Intermountain Stroke Center, Inc. v. Intermountain Health Care, Inc.

FILED
United States Court of Appeals
Tenth Circuit
February 9, 2016
UNITED STATES COURT OF APPEALS
Elisabeth A. Shumaker
TENTH CIRCUIT Clerk of Court
THE INTERMOUNTAIN STROKE
CENTER, INC., a Utah corporation;
NANCY FUTRELL, an individual,
Plaintiffs - Appellants,
No. 14-4045
v.
(D.C. No. 2:13-CV-00909-DN)
(D. Utah)
INTERMOUNTAIN HEALTH CARE,
INC., a Utah non-profit corporation;
IHC HEALTH SERVICES, INC., a
Utah non-profit corporation;
SELECTHEALTH, INC., a Utah
non-profit corporation,
Defendants - Appellees.
ORDER AND JUDGMENT *
Before TYMKOVICH, Chief Judge, and HOLMES, and BACHARACH, Circuit
Judges.
Plaintiffs-Appellants Dr. Nancy Futrell and the Intermountain Stroke
Center (“Stroke Center”) filed suit against Defendants-Appellees Intermountain
Health Care, IHC Health Services, and SelectHealth, bringing various claims
*
This order and judgment is not binding precedent except under the
doctrines of law of the case, res judicata, and collateral estoppel. It may be cited,
however, for its persuasive value consistent with Federal Rule of Appellate
Procedure 32.1 and Tenth Circuit Rule 32.1.
under Utah law and the Lanham Act, 15 U.S.C. §§ 1051–1141. The district court
dismissed the Lanham Act claim and remanded the non-federal claims to Utah
state court. We exercise jurisdiction pursuant to 28 U.S.C. § 1291 and affirm.
I
A
Intermountain Health Care is a large network of hospitals, clinics, surgery
centers, and physicians. Within its ambit are wholly-owned subsidiaries IHC
Health Services, which operates medical facilities throughout the State of Utah,
and SelectHealth, a health-maintenance organization. All of these entities
(hereinafter collectively “Intermountain”) are Utah not-for-profit corporations.
Before closing its doors in 2013, the Stroke Center was a Utah corporation
principally conducting business in Salt Lake City. It provided “same-day and
next-day treatment” to patients presenting with strokes and transient ischemic
attacks (“TIAs”). 1 Aplt. App. at 260 (First Am. Compl., filed Oct. 7, 2013). One
of its staff members was Dr. Nancy Futrell, a Utah-licensed neurologist who holds
herself out as a “speciali[st] in the treatment of stroke.” Id. at 251. According to
Dr. Futrell, the Stroke Center was “the only outpatient, non-emergency facility in
1
Ischemia is a restriction of blood flow (and thus oxygen) to the brain.
Any stroke is considered an ischemic attack; a transient ischemic attack, or TIA,
is simply a stroke of short duration and is “often labeled ‘mini-stroke.’” Aplt.
Opening Br. at 7. “TIAs are often a warning sign for future strokes.”
MedlinePlus, Transient Ischemic Attack, U.S. Nat’l Library of Med.,
http://www.nlm.nih.gov/medlineplus/transientischemicattack.html (last updated
Jan. 15, 2016).
2
Utah to provide non-emergency, same-day and next-day stroke and TIA treatment
by . . . . a stroke specialist” and the “only” facility in the state that offered these
services at rates significantly lower than prevailing hospital rates. Id. at 260.
On March 24, 2013, the Stroke Center discontinued operations. Believing
that Intermountain’s conduct was the impetus for the Stroke Center’s cessation of
business, Dr. Futrell and the Stroke Center (hereinafter collectively “Plaintiffs”)
filed a lawsuit against Intermountain in Utah state court on June 4, 2013.
Plaintiffs originally alleged violations of Utah’s Truth in Advertising Act
(“UTIAA”) and other state-law claims sounding in tort. After Plaintiffs added a
Lanham Act claim to their complaint, Intermountain removed the action to the
United States District Court for the District of Utah.
The amended complaint alleges that Intermountain misled prospective
consumers regarding the nature and quality of its stroke and TIA services.
Plaintiffs’ claims focus on certain statements included in Intermountain’s
advertising and marketing materials: specifically, (1) general representations
made “[t]hrough [Intermountain’s] marketing efforts” that Intermountain follows
“best medical practices,” provides the “best possible care,” and has a mission of
“[p]roviding excellent care of the highest quality at an affordable cost,” id. at
269–70; and (2) three more specific representations made through Intermountain’s
(a) website and “Annual Stroke Report,” (b) institutional code of ethics (“Ethics
Code”), and (c) “Life After a Stroke or TIA” pamphlet (“Stroke Pamphlet”), id. at
3
272–80. According to Plaintiffs, the general statements are literally false, and the
specific statements could mislead consumers about the number of Intermountain
physicians specializing in stroke and TIA treatment, the efforts made by
Intermountain to avoid prohibited sources of revenue, and the proper scope of
post-stroke or post-TIA care.
Intermountain moved to dismiss Plaintiffs’ complaint pursuant to Federal
Rule of Civil Procedure 12(b)(6). With respect to the Lanham Act claim—the
only claim that the district court ultimately addressed on the
merits—Intermountain asserted that all of the statements attributed to it by
Plaintiffs were not actionable because they were “mere statements of opinion or
scientific disagreement,” or because they “[we]re indisputably not ‘false.’” Id. at
858 (Mot. to Dismiss, filed Oct. 9, 2013). Additionally, Intermountain urged the
district court to dismiss the Lanham Act claim based on its view that Plaintiffs
had failed to allege any competitive injury caused by Intermountain’s conduct.
B
On March 31, 2014, the district court issued a memorandum decision and
order granting Intermountain’s motion to dismiss. The district court’s principal
conclusion was that Plaintiffs had failed to state a plausible claim for relief under
the Lanham Act. In so ruling, the court observed that “[m]any of
[Intermountain’s] statements are not assertions of fact for which [Intermountain]
may be held liable under the Lanham Act. With respect to the remaining
4
statements, Plaintiffs have . . . not adequately alleged that the statements are
misleading . . . .” Id. at 15 (Mem. Decision & Order, filed Mar. 31, 2014).
More specifically, the district court rejected Plaintiffs’ contention that
Intermountain’s general marketing statements—notably, those pertaining to “best
medical practices”—could serve as the predicate for a Lanham Act claim. Id. It
determined that these statements were “not statements of fact” and likened them
to “[e]xpressions of sales ‘puffery.’” Id. at 16. In fact, the court expressly
classified these marketing claims as “paradigmatic puffery,” id. at 20, and stated
that its view of them would not change “even if [the statements were] linked to a
particular product or service and even if false,” id. at 18. At bottom, the court
was convinced that no reasonable consumer would have relied upon
Intermountain’s general statements when choosing a stroke or TIA provider.
The court then assessed the three sets of specific statements and deemed
them inadequate for purposes of a Lanham Act claim. It found the challenged
statements concerning the number of stroke specialists “true and not misleading,”
id. at 21, because Intermountain had truthfully represented how many of its
physicians were competent in stroke and TIA treatment and explained that
“subspecialists [were] available to assist stroke patients with on-going medical
needs,” id. at 22. Similarly, the court found “true and not misleading”
Intermountain’s Ethics Code standard pertaining to compliance with federal
physician-referral laws. Id. at 23. It further determined that Plaintiffs had not
5
“allege[d] a competitive injury associated with th[e] statements” in the Ethics
Code. Id. at 27. Lastly, the district court concluded that the statements at issue
in the Stroke Pamphlet—which very generally explained stroke and post-stroke
concerns—were “not misleading as to the nature, characteristics, or qualities of
[Intermountain’s] services.” Id. Indeed, the court opined, the Stroke Pamphlet
could not reasonably be construed to include “any claims at all about
[Intermountain’s] stroke or TIA care.” Id. at 29. The court therefore ruled that
Plaintiffs had not stated an actionable Lanham Act claim.
After disposing of Plaintiffs’ single federal claim, the district court
explained that “[j]urisdiction over Plaintiffs’ state law claims [had been] proper
only because they [were] appropriately related to Plaintiffs’ Lanham Act claim,”
and that state court was the proper place to litigate Plaintiffs’ UTIAA and Utah
tort-law claims. Id. Accordingly, the court remanded these claims to state court
and entered final judgment reflecting a with-prejudice dismissal of Plaintiffs’
Lanham Act claim.
Plaintiffs have timely appealed from the district court’s dismissal of their
Lanham Act claim. 2
2
On appeal, Plaintiffs do not mount a separate challenge to the district
court’s decision to remand the remaining state-law claims; therefore, we have no
need to discuss the matter further.
6
II
By way of overview, we affirm the district court’s with-prejudice dismissal
of Plaintiffs’ Lanham Act claim against Intermountain. We rest this affirmance
on our determination that the district court correctly decided that Intermountain
made no materially false or misleading representations of fact in advertising its
stroke and TIA services—a conclusion that ineluctably sounds the death knell for
Plaintiffs’ Lanham Act claim.
A
We begin by providing an overview of the relevant legal terrain—i.e., the
basic principles governing Rule 12(b)(6) motions, as well as the specific
principles pertaining to the Lanham Act.
1
a
Our standard of review in the Rule 12(b)(6) context is familiar: “[w]e
review de novo a district court’s dismissal of a complaint . . . , applying the same
legal standard as the district court.” Kerber v. Qwest Grp. Life Ins. Plan, 647
F.3d 950, 959 (10th Cir. 2011); accord Rosenfield v. HSBC Bank, USA, 681 F.3d
1172, 1178 (10th Cir. 2012); Khalik v. United Air Lines, 671 F.3d 1188, 1190
(10th Cir. 2012). “We accept as true ‘all well-pleaded factual allegations in a
complaint and view these allegations in the light most favorable to the plaintiff.’”
Schrock v. Wyeth, Inc., 727 F.3d 1273, 1280 (10th Cir. 2013) (quoting Kerber,
7
647 F.3d at 959); accord Smith v. United States, 561 F.3d 1090, 1098 (10th Cir.
2009). To withstand dismissal at this stage in the litigation, the complaint must
include “enough facts to state a claim to relief that is plausible on its face.” Bell
Atl. Corp. v. Twombly, 550 U.S. 544, 570 (2007); accord Donner v. Nicklaus,
778 F.3d 857, 864 (10th Cir. 2015).
As the Supreme Court has explained, “[a] claim has facial plausibility when
the plaintiff pleads factual content that allows the court to draw the reasonable
inference that the defendant is liable for the misconduct alleged.” Ashcroft v.
Iqbal, 556 U.S. 662, 678 (2009); accord Al-Owhali v. Holder, 687 F.3d 1236,
1239–40 (10th Cir. 2012). Courts “are not bound to accept as true a legal
conclusion couched as a factual allegation.” Iqbal, 556 U.S. at 678 (quoting
Twombly, 550 U.S. at 555); accord Wood v. Moss, --- U.S. ----, 134 S. Ct. 2056,
2065 n.5 (2014). Ultimately, in order to satisfy this facial-plausibility standard,
“a complaint ‘requires more than labels and conclusions’ because a ‘formulaic
recitation of the elements of a cause of action will not do.’” McDonald v. Wise,
769 F.3d 1202, 1219 (10th Cir. 2014) (quoting Twombly, 550 U.S. at 555).
b
Before proceeding to discuss the substantive standards of the Lanham Act,
we address Plaintiffs’ argument that the district court committed error by
“alter[ing] the federal pleading standard by making it more stringent for
plaintiffs.” Aplt. Opening Br. at 34. Plaintiffs contend in conclusory fashion that
8
“the District Court acted as a ‘savvy judge that actual proof of those facts is
improbable.’” Id. at 37. This language emanates from the Supreme Court’s
Twombly decision. See Twombly, 550 U.S. at 556 (“[A] well-pleaded complaint
may proceed even if it strikes a savvy judge that actual proof of those facts is
improbable[] . . . .”).
Considering Plaintiffs’ allusion to Twombly, we understand their position to
be that the district court erred by dismissing their action on the ground that they
failed to demonstrate that their claims were “likely to be true.” Aplt. Opening Br.
at 37 (quoting Robbins v. Oklahoma, 519 F.3d 1242, 1247 (10th Cir. 2008)).
Because we have held that “‘plausible’ cannot mean ‘likely to be true,’” Robbins,
519 F.3d at 1247, if the district court had in fact resolved Plaintiffs’ claims under
a likely-to-be-true standard, then it would have legally erred. However, that
cannot be said of the court’s reasoning.
We find it beyond peradventure that the district court carefully and
properly assessed the sufficiency of the complaint under the well-settled facial-
plausibility standard. The court did not err by saying that “[i]f the factual
allegations of the complaint are accepted as true, it must be plausible, not merely
possible, that the plaintiff is entitled to the relief requested.” Aplt. App. at 15.
Indeed, the Supreme Court has clearly signaled to lower courts that they should
draw a “line between possibility and plausibility” in assessing the legal
sufficiency of complaints. Iqbal, 556 U.S. at 678 (quoting Twombly, 550 U.S. at
9
557). In this regard, Iqbal instructs that “[t]he plausibility standard is not akin to
a ‘probability requirement,’ but it asks for more than a sheer possibility that a
defendant has acted unlawfully.” 556 U.S. at 678 (emphasis added). And Iqbal
further explicates that a complaint cannot pass muster under Rule 12(b)(6) if it
does not allow the district court “to infer more than the mere possibility of
misconduct.” Id. at 679. We have remained faithful to this articulation of the
proper motion-to-dismiss standard, see Thomas v. Kaven, 765 F.3d 1183, 1190–91
(10th Cir. 2014) (looking for “more than a sheer possibility that a defendant has
acted unlawfully” (quoting Iqbal, 556 U.S. at 678)); accord Brown v. Montoya,
662 F.3d 1152, 1163 (10th Cir. 2011), and we are confident that the district court
properly heeded that well-settled and binding standard here.
2
“The Lanham Act creates a cause of action for unfair competition through
misleading advertising or labeling.” POM Wonderful LLC v. Coca-Cola Co., ---
U.S. ----, 134 S. Ct. 2228, 2234 (2014); see World Wide Ass’n of Specialty
Programs v. Pure, Inc., 450 F.3d 1132, 1140 (10th Cir. 2006) (“[U]nder the
Lanham Act, it was required to demonstrate . . . ‘that the defendant made material
false or misleading representations of fact in connection with the commercial
advertising or promotion of its product[] . . . .’” (quoting Sally Beauty Co., Inc.
v. BeautyCo, Inc., 304 F.3d 964, 980 (10th Cir. 2002))). Section 43(a) of the
statute, 15 U.S.C. § 1125(a), “creates two distinct bases of liability: false
10
association, § 1125(a)(1)(A), and false advertising, § 1125(a)(1)(B).” Lexmark
Int’l, Inc. v. Static Control Components, Inc., --- U.S. ----, 134 S. Ct. 1377, 1384
(2014); see Cottrell, Ltd. v. Biotrol Int’l, Inc., 191 F.3d 1248, 1252 n.3 (10th Cir.
1999) (“The Act ‘principally provides for two distinct causes of action: false
designation of origin or source, known as “product infringement,” and false
description or representation, known as “false advertising.”’” (quoting Res.
Developers, Inc. v. Statue of Liberty–Ellis Island Found., Inc., 926 F.2d 134, 139
(2d Cir. 1991))).
Only the second basis for imposing Lanham Act liability—false
advertising—has been argued in this case. Relevant to our assessment of the
false-advertising theory, the statute provides that liability in a civil action
attaches to:
Any person who, on or in connection with any goods or
services[] . . . uses in commerce any . . . false or misleading
description of fact, or false or misleading representation of fact,
which—
...
(B) in commercial advertising or promotion, misrepresents the
nature, characteristics, qualities, or geographic origin of his or
her or another person’s goods, services, or commercial
activities[] . . . .
15 U.S.C. § 1125(a)(1). A Lanham Act claim may be brought “by any person
who believes that he or she is or is likely to be damaged by such act.” Id.
Nonetheless, “[t]hough in the end consumers also benefit from the Act’s proper
enforcement, the cause of action is for competitors, not consumers.” POM
11
Wonderful, 134 S. Ct. at 2234; see Lexmark, 134 S. Ct. at 1390 (“A consumer
who is hoodwinked into purchasing a disappointing product may well have an
injury-in-fact cognizable under Article III, but he cannot invoke the protection of
the Lanham Act—a conclusion reached by every Circuit to consider the
question.”).
Thus, to state a false-advertising claim under § 43(a) of the Lanham Act, a
plaintiff must plausibly allege:
(1) that [the] defendant made material false or misleading
representations of fact in connection with the commercial
advertising or promotion of its product; (2) in commerce; (3) that
are either likely to cause confusion or mistake as to (a) the
origin, association or approval of the product with or by another,
or (b) the characteristics of the goods or services; and (4) injure
the plaintiff.
Cottrell, 191 F.3d at 1252 (citations omitted); accord La Resolana Architects, PA
v. Reno, Inc., 555 F.3d 1171, 1181 (10th Cir. 2009). Each of the foregoing
elements must be demonstrated by a preponderance of the evidence. See World
Wide Ass’n of Specialty Programs, 450 F.3d at 1140 (“[I]n order for World Wide
to succeed on [a] claim under the Lanham Act, it was required to demonstrate the
. . . elements by a preponderance of the evidence[] . . . .”).
Delving into the threshold component of a Lanham Act claim (i.e.,
advertising representations attributed to the defendant), panels of this court have
explained that “‘Section 43(a) . . . encompasses more than literal falsehoods,’
because otherwise, ‘clever use of innuendo, indirect intimations, and ambiguous
12
suggestions could shield the advertisement from scrutiny precisely when
protection against such sophisticated deception is most needed.’” Cottrell, 191
F.3d at 1252 (quoting Am. Home Prods. Corp. v. Johnson & Johnson, 577 F.2d
160, 165 (2d Cir. 1978)); see also Zoller Labs., LLC v. NBTY, Inc., 111 F. App’x
978, 982 (10th Cir. 2004) (unpublished) (“To demonstrate falsity within the
meaning of the Lanham Act, a plaintiff may show that the statement was literally
false, either on its face or by necessary implication, or that the statement was
literally true but likely to mislead or confuse consumers.” (emphases added)
(quoting Southland Sod Farms v. Stover Seed Co., 108 F.3d 1134, 1139 (9th Cir.
1997))). More specifically, the Lanham Act contemplates two variants of
actionable advertising representations: (1) those that are literally false, and (2)
those that, while literally true, are likely to mislead and confuse consumers. See
La Resolana Architects, PA, 555 F.3d at 1181–82 (holding there was “no basis”
for a Lanham Act claim, given the district court’s factual findings that “neither
[of the defendants] made any false or misleading oral or written statements or
representations”); see also Hutchinson v. Pfeil, 211 F.3d 515, 522 (10th Cir.
2000) (noting the two different categories and collecting cases).
B
Having set out the essential legal principles underlying this appeal, we
proceed to the merits of Plaintiffs’ Lanham Act claim. As noted, the district court
deemed this claim legally infirm due to Plaintiffs’ failure to plausibly allege that
13
Intermountain made any materially false or misleading representations concerning
the quality of its stroke and TIA services. We agree. To be more precise, we
agree that: (1) Intermountain’s general marketing claims are not particular enough
to constitute literally false representations, and (2) Intermountain’s more specific
statements are true and not misleading. 3 This failing by Plaintiffs obviates the
need for us to determine whether Plaintiffs properly pleaded a cognizable Lanham
Act injury, so we decline to address the issue. Accordingly, for the reasons that
follow, we affirm the district court’s decision to dismiss Plaintiffs’ Lanham Act
claim against Intermountain with prejudice.
1
First, we address Plaintiffs’ endeavor to forge a Lanham Act claim by
invoking Intermountain’s general advertising and marketing representations
concerning quality of care. At the motion-to-dismiss stage, the district court
determined that none of the vague declarations that Plaintiffs identified were
“statements of fact for which [Intermountain] c[ould] be held liable under the
3
In the analysis that follows, we employ the district court’s helpful
categorization of the challenged statements—viz.: (1) general marketing
statements; and (2) specific statements concerning (a) the number of stroke and
TIA specialists at Intermountain; (b) Intermountain’s Ethics Code; and (c)
Intermountain’s Stroke Pamphlet. Intermountain contends that Plaintiffs have not
challenged the district court’s rulings concerning the latter (i.e., the specific
statements) on appeal. Plaintiffs, however, argue to the contrary in their Reply
Brief. Though Plaintiffs’ briefing regarding the three sets of specific statements
is far from artful, we need not detain ourselves with the question of waiver vel
non; even if Plaintiffs have not waived their challenges relative to the specific
statements, the challenges fail on the merits.
14
Lanham Act”; to the contrary, they were expressions of sales “puffery.” Aplt.
App. at 16. We, too, conclude that the marketing representations at issue are
merely expressions of Intermountain’s opinion. This leads inexorably to the
conclusion that, as a matter of law, these general statements cannot be “material
false or misleading representations of fact.” Cottrell, 191 F.3d at 1252 (emphasis
added). As such, they cannot form the basis of a false-advertising Lanham Act
claim.
Intermountain’s public-relations efforts involved a publicly accessible,
comprehensive website. On the website’s home page, Intermountain held itself
out as “an internationally recognized, nonprofit system of 22 hospitals, a Medical
Group with more than 185 physician clinics, and an affiliated health insurance
company.” Aplt. App. at 308 (Website Home Page, dated Sept. 5, 2013). The
home page indicated that Intermountain “offer[s] a full range of services” and that
“[p]roviding excellent care of the highest quality at an affordable cost is at the
heart of [its] mission.” Id. Similarly, the website section focusing on
Intermountain’s clinics declared, “Our network of experienced doctors, surgeons
and caregivers strive[s] to provide clinically excellent healthcare through a wide
range of services in a setting where patient needs come first.” Id. at 311 (Clinics
Subpage, dated Sept. 5, 2013).
Elsewhere on its website—on a subpage denominated “For Intermountain
Healthcare Trustees”—Intermountain described its business model as “[a]n
15
[i]ntegrated [h]ealthcare [s]ystem”; by virtue of such amalgamation, it was said to
offer its clientele “[c]linical quality,” “[s]ervice quality,” “[l]ower costs,”
“[p]revention,” and “a relatively seamless continuum of care.” Id. at 313 (Trustee
Subpage, dated Sept. 5, 2013). There, Intermountain claimed that being a
vertically-integrated network enabled it to “contribute in essential ways to the
sharing of best medical practices, and raising the standards of clinical
excellence.” Id. It further asserted that, “[b]y identifying and implementing best
medical practices[,] . . . Intermountain not only provides quality healthcare; it
often achieves lasting improvement in cost structures.” Id.
Plaintiffs contend that all of the foregoing representations—that is,
Intermountain’s “claims to identify and implement best medical practices at the
lowest available cost”—are “literally false statement[s]” upon which a legitimate
Lanham Act false-advertising claim may be predicated. Aplt. Opening Br. at
58–59; see id. at 31 (alluding to Intermountain’s purported “literally false general
advertisements of best medical practices, exceeding the standard of care,
delivering the best possible care and . . . delivering high quality care in all
services at affordable costs” (footnotes omitted)). We reject Plaintiffs’ position.
We conclude that Intermountain’s general quality-of-care declarations are
emblematic of sales puffery; for that reason, we cannot classify these declarations
as statements of fact, much less literally false ones.
16
a
Intermountain’s general advertising statements fall short of our Lanham Act
standard because they constitute sales puffery and, as such, cannot be deemed
statements of fact, let alone literally false ones.
i
In a well-known Lanham Act case, the Fifth Circuit has helpfully laid the
groundwork for a discussion of puffery:
Essential to any claim under section 43(a) of the Lanham Act is
a determination of whether the challenged statement is one of
fact—actionable under section 43(a)—or one of general
opinion—not actionable under section 43(a). Bald assertions of
superiority or general statements of opinion cannot form the basis
of Lanham Act liability.
Pizza Hut, Inc. v. Papa John’s Int’l, Inc., 227 F.3d 489, 495–96 (5th Cir. 2000).
“Puffery” is a term of art “used to characterize those vague generalities that
no reasonable person would rely on as assertions of particular facts.” Alpine
Bank v. Hubbell, 555 F.3d 1097, 1106 (10th Cir. 2009); see Puffing, Black’s Law
Dictionary (10th ed. 2014) (noting that the term, or its alternative “puffery,”
means “[t]he expression of an exaggerated opinion—as opposed to a factual
misrepresentation—with the intent to sell a good or service” and stating that such
statements “remain[ ] in the realm of opinion or belief” (second emphasis added)
(quoting Rollin M. Perkins & Ronald N. Boyce, Criminal Law 369 (3d ed.
1982))).
17
As the Third Circuit has explained (in a Lanham Act lawsuit), a statement
of puffery “is considered to be offered and understood as an expression of the
seller’s opinion only, which is to be discounted as such by the buyer.” Castrol
Inc. v. Pennzoil Co., 987 F.2d 939, 945 (3d Cir. 1993) (quoting W. Page Keeton
et al., Prosser and Keeton on the Law of Torts § 109, at 756–57 (5th ed. 1984)).
The hallmarks of puffery are “broad, vague, and commendatory language,” id., as
well as “[s]ubjective claims . . . which cannot be proven either true or false,”
Time Warner Cable, Inc. v. DIRECTV, Inc., 497 F.3d 144, 159 (2d Cir. 2007)
(alteration in original) (quoting Lipton v. Nature Co., 71 F.3d 464, 474 (2d Cir.
1995)).
We recognize that the Tenth Circuit has not yet defined the precise
contours of puffery in a false-advertising Lanham Act case. However, our
caselaw involving puffery in other causes of action makes clear to us that
Intermountain’s general advertising claims of best practices and high-quality
customer service fit the bill (i.e., constitute puffery). See, e.g., MHC Mut.
Conversion Fund, L.P. v. Sandler O’Neill & Partners, L.P., 761 F.3d 1109, 1114
(10th Cir. 2014) (accepting securities treatise’s statement that puffing is not
actionable as an “untrue statement of a material fact” under 15 U.S.C. § 77k); In
re Level 3 Commc’ns, Inc. Sec. Litig., 667 F.3d 1331, 1340 (10th Cir. 2012)
(classifying as puffery “vague (if not meaningless) management-speak,” including
the defendant’s statement that it was “focused on insuring . . . the excellent
18
reputation that [it] ha[d] earned over the years for customer service,” and noting
that “broad claims . . . regarding . . . the customer experience overall are likewise
non-actionable” under 15 U.S.C. § 78j(b) (quoting the record)); Grossman v.
Novell, Inc., 120 F.3d 1112, 1121–22 (10th Cir. 1997) (holding that a company’s
general claims that it offered “a compelling set of opportunities” and had
“experienced substantial success” were “soft, puffing statements, incapable of
objective verification” for purposes of 15 U.S.C. § 78j(b)). In other words, our
caselaw counsels in favor of blessing the district court’s conclusion that
Intermountain’s general statements at issue here equate to puffery—which makes
them legally non-objectionable. See 1A Louis Altman & Malla Pollack,
Callmann on Unfair Competition, Trademarks and Monopolies § 5:26, at 5-155
(4th ed. 2007) (“The law of unfair competition does not forbid [sales] puffing.”).
Our decision in Alpine Bank helpfully reinforces the conclusion that
Intermountain’s general advertising declarations constitute puffery. In Alpine
Bank, the cause of action was negligent misrepresentation under Colorado law.
Succeeding on that claim would have required the plaintiffs to establish, inter
alia, justifiable reliance on false business information supplied by their bank, the
defendant. See Campbell v. Summit Plaza Assocs., 192 P.3d 465, 477 (Colo. App.
2008) (“To prevail on a claim for negligent misrepresentation . . . , [the plaintiff]
was required to prove that . . . [the defendant] supplied false information in a
business transaction[] . . . .”). We rejected the plaintiffs’ argument that the bank
19
had furnished actionable false information through the following advertising
slogan: “[Y]ou’re about to buy a new home, or build one. You concentrate on
your dream. We’ll take care of everything else.” Alpine Bank, 555 F.3d at 1106.
Critically, we reasoned that “this slogan cannot trigger liability because it
amounts to mere puffery.” Id.
Analyzing the Alpine Bank plaintiffs’ claims within the construct of
puffery, we intimated that the concept of sales puffery “has not changed that
much in the last century.” Id. We alluded to the importance of context in
determining whether a transactional representation constitutes puffery:
What is said to a particular person may take on meaning that
would not be present if made to a large group. Thus, mass
advertising expressed in vague terms . . . is not relied on by
rational adults. For example, the slogan “You’re in good hands
with Allstate” was held to be puffery . . . . One reason such
statements are not to be relied on is that they could not possibly
mean everything that might be implied.
Id. at 1107 (emphasis added) (citation omitted). Then, placing the bank’s
averments in proper context, we found it patent that a prospective homeowner
seeking a loan from his bank would not reasonably expect the bank to shepherd
him through the entire process of “build[ing] the home, choos[ing] a site,
select[ing] the builder, [and] supervis[ing] construction.” Id. We thus held that
“[a] reasonable person desiring [a defendant] to perform in a particular way would
need a more specific assurance” than a simple claim of superior quality, such as
the one presented in the bank’s advertising materials. Id. (emphasis added).
20
We discern no cogent reason to disregard these broadly applicable lessons
from Alpine Bank in the context of this case—i.e., a false-advertising Lanham Act
claim against a defendant hospital network. Healthcare is fraught with
unpredictability, and a healthcare-delivery system hardly strikes us as the species
of business from which a particular objectively-superior result (e.g., with respect
to certain stroke and TIA treatments) could reasonably be expected by a consumer
without at least some modicum of specificity being provided by the business in its
representations (or, as Alpine Bank put it, in its “assurance”). Accordingly,
though Alpine Bank did not resolve a Lanham Act claim, we consider its guidance
in reaching our conclusion that Intermountain, through its general marketing
declarations, did not “ma[k]e material false or misleading representations of
fact . . . that [we]re . . . likely to cause confusion or mistake as to . . . the
characteristics of the goods or services.” Cottrell, 191 F.3d at 1252 (citations
omitted).
In any event, even without the benefit of Alpine Bank, we would conclude
that advertising declarations about “best medical practices, exceeding the standard
of care, delivering the best possible care and . . . delivering high quality care in
all services,” Aplt. Opening Br. at 31 (footnotes omitted)—all of which speak
generically to the caliber of the Intermountain brand—are classic puffery. Our
sibling circuits have regularly reached similar conclusions when reviewing such
statements—that is, they have concluded that analogous statements are incapable
21
of objective verification and constitute puffery. 4 The Fifth Circuit’s reasoning in
4
We have discovered several persuasive decisions from our sister
circuits in our study of puffery. Concluding, as we do, that Intermountain’s
general advertising statements (concerning best practices and brand quality)
amount to puffery places us in accord with these courts. See, e.g., Am. Italian
Pasta Co. v. New World Pasta Co., 371 F.3d 387, 391 (8th Cir. 2004)
(“‘America’s Favorite Pasta’ is not a specific, measurable claim and cannot be
reasonably interpreted as an objective fact. . . . ‘Well liked’ and ‘admired’ do not
convey a quantifiable threshold in sheer number, percentage, or place in a
series.”); Corley v. Rosewood Care Ctr., Inc., 388 F.3d 990, 1008 (7th Cir. 2004)
(“The phrase ‘high quality’ is highly subjective. . . . it comes under the category
of sales puffery . . . .” (citation omitted)); Pizza Hut, 227 F.3d at 498 (“[I]t
appears indisputable that Papa John’s assertion ‘Better Pizza.’ is non-actionable
puffery.”); Mead Johnson & Co. v. Abbott Labs., 209 F.3d 1032, 1034 (7th Cir.
2000) (per curiam) (opining that a reasonable consumer would not interpret the
phrase “1st Choice of Doctors” as a “claim [that] either was false or implied a
falsehood”); In re The Bos. Beer Co. Ltd. P’ship, 198 F.3d 1370, 1373–74 (Fed.
Cir. 1999) (agreeing that “‘The Best Beer in America’ is a generally laudatory
phrase” that is “nothing more than a claim of superiority,” and equating such
“[s]elf-laudatory” statements to “puffing”); San Leandro Emergency Med. Grp.
Profit Sharing Plan v. Philip Morris Cos., 75 F.3d 801, 811 (2d Cir. 1996)
(viewing statements of optimism about earnings such as “should deliver income
growth consistent with its historically superior performance” as mere “puffery”
because they “lack the sort of definitive positive projections that might require
later correction” (quoting In re Time Warner Inc. Sec. Litig., 9 F.3d 259, 267 (2d
Cir. 1993))); Cook, Perkiss & Liehe, Inc. v. N. Cal. Collection Serv. Inc., 911
F.2d 242, 246 (9th Cir. 1990) (per curiam) (“[A]ny implication that can be drawn
from [the defendant’s] advertisement regarding [its] lower costs and superiority
over [competitors] constitutes puffery and is not actionable as false advertising
under Section 43(a) of the Lanham Act.”); U.S. Healthcare, Inc. v. Blue Cross of
Greater Phila., 898 F.2d 914, 926 (3d Cir. 1990) (characterizing advertisements
with the slogan “Better than HMO. So good, it’s Blue Cross and Blue Shield.” as
“the most innocuous kind of ‘puffing,’ common to advertising and presenting no
danger of misleading the consuming public,” and “[c]onsequently, . . . find[ing]
that no cause of action lies”); cf. Pennzoil Co., 987 F.2d at 946 (“Pennzoil’s claim
of engine protection . . . . is both specific and measurable by comparative
research. In fact, Pennzoil seeks to substantiate its claims of superiority by
reference to testing. This . . . defeats Pennzoil’s assertion that its claims
constitute only puffery.”).
22
Pizza Hut, 227 F.3d 489, is especially helpful in that regard.
Pizza Hut’s false-advertising Lanham Act dispute centered around the
slogan of Papa John’s Pizza: “Better Ingredients. Better Pizza.” 227 F.3d at 491.
After a jury found that this catchphrase, standing alone, was a false statement of
fact, the district court enjoined its use. But the Fifth Circuit disagreed,
concluding that both sentences in the slogan fit the definition of puffery by
“epitomiz[ing] the exaggerated advertising, blustering, and boasting by a
manufacturer upon which no consumer would reasonably rely.” Id. at 498. The
court expressly referenced leading unfair-competition and tort-law treatises,
noting that these well-regarded authorities had defined puffery in the foregoing
manner and had persuaded the court that Papa John’s vague slogan “c[ould] be
understood as nothing more than a mere expression of opinion.” Id. at 497. More
specifically, the court reasoned, an adjective like “better” could not be factual in
nature because it was “unquantifiable” and thus, “without further description,
[wa]s wholly a matter of individual taste or preference not subject to scientific
quantification. . . . [and consequently] not actionable under the Lanham Act.” Id.
at 499 (citation omitted).
Drawing guidance from the Fifth Circuit’s decision in Pizza Hut, we
consider Intermountain’s general declarations concerning best practices and high-
23
quality care to be merely sales puffery that cannot form the basis of a Lanham Act
claim. 5
5
Indeed, we have serious doubts about whether Intermountain’s
general declarations of this sort (e.g., promoting its adherence to “best medical
practices”) could be shown to be factually false in this specific context. Neither
the plain terms of these declarations nor the necessary implications from the
terms evince a specific nexus to Intermountain’s stroke and TIA services.
Plaintiffs have pleaded no facts to the contrary; instead, they have relied on
conclusory averments, and that is not enough. See, e.g., Aplt. App. at 271
(“While its institutional ad campaign is focused on the Intermountain Healthcare
brand and not on specific services or offerings, such as post-stroke or TIA care[]
. . . . consumers will take Intermountain Healthcare’s broad message and apply it
to specific products and services Intermountain Healthcare offers . . . .”
(emphasis added)). Therefore, even if Intermountain has violated some
particularized medical standard of care associated with stroke and TIA treatment,
as Plaintiffs allege, that would not necessarily mean that its general
representations of quality of care are factually false. See, e.g., Euro-Pro
Operating LLC v. TTI Floor Care N. Am., No. 12-10568-DJC, 2012 WL 2865793,
at *15 (D. Mass. July 11, 2012) (noting that the challenged advertisement “does
not explicitly state that it is being conducted pursuant to any specific industry
standard . . . , so the [product] demonstration’s alleged violation of industry
standards does not by itself provide the basis for a literal falsity claim”). In other
words, the ostensible existence of violations of stroke and TIA standards of care
would not necessarily indicate that, in the aggregate, Intermountain’s healthcare
services are beneath “best medical practices.” Furthermore, even assuming
arguendo that such general quality-of-care claims implicate standards of care akin
to those in the medical-malpractice arena (as Plaintiffs suggest), the
determination of what those standards are and whether they have been violated
would typically rest on expert-opinion testimony. See, e.g., Jensen v. IHC
Hosps., Inc., 82 P.3d 1076, 1096 (Utah 2003) (“Unless ‘the propriety of the
treatment received is within the common knowledge and experience of the
layman,’ the plaintiff is required to prove the standard of care through an expert
witness who is qualified to testify about the standard.” (quoting Jennings v.
Stoker, 652 P.2d 912, 914 (Utah 1982))); see also Nixdorf v. Hicken, 612 P.2d
348, 351–52 (Utah 1980) (noting that plaintiffs “must establish both the standard
of care required of the defendant . . . in the community and the defendant’s failure
to employ that standard,” and that “[i]n the majority of medical malpractice cases
the plaintiff must introduce expert testimony to establish th[e] standard of care”).
(continued...)
24
ii
Generously construing Plaintiffs’ contrary arguments, we reject them:
First, in attacking the district court’s puffery determination, Plaintiffs
repeatedly refer to puffery as “a defense.” Aplt. Opening Br. at 31. They appear
to contend that it is an affirmative defense that must be shouldered by
Intermountain and, therefore, has no bearing on the question of whether Plaintiffs
have pleaded a plausible Lanham Act claim (that is, successfully averred
sufficient facts to legally support such a claim). Plaintiffs are wrong. We are
aware of no legal authority that validates this proposition, and Plaintiffs offer
none. To be sure, in this connection, they do cite Pizza Hut; however, there is
nothing in that case that even remotely validates their characterization of puffery
as an affirmative defense. Indeed, the Fifth Circuit made clear in Pizza Hut that
the concept of puffery pertains to whether the statements that plaintiffs identify
are actually actionable. See Pizza Hut, 227 F.3d at 496 (“One form of
non-actionable statements of general opinion under section 43(a) of the Lanham
Act has been referred to as ‘puffery.’”). Accordingly, we reject Plaintiffs’
characterization of puffery as a defense.
Second, we cannot accept Plaintiffs’ contention that the statements
concerning best practices and high-quality care are not puffery because they are
5
(...continued)
In other words, such determinations would ultimately be based on opinions, not
facts—which are the essential ingredient of any Lanham Act claim.
25
not “forward-looking.” Aplt. Opening Br. at 61. In this regard, Plaintiffs are
seemingly relying on our Grossman decision. See 120 F.3d at 1119. However,
such reliance is misguided. In Grossman, a securities-fraud case, the statements
alleged to be “false and misleading” concerned the defendant’s potential market-
share gain, “compelling” opportunities, “smooth[ ]” mergers, and “accelerating”
product development. Id. at 1116–17. We disposed of the plaintiff’s claims not
only by agreeing with the district court that most of the challenged
representations were “[v]ague, optimistic statements [that] [we]re not actionable
because reasonable investors do not rely on them in making investment
decisions,” but also by affirming, on the alternative ground, that several
statements “were properly dismissed . . . because [the plaintiff] ha[d] not made
sufficient allegations that many of the statements were actually false.” Id. at
1119. In the context of this analysis, we observed that “[s]tatements classified as
‘corporate optimism’ or ‘mere puffing’ are typically forward-looking statements.”
Id. (emphasis added). But that stray excerpt from Grossman can only be rightly
understood when read in the context of the sentence containing it.
Specifically, that sentence reads: “Statements classified as ‘corporate
optimism’ or ‘mere puffing’ are typically forward-looking statements, or are
generalized statements of optimism that are not capable of objective verification.”
Id. (emphasis added). That Grossman “employs disjunctive terminology,” Ellis v.
J.R.’s Country Stores, Inc., 779 F.3d 1184, 1204 (10th Cir. 2015), is significant.
26
We certainly did not hold in Grossman, as Plaintiffs appear to suggest, that only
“forward-looking” statements can be puffery. To the contrary, we immediately
indicated that “vague statements of corporate optimism” also qualify, and we
referenced numerous cases wherein hopeful language—some remarkably similar
to the marketing statements identified in this lawsuit—was deemed to be puffery.
See Grossman, 120 F.3d at 1119–20 (collecting cases). For this reason, we are
satisfied that Grossman’s “forward-looking” language does not control whether a
statement may be properly considered puffery. Grossman does not alter our view
that Intermountain’s general claims regarding brand quality are classic puffery.
And, third, we reject Plaintiffs’ suggestion that the Supreme Court’s
holding in Lexmark somehow changed the legal framework that the district court
should have applied. Plaintiffs urge, somewhat enigmatically, that:
[i]ncluding a requirement for a plaintiff to establish that a
literally false advertisement is “likely to cause confusion or
mistake” was rejected in [Lexmark]. . . . If the “likely to cause
confusion or mistake” phrase is not found in Section 43(a)(1)(B)
of the Lanham Act, and is not an element of a false advertising
claim, for the purposes of a puffery defense, what a reasonable
consumer would believe is irrelevant.
Aplt. Opening Br. at 30–31.
We deem this undeveloped argument unpersuasive. The central issue in
Lexmark was standing vel non to assert a Lanham Act claim, not whether the
proposed claim, if entertained at all, should be rebuffed as sales puffery. See
Lexmark, 134 S. Ct. at 1385 (“We granted certiorari to decide ‘the appropriate
27
analytical framework for determining a party’s standing to maintain an action for
false advertising under the Lanham Act.’” (quoting Pet. for Cert.)). That is,
Lexmark did not endeavor to craft a rule concerning puffery. Rather, its
holding—“that a plaintiff suing under § 1125(a) ordinarily must show economic
or reputational injury flowing directly from the deception wrought by the
defendant’s advertising[, which] occurs when deception of consumers causes
them to withhold trade from the plaintiff,” id. at 1391—squarely implicates
whether “the plaintiff is [even] entitled to an opportunity to prove” the Lanham
Act claim in the first instance, id. at 1391 n.6. Lexmark’s obvious focus on the
threshold issue of standing, a matter that “must be addressed before proceeding to
the merits,” Carolina Cas. Ins. Co. v. Pinnacol Assurance, 425 F.3d 921, 926
(10th Cir. 2005), belies Plaintiffs’ insistence that Lexmark supports their merits-
based arguments. We consider Lexmark completely inapposite to the question of
whether Intermountain’s general advertising statements can be considered
puffery.
In sum, we agree with the district court’s ruling insofar as the court deemed
Intermountain’s general advertising declarations puffing statements that cannot
give rise to a Lanham Act false-advertising claim.
2
Turning to the three sets of specific averments Plaintiffs challenge, we
likewise conclude that they do not rise to the level of actionable Lanham Act
28
conduct. We conclude that each of the three sets of particularized statements fails
to state a Lanham Act false-advertising claim and that they indisputably founder
on the first element of such a claim because they are true and not misleading.
Stated otherwise, we hold that the statements discussed below are not “false or
misleading” within the meaning of the statute. 15 U.S.C. § 1125(a)(1).
a
First, Plaintiffs assert that Intermountain inappropriately and misleadingly
communicates on its website, and in its Annual Stroke Report, that it employs
more physicians for stroke and TIA care than it actually does. They claim that
these materials contain at least two varieties of actionable Lanham Act
representations: (1) misleading suggestions that Intermountain’s heart and
vascular surgeons specialize in stroke and TIA care, and (2) misleading
suggestions that neurologists at Intermountain’s Outpatient Neuroscience Clinic
are stroke and TIA “subspecialists.” Plaintiffs contend that the website and
Annual Stroke Report deceive consumers about Intermountain’s capacity to
provide care when Intermountain purportedly “does not have the physicians
needed to provide timely treatment for approximately 800 to 900 stroke patients
per year.” Aplt. Opening Br. at 22. We disagree: because these statements are
true and not misleading, as a matter of law, we cannot accept them as the
predicate for a Lanham Act claim.
29
According to Plaintiffs, Intermountain’s listing of stroke on its website
“under ‘Heart and Vascular Services.’ . . . is apt to confuse stroke and TIA
patients into believing that cardiologists and other heart specialists specialize in
the treatment of stroke and TIA, which is not accurate.” Id. at 18–19. Plaintiffs
similarly aver that “the ‘Find a Doctor’ link from the [Intermountain] website
. . . lists heart and vascular surgeons . . . as stroke treatment providers,” which “is
calculated to mislead or confuse [Intermountain] stroke and TIA patients into
believing that a wide range of physicians are available to treat them for stroke and
TIA.” Id. at 19–20. Both contentions lack merit.
Having explored Intermountain’s website via the parties’ record
submissions, we strongly doubt that reasonable healthcare consumers would be
deceived in the manner described by Plaintiffs. Plaintiffs’ own evidence supports
our conclusion that any association of stroke and TIA with “heart and vascular”
services is proper. See, e.g., Aplt. App. at 318–19 (medical study discussing
stroke and TIA in the context of various cardiovascular indications). It is
apparent to us that Intermountain’s choice to list stroke under “Heart and
Vascular Services” stems from truth, rather than falsity. Because it is true and
correct to characterize stroke as a cerebrovascular or cardiovascular disorder, it
follows that stroke patients could not have been misled by a suggestion that a
vascular physician might be of assistance.
30
It likewise strikes us as obvious that Intermountain’s website’s “Find a
Doctor” tool contains no misleading information. At all times relevant to this
lawsuit, clicking on the “Find a Doctor” link, which was accessible from
Intermountain’s “Heart and Vascular Services” webpage, would produce a list of
physicians. See id. at 394. Selecting any physician-specific link would bring up
information regarding that physician’s educational background, certifications, and
clinical interests. After perusing the list of physicians presented, we are not
persuaded that it contains any untrue statements when judged in the context of
Plaintiffs’ Lanham Act claim. Notably, none of the “primary specialty” notations
explicitly include a particular physician’s claim of expertise in stroke and TIA
treatment. Therefore, the most that can be said of these online representations is
that they indicate that certain physicians possess the core competencies to treat
cerebrovascular diseases. And that appears to be true.
Importantly, at no point during these proceedings have Plaintiffs explained
how consumers might infer that the physicians identified by Intermountain were
in fact “specialists . . . in the treatment of stroke and TIA.” Aplt. Opening Br. at
19. Perhaps Plaintiffs wish that Intermountain had included some sort of
disclaimer—such as “Dr. X is not a stroke specialist”—but they have never
argued or briefed such a proposition. We suspect that this is so because the
sparse extant caselaw would not support it. Cf., e.g., Alfred Dunhill Ltd. v.
Interstate Cigar Co., 499 F.2d 232, 235, 238 (2d Cir. 1974) (rejecting attempt to
31
shoehorn a Lanham Act claim from allegations of selling tobacco “without taking
effective steps to warn their customers that the tobacco had been subjected to
possible water damage”); Wellnx Life Scis. Inc. v. Iovate Health Scis. Research
Inc., 516 F. Supp. 2d 270, 286 (S.D.N.Y. 2007) (noting the unavailability of a
viable action under § 43(a) of the Lanham Act for not disclosing facts).
In addition, Plaintiffs direct our attention to Intermountain’s Annual Stroke
Report, which states in relevant part: “The Stroke Program also offers resources
for patients with ongoing medical needs after hospitalization. The Outpatient
Neuroscience Clinic[] . . . is home to subspecialists including epileptologists,
general neurologists, physical medicine and rehabilitation physicians, and
neuropsychologists.” Id. at 349 (Annual Stroke Report, dated 2011). Plaintiffs
seemingly take issue with Intermountain’s description of staff neurologists as
“subspecialists,” despite the fact that those physicians held themselves out as
focusing on specified brain disorders. Without more explication from Plaintiffs,
we cannot seriously entertain this argument. In our view, no misleading message
can be gleaned from these statements. A straightforward interpretation of the
foregoing Annual Stroke Report passage is that Intermountain employs staff
physicians whose own subspecialties may be of particular benefit to patients
assessing “ongoing medical needs” after a stroke. Id. That language is certainly
not an explicit or implicit representation that Intermountain’s Outpatient
Neuroscience Clinic is a “resource[ ],” id., solely pertaining to stroke and TIA.
32
At bottom, all of the challenged statements regarding Intermountain’s cadre
of physicians contain true information that is not misleading. For that reason, the
specific statements are not actionable for purposes of a Lanham Act claim.
b
Plaintiffs also insist that Intermountain falsely claims in its Ethics Code to
“carefully review financial relationships with physicians and other Health Care
Practitioners for compliance with the anti-kickback and Stark laws.” Aplt. App.
at 888. In this regard, Plaintiffs note that Intermountain reached a settlement with
regulators regarding certain of its compensation arrangements that appeared to
contravene the federal healthcare-fraud statutes. However, we echo the district
court’s view that “the [Ethics Code] claims are true and not misleading.” Id. at
23.
From our perspective, Intermountain’s announcement of its intent to behave
ethically falls entirely outside the purview of a Lanham Act false-advertising
claim. A district court opinion from within our circuit offers convincing reasons
to support this conclusion:
Plaintiff’s Consolidated Complaint alleges that the Board’s
announcement of its adoption of a code of ethics in its third
quarter 2004 Form 10-Q was false and misleading, because the
Company failed to reveal ongoing significant breaches of the
Code by [specified individuals]. . . . [T]he Code of Ethics
essentially reaffirms state law fiduciary duties of the Company’s
officers[] . . . .
33
A company’s essentially mandatory adoption of a code of ethics
simply does not imply that all of its directors and officers are
following that code of ethics. . . . Further, a code of ethics is
inherently aspirational; it simply cannot be that every time a
violation of that code occurs, a company is liable under federal
law for having chosen to adopt the code at all, particularly when
the adoption of such a code is effectively mandatory.
Andropolis v. Red Robin Gourmet Burgers, Inc., 505 F. Supp. 2d 662, 685–86 (D.
Colo. 2007) (emphases added) (citations omitted).
Most relevant here, the notion that Intermountain’s Ethics Code is
“inherently aspirational,” id. at 686, finds support in the record. The Ethics Code
begins with a statement of purpose that sets behavioral expectations for
Intermountain employees. See Aplt. App. at 409 (stating that
“employees[] . . . must accept personal responsibility to act with the utmost
integrity” and that “[c]opies of Intermountain’s Code of Ethics are provided to
ensure that we all clearly understand our responsibilities”). It contemplates
“consequences of misconduct” as well. Id. By doing so, the Ethics Code (at least
tacitly) acknowledges that Intermountain’s standards are sometimes violated; such
violations trigger corrective action. This is precisely what happened when
Intermountain became aware of and responded to compensation arrangements that
appeared to contravene the federal healthcare-fraud statutes, entering into a
settlement agreement with federal regulators. See id. at 438–48 (Settlement
Agreement, dated Mar. 28, 2013) (representing Intermountain’s disclosure to the
Department of Health and Human Services that it submitted claims for payment
34
“that may have been unlawful” and its agreement to repay the United States over
$25 million). Indeed, the very existence of the resulting settlement agreement
evinces the truthful spirit underlying Intermountain’s Ethics Code. Cf. id. at 410
(“[W]e report observed and suspected violations of laws or policies[] . . . .”).
Quite simply, we consider nothing false or misleading about
Intermountain’s Ethics Code in the context of the false-advertising section of the
Lanham Act. Aspirational statements announcing Intermountain’s intent to
comply with the federal healthcare-fraud statutes—laws which are not otherwise
at play in this appeal—do not implicate whether Intermountain has
“misrepresent[ed] the nature, characteristics, qualities, or geographic origin of
[its] . . . services.” 15 U.S.C. § 1125(a)(1)(B). Rather, these Ethics Code
representations explain Intermountain’s professed general strategy for conducting
ethical business and its intent to be forthcoming about any missteps along the
way. They are hence inapposite to the question of whether Plaintiffs have
pleaded “that [Intermountain] made material false or misleading representations
of fact in connection with the commercial advertising or promotion of [stroke and
TIA care] . . . [that] injure[d] the plaintiff[s].” Sally Beauty Co., 304 F.3d at 980
(emphasis added). Consequently, the statements in Intermountain’s Ethics Code
were properly deemed insufficient to support a Lanham Act claim.
35
c
The last challenged set of specific advertising averments stems from
Intermountain’s Stroke Pamphlet. The target audience for this thirty-six-page
document includes stroke and TIA patients who have been admitted to an
Intermountain facility, as well as their family members and friends. See Aplt.
App. at 357 (Stroke Pamphlet, filed Oct. 7, 2013) (“After a stroke, you and your
loved ones may feel uncertain . . . . This booklet can help.”). It contains
background material on strokes and TIAs, a “Stroke Recovery Checklist,” an
index of stroke resources, and other general information concerning “[a]ftercare.”
Id. (emphasis omitted).
According to Plaintiffs, page ten of the Stroke Pamphlet—an “Aftercare”
chart—contains the legally actionable language for their Lanham Act claim. That
page indicates that “an appointment with” a patient’s primary care provider “is
usually recommended 1 to 7 days after [leaving] to go home” and, similarly, that
visiting a neurologist “is usually recommended” “4 to 6 weeks after [leaving] to
go home.” Id. at 364 (capitalization altered) (emphases added). Plaintiffs insist
that these statements constitute false advertising because “[e]ven if these
guidelines apply[,] . . . . a TIA patient who reads this pamphlet is likely to be
under the mistaken impression that he or she can safely wait 4 to 6 weeks before
following up with a neurologist.” Aplt. Opening Br. at 17. Once again, we
disagree.
36
From our perspective, the “Aftercare” chart in the Stroke Pamphlet cannot
be legally actionable under the Lanham Act for one simple, yet crucial, reason: it
nowhere purports to stake a position on “the nature, characteristics, [or]
qualities[] . . . of [Intermountain’s] . . . services.” 15 U.S.C. § 1125(a)(1)(B). No
references to Intermountain appear on that page of the document. In fact, having
reviewed the entire Stroke Pamphlet, we note that Intermountain names itself only
on the title page, in one very small “Call 911!” icon, and at the end, as one of
“many organizations that support people who’ve had a stroke.” Aplt. App. at
355, 379, 389 (emphasis added). In other words, we are not persuaded that this
document stands as an obvious endorsement of Intermountain’s services.
Moreover, we would be hard-pressed to determine that this particular
“Aftercare” chart upon which Plaintiffs focus could mislead anyone about the
scope of Intermountain’s services. Indeed, we conclude that it could not mislead
a reasonable consumer about Intermountain’s overarching medical services or its
more specific stroke and TIA services (i.e., the subset of services germane to
these proceedings). It seems most accurate to characterize this portion of the
Stroke Pamphlet as a rudimentary worksheet suggesting how patients might
approach post-stroke or post-TIA life; that is far too vague to support a Lanham
Act claim. In any event, assuming that the average reader of the Stroke Pamphlet
has reached the chart on page 10, it stands to reason that she has also read the
disclaimer on page 3 stating that “this booklet doesn’t replace the specific
37
instructions you will receive from your healthcare providers,” which need not be
Intermountain providers. Id. at 357 (emphasis added).
In sum, we conclude that the statements identified in the Stroke Pamphlet
cannot form the basis of a cognizable Lanham Act claim because they are not
misleading. Most importantly, for purposes of a Lanham Act claim, we discern
no expression in the Stroke Pamphlet’s statements related to the nature,
characteristics, or qualities of Intermountain’s healthcare services, and we
therefore see nothing misleading about those statements. Thus, we consider the
district court’s rejection of this aspect of Plaintiffs’ claim unassailable.
Accordingly, we uphold the district court’s rulings wherein the court
concluded that none of the “specific” advertising statements could serve as the
predicate for a Lanham Act false-advertising claim.
3
Because we have explicated in detail why the district court properly
dismissed Plaintiffs’ Lanham Act claim for insufficient averments concerning the
first element of such a claim, we need not (and thus do not) opine upon whether
Plaintiffs sufficiently alleged a legally actionable injury under the statute. We are
content to affirm the district court’s order on the first element, without addressing
any other aspects of the district court’s order.
38
III
We AFFIRM the judgment of the district court.
Entered for the Court
JEROME A. HOLMES
Circuit Judge
39