous occasions when he did not have
    sufficient personal funds on deposit in the trust
    account   to  cover   such   disbursements, [Attorney]
    Mulligan violated [] SCR 20:1.15(b)(1), and current
    SCR 20:8.4(c) [(Count Six)].
    ¶26    The complaint alleged further that "[b]y failing to
    maintain    a   complete    transaction   register,   subsidiary    client
    ledgers,    and   monthly     reconciliation   statements,      [Attorney]
    Mulligan violated the trust account record keeping requirements
    of SCR 20:1.15(f)(1)"7 (Count Seven).
    7
    SCR 20:1.15(f)(1) provides:
    Complete records of a trust account that is a
    draft account shall include a transaction register;
    individual client ledgers for IOLTA accounts and other
    pooled trust accounts; a ledger for account fees and
    charges, if law firm funds are held in the account
    pursuant to sub. (b)(3); deposit records; disbursement
    records;   monthly   statements;   and   reconciliation
    reports, subject to all of the following:
    a.   Transaction  register.    The   transaction
    register shall contain a chronological record of all
    account transactions, and shall include all of the
    following:
    1. the date, source, and amount of all deposits;
    2. the date, check or transaction number, payee
    and amount of all disbursements, whether by check,
    wire transfer, or other means;
    3. the date and amount of every other deposit or
    deduction of whatever nature;
    4. the identity of the client for whom funds were
    deposited or disbursed; and
    (continued)
    10
    No.    2013AP2742-D
    5. the    balance   in        the   account   after    each
    transaction.
    b. Individual client ledgers.       A subsidiary
    ledger shall be maintained for each client or 3rd
    party for whom the lawyer receives trust funds that
    are deposited in an IOLTA account or any other pooled
    trust account.   The lawyer shall record each receipt
    and disbursement of a client's or 3rd party's funds
    and the balance following each transaction. A lawyer
    shall not disburse funds from an IOLTA account or any
    pooled trust account that would create a negative
    balance with respect to any individual client or
    matter.
    c. Ledger for account fees and charges.         A
    subsidiary ledger shall be maintained for funds of the
    lawyer deposited in the trust account to accommodate
    monthly service charges. Each deposit and expenditure
    of the lawyer's funds in the account and the balance
    following each transaction shall be identified in the
    ledger.
    d. Deposit records. Deposit slips shall identify
    the name of the lawyer or law firm, and the name of
    the account.    The deposit slip shall identify the
    amount of each deposit item, the client or matter
    associated with each deposit item, and the date of the
    deposit.    The lawyer shall maintain a copy or
    duplicate of each deposit slip. All deposits shall be
    made intact. No cash, or other form of disbursement,
    shall be deducted from a deposit.    Deposits of wired
    funds shall be documented in the account's monthly
    statement.
    e. Disbursement records.
    1. Checks. Checks shall be pre-printed and pre-
    numbered.   The name and address of the lawyer or law
    firm, and the name of the account shall be printed in
    the upper left corner of the check.      Trust account
    checks shall include the words "Client Account," or
    "Trust Account," or words of similar import in the
    account name.    Each check disbursed from the trust
    account shall identify the client matter and the
    reason for the disbursement on the memo line.
    (continued)
    11
    No.   2013AP2742-D
    2. Canceled checks.     Canceled checks shall be
    obtained from the financial institution.        Imaged
    checks may be substituted for canceled checks.
    3. Imaged checks.       Imaged checks shall be
    acceptable if they provide both the front and reverse
    of the check and comply with the requirements of this
    paragraph.   The information contained on the reverse
    side   of  the   imaged   checks  shall   include  any
    endorsement signatures or stamps, account numbers, and
    transaction dates that appear on the original. Imaged
    checks shall be of sufficient size to be readable
    without magnification and as close as possible to the
    size of the original check.
    4. Wire transfers.     Wire transfers shall be
    documented by a written withdrawal authorization or
    other documentation, such as a monthly statement of
    the account that indicates the date of the transfer,
    the payee, and the amount.
    f. Monthly statement.      The monthly statement
    provided to the lawyer or law firm by the financial
    institution shall identify the name and address of the
    lawyer or law firm and the name of the account.
    g. Reconciliation reports.       For each trust
    account, the lawyer shall prepare and retain a printed
    reconciliation report on a regular and periodic basis
    not less frequently than every 30 days.           Each
    reconciliation report shall show all of the following
    balances and verify that they are identical:
    1. the balance that appears in the transaction
    register as of the reporting date;
    2. the total of all subsidiary ledger balances
    for IOLTA accounts and other pooled trust accounts,
    determined by listing and totaling the balances in the
    individual client ledgers and the ledger for account
    fees and charges, as of the reporting date; and
    3. the adjusted balance, determined by adding
    outstanding deposits and other credits to the balance
    in the financial institution's monthly statement and
    (continued)
    12
    No.   2013AP2742-D
    ¶27      Finally, the complaint alleged that "[b]y making the
    cash disbursements totaling $6,593.00 from the trust account,
    [Attorney] Mulligan violated SCR 20:1.15(e)(4)a."8 (Count Eight).
    ¶28      Attorney    Mulligan       does    not    contest        the   violations
    alleged in Counts Five, Seven, and Eight, and we accept the
    referee's        conclusion       that    Attorney       Mulligan        committed       this
    misconduct, as alleged.              However, Attorney Mulligan challenges
    the referee's conclusion that he violated SCR 20:8.4(c) (Count
    Six).
    ¶29      Attorney    Mulligan     asserts     that     his    conduct       did    not
    involve dishonesty, fraud, deceit, or misrepresentation and thus
    did not violate SCR 20:8.4(c).                   Attorney Mulligan argues that:
    (1) there is no evidence of any intentional cover up of personal
    expenditures;        (2)    "no    clients       complained       that    they     did    not
    receive funds they were entitled to from Attorney Mulligan;"
    (3) "OLR provided no specific evidence regarding the conversion
    of   any       particular   client       funds;"    and     (4)     Attorney     Mulligan
    personally engaged in a good faith effort to always ensure that
    sufficient personal funds were available for payment of personal
    expenses from the trust account.                    Attorney Mulligan seeks to
    distinguish his conduct from cases in which this court has ruled
    that       a   lawyer   violated     SCR     20:8.4(c).           See,     e.g.,     In    re
    subtracting outstanding checks and other                          deductions
    from the balance in the monthly statement.
    8
    SCR 20:1.15(e)(4)a. provides that "[n]o disbursement of
    cash shall be made from a trust account or from a deposit to a
    trust account, and no check shall be made payable to 'Cash.'"
    13
    No.        2013AP2742-D
    Disciplinary        Proceedings          Against        Carroll,      
    2001 WI 130
    ,    ¶15,
    
    248 Wis. 2d 662
    ,     
    636 N.W.2d 718
        (lawyer      set    in     motion      the
    fraudulent         conduct    in     violation          of    SCR 20:8.4(c));            see    also
    In re Disciplinary Proceedings Against Usow, 
    214 Wis. 2d 596
    ,
    600-01,      
    571 N.W.2d 162
           (1997)     (attorney        submitted          accounting
    that "contained duplicative, speculative and inflated charges"
    due    to    carelessness,          neglect,        and       his   failure        to     properly
    supervise office staff).
    ¶30    A lawyer must hold the property of others with the
    care     required      of      a     professional             fiduciary.            SCR 20:1.15
    (Wisconsin         Comment).         A    finding        of    wrongful      intent        is   not
    necessary to prove a violation of SCR 20:8.4(c).                              A violation of
    SCR 20:8.4(c) can be based on an attorney's "carelessness and
    neglect."           See,     e.g.,        Carroll,           
    248 Wis. 2d 662
    ;        Usow,
    
    214 Wis. 2d 596
    .             Similarly, an attorney's claim of good faith
    does not preclude a determination of misconduct in violation of
    SCR    20:8.4(c).            See,    e.g.,        In    re     Disciplinary         Proceedings
    Against Edgar, 
    230 Wis. 2d 205
    , 
    601 N.W.2d 284
     (1999).
    ¶31    The referee was not convinced by Attorney Mulligan's
    reasoning that he did not commit misconduct in violation of
    SCR 20:8.4(c) because "no clients complained that they did not
    receive funds they were entitled to from Attorney Mulligan."                                      At
    the    evidentiary         hearing,         Attorney          Mulligan       was        questioned
    extensively about specific "unaccounted-for" balances on various
    client       accounts.              Attorney        Mulligan         asserted           that     the
    "unaccounted-for" balances existing at year-end were fees earned
    by him.      The OLR trust account investigator was asked about the
    14
    No.   2013AP2742-D
    client ledger, noting that many of those client ledgers result
    in a zero balance.
    Q Just based on those numbers, is it true that there
    was ample unaccounted for client funds in trust to
    cover    the  personal   expenditure    overage   by
    Mr. Mulligan?
    A   Yes.
    ¶32   The   referee    was   troubled   by   a   bookkeeping     strategy
    that   basically     deemed    anything     left    over   as    "fees."      The
    evidence supports the referee's findings that Attorney Mulligan
    not only comingled his own money with client funds, but also
    used client funds for his own purposes.                 The referee explained
    it well:
    It may well be, once again giving [Attorney Mulligan]
    the benefit of the doubt, that [Attorney] Mulligan did
    not know whose funds he was withdrawing. The record
    clearly shows, however, that the money he withdrew was
    not all his own.   It is not seriously contested that
    he withdrew more money than the personal money he
    deposited.   It is not necessary for the OLR to prove
    whose money he withdrew on any given day. We know the
    list of possibilities.       . . . .   That [Attorney
    Mulligan] permitted this situation to exist is a sad
    state of affairs, and it is one for which he is
    answerable in this proceeding.
    (Emphasis added.)      The referee explained why this is wrong:
    The problem is that "inadequate trust account records"
    are themselves a form of wrongdoing. The seriousness
    of such wrongdoing is highlighted by the facts of this
    case. Under the circumstances, to the extent there is
    any lack of clarity, it is entirely the responsibility
    of [Attorney Mulligan].
    15
    No.    2013AP2742-D
    ¶33   Comingling funds is not a trivial or technical rule
    violation.      The Law of Lawyering, Third Addition, Geoffrey C.
    Hazard, Jr., 2014 Supplement, at 19-9, states:
    In most jurisdictions, disciplinary authorities
    treat violations of the rule against commingling trust
    funds    and  personal   funds   extremely   seriously.
    . . . even where the client or third party suffers no
    loss, harsh sanctions usually follow as a prophylactic
    warning that comingling cannot be tolerated.
    ¶34   Attorney Mulligan's assertion that the OLR failed to
    show    "specific       evidence    regarding      the    conversion         of    any
    particular client funds" is unavailing particularly where, as
    here, Attorney Mulligan's inability to produce the trust account
    records required by the rules of professional responsibility is
    part   of    the    reason    it   is   now   difficult     to    discern         "with
    specificity" which client funds kept Attorney Mulligan's trust
    account      afloat.          In   In   re     Trust     Estate        of     Martin,
    
    39 Wis. 2d 437
    , 441-42, 
    159 N.W.2d 660
     (1968), we explained:
    A trustee is not handling his own funds but funds of
    others and he must always be able to make a full
    accounting of his stewardship. When a trustee's
    accounts are not clear and accurate, all presumptions
    are against him and the obscurities and doubts are to
    be taken adversely against him.
    ¶35   This    rationale     applies    in   the    attorney      regulatory
    context.       In      re    Disciplinary     Proceedings    Against          Weigel,
    
    2012 WI 124
    , ¶41, 
    345 Wis. 2d 7
    , 
    823 N.W.2d 798
    .                            Here, the
    record reflects that between December 2007 and December 2011,
    Attorney Mulligan deposited over $45,000 of personal funds into
    his trust account and withdrew at least $6,313.56 and as much as
    $9,088.44 more for personal expenditures than he deposited for
    16
    No.       2013AP2742-D
    personal expenses during that period of time.                            The OLR trust
    account investigator testified:
    We were able to determine that based upon the running
    balance in the account, it appeared on several
    occasions the balance of Mr. Mulligan's personal
    account went negative when he made disbursements.
    Therefore, he must have used other funds, other client
    or third-party funds, that were deposited in the
    account in order to cover those disbursements.
    ¶36    Conversion has been described as:
    [T]he unauthorized use of a client's funds for the
    lawyer's own purpose. It includes temporary use, and
    it extends to use that does not result in personal
    gain or benefit to the lawyer. Paying one client out
    of money due another, keeping an unearned advance fee,
    holding on to unused escrow funds, and applying client
    funds to the client's bill are all examples of
    conversion.
    Weigel, 
    345 Wis. 2d 7
    , ¶41 (quoting ABA/BNA Lawyers' Manual on
    Professional Conduct § 45:503 (2007)).                   Thus, the fact that the
    OLR has not identified "specific" examples of conversion does
    not    preclude       a   determination          that    a      lawyer     engaged      in
    conversion, constituting misconduct.
    ¶37    Attorney    Mulligan       clearly       believes    that    because      he
    sought to ensure that sufficient personal funds were available
    to avoid overdraft, this excuses his trust account violations.
    The    record    evidence,     however,      demonstrates         that    by    extensive
    commingling      of    personal    and     client      monies,    Attorney       Mulligan
    misrepresented the balance of client funds in his trust account
    at    any    given    point   in   time.        See,    e.g.,    Attorney       Grievance
    Comm'n of Md. v. Glenn, 
    671 A.2d 463
    , 487 (Md. Ct. App. 1996)
    (rejecting a lawyer's claim that his own deposits into a trust
    17
    No.     2013AP2742-D
    account cured any trust account violation, observing that "a
    trust     account     is    a    trust        account,        not        one     dependent       on
    discretionary        infusions          of     money         from        another        source").
    Attorney    Mulligan's          trust    account        so     inextricably             comingled
    client and personal funds that it is impossible to know which or
    whose funds were being used at any particular time.                                   The record
    here supports the referee's findings and conclusions that the
    trust account anomalies at issue rose to the level of misconduct
    under SCR 20:8.4(c).
    ¶38   We   turn      to    the    question        of    appropriate            discipline.
    The   referee    recommends        an        18-month    suspension             together       with
    $7,500 in restitution to R.W. and full costs.                             Attorney Mulligan
    appeals, objecting to restitution and full costs, and asserting
    that a reprimand should suffice for what he maintains is de
    minimus misconduct.
    ¶39   In   assessing         a     proper     sanction,             we     consider       the
    following factors:          (1) the seriousness, nature, and extent of
    the misconduct; (2) the level of discipline needed to protect
    the public, the courts, and the legal system from repetition of
    the attorney's misconduct; (3) the need to impress upon the
    attorney the seriousness of the misconduct; and (4) the need to
    deter other attorneys from committing similar misconduct.                                     In re
    Disciplinary        Proceedings         Against     Hammis,              
    2011 WI 3
    ,    ¶39,
    
    331 Wis. 2d 19
    , 
    793 N.W.2d 884
    .                     In addition, we follow the
    concept     of   progressive            discipline.                 In     re        Disciplinary
    Proceedings Against Brandt, 
    2012 WI 8
    , ¶21, 
    338 Wis. 2d 524
    , 808
    18
    No.     2013AP2742-D
    N.W.2d 687; In re Disciplinary Proceedings Against Nussberger,
    
    2006 WI 111
    , ¶27, 
    296 Wis. 2d 47
    , 
    719 N.W.2d 501
    .
    ¶40    The        referee         recommends      that   Attorney             Mulligan      be
    ordered to pay $7,500 in restitution to R.W. as reimbursement
    for unearned fees.                  The OLR did not seek restitution in the
    complaint or during the disciplinary litigation, stating that it
    "could     not         ascertain     a     reasonable       amount       to     be     refunded."
    Nothing      precludes         a    referee       from    making    or    this        court      from
    accepting         a    sua    sponte       recommendation       regarding            restitution.
    See   In     re       Disciplinary         Proceedings      Against      Din,        
    2015 WI 4
    ,
    
    360 Wis. 2d 274
    ,   
    858 N.W.2d 654
        (referee     overruled          parties'
    stipulation             to        restitution           totaling      $13,250,              instead
    recommending            $14,250      total    restitution,         and        we     adopted      the
    referee's recommendation).                    We are not persuaded that Attorney
    Mulligan       lacked         a     sufficient         opportunity        to         address      the
    referee's         findings         and    recommendation        regarding            restitution.
    Attorney Mulligan appealed the report and has argued his case
    extensively in his appellate briefs and at oral argument.
    ¶41    The        referee's          recommendation         was        based         on    the
    referee's review, primarily, of two exhibits Attorney Mulligan
    offered at the evidentiary hearing:                         Exhibit D, an itemization
    of Attorney Mulligan's work performed for R.W.; and Exhibit E,
    24    pages       of    printouts         documenting      court     activity          in    R.W.'s
    criminal cases from the Wisconsin Court System Circuit Court
    Access       (WCCA)       website.            Attorney      Mulligan          presented          this
    evidence in support of his theory that, although he failed to
    provide a fee agreement, R.W. received the legal services he
    19
    No.     2013AP2742-D
    paid for; Attorney Mulligan maintains that the $9,500 fee he
    received from R.W. was reasonable.
    ¶42      The     referee's      assessment       of     this     itemization           is
    scathing.         He deemed the itemization a faulty, error-riddled
    document generated after the fact; indeed, he refers to it as a
    "fabrication" and opined that several of the itemized events
    either did not take place or could not have taken the time the
    itemization asserts.
    ¶43      We    conclude,     however,        that     the    evidence       fails      to
    support a $7,500 restitution order.                     We agree with the OLR's
    original     assessment      that   this    record       does    not    permit        us    to
    ascertain a reasonable amount, if any, to be refunded, and we
    decline to impose restitution in this matter.
    ¶44      Attorney      Mulligan     expresses         concern      about     what      he
    perceives     to      be     extraneous         investigation,         findings,           and
    conclusions in the referee's report.                    As noted, the report does
    contain an extensive and largely negative characterization of
    Attorney     Mulligan's       professional        efforts       on   behalf      of     R.W.
    Attorney     Mulligan        contends      that     the     referee's          commentary
    pertaining to the fee itemization, his review of WCCA records,
    and his post-hearing review of Attorney Mulligan's trust account
    records were improper.
    ¶45      While the referee pursued this inquiry with unusual
    zeal,   we    need     not    explore      whether        his    efforts        transcend
    propriety.        The referee is the ultimate arbiter of the facts and
    credibility of witnesses.             His observations inform our review
    and we discern no reason to deem his findings clearly erroneous.
    20
    No.     2013AP2742-D
    The     findings          are      germane,       primarily,          to     the     referee's
    restitution recommendation, which we have declined to adopt.                                 We
    are mindful, moreover, that the OLR did not allege a lack of
    competent representation under SCR 20:1.1 or a lack of diligence
    under SCR 20:1.3.                The discipline we impose today is based on
    the eight counts of misconduct alleged in the OLR complaint.
    ¶46      We agree with Attorney Mulligan that the disciplinary
    cases     cited      by     the        OLR   generally        reflect       more     egregious
    misconduct than occurred here and thus provide limited guidance.
    See In re Disciplinary Proceedings Against Evans, 
    2000 WI 124
    ,
    
    239 Wis. 2d 279
    ,        
    618 N.W.2d 873
         (lawyer      with     disciplinary
    history suspended for two years, for conversion of client funds,
    failure      to      provide        the      client        with     an     accounting,      and
    misrepresentations to cover her inability to pay the balance);
    Edgar,    
    230 Wis. 2d 205
         (lawyer     suspended       for    two    years   for
    conversion           of          $11,000         from         an         escrow       account,
    misrepresentations, and failure to maintain required records).
    ¶47      However,         Attorney     Mulligan's        effort       to    characterize
    his misconduct as trivial is similarly unpersuasive.                                The record
    demonstrates         that       between      2007     and    2011,       Attorney     Mulligan
    failed    to    properly         maintain     trust        account       records,    deposited
    personal money into his trust account, disbursed money from his
    trust    account      for        personal    expenses,        and     regularly      deposited
    client funds into his business account.                               Attorney Mulligan's
    actions     are      not    mere       "technical         deficiencies."           The   record
    before us also reveals a persistent pattern of failure to abide
    by the requirements of our rules of professional conduct.
    21
    No.     2013AP2742-D
    ¶48     We      find    useful          guidance          in    In         re     Disciplinary
    Proceedings      Against        Schuster,         
    2006 WI 21
    ,    
    289 Wis. 2d 23
    ,
    
    710 N.W.2d 458
    , where a lawyer was suspended for nine months for
    significant and pervasive trust account violations,                                         including
    comingling of personal and trust accounts.                                Upon consideration
    of the relevant facts and misconduct, we conclude that a nine-
    month suspension of Attorney Mulligan's license to practice law
    is appropriate and warranted by the facts and by the principle
    of progressive discipline.
    ¶49     As   in      Schuster,      some          conditions         are    appropriate         to
    foster    Attorney         Mulligan's            compliance         with        trust         account
    requirements.         We direct him to attend an OLR trust account
    seminar and, following reinstatement, Attorney Mulligan shall
    submit to OLR trust account monitoring for a period of three
    years, or until such time as the OLR moves this court for an
    order ending monitoring.
    ¶50     Finally,        we     consider           Attorney          Mulligan's           repeated
    objections to the costs of this proceeding.                                Attorney Mulligan
    argues    that   some      of    the    counts         in     the    OLR's          complaint      are
    technicalities and some are duplicative, that he cooperated in
    the proceedings, and that the referee engaged extraneous and
    irrelevant findings.             The court's general policy is that, upon a
    finding of misconduct, it is appropriate to impose all costs,
    including     the     expenses         of    counsel          for    the        OLR,        upon   the
    respondent.         We   perceive       nothing          in      this    record        to     justify
    deviating from our usual policy of imposing full costs.                                             We
    decline     to   reduce         costs       on    the       theory       that         the     referee
    22
    No.   2013AP2742-D
    scrutinized evidence too closely.                  We assess the full costs of
    this proceeding against Attorney Mulligan.
    ¶51        IT IS ORDERED that the license of Thomas O. Mulligan
    to practice law in Wisconsin is suspended for a period of nine
    months days, effective November 7, 2015.
    ¶52        IT IS FURTHER ORDERED that within 60 days of the date
    of this order, Thomas O. Mulligan shall pay to the Office of
    Lawyer    Regulation        the      costs    of   this    proceeding,       which   are
    $17,720.02.
    ¶53        IT IS FURTHER ORDERED that Thomas O. Mulligan shall
    comply with the provisions of SCR 22.26 concerning the duties of
    a person whose license to practice law in Wisconsin has been
    suspended.
    ¶54        IT IS FURTHER ORDERED that, as a condition of any
    reinstatement         of   his      license   to   practice      law    in   Wisconsin,
    Thomas O. Mulligan shall attend and successfully complete an
    Office of Lawyer Regulation trust account seminar and shall pay
    the related participation fees.
    ¶55        IT IS FURTHER ORDERED that, upon reinstatement of his
    license    to       practice     law,   Thomas     O.    Mulligan's     trust     account
    shall     be    subject        to    monitoring     by     the   Office      of   Lawyer
    Regulation for three years or until further order of this court.
    ¶56        IT    IS    FURTHER      ORDERED     that     compliance      with    all
    conditions of this order is required for reinstatement.                               See
    SCR 22.29(4)(c).
    ¶57        ANN WALSH BRADLEY, J., and ANNETTE KINGSLAND ZIEGLER,
    J., did not participate.
    23
    No.    2013AP2742-D.ssa
    ¶58    SHIRLEY S. ABRAHAMSON, J.                   (concurring).           OLR sought
    a   two-year      suspension.         The    referee      recommended       an     18-month
    suspension.        After a contested proceeding, the court imposes a
    nine-month       suspension     for    repeated       significant         violations      of
    trust accounting rules (not merely "technical" violations).
    ¶59    This is Attorney Mulligan's fourth brush with OLR.                           In
    1997, Attorney Mulligan received a private reprimand.                              In 2005,
    he received a private reprimand.                   In 2009, he received a public
    reprimand.
    ¶60    Attorney     James       T.    Runyon    also    violated       substantive
    trust   accounting         rules.            OLR     v    Runyon,         
    2015 WI 95
    ,
    ___ Wis. 2d ___, ___ N.W.2d ___.                   He has had two prior brushes
    with OLR.        In 1988, his license was suspended for one year.                         In
    2006, he received a private reprimand.
    ¶61    I     have    difficulty         reconciling          the     significantly
    different      levels     of   discipline          imposed    in    these        two    trust
    accounting cases.
    1
    No.   2013AP2742-D.ssa
    1