State of West Virginia ex rel. West Virginia-American Water Company v. The Honorable Carrie L. Webster, Judge of the Circuit Court of Kanawha County, West Virginia, Richard Jeffries, individually and on behalf of all others similarly situated and Colours Beauty Salon, LLC ( 2023 )


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  •        IN THE SUPREME COURT OF APPEALS OF WEST VIRGINIA
    FILED
    January 2023 Term
    __________________                  June 6, 2023
    released at 3:00 p.m.
    EDYTHE NASH GAISER, CLERK
    No. 22-658                    SUPREME COURT OF APPEALS
    OF WEST VIRGINIA
    __________________
    STATE OF WEST VIRGINIA ex rel. WEST VIRGINIA-AMERICAN
    WATER COMPANY,
    Petitioner,
    v.
    THE HONORABLE CARRIE L. WEBSTER, Judge of the Circuit Court of
    Kanawha County, West Virginia; RICHARD JEFFRIES, individually
    And on behalf of all others similarly situated; and
    COLOURS BEAUTY SALON, LLC,
    Respondents.
    ____________________________________________________________
    Petition for a Writ of Prohibition
    WRIT DENIED
    ____________________________________________________________
    Submitted: April 26, 2023
    Filed: June 6, 2023
    Thomas J. Hurney, Jr., Esq.                   Alex McLaughlin, Esq.
    Alexandra Kitts, Esq.                         W. Stuart Calwell, Esq.
    Blair E. Wessels, Esq.                        L. Dante’ diTrapano, Esq.
    JACKSON KELLY PLLC                            CALWELL LUCE diTRAPANO,
    Charleston, West Virginia                     PLLC
    and                                           Charleston, West Virginia
    Kent Mayo, Esq.                               and
    BAKER BOTTS L.L.P.                            Kevin W. Thompson, Esq.
    Washington, D. C.                             THOMPSON BARNEY
    Counsel for Petitioner                        Charleston, West Virginia
    Marc E. Williams, Esq.                    Counsel for Respondents Richard
    Jennifer W. Winkler, Esq.                 Jeffries and Colours Beauty Salon,
    NELSON MULLINS RILEY &                    LLC
    SCARBOROUGH LLP
    Huntington, West Virginia
    Counsel for Amici Curiae National
    Association of Water Companies,
    Edison Electric Institute, and American
    Gas Association
    JUSTICE WOOTON delivered the Opinion of the Court.
    JUSTICE ARMSTEAD dissents and reserves the right to file a separate opinion.
    SYLLABUS BY THE COURT
    1.     “In determining whether to entertain and issue the writ of prohibition
    for cases not involving an absence of jurisdiction but only where it is claimed that the lower
    tribunal exceeded its legitimate powers, this Court will examine five factors: (1) whether
    the party seeking the writ has no other adequate means, such as direct appeal, to obtain the
    desired relief; (2) whether the petitioner will be damaged or prejudiced in a way that is not
    correctable on appeal; (3) whether the lower tribunal’s order is clearly erroneous as a matter
    of law; (4) whether the lower tribunal’s order is an oft repeated error or manifests persistent
    disregard for either procedural or substantive law; and (5) whether the lower tribunal’s
    order raises new and important problems or issues of law of first impression. These factors
    are general guidelines that serve as a useful starting point for determining whether a
    discretionary writ of prohibition should issue. Although all five factors need not be
    satisfied, it is clear that the third factor, the existence of clear error as a matter of law,
    should be given substantial weight.” Syl. Pt. 4, State ex rel. Hoover v. Berger, 
    199 W. Va. 12
    , 
    483 S.E.2d 12
     (1996).
    2.     “A writ of prohibition will not issue to prevent a simple abuse of
    discretion by a trial court. It will only issue where the trial court has no jurisdiction or
    having such jurisdiction exceeds its legitimate powers. W. Va. Code 53-1-1.” Syl. Pt. 2,
    State ex rel. Peacher v. Sencindiver, 
    160 W. Va. 314
    , 
    233 S.E.2d 425
     (1977).
    i
    3.     “Before certifying a class under Rule 23 of the West Virginia Rules of
    Civil Procedure [1998], a circuit court must determine that the party seeking class
    certification has satisfied all four prerequisites contained in Rule 23(a)—numerosity,
    commonality, typicality, and adequacy of representation—and has satisfied one of the three
    subdivisions of Rule 23(b). As long as these prerequisites to class certification are met, a
    case should be allowed to proceed on behalf of the class proposed by the party.” Syl. Pt.
    8, In re W. Va. Rezulin Litig., 
    214 W. Va. 52
    , 
    585 S.E.2d 52
     (2003), holding modified by
    State ex rel. Surnaik Holdings of WV, LLC v. Bedell, 
    244 W. Va. 248
    , 
    852 S.E.2d 748
    (2020).
    4.     “When a class action certification is being sought pursuant to West
    Virginia Rule of Civil Procedure 23(b)(3), a class action may be certified only if the circuit
    court is satisfied, after a thorough analysis, that the predominance and superiority
    prerequisites of Rule 23(b)(3) have been satisfied. The thorough analysis of the
    predominance requirement of West Virginia Rule of Civil Procedure 23(b)(3) includes (1)
    identifying the parties’ claims and defenses and their respective elements; (2) determining
    whether these issues are common questions or individual questions by analyzing how each
    party will prove them at trial; and (3) determining whether the common questions
    predominate. In addition, circuit courts should assess predominance with its overarching
    purpose in mind—namely, ensuring that a class action would achieve economies of time,
    effort, and expense, and promote uniformity of decision as to persons similarly situated,
    without sacrificing procedural fairness or bringing about other undesirable results. This
    ii
    analysis must be placed in the written record of the case by including it in the circuit court’s
    order regarding class certification.” Syl. Pt. 7, State ex rel. Surnaik Holdings of WV, LLC
    v. Bedell, 
    244 W. Va. 248
    , 
    852 S.E.2d 748
     (2020).
    5.      “The ‘commonality’ requirement of Rule 23(a)(2) of the West
    Virginia Rules of Civil Procedure [1998] requires that the party seeking class certification
    show that ‘there are questions of law or fact common to the class.’ A common nucleus of
    operative fact or law is usually enough to satisfy the commonality requirement. The
    threshold of “commonality” is not high, and requires only that the resolution of common
    questions affect all or a substantial number of the class members.” Syl. Pt. 11, In re W. Va.
    Rezulin Litig., 
    214 W. Va. 52
    , 
    585 S.E.2d 52
     (2003), holding modified by State ex rel.
    Surnaik Holdings of WV, LLC v. Bedell, 
    244 W. Va. 248
    , 
    852 S.E.2d 748
     (2020).
    6.      “The ‘typicality’ requirement of Rule 23(a)(3) of the West Virginia
    Rules of Civil Procedure [1998] requires that the ‘claims or defenses of the representative
    parties [be] typical of the claims or defenses of the class.’ A representative party’s claim
    or defense is typical if it arises from the same event or practice or course of conduct that
    gives rise to the claims of other class members, and if his or her claims are based on the
    same legal theory. Rule 23(a)(3) only requires that the class representatives’ claims be
    typical of the other class members’ claims, not that the claims be identical. When the claim
    arises out of the same legal or remedial theory, the presence of factual variations is
    normally not sufficient to preclude class action treatment.” Syl. Pt. 12, In re W. Va. Rezulin
    iii
    Litig., 
    214 W. Va. 52
    , 
    585 S.E.2d 52
     (2003), holding modified by State ex rel. Surnaik
    Holdings of WV, LLC v. Bedell, 
    244 W. Va. 248
    , 
    852 S.E.2d 748
     (2020).
    iv
    WOOTON, Justice:
    Petitioner    West    Virginia-American       Water     Company      (hereinafter
    “WVAWC”) seeks a writ of prohibition to preclude enforcement of the Circuit Court of
    Kanawha County’s July 5, 2022, order certifying an “issues” class pursuant to West
    Virginia Rule of Civil Procedure 23(c)(4) (“Rule 23(c)(4)”) in this putative class action
    involving a June 2015 water main break in Dunbar, West Virginia. The break and its repair
    resulted in two separate water service interruptions that caused outages, inadequate water
    pressure, and boil water advisories affecting approximately 25,000 WVAWC customers
    for a period of three to seven days. Putative class plaintiffs/respondents herein, Richard
    Jeffries and Colours Beauty Salon, LLC (hereinafter “respondents”), filed a complaint on
    behalf of the putative class, asserting claims for violation of statute, breach of contract, and
    common law negligence against WVAWC for its alleged failure to adequately maintain its
    facilities to prevent and/or mitigate the break.
    Upon respondents’ motion, the circuit court certified an “issues” class to
    determine “the overarching common issues” as to WVAWC’s liability. In opposition,
    WVAWC argued that the determination of liability under the causes of action asserted by
    respondents necessarily requires individualized assessments of the “impact” of the water
    main break as to each customer, destroying the required elements of commonality,
    typicality, predominance, and superiority under West Virginia Rule of Civil Procedure 23
    (“Rule 23”). However, the circuit court found that the specific impact on each class
    1
    member related to damages and was therefore severable from the underlying issue of
    whether WVAWC failed to maintain its facilities in such a manner as to comply with its
    statutory, contractual, and common law obligations to its customers.
    After careful review of the parties’ briefs, 1 their oral arguments, the appendix
    record, and the applicable law, we find that WVAWC has failed to demonstrate that the
    circuit court’s class certification pursuant to Rule 23(c)(4) is clearly erroneous and
    therefore deny the requested writ of prohibition.
    I.     FACTS AND PROCEDURAL HISTORY
    The underlying case involves a break in WVAWC’s 36-inch diameter
    prestressed concrete cylinder pipe transmission main in Dunbar, West Virginia, which
    serves western Kanawha, eastern Putnam, eastern Mason, and northern Lincoln counties.
    The break was discovered on June 23, 2015 and affected water service to approximately
    25,000 customers. On June 23, customers began to experience outages and water pressure
    issues; WVAWC issued a precautionary boil water advisory for customers west of Dunbar
    and advised those customers to limit non-essential water use. Service was restored on June
    27, 2015, but further problems developed causing additional disruptions in service.
    1
    The National Association of Water Companies, Edison Electric Institute, and
    American Gas Association were granted permission to file an amicus curiae brief in this
    matter in support of WVAWC. The Court acknowledges and expresses its appreciation for
    their contribution.
    2
    Another boil water advisory was issued on June 29, 2015, for customers who experienced
    low or no water pressure. Full water service was allegedly restored on July 1, 2015.
    On June 2, 2017, the instant civil action was filed by respondents on behalf
    of the putative class of affected customers. Respondents alleged, inter alia, that WVAWC
    was aware that the main was unreliable and prone to breakage yet failed to replace the main
    or make feasible improvements, such as connecting to a neighboring system, adding larger
    capacity mains, or increasing treated water storage, to mitigate service disruptions in the
    event of a break. Respondents further alleged that, in 2011, the West Virginia Public
    Service Commission (hereinafter “PSC”) issued an order requiring WVAWC to increase
    its “unacceptable” existing water main replacement rate, but WVAWC failed to do so.
    The original complaint against WVAWC alleged 1) breach of contract for
    failure to supply “usable tap water or adequate water pressure” as required by West
    Virginia Code of State Rules § 150-7-4.1.e.4 (2011); 2 2) breach of contract for failure to
    maintain the plant and system in such condition as to furnish “safe, adequate and
    continuous service” as required by West Virginia Code of State Rules § 150-7-5.1.a
    2
    This regulation is now located at West Virginia Code of State Rules § 150-7-
    6.1.5.d (2023). However, in the order on appeal, the circuit court found that this claim had
    been abandoned and respondents apparently do not take issue with that finding.
    Accordingly, we do not address this regulation as pertains to the issues herein.
    3
    (2011) 3 ; 3) a statutory cause of action for violation of the requirement found in West
    Virginia Code § 24-3-1 (1921) to maintain “adequate and suitable facilities”; and 4)
    common law negligence for WVAWC’s failure to comply with its duty to maintain its plant
    and system.
    Shortly after the action was filed, WVAWC moved the circuit court to refer
    respondents’ complaint to the PSC under the “primary jurisdiction” doctrine. 4 WVAWC
    argued that the PSC exercised concurrent jurisdiction over the issues raised and had
    peculiar expertise to resolve certain issues. Specifically, WVAWC requested the court to
    “defer to the PSC the threshold determination of whether [WVAWC] breached its contract
    (or any applicable statutory or common law duty)[,]” whether WVAWC’s “conduct
    constituted a breach of the PSC regulations and approved tariff that make up the contract
    at issue[,]” and whether “[its] actions were reasonable under [W. Va. Code] § 24-3-1,
    consistent with the duty of care for a water utility.” The circuit court denied the motion
    and WVAWC sought no relief from this ruling.
    3
    This regulation is now located at West Virginia Code of State Rules § 150-7-7.1.1
    (2023). However, to maintain conformity with the parties’ pleadings, we utilize the citation
    as originally designated in the complaint.
    4
    The “primary jurisdiction doctrine” permits a court having concurrent jurisdiction
    with an agency to refer cases to the agency for resolution where the subject matter requires
    its “special expertise and . . . extends beyond the conventional experience of judges[.]”
    Syl. Pt. 1, State ex rel. Bell Atl.-W. Va., Inc. v. Ranson, 
    201 W. Va. 402
    , 
    497 S.E.2d 755
    (1997).
    4
    Respondents then moved to certify an “issues” class pursuant to Rule
    23(c)(4) as to WVAWC’s “liability” only, conceding that damages were not susceptible to
    class resolution. 5 WVAWC opposed class certification, arguing that based upon the causes
    of action asserted by respondents, its potential liability was limited by whether and to what
    extent each customer suffered a disruption in service. WVAWC pointed to testimony
    indicating that the “impact” of the water main break varied widely—some customers lost
    water for only a day, lost water pressure for only a period of time, or were merely subject
    to a boil water advisory that was triggered only if they noticed a drop in pressure. 6
    WVAWC maintained that the regulations and statute required generally that it provide only
    “reasonable service”; therefore, breach of this obligation necessitated evaluation of the
    discrete service impact on each customer.
    The circuit court granted class certification and WVAWC sought a writ of
    prohibition as to this initial certification from this Court; we issued a rule to show cause
    and scheduled oral argument. Before oral argument, the Court issued an opinion in State
    ex rel. Surnaik Holdings of WV, LLC v. Bedell, 
    244 W. Va. 248
    , 
    852 S.E.2d 748
     (2020)
    (“Surnaik I”) providing further guidance as to the analysis of the “predominance” element
    5
    Respondents also requested that the liability jury be utilized to determine a
    punitive damages multiplier, which request was denied by the circuit court.
    6
    For example, respondent Richard Jeffries testified that he had “very little” water
    for part of one day, whereas his sister had water “the whole time” and his son-in-law had
    water but lacked pressure. Respondent Colours Beauty Salon had no water service for
    “probably five or six days” and was subject to an order from the Board of Barbers and
    Cosmetologists that shut down the business temporarily.
    5
    of Rule 23(b)(3)—one of the issues assigned as error in the requested writ of prohibition.
    Respondents then moved to remand the case for the circuit court’s further consideration
    under Surnaik I, which motion was granted.
    On remand, the circuit court held another hearing and again certified a Rule
    23(c)(4) class as to “the overarching common issues of whether [WVAWC] is liable for
    breach of contract and negligence, and for actionable violation of its statutory duties” in a
    detailed, 31-page order. The circuit court found that as to Rule 23(a)’s requirements of
    commonality and typicality, 7 the claims of all of the putative class members were based on
    the same contractual language and violation of the same statutory and regulatory duties. It
    found that the issues governing WVAWC’s liability under these causes of action turned on
    whether WVAWC failed to maintain “adequate and suitable” facilities such as to provide
    “adequate and continuous water service” and whether such failure was due to a lack of
    “reasonable care in the design, construction, maintenance, and management” of the system.
    Recognizing that “potential differences exist in the degree of service interruption
    experienced from one class member to the next[,]” the court nonetheless determined that
    the “core issues” underlying respondents’ collective legal theories would be determined by
    the same “key pieces of factual evidence[.]”
    7
    The Rule 23 requirements of numerosity and adequacy were not challenged below.
    6
    As to the propriety of an “issues” class under Rule 23(c)(4), the court found
    that trying the issue of WVAWC’s “fault or liability” was efficient and effective, afforded
    the court flexibility in managing the matter, and was justified by the threat of class
    members’ only remedy being pursuit of “negative-value” claims on their own.
    As to the newly clarified “predominance” considerations articulated in
    Surnaik I, the court’s order extensively discussed the parties’ claims, defenses, and the
    manner of proof of each claim. The court concluded that liability questions regarding 1)
    the state of WVAWC’s facilities, safety appliances, and devices; 2) WVAWC’s knowledge
    or constructive knowledge of the likelihood of a service interruption; and 3) the feasibility
    of preventing service interruptions through use of reasonable improvements and
    maintenance were common to all claims and class members. Accordingly, the court found
    that the “fault or liability” issue of “what was known by [WVAWC] as well as what
    measures were available to it to reduce the likelihood of a catastrophic problem with this
    particular main[]” predominated. The court discussed the common proof necessary to
    establish the “breach of duty element” of the claims and found that “[c]ertifying the duty
    and breach of duty issues” achieved economies of time, effort, expense, and uniformity of
    decision by avoiding the need to “repeatedly try the issue of [WVAWC’s] fault” across
    thousands of individual trials. Accordingly, the court found that certification and trial of
    that discrete issue was superior to other methods of adjudication for those same reasons.
    7
    In certifying the class, the circuit court rejected WVAWC’s contention that
    the “potential differences . . . in the degree of service interruption” among class members
    dictated whether there was any breach of duty or contract, finding that “[t]he core issues in
    the case remain whether [WVAWC’s] actions toward the class as a whole violated the
    law.” It concluded that the “relevant liability evidence” such as WVAWC’s knowledge of
    the main’s propensity for breakage, would not “delve unnecessarily into individual
    inquiries relevant to particular customers.” The court therefore certified a Rule 23(c)(4)
    class “with respect to the overarching common issues of whether [WVAWC] is liable for
    breach of contract and negligence, and for actionable violation of its statutory duties under
    the West Virginia Code.” WVAWC once again seeks a writ of prohibition to preclude the
    circuit court from enforcing its certification order.
    II.    STANDARD OF REVIEW
    The Court has recognized that “[w]rits of prohibition offer a procedure . . .
    preferable to an appeal for challenging an improvident award of class standing.” State of
    W. Va. ex rel. Chemtall Inc. v. Madden, 
    216 W. Va. 443
    , 450, 
    607 S.E.2d 772
    , 779 (2004)
    (citations and internal quotations omitted). Notwithstanding our endorsement of the use of
    petitions for extraordinary relief to challenge class certification, in our recent review of
    such cases we have reminded that “[e]xtraordinary remedies like the writ of prohibition
    should rarely be granted.” State ex rel. Surnaik Holdings of WV, LLC v. Bedell, 
    247 W. Va. 41
    , ___, 
    875 S.E.2d 179
    , 184 (2022) (“Surnaik II”); see also State ex rel. W. Va. Univ.
    Hosps., Inc. v. Gaujot, No. 21-0737, 
    2022 WL 1222964
    , at *18 (W. Va. Apr. 26, 2022)
    8
    (“Gaujot III”) (“A writ of prohibition is an extraordinary remedy invoking this Court’s
    original jurisdiction, and we do not grant such relief lightly.”). The test utilized to ensure
    judicious use of our authority to grant a writ of prohibition is well-established:
    In determining whether to entertain and issue the writ of
    prohibition for cases not involving an absence of jurisdiction
    but only where it is claimed that the lower tribunal exceeded
    its legitimate powers, this Court will examine five factors: (1)
    whether the party seeking the writ has no other adequate
    means, such as direct appeal, to obtain the desired relief; (2)
    whether the petitioner will be damaged or prejudiced in a way
    that is not correctable on appeal; (3) whether the lower
    tribunal’s order is clearly erroneous as a matter of law; (4)
    whether the lower tribunal’s order is an oft repeated error or
    manifests persistent disregard for either procedural or
    substantive law; and (5) whether the lower tribunal’s order
    raises new and important problems or issues of law of first
    impression. These factors are general guidelines that serve as
    a useful starting point for determining whether a discretionary
    writ of prohibition should issue. Although all five factors need
    not be satisfied, it is clear that the third factor, the existence of
    clear error as a matter of law, should be given substantial
    weight.
    Syl. Pt. 4, State ex rel. Hoover v. Berger, 
    199 W. Va. 12
    , 
    483 S.E.2d 12
     (1996).
    Further, the Court has acknowledged the highly deferential standard of
    review owed to circuit courts’ certification rulings, which requires that “[a]ny question as
    to whether a case should proceed as a class in a doubtful case should be resolved in favor
    of allowing class certification.” In re W. Va. Rezulin Litig., 
    214 W. Va. 52
    , 65, 
    585 S.E.2d 52
    , 65 (2003), holding modified by Surnaik I, 244 W. Va. at 248, 852 S.E.2d at 748; see
    Syl. Pt. 5, Mitchem v. Melton, 
    167 W. Va. 21
    , 
    277 S.E.2d 895
     (1981) (“Whether the
    requisites for a class action exist rests within the sound discretion of the trial court.”). In
    9
    that regard, “[a] writ of prohibition will not issue to prevent a simple abuse of discretion
    by a trial court. It will only issue where the trial court has no jurisdiction or having such
    jurisdiction exceeds its legitimate powers. W. Va. Code 53-1-1.” Syl. Pt. 2, State ex rel.
    Peacher v. Sencindiver, 
    160 W. Va. 314
    , 
    233 S.E.2d 425
     (1977). With these considerations
    in mind, we proceed to the parties’ arguments.
    III.   DISCUSSION
    WVAWC separately assigns as error the circuit court’s analysis of the Rule
    23   requirements    of   commonality,     typicality,   predominance,    superiority,   and
    ascertainability—all as pertains to its creation of a Rule 23(c)(4) “issues” class. However,
    all of these assignments of error largely rest upon a single contention: that the certified
    issue as characterized by the circuit court is not susceptible to class treatment because the
    proof required to establish WVAWC’s liability includes an assessment of the extent to
    which each individual customer’s water service was affected. WVAWC argues that
    respondents’ causes of action “by their terms require consideration of impact to determine
    a violation.” (Emphasis added). WVAWC generalizes that it has only a duty to provide
    “reasonable service” and therefore its “liability”—as that term is used in the certification
    order—is dependent upon the individualized issue of whether each customer was deprived
    of such “reasonable service,” defying resolution on a class-wide basis.
    Respondents’ summary response primarily focuses on what it claims is
    WVAWC’s “about-face” in the litigation. They argue that WVAWC’s early request to
    10
    refer the matter to the PSC is inconsistent with its present contention that liability is
    inextricably tied to individual impact and therefore cannot be separated for purposes of a
    liability-focused “issues” class. Respondents highlight that WVAWC characterized the
    issue for reference to the PSC as “‘whether the utility’s practices are reasonable, adequate,
    and sufficient’” without reference to “actual water service provided or the fact or extent of
    service interruption.” They contend that this request constitutes WVAWC’s implicit
    concession that the issue of liability certified by the circuit court is common and indeed
    severable from individual issues. 8
    A. CUSTOMER IMPACT AS AN ELEMENT OF RESPONDENTS’ CLAIMS
    Because WVAWC’s challenge to each pertinent Rule 23 element is framed
    in terms of its contention that its liability is dependent upon an assessment of the impact to
    each customer’s service, we consider the validity of that position as a threshold matter. As
    indicated, WVAWC repeatedly insists that respondents must establish its failure to
    “provide reasonable service” to its customers before it may be held liable to the putative
    class.       In addition to their primary argument that this position is inconsistent with
    WVAWC’s attempt to refer “liability” issues to the PSC, respondents maintain that
    WVAWC conflates its duties with the purpose of those duties, i.e., to provide reasonable
    WVAWC takes issue with respondents’ characterization of its motion, contending
    8
    that it was not attempting to refer to the PSC the broad issue of “liability.” Instead, it
    claims that it sought the PSC’s guidance to confirm “the level of service required is
    reasonable, not uninterrupted and [to define] reasonable service within the context of the
    system and financial considerations.”
    11
    service. We therefore begin with an examination of the causes of action set forth in
    respondents’ complaint to determine whether they contain an imbedded element requiring
    consideration of customer impact.
    First, respondents assert a statutory cause of action pursuant to West Virginia
    Code § 24-4-7 (1913), which authorizes a private cause of action for damages resulting
    from “any violation of this chapter by any public utility subject to the provisions of this
    chapter[.]” Respondents allege that WVAWC violated West Virginia Code § 24-3-1,
    which provides that “[e]very public utility subject to this chapter shall establish and
    maintain adequate and suitable facilities, safety appliances or other suitable devices, and
    shall perform such service in respect thereto as shall be reasonable, safe and sufficient for
    the security and convenience of the public[.]” WVAWC insists that a “standard of
    reasonable service is apparent on the face” of this statute “[w]hen read as a whole” and
    therefore liability under this statute defies class treatment. We disagree.
    As to this cause of action, we find no imbedded consideration of “impact” in
    the liability-creating language of West Virginia Code § 24-3-1, nor do we find the oft-
    repeated standard of “reasonable service” as urged by WVAWC. The duty expressed in
    the statute is to “establish and maintain adequate and suitable facilities, safety appliances
    or other suitable devices[]” and to “perform such service in respect thereto as shall be
    reasonable, safe and sufficient for the security and convenience of the public[.]” Id.
    (emphasis added).     A plain reading of the statute indicates that the requirement of
    12
    “reasonableness” pertains not to the “service” provided by the utility to the customer, but
    to the “service” required to be “perform[ed] . . . in respect []to” the facilities, appliances or
    devices. Id. (emphasis added). To establish a violation of the statute, respondents are
    required to prove that WVAWC failed to establish, maintain, or perform service to its
    facilities, appliances, and devices as is “reasonable, safe and sufficient” for the public’s
    “security and convenience[.]” Id. In short, the plain language of the statute does not in
    any way support the standard of care and attendant proof urged by WVAWC.
    Respondents’ common law negligence claim is framed similarly in terms of
    WVAWC’s failure to maintain its facilities and/or equipment. The complaint alleges that
    “[u]nder the common law, [WVAWC] has a duty to exercise reasonable care” and “failed
    to exercise reasonable care . . . through its faulty design and construction of the concrete
    main and its joints[] [and] . . . failure to address the transmission main’s unacceptably high
    break rate[.]” In this count, respondents further allege that these failures were in violation
    of “industry standards,” as well as West Virginia Code of State Rules § 150-7-5.1.a,
    discussed more fully infra.
    As with any common law negligence claim, such claim requires proof of a
    breach of the duty of reasonable care—in this case, WVAWC’s alleged failure to exercise
    reasonable care in the design, construction, and maintenance of the water main. “Whether
    a person acts negligently is always determined by assessing whether or not the alleged
    negligent actor exercised reasonable care under the facts and circumstances of the case,
    13
    with reasonable care being that level of care a person of ordinary prudence would take in
    like circumstances.” Strahin v. Cleavenger, 
    216 W. Va. 175
    , 183, 
    603 S.E.2d 197
    , 205
    (2004). To establish breach of this common law duty, respondents will be required to
    adduce evidence that WVAWC failed to exercise reasonable care in regard to design,
    construction, and maintenance of its facilities and/or equipment, similar to the issue and
    proof necessary for its statutory cause of action. 9 The precise impact on each customer as
    a result of this alleged breach is an issue that pertains to damages, not the breach itself.
    Only one of respondents’ three causes of action—the breach of contract
    claim—implicates, in part, the degree of service interruption suffered by a particular
    customer as an element of the cause of action. The parties appear to agree that WVAWC’s
    rates and service obligations, as set forth in its tariff incorporating the regulations
    governing the utility, form the terms of its contract with each customer. Accordingly,
    respondents allege that WVAWC breached its contract with the putative class members by
    violating West Virginia Code of State Rules § 150-7-5.1.a: “A utility shall at all times
    9
    Further, this count’s reference to West Virginia Code of State Rules § 150-7-5.1.a,
    see text infra, does not create an additional “element” of proof necessary to establish
    common law negligence and therefore cannot be said to require consideration of the
    “impact” to affected customers to find a breach of duty. At best, respondents’ reference to
    WVAWC’s violation of this regulation as “unreasonable per se” appears to be an attempt
    to evoke the legal conclusion that WVAWC’s alleged regulatory violation constitutes
    negligence per se. But see Waugh v. Traxler, 
    186 W. Va. 355
    , 358, 
    412 S.E.2d 756
    , 759
    (1991) (“‘[T]he violation of a statute is prima facie negligence and not negligence per se.’”
    (quoting Spurlin v. Nardo, 
    145 W.Va. 408
    , 415, 
    114 S.E.2d 913
    , 918 (1960))).
    14
    construct and maintain its entire plant and system in such condition that it will furnish safe,
    adequate and continuous service.”
    This contractual obligation requires a utility to construct and maintain its
    “plant and system in such condition that it will furnish safe, adequate and continuous
    service.” 
    W. Va. Code R. § 150-7-5.1
    .a. (emphasis added). We agree that to establish a
    breach of this contractual obligation, respondents must demonstrate, in part, that customers
    were deprived of “safe, adequate and continuous service”—thereby requiring individual
    inquiries. However, this cause of action likewise requires proof that the utility’s failure to
    construct or maintain its plant or system precipitated the failure to furnish “safe, adequate
    and continuous service.” 
    Id.
     Therefore, as the circuit court concluded, this cause of action
    contains the same requisite element of fault or breach which is central to the statutory and
    negligence causes of action and requires the same common proof as to the state of the
    facilities and equipment and the alleged absence of feasible improvement and/or mitigation
    measures as the other causes of action. This common proof would establish whether
    WVAWC failed to maintain its facilities in compliance with “the standard required under
    the contract[.]”
    We therefore reject WVAWC’s position that “its service obligation is
    expressly tied, under the statute and regulation, to providing reasonable service[]”—a
    15
    construct that is essential to its challenge to class certification in this case. 10 By reducing
    the liability determination in this case to simply whether it failed to provide “reasonable
    service”—without regard to the causes of action pled and the required elements—
    WVAWC attempts to inject an element of customer impact into this liability-only class
    10
    WVAWC further relies upon State ex rel. West Virginia University Hospitals, Inc.
    v. Gaujot, 
    242 W. Va. 54
    , 
    829 S.E.2d 54
     (2019) (“Gaujot II”) as an example of a similar
    case where liability was purportedly intertwined with damages such as to affect class
    treatment. In Gaujot II, the defendant also argued against class certification because
    “individualized proof will be necessary to determine not just damages but liability itself.”
    
    Id. at 63
    , 
    829 S.E.2d at 63
     (emphasis removed). The putative class in that case claimed
    that WVU Hospitals was charging an excessive, uniform “per page” fee for copies of
    medical records, in violation of West Virginia Code § 16-29-2(a) which permits a provider
    to charge only for “reasonable expenses incurred[.]” 242 W. Va. at 62, 
    829 S.E.2d at 62
    .
    The defendant therefore argued that while the “per page” fee may have been uniformly
    charged to all patients, records were culled from a variety of sources and that manual
    review of each record for redaction was necessary such that the question of whether the fee
    was not “reasonable” depended entirely on the volume and content of each patient’s
    particular records. 
    Id. at 58
    , 
    829 S.E.2d at 58
    . This Court stated, in dicta, that “[t]he statute
    is framed such that liability and damages are two sides of the same coin, and we fail to see
    how a plaintiff could prove that a charge exceeded actual expenses, thus, establishing
    liability, without also proving by how much the charge exceeded actual expenses, and
    thereby establishing the amount of damages.” 
    Id. at 63
    , 
    829 S.E.2d at 63
     (emphasis
    removed).
    This statement notwithstanding, we note first that the Gaujot II Court did not find
    that the putative class lacked the required elements of Rule 23, but rather remanded to the
    circuit court for a more thorough analysis. 
    Id. at 64
    , 
    829 S.E.2d at 64
    . After the circuit
    court performed that analysis on remand, however, we declined to disturb its determination
    that liability could be resolved on a class-wide basis. See Gaujot III, 
    2022 WL 1222964
    ,
    at *10. In fact, we agreed with the circuit court that whether defendants’ systematic
    charging of a set fee and “failure to compute” its actual costs was a statutory violation
    constituted “a question of liability capable of classwide resolution” regardless of whether
    and to what degree any particular class member was overcharged. Id. at *9. Similarly, in
    the instant case, the threshold issue of whether WVAWC failed to maintain its facilities
    and/or take measures to mitigate potential service disruptions is an issue of liability capable
    of class-wide resolution, irrespective of the degree of disruption any particular customer
    suffered.
    16
    certification. However, WVAWC provides no authority for such characterization of its
    duty 11 and implicitly concedes this duty is not expressly stated by indicating that referral
    11
    The only legal authority WVAWC provides in support of its insistence upon a
    standard of “reasonable service” is In re Illinois Bell Switching Station Litigation, 
    641 N.E.2d 440
     (Ill. 1994). However, Illinois Bell addresses the underlying merits of that
    particular class action; specifically, whether a “service interruption liability exclusion” in
    the applicable tariff barred plaintiffs’ claims. 
    Id. at 444
    . Moreover, the Illinois Bell court
    defined the utility’s duties by the terms of the Illinois regulation applicable in that case
    which required “‘service and facilities which are in all respects adequate, efficient, reliable
    and environmentally safe[.]’” 
    Id. at 445
     (quoting 220 Ill. Comp. Stat. Ann. 5/8-401)
    (emphasis added). The West Virginia regulation relied upon by respondents expresses a
    utility’s obligation differently.
    We note further that in its attempt to advocate for a generalized “reasonable service”
    standard, WVAWC and the amicus briefs are replete with entreaties for this Court to
    observe limitations on the duty of public utilities, insisting that “[s]ervice is not required to
    be infallible[.]” In fact, an undercurrent to WVAWC and the amicus curiae’s arguments is
    that it is simply “bad policy” to allow class certifications arising from utility outages. The
    amicus brief argues broadly that certifying “issues” classes for utility interruptions
    “exposes . . . every utility in West Virginia[] to excessive liability in a way that is
    inconsistent with the regulatory compact.” They contend that this case creates a precedent
    for utilities having to defend against an issues class “after every service interruption[.]”
    However, these arguments go to the scope of WVAWC’s duty—a question of law
    pertaining to the merits that is not before the Court in this matter. ““Merits questions may
    be considered to the extent—but only to the extent—that they are relevant to determining
    whether the Rule 23 prerequisites for class certification are satisfied.’” Gaujot II, 242 W.
    Va. at 56, 
    829 S.E.2d at 56
    , syl. pt. 7, in part. Addressing the scope of WVAWC’s duties
    in the context of this proceeding extends well beyond a mere “‘coincidental’ consideration
    of the merits.” 
    Id.,
     syl. pt. 5, in part. Instead, we evaluate the circuit court’s certification
    in light of the causes of action as alleged—without regard to their legal viability or potential
    success. Moreover, this Court retains no authority to decertify a class for “policy” reasons.
    “When a circuit court is evaluating a motion for class certification under Rule 23 of the
    West Virginia Rules of Civil Procedure [2017], the dispositive question is not whether the
    plaintiff has stated a cause of action or will prevail on the merits, but rather whether the
    requirements of Rule 23 have been met.” Rezulin, 
    214 W. Va. at 56
    , 
    585 S.E.2d at 56
    , syl.
    pt. 7.
    17
    to the PSC was “for the purposes of confirming that the level of service required is
    reasonable, not uninterrupted, and defining reasonable service[.]” (Emphasis added).
    Having determined that only one of respondents’ three causes of action
    implicates, in part, individual customer impact, we turn to the court’s certification order
    and the required Rule 23 elements to determine the effect, if any, of this individualized
    issue on the certification.
    B. THE RULE 23(C)(4) ISSUE
    Before considering the requirements of Rule 23, we find it prudent to address
    the parties’ haggling over the precise nature of the Rule 23(c)(4) issue. As a corollary to
    its argument that respondents’ causes of action are predominated by individual issues of
    customer impact, WVAWC emphasizes the circuit court’s characterization of the Rule
    23(c)(4) issue as determining its “liability.” WVAWC focuses on the final paragraph of
    the circuit court’s order that summarizes the issue certified as “whether [WVAWC] is
    liable for breach of contract and negligence, and for actionable violation of its statutory
    duties under the West Virginia Code.” (Emphasis added). In that regard, at oral argument,
    counsel for WVAWC expressed concern that a verdict in respondents’ favor on the more
    precisely described issues identified in the certification order will nonetheless lead to a
    declaration that liability has been fully established for purposes of proceeding directly to
    individualized damages trials.
    18
    Respondents concede the lack of precision in this language, suggesting that
    what the circuit court essentially certified is more properly characterized as “breach of
    duty” or “breach of contract term”; respondents accuse WVAWC of attempting to
    capitalize on the ambiguity of the term “liability” to attack the certification. In view of
    respondents’ concession, our determination that one of respondents’ causes of action does
    in fact contain one element implicating customer impact, and the somewhat variable
    manner in which the circuit court described the Rule 23(c)(4) issue in its order, we are not
    unsympathetic to WVAWC’s concern.
    Under Rule 23(c)(4), “[w]hen appropriate (A) an action may be brought or
    maintained as a class action with respect to particular issues, or (B) a class may be divided
    into subclasses and each subclass treated as a class, and the provisions of this rule shall
    then be construed and applied accordingly.” As the United States District Court for the
    Southern West Virginia recently observed, “[t]here is no impediment to certifying
    particular issues in a case as opposed to entire claims or defenses.” Good v. Am. Water
    Works Co., Inc., 
    310 F.R.D. 274
    , 296 (S.D.W. Va. 2015). The Good court noted that
    commentators have concluded that “‘Rule 23(c)(4)(A) permits a class to be certified for
    specific issues or elements of claims raised in the litigation. [T]his provision may enable a
    court to achieve the economies . . . for a portion of a case, the rest of which may . . . not
    qualify under Rule 23(a)[.]’” 
    310 F.R.D. at 296
     (quoting Manual for Comp. Litig. § 21.24
    (4th 2004)).
    19
    Admittedly, the certification order on appeal, in its conclusion, summarizes
    the Rule 23(c)(4) issue certified as “the overarching common issues of whether [WVAWC]
    is liable for breach of contract and negligence, and for actionable violation of its statutory
    duties under the West Virginia Code.” (Emphasis added). However, viewing the order in
    its entirety, we find that the Rule 23(c)(4) issues the circuit court evaluated for class
    treatment are slightly more distinct than the word “liability” could be read to imply in a
    vacuum. The circuit court clearly isolated the common issue of WVAWC’s failure to
    adequately maintain its facilities and/or guard against water service disruptions, thereby
    compartmentalizing the common “fault” or “breach” issue critical to each cause of action.
    In fact, throughout its order the circuit court refers to the issues being
    analyzed for class certification as: “the breach of duty element,” the “duty and breach of
    duty issues,” the “elements of duty and breach of duty,” and, frequently, the “fault or
    liability issue[.]” (Emphasis added). Within the body of the order itself, the court
    characterizes its ruling as “[c]ertification of a fault-based issues class under WVRCP
    23(c)(4)” and “[c]ertification of an issues class which will try [WVAWC’s] fault or
    liability[.]” (Emphasis added). The court’s analysis in fact appears limited to these more
    precisely defined issues, rather than the overbroad—but commonly used—descriptor of
    “liability.” Cf., e.g., Good, 
    310 F.R.D. at 295
     (certifying Rule 23(c)(4) issue described as
    encompassing “liability issues of fault and comparative fault”).
    20
    The circuit court found that the element of “breach” hinges on “whether
    [WVAWC] failed to exercise reasonable care in the design, construction, maintenance, and
    management of its water distribution system.” It determined that each cause of action
    involved “common proof and common evidence[]” regarding “the state of its facilities,
    safety appliances, and other devices at the time of the main break,” what it “knew or should
    have known about the likelihood and likely consequences of a main break,” and the
    “feasibility” of measures to prevent or mitigate a main break. The circuit court concluded
    that “[t]he answer[s] to th[ese] question[s] turn[] on what [WVAWC] knew or should have
    known about the likelihood and expected scale of the service interruption[.]” Given these
    more precise descriptions of the common issues and proof evaluated by the circuit court
    under Rule 23, we agree that they appear more narrowly defined than the blunt descriptor
    of “liability.”
    Nonetheless, we resist both WVAWC’s invitation to assign disproportionate
    significance to the circuit court’s somewhat isolated reference to “liability,” as well as
    respondents’ informal attempt to sharpen the language of the court’s otherwise thorough
    and detailed order. 12 See Gaujot III, 
    2022 WL 1222964
    , at *18 (rejecting defendant’s
    attempt to “tweak the class definition” finding that such changes “should be accomplished
    in the circuit court, not by . . . petitions seeking writs of prohibition from this Court
    encouraging us to micromanage the litigation below.”). The certification order plainly
    12
    As WVAWC correctly notes, the circuit court’s order reflects that it was prepared
    by respondents’ counsel.
    21
    certified the “liability issues” of duty and whether WVAWC breached its statutory,
    contractual, or common law duty. As outlined in the certification order, class resolution of
    these “liability issues” includes consideration of the “trivial” element of causation 13 and
    WVAWC’s affirmative defenses to liability, which the court found to be “mirror image[s]”
    of the duty and breach of duty determinations.
    Any further clarification of the scope and import of the issues upon which
    the jury will be instructed and asked to render a verdict—and whether the jury’s findings
    are tantamount to “liability”—is matter best reserved for the parties and circuit court to
    resolve below. 14 It is well understood that classes—even those under Rule 23(c)(4)—are
    not inflexible and may be modified as needed to meet the needs of the litigation. This
    Court has held that “certification is conditional and may be altered, expanded, subdivided,
    or vacated as the case progresses toward resolution on the merits.” Syl. Pt. 2, in part, State
    ex rel. Metro. Life Ins. Co. v. Starcher, 
    196 W. Va. 519
    , 
    474 S.E.2d 186
     (1996); Joseph v.
    Gen. Motors Corp., 
    109 F.R.D. 635
    , 638 (D. Colo. 1986) (“Because the class certification
    13
    WVAWC takes passing issue with this conclusion, but merely reiterates its
    primary argument that “[i]ndividual causation issues . . . including whether and how the
    different leaks in June 2015 affected different customers” are “intertwined with liability[.]”
    14
    However, given our recognition that one of respondents’ causes of action contains
    an element requiring individual proof, we note that the circuit court will necessarily have
    to determine whether a jury verdict favorable to respondents on the Rule 23(c)(4) issue is
    sufficient to satisfy all of the elements of each cause of action such as to leave only a
    damages inquiry remaining.
    22
    is subject to later modification, the court should err in favor of, and not against, the
    maintenance of the class action.”).
    It is sufficient for our purposes to characterize the Rule 23(c)(4) issues
    certified by the circuit court as the “liability issues” of duty and whether WVAWC
    breached its statutory, contractual, or common law duties to respondents. With this
    understanding of the Rule 23(c)(4) issue(s) certified by the circuit court, under a proper
    evaluation of the requisite elements of respondents’ causes of action, we turn finally to the
    requirements of Rule 23.
    C. REQUIREMENTS OF RULE 23
    We observe initially that this Court has seldom granted a writ of prohibition
    relative to class certification which purports to declare a definitive absence of the
    requirements of Rule 23. Rather, writs granted in this context are typically granted as
    moulded, requiring the circuit court to undertake a more thorough analysis before
    permitting the class to proceed. See State ex rel. Dodrill Heating & Cooling, LLC v. Akers,
    
    246 W. Va. 463
    , 474, 
    874 S.E.2d 265
    , 276 (2022) (granting writ as moulded due to lack of
    thorough analysis); Gaujot II, 242 W. Va. at 64, 
    829 S.E.2d at 64
     (granting writ as moulded
    for “failing to conduct a sufficiently thorough analysis of the case”); Madden, 
    216 W. Va. at 457
    , 
    607 S.E.2d at 786
     (“Perhaps, upon reconsideration of this matter, Respondents may
    prove, and the circuit court may find, after conducting a thorough analysis and making
    specific and detailed findings, that a multi-state class action for medical monitoring due to
    23
    exposure to acrylamide meets the requirements of West Virginia Rule of Civil Procedure
    23(a).”); State ex rel. W. Va. Univ. Hosps.-E., Inc. v. Hammer, 
    246 W. Va. 122
    , 138, 
    866 S.E.2d 187
    , 203 (2021) (granting writ due to lack of thorough analysis).
    Once the Court is satisfied that the circuit court has undertaken a thorough
    and meaningful analysis of the required Rule 23 elements, our deferential standard of
    review requires the Court to permit the class to proceed in absence of an unmistakable error
    of law. See Surnaik II, 247 W. Va. at ___, 875 S.E.2d at 186; Gaujot III, 
    2022 WL 1222964
    , at *18. Critically, we do not perceive that WVAWC contends that the circuit
    court conducted an inadequate analysis of these elements, but merely that it erred in its
    conclusion that the Rule 23 requirements were satisfied, despite varying degrees of
    customer impact.
    Before a class may be certified, “a circuit court must determine that the party
    seeking class certification has satisfied all four prerequisites contained in Rule 23(a)—
    numerosity, commonality, typicality, and adequacy of representation—and has satisfied
    one of the three subdivisions of Rule 23(b).” Rezulin, 
    214 W. Va. at 56
    , 
    585 S.E.2d at 56
    ,
    syl. pt. 8, in part. Certification pursuant to Rule 23(b)(3) requires a court to find that
    “questions of law or fact common to the members of the class predominate over any
    questions affecting only individual members and that a class action is superior to other
    available methods for the fair and efficient adjudication of the controversy.” Relative to
    24
    the “predominance” requirement of Rule 26(b)(3), the Surnaik I Court elaborated that this
    analysis must include
    (1) identifying the parties’ claims and defenses and their
    respective elements; (2) determining whether these issues are
    common questions or individual questions by analyzing how
    each party will prove them at trial; and (3) determining whether
    the common questions predominate. In addition, circuit courts
    should assess predominance with its overarching purpose in
    mind—namely, ensuring that a class action would achieve
    economies of time, effort, and expense, and promote
    uniformity of decision as to persons similarly situated, without
    sacrificing procedural fairness or bringing about other
    undesirable results.
    Surnaik I, 244 W. Va. at 250, 852 S.E.2d at 750, syl. pt. 7, in part. As indicated above,
    WVAWC challenges the requirements of commonality, typicality, predominance,
    superiority, and ascertainability, 15 in regard to the Rule 23(c)(4) issues class.
    15
    Ascertainability is given short shrift by the parties in favor of the central issue of
    whether the issue certified for class resolution necessarily requires an individualized
    evaluation of customer impact. The circuit court found that the class was adequately
    identified as those customers serviced by the water main and that the “precise identity” of
    each class member was unnecessary at this stage of the proceedings. WVAWC claims,
    however, that the service map provided by respondents’ expert purporting to identify the
    class members is based on “pressure zones” and is overly broad.
    However, this Court has held that “[i]t is not a proper objection to certification that
    the class as defined may include some members who do not have claims because
    certification is conditional and may be altered, expanded, subdivided, or vacated as the
    case progresses toward resolution on the merits.” Syl. Pt. 2, Metro. Life Ins. Co., 
    196 W. Va. at 519
    , 
    474 S.E.2d at 186
    . Further, “a circuit court may not deny a class certification
    motion merely because some members of the class have not suffered an injury or loss, or
    because there are members who may not want to participate in the class action.” Rezulin,
    
    214 W. Va. at 66
    , 
    585 S.E.2d at 66
    ; see also Surnaik II, 247 W. Va. at ___, 875 S.E.2d at
    185 (“At this early stage in the proceedings, the evidence supports the circuit court’s
    (continued . . .)
    25
    With regard to the requirement of commonality, “[a] common nucleus of
    operative fact or law is usually enough to satisfy the commonality requirement. The
    threshold of ‘commonality’ is not high, and requires only that the resolution of common
    questions affect all or a substantial number of the class members.” Syl. Pt. 11, in part,
    Rezulin, 
    214 W. Va. at 57
    , 
    585 S.E.2d at 57
    . “The common questions need be neither
    important nor controlling, and one significant common question of law or fact will satisfy
    this requirement.” 
    Id. at 67
    , 
    585 S.E.2d at 67
    .
    In its order, the circuit court concluded that respondents’ claims were all
    “predicated upon behavior by [WVAWC] which was directed toward the Class as a
    whole[]” and involved “common proof and common evidence” regarding “the state of its
    facilities, safety appliances, and other devices at the time of the main break,” what it “knew
    or should have known about the likelihood and likely consequences of a main break,” and
    the “feasibility” of measures to prevent or mitigate a main break. It concluded that “[t]he
    answer[s] to th[ese] question[s] turn[] on what [WVAWC] knew or should have known
    about the likelihood and expected scale of the service interruption” and therefore, these
    issues have “common answers no matter which . . . class member is asserting the claim.”
    threshold finding that all properties within the geographically designated isopleths, and any
    individuals within those properties, were exposed to levels of smoke particulates at levels
    sufficient to cause interference with the use and enjoyment of those properties.”). We
    therefore find no error in the circuit court’s determination that the class is sufficiently
    ascertainable for purposes of certification at this stage.
    26
    Accordingly, it found commonality as to these issues and certified them for class resolution
    under Rule 23(c)(4).
    With respect to typicality, we have held that this element is satisfied where
    the claims involve “the same event or practice or course of conduct . . . [and] the same legal
    theory.” Rezulin, 
    214 W. Va. at 57
    , 
    585 S.E.2d at 57
    , syl. pt. 12, in part. Where that is the
    case, “the presence of factual variations is normally not sufficient to preclude class action
    treatment.” 
    Id.
     The circuit court concluded that, although service interruption varied, all
    class members’ claims were “predicated upon behavior by [WVAWC] which was directed
    toward the Class as a whole[]” to be established through the “same legal theories” and
    “same key pieces of factual evidence[.]”
    We find no clear error in the circuit court’s conclusion that all of respondents’
    claims stem from and require common proof as to WVAWC’s alleged actions in failing to
    prevent or establish mitigation efforts against the water main break and the resultant service
    disruption—irrespective of the specific degree of any given customer’s disruption—
    thereby establishing commonality as to those issues which it certified for class resolution
    under Rule 23(c)(4). Further, to the extent that the class members were subject to the same
    event, precipitated by the same alleged conduct, which they seek to vindicate through the
    same theories of legal relief, we likewise find no clear error in the circuit court’s conclusion
    that typicality is present.
    27
    And notwithstanding our conclusion that one of respondents’ three causes of
    action incorporates service impact as an element necessary to establish a breach, we further
    find no clear error in the circuit court’s conclusion that the predominance requirement of
    Rule 23(b)(3) is also met. Each of respondents three causes of action contains a common
    issue requiring common proof that WVAWC failed to properly maintain its facilities and
    system as a prerequisite to WVAWC’s potential liability. Determination of this issue
    effectively resolves the entirety of the liability aspect as to two of the three claims and
    therefore plainly predominates any individual issues of damages as pertains to those causes
    of action. See Surnaik II, 247 W. Va. at ___, 875 S.E.2d at 183 (“The circuit court
    concluded that the duty and breach of duty elements for both claims centered on Surnaik’s
    actions. The circuit court found these two elements were not merely common, they were
    identical to all members of the class and, therefore, capable of class-wide proof.”).
    As indicated above, only one of respondents’ three causes of action—breach
    of contract—incorporates service impact as an element necessary to establish violation of
    the contractual term. However, the mere presence of an individually driven element of a
    cause of action, such as exists in the breach of contract claim, is not fatal to predominance.
    As one of our federal courts recently observed: “A principle often forgotten is that the
    balancing test of common and individual issues is qualitative, not quantitative. Common
    liability issues may still predominate even when individualized inquiry is required in other
    areas.” Good, 
    310 F.R.D. at 296
     (citations omitted). As other federal courts have found,
    “[i]ndividual questions need not be absent. The text of Rule 23(b)(3) itself contemplates
    28
    that such individual questions will be present. The rule requires only that those questions
    not predominate over the common questions affecting the class as a whole.” Messner v.
    Northshore Univ. HealthSystem, 
    669 F.3d 802
    , 815 (7th Cir. 2012); see also Dodrill, 246
    W. Va. at 478, 874 S.E.2d at 280 (Hutchison, C. J., concurring) (“Predominance does not
    mean that individual questions concerning class members do not exist; it merely means
    that some common question predominates among members.”).
    In fact, federal courts have commonly utilized Rule 23(c)(4) to certify issues
    which resolve some, but not all, elements of a cause of action. 16 “Rule 23(c)(4) talks about
    16
    WVAWC and the amicus curiae seek this Court’s guidance as to the application
    of the predominance requirement in the context of a Rule 23(c)(4) “issues” class and argue
    that predominance must first be shown as to the case as a whole before an “issues” class
    may be certified. The Fourth Circuit has indeed identified a split on the issue of whether
    predominance must be shown with respect to an entire cause of action, or merely with
    respect to a specific issue certified; however, it has also declared that “[n]ot a single court”
    has adopted the rule urged by WVAWC:
    Several courts and a number of distinguished commentators
    have explicitly endorsed a broad issue specific predominance
    analysis of Rule 23.
    All other courts have explicitly or implicitly endorsed
    an interpretation of (c)(4) that considers whether Rule 23’s
    predominance requirement is met by examining each cause of
    action independently of one another, not the entire lawsuit[.]
    Gunnells v. Healthplan Servs., Inc., 
    348 F.3d 417
    , 441 (4th Cir. 2003) (citations omitted);
    see also Good, 
    310 F.R.D. at 298
     (finding argument that Rule 23(c)(4) requires
    predominance as to the entire case “not meritorious”).
    However, we need not undertake this analysis for purposes of this case because, as
    the Gunnells court similarly concluded, we find that the issue certified by the circuit court
    (continued . . .)
    29
    ‘issues,’ not ‘liability’ (or ‘claims’ or ‘causes of action’), so there is no obvious textual
    basis to limit issue-class certification to issues that, upon their resolution, necessarily
    establish a defendant’s liability as to all claimants.” Russell v. Educ. Comm’n for Foreign
    Med. Graduates, 
    15 F.4th 259
    , 267 (3d Cir. 2021), cert. denied, 
    212 L. Ed. 2d 778
    , 
    142 S. Ct. 2706 (2022)
    . In Green v. Wolf Corp., 
    406 F.2d 291
     (2d Cir. 1968), the Second Circuit
    affirmed certification of the liability issue of misrepresentation in a Securities Exchange
    Act civil action over defendants’ objection that individual questions of reliance—a required
    element of the claim—predominated. 
    Id. at 300-01
    . The court acknowledged that the
    individual issue of reliance was “lurking” in each such case but found that the common
    issue of misrepresentations made to the class as a whole predominated. 
    Id. at 301
    . It
    further explained that
    [e]ven if [defendant] is correct in its assertion of the need for
    proof of reliance, . . . we must still reject the argument. . . . We
    see no sound reason why the trial court, if it determines
    individual reliance is an essential element of the proof, cannot
    order separate trials on that particular issue, as on the question
    of damages, if necessary. The effective administration of
    23(b)(3) will often require the use of the ‘sensible device’ of
    split trials.
    
    Id.
     (citations omitted); see also Arthur Young & Co. v. U. S. Dist. Ct., 
    549 F.2d 686
    , 690
    (9th Cir. 1977) (approving certification of “issues of liability of general application” and
    satisfies predominance as to both the collective causes of action asserted by respondents
    and the slightly narrower issue of duty and “breach” identified in the court’s certification
    order, as discussed more fully supra. 
    348 F.3d at 444-45
     (“[W]e have no need to enter that
    fray . . . because, as we have demonstrated within, in this case Plaintiffs’ cause of action
    as a whole against TPCM satisfies the predominance requirements of Rule 23.”).
    30
    reserving individual issues affecting liability including, inter alia, “reliance or causation,
    duty owed to the individual claimant insofar as it may vary depending upon the status of
    that claimant, [and] knowledge of the claimant . . . as to the facts allegedly misrepresented
    or omitted”). But see Gunnells, 
    348 F.3d at
    437 n.12 (partially decertifying class in case
    of misrepresentation claim involving twenty-three individual agents due to individual
    issues of reliance and multiple affirmative defenses requiring individualized inquiry but
    noting “proof of individual reliance need not overwhelm the common issues in every
    case”).
    Therefore, notwithstanding the individualized assessment imbedded in
    respondents’ breach of contract claim, we find no error in the circuit court’s conclusion
    that the Rule 23(c)(4) issue certified, isolating the issue of whether WVAWC failed to
    adequately maintain its facilities, predominates in the liability aspect of respondents’
    collective causes of action. See Surnaik II, 247 W. Va. at ___, 875 S.E.2d at 185 (“On this
    record, we find no error in the circuit court’s conclusion that Surnaik’s breach of any
    applicable duties owed to the individuals in the class-defined areas presents at least one
    common question that predominates over other questions and that the question merits class
    action resolution.”).
    31
    We therefore find no clear error in the circuit court’s certification of a Rule
    26(c)(4) issues class in this matter. 17
    IV.    CONCLUSION
    For the foregoing reasons, we deny the requested writ of prohibition.
    Writ Denied.
    Because we reject WVAWC’s contention that the certified issue requires
    17
    assessment of class-wide impact, we find it unnecessary to address the issue of superiority
    which was premised entirely on this argument.
    32