Jennifer Kerr v. Vatterott Educational Centers, Inc.

MISSOURI COURT OF APPEALS
WESTERN DISTRICT
JENNIFER KERR, )
) WD76903
Respondent, )
v. ) OPINION FILED:
)
VATTEROTT EDUCATIONAL ) August 26, 2014
CENTERS, INC., )
)
Appellant. )
Appeal from the Circuit Court of Jackson County, Missouri
Honorable Jack Richard Grate, Judge
Before Division Three: Gary D. Witt, P.J.,
Joseph M. Ellis, and Thomas H. Newton, JJ.
Vatterott Educational Centers, Inc., doing business as Vatterott College
(Vatterott), appeals the trial court‟s judgment in favor of Ms. Jennifer Kerr. Ms. Kerr
sued Vatterott for damages under the Missouri Merchandise Practices Act (MMPA),
sections 407.010 to 407.130.1 A jury found Vatterott liable to Ms. Kerr for its deceitful
practices in selling a certain educational program offered by its institution. The jury
awarded Ms. Kerr compensatory and punitive damages. On appeal, Vatterott challenges
the denial of its motion for a directed verdict, the submission of a certain damages
instruction, and the amount of the punitive damages award. We affirm and remand.
1
Statutory references are to RSMo 2000 and the Cumulative Supplement 2008, unless otherwise
stated.
Factual and Procedural Background
In late 2008, Ms. Kerr decided to return to school to become a registered nurse. In
2009, a representative at Concorde College spoke to Ms. Kerr, during a campus visit, and
informed her that the institution did not offer a Nursing Program, but offered a Medical
Assistant Program (MA Program). Ms. Kerr felt that the MA Program would not assist
her in pursuing a nursing career, so she left. She then contacted Vatterott to determine
what programs it offered.
In 2009, Vatterott‟s catalog advertised two medical programs: (1) MA Program
and (2) Medical Office Assistant (MOA) Program. The MA Program was described as a
90-week program, during which students received administrative and clinical training;
the MOA Program was described as having a duration of 60 weeks, during which
students learned only “administrative clerical duties.” At the time, the MA Program cost
$33,100, and the MOA Program cost $22,300.
Ms. Leah Lehman, a Vatterott admissions coordinator, met with Ms. Kerr in her
office in March 2009. Ms. Kerr told Ms. Lehman that she wanted to become a registered
nurse and that she was a single mother who needed to work. Ms. Lehman told Ms. Kerr
that Vatterott did not have a nursing program, but had a “condensed” MA Program. Ms.
Lehman told Ms. Kerr that she would get “more [there] faster,” that “everything [she
would] get in medical assisting wa[s] the same as [the classes] in nursing,” and that she
could take the credits with her and “get done faster.” Additionally, Ms. Lehman told Ms.
Kerr that she could earn money working as a medical assistant while pursuing her nursing
2
degree. Ms. Lehman tried to get her to enroll right away, but Ms. Kerr told her that she
would think about it.
Soon after, Ms. Kerr returned to Vatterott and again spoke to Ms. Lehman. Ms.
Kerr enrolled later that day. Ms. Kerr did not receive a catalog that day, but she had seen
one the first day that the MA Program was explained to her. She inquired about the
letters, “MOA,” appearing before the course numbers in the catalog listings under the
MA Program, and Ms. Lehman told her they stood for the “Medical Office Assistant”
Program, which was “one in the same.” Around the same time, Ms. Lehman told Ms.
Kerr that the MA Program was about $21,000; she was also shown a lab fee of $1,200.
Ms. Lehman gave her a tour of the facility, showing Ms. Kerr the classrooms and
the technological lab. She told Ms. Kerr that her hands-on training for the clinical part of
the MA Program would occur in the lab. Ms. Lehman filled out the enrollment contract
for the MOA Program, slid the contract to Ms. Kerr, and told her where to sign it. Ms.
Kerr complied.
Ms. Kerr was then sent to meet with one of Vatterott‟s financial aid advisors, Ms.
Barbara Boone. With Ms. Boone‟s help, Ms. Kerr obtained federal loans and grants to
finance her education. At this time, neither Ms. Lehman nor Ms. Boone told Ms. Kerr
that she would need to pay an additional $10,000 to participate in the clinical portion of
the MA Program. A month later, Ms. Kerr filled out an orientation document and began
the program a few days later.
3
Just before completing the MOA Program,2 Ms. Kerr was told to report to the
financial aid office because she was on a list to proceed to the MA Program. Ms. Kerr,
along with her classmates, was upset because she and they believed that they all had
already enrolled in and paid for the MA Program. Once in the office, Ms. Boone told
Ms. Kerr that her financial aid had covered only the MOA Program and that she needed
to take out an additional loan to pay for the MA Program or “drop.” Ms. Kerr told Ms.
Boone that she would think about it.
Ms. Kerr addressed her concerns with Ms. Stephanie Hankins, the Director of the
Medical Program at the time, about being misled into believing that the clinical portion
was included in the program in which she had already enrolled and financed. Ms.
Hankins told her that none of her classes would transfer into nursing. Afterward, Ms.
Kerr declined to enroll in the MA Program. She finished her last phase of the MOA
Program from home. In 2010, she graduated with a Certificate of Completion rather than
an Associate of Occupational Studies, which she would have received if she had enrolled
in and completed the MA Program. Ms. Kerr was unable to obtain a job in the medical
field with the certificate, nor could she use the credits toward a nursing degree.
In May 2012, Ms. Kerr sued Vatterott for compensatory (actual) and punitive
damages, alleging that Vatterott had “engaged in unlawful merchandising practices in
violation of the [MMPA].” Specifically, Ms. Kerr alleged that Ms. Lehman‟s statements
and conduct toward Ms. Kerr exemplified Vatterott‟s “pattern and practice of using
2
The program was comprised of phases that served as semesters. Each phase would start new
classes. The entire MOA Program consisted of six phases for a total of sixty weeks. The MA
Program consisted of an additional three phases for a total of ninety wee ks.
4
deception, fraud, false pretense, false promise, misrepresentation, and unfair practices in
connection with the sale or advertisement of merchandise.”
At the jury trial, Ms. Kerr testified to the above facts. Ms. Kerr also testified that
she used the technology lab only two or three times during the 60-week period and that
her Vatterott education had zero value. Additionally, former Vatterott graduates testified
to similar experiences with enrollment and later discovering that the MA Program was
separate and required an additional fee. Former Vatterott employees testified that those
admission practices were common and top Vatterott employees were made aware of
them, as early as 2007. Ms. Lehman‟s former supervisor, the Director of Admissions
from 2009 to 2011, testified that Ms. Lehman was terminated due to dishonesty
concerning an application. She further testified that a student could not enroll in the MA
Program without first completing the MOA Program, although it was represented that
way. Ms. Hankins, the former Director of the Medical Program, also testified that
Vatterott merged the MOA Program into the MA Program in 2010. She also testified that
Vatterott‟s advisory board suggested years earlier that the MOA Program be removed.
Ms. Kerr adduced evidence that she owed $27,962.23 in student loans.
Vatterott adduced evidence from employees and former employees in an attempt
to contravene the evidence of unfair practices in admissions. One of Vatterott‟s career
services employees testified that the benefit of the Certificate of Completion to its holder
was that he or she was the more attractive applicant for office positions as compared to an
applicant without one. At both the close of the plaintiff‟s case and at the close of
evidence, Vatterott moved for a directed verdict. The trial court denied both motions.
5
The jury returned a verdict in favor of Ms. Kerr. It awarded her $27,676.96 in
actual damages and $13,000,000 in punitive damages. The trial court entered judgment
to reflect the verdict. Several post-trial motions were filed. As a result, the trial court
amended the judgment to award Ms. Kerr $27,696.96 in actual damages, $2,078,679.80
in punitive damages,3 and $388,059.00 in attorney fees. Vatterott appeals.
Legal Analysis
Vatterott raises four points. In the first and second points, Vatterott argues that the
trial court erred in denying its motion for directed verdict and entering judgment against
it because Ms. Kerr did not have a submissible MMPA case. First, Vatterott asserts that
the MMPA claim was not submissible to the jury because Ms. Kerr did not “purchase her
education primarily for personal, family[,] or household purposes,” as required under
MMPA. Second, Vatterott asserts that there was no submissible MMPA claim of
deception or causation because the contemporaneous documents that Ms. Kerr signed
“fully disclosed the truth.”
In reviewing the denial of a directed verdict motion, we are limited to determine
whether a submissible case was made. Kelly v. State Farm Mut. Auto. Ins. Co., 218
S.W.3d 517, 520 (Mo. App. W.D. 2007). In doing so, we view the evidence and all
reasonable inferences from it in the light most favorable to the plaintiff and disregard all
contrary evidence. Oliver v. Ford Motor Credit Co., LLC, Nos. WD 75585 & WD
75619, 2014 WL 1711490, at *2 (Mo. App. W.D. April 29, 2014). However, our review
3
Statutory cap caused the reduction. See §510.265.1 (“No award of punitive damages against any defendant shall
exceed the greater of (1) Five hundred thousand dollars; or (2) Five times the net amount of the judgment awarded
to the plaintiff against the defendant.” ).
6
becomes de novo when “the denial of a directed verdict is based upon a conclusion of
law.” Id. A submissible case is made if the plaintiff has presented “substantial evidence
for every fact essential to liability.” Kelly, 218 S.W.3d at 520. “[W]e will reverse the
jury‟s verdict for insufficient evidence only where there is a complete absence of
probative fact to support the jury‟s conclusion. Thus, „[a] directed verdict is
inappropriate unless reasonable minds could only find in favor of the defendants.‟”
McGinnis v. Northland Ready Mix, Inc., 344 S.W.3d 804, 809 (Mo. App. W.D. 2011)
(internal quotation marks and citation omitted).
“Civil actions may be brought under the MMPA to recover actual damages by
„[a]ny person who purchases or leases merchandise primarily for personal, family or
household purposes and thereby suffers an ascertainable loss of money or property, real
or personal, as a result of [an unlawful practice].‟” Plubell v. Merck & Co., Inc., 289
S.W.3d 707, 711-12 (Mo. App. W.D. 2009) (quoting § 407.025.1). Thus, to prevail, a
plaintiff must show that she: “(1) [purchas]ed merchandise from defendant; (2) for
personal, family, or household purposes; and (3) suffered an ascertainable loss of money
or property; (4) as a result of an act declared unlawful by section 407.020.”
Chochorowski v. Home Depot U.S.A., Inc., 295 S.W.3d 194, 198 (Mo. App. E.D. 2009).
In the first point, Vatterott claims that Ms. Kerr failed to satisfy the second
element of personal purpose because she testified that her education was “worthless
because it did not advance her career objectives.” Vatterott further claims that because
her testimony “establishes that she purchased her education solely to improve her chances
of obtaining a job in the nursing field, . . . [s]he specifically disclaimed any purpose to
7
advance her own personal knowledge.” Vatterott‟s reasoning is that, if the sole purpose
in purchasing an education was to advance a career, it cannot constitute a purchase for
“primarily personal, family, or household purposes.” Vatterott purports that Ms. Kerr‟s
testimony negates the second element.
Vatterott claims that Ms. Kerr can only have a submissible case if she now argues
that her education had value, a position contrary to her damages theory at trial. Vatterott
further claims that the law precludes her from doing so, and that her testimony that the
education she received had no value would thereby defeat her claim. Vatterott relies on
cases from other jurisdictions to support its proposition that, “[a]s a matter of law, an
education undertaken solely to enhance one‟s career prospects is not „primarily for
personal, family or household purposes.‟” We have read the cases, and we find that they
are distinguishable from the facts of this case.
Vatterott cites to cases in which the courts found that evidence showing a plaintiff
using a purchased tangible item for a business purpose negated the element of personal
use. See, e.g., In re Jenkins, 249 B.R. 532, 536-37 (Bkrtcy. W.D. Mo. 2000) (stating
failure to use the truck after it failed in business showed that it was not purchased for
personal use). In this case, the merchandise at issue—an education—is intangible and
has no objective use. Vatterott also cites to cases in which the courts found against
claims under consumer protection laws similar to the MMPA because the allegations in
the pleadings mainly stated that the plaintiffs intended to use the education to better
themselves by obtaining jobs in their respective fields. See, e.g., MacDonald v. Thomas
M. Cooley Law School, 724 F.3d 654, 661-62 (6th Cir. 2013). Here, a trial was had, at
8
which Ms. Kerr presented evidence besides her failure to secure the promised
employment that her education was worthless. Consequently, Vatterott‟s cited cases are
inapposite.
Ms. Kerr asserts that the contract itself states that the education was purchased for
personal use, so the contract entitles her to sue under the MMPA. She relies on the
Federal Trade Commission (FTC) Consumer Notice mentioned in Paragraph 16 of
Vatterott‟s enrollment contract, which states:
Any holder of this consumer credit contract is subject to all claims and
defenses which the debtor could assert against the seller of goods or
services pursuant hereto or with the proceeds hereof.
She claims that the presence of the language in the contract implies that the education
was purchased for personal use because “consumer,” as defined under 16 C.F.R. §
433.1(b) of the FTC, is “a natural person who seeks or acquires goods or services for
personal, family, or household use.” For additional support, she cites to Maldonado v.
Collectibles International, Inc., which found that vocational training was a consumer
service. 969 F.Supp. 7, 9 (S.D.N.Y. 1997). In so concluding, the Maldonado court
provided that the FTC defines “consumer goods and services” to include “courses of
instruction or training regardless of the purpose for which they are taken.” Id. (quoting
16 C.F.R. § 429.0(b)).
In deciding the matter before us, we are cognizant that “[t]he purpose of [MMPA]
is to preserve fundamental honesty, fair play and right dealings in public transactions.”
Plubell, 289 S.W.3d at 711 (internal quotation marks and citation omitted). We have
found no Missouri cases addressing whether obtaining an education is implicitly for a
9
personal purpose or whether it depends on the stated or demonstrated primary purpose by
the consumer. Nor have we found cases that state the presence of an FTC Consumer
Notice, which is guided by the Truth in Lending Act (TILA), overrides any stated
contrary, primary purpose for the good. Cf. Drew v. Chrysler Credit Corp., 596 F.Supp.
1371, 1374-75 (W.D. Mo. 1984) (performing a purpose analysis in determining whether
an automobile was a consumer good, even though the retail installment contract
contained an FTC Consumer Notice).4
Whether a plaintiff purchased a good for primarily a personal, family, or
household purpose is a question of fact. See Chrysler Fin. Co., L.L.C. v. Flynn, 88
S.W.3d 142, 150 (Mo. App. S.D. 2002) (stating that whether a good is a “consumer
good” under Missouri law is a jury question). Because Ms. Kerr provided other reasons
for purchasing the education, we do not need to decide whether purchased education,
regardless of its intended use, is deemed purchased primarily for a personal purpose
under section 407.025.1.
Ms. Kerr testified that she wanted to become a registered nurse. She claimed that
she purchased the Vatterott education for those credits to apply toward a nursing degree.
In the MacDonald case relied on by Vatterott, the Sixth Circuit distinguished between
obtaining an education to make money and obtaining an education for the sake of
4
The Drew court made a distinction between the phrase, “consumer goods,” as defined in Uniform Commercial
Code, which focuses on buyer‟s intent, and the definition of the phrase under the Federal Trade Commission (Truth
in Lending Act) and section 408.400.1(2) of the Missouri Revised Statutes, which focuses on the good‟s primary
use. Drew v. Chrysler Credit Corp., 596 F.Supp. 1371, 1374-75 (W.D. Mo. 1984).
10
receiving it. 724 F.3d at 661-62.5 It suggested that the latter would be for a personal
purpose. Id. Thus, although Ms. Kerr presented evidence that the Certificate of
Completion lacked value because she could not obtain a job; other evidence suggested
that the education was valueless because it did not count toward her nursing degree. As
the trial court found, “the jury could have reasonably inferred from the evidence that the
purpose for the purchase was primarily for personal use.” Vatterott‟s first point is denied.
In the second point, Vatterott argues that Ms. Kerr failed to satisfy MMPA‟s
causation element because she cannot show deception or a causal connection when the
evidence shows that she signed or initialed contemporaneous written documents
disclosing the truth. Specifically, Vatterott argues that these documents negate the
deception or a causal connection element because each reflects that Ms. Kerr enrolled in
the MOA Program, which is different from Ms. Lehman‟s alleged oral representations to
Ms. Kerr that she was enrolling in the MA Program.
Vatterott acknowledges that under the standard of review, we must disregard
evidence contrary to the jury verdict such as these written documents. However,
Vatterott claims that we are “not free to disregard unambiguous contemporary documents
that are plainly inconsistent with the plaintiff‟s theory of the case.” In so arguing,
Vatterott cites Kelly for support. In Kelly, a jury found in favor of the plaintiffs against
the defendant for wrongful termination of an agency agreement. We found that the
agreement was not ambiguous and plainly allowed for either party to terminate the
5
See Sibeto v. Capella University, which disagrees with this reasoning. 2014 WL 3547344, at *1 (W.D. Pa. July
17, 2014).
11
agreement at will or without cause. S.W.3d at 522. We thus concluded that the
defendant did not breach the agreement and that the trial court should have granted the
motion for JNOV on the breach of contract claim. Id. at 523-24.
In MMPA cases, “[t]he rule that all prior and contemporaneous oral agreements
and representations are merged in the written contract entered into by the parties does not
apply.” Riley v. Lucas Lofts Investors, LLC, 412 S.W.3d 285, 292-93 (Mo. App. E.D.
2013). “[T]he [MMPA] prohibits the use of any misrepresentation or deception in
connection with the sale. If such misrepresentations or deceptions are made, the statute
has been violated whether or not the final sales papers contain no misrepresentation or
even correct the prior misrepresentation. State ex rel. Webster v. Areaco Inv. Co., 756
S.W.2d 633, 636 (Mo. App. E.D. 1988). The trial court did not err in disregarding the
written documents when it denied Vatterott‟s motion for JNOV.
Vatterott claims that the Missouri Supreme Court applied the rule that “the written
instrument trumps the oral misrepresentations” in the MMPA case, Chochorowski v.
Home Depot U.S.A. (Chochorowski II), 404 S.W.3d 220 (Mo. banc 2013). We disagree.
In Chochorowski II, the alleged MMPA violation was that the defendant had
engaged in the specific unfair practice of including a negative option plan, as listed in the
corresponding Missouri regulations. Id. at 226. Oral misrepresentations were not
involved in that claim, only whether the contract charged for merchandise that the
plaintiff had not ordered or solicited. Id. Looking to the written contract to determine the
parties‟ intent as to the damage waiver provision, the supreme court determined that the
plain language in the contract required the plaintiff to affirmatively accept the damage
12
waiver. Id. at 227. It further determined that the plaintiff had done so by initialing the
box according to the directions therein and signing the contract. Id. at 228. It concluded
that the practice was fair under “the basic tenets of contract law” that “[a] signer‟s failure
to read or understand a contract is not, without fraud or the signer‟s lack of capacity to
contract, a defense to the contract.” Id. It further found that the application of the rule in
that case did not conflict with legislative intent behind the MMPA. Id. As it stands, the
merger rule is still inapplicable in MMPA cases.
Here, there were oral misrepresentations in connection with the sale of the
merchandise. Substantial evidence showed that Ms. Lehman told Ms. Kerr that she was
enrolling in the MA Program, but the truth was that the MA Program was only available
to those who had successfully completed the MOA Program. Yet, Ms. Lehman told her
the two programs were one in the same. Ms. Lehman did not mention the additional
$10,000 fee for the clinical portion. Thus, the fact that the documents signed and
initialed by Ms. Kerr revealed that Ms. Kerr actually signed and paid for the MOA
Program is of no consequence. Vatterott‟s second point is denied.
In the third point, Vatterott argues that the trial court erred in giving the MAI 4.01,
general damages instruction, as opposed to the MAI 4.03, benefit-of-the-bargain
instruction, as is required for MMPA cases. Vatterott claims that, if Ms. Kerr had a
submissible MMPA case under the claim that she purchased her education for personal,
family, or household purposes, “her testimony proves that the education had some value
and her recessionary damage theory is wrong.” Vatterott thus requests a new trial to
13
decide the damages and liability determination, as they are “closely intertwined as to
make it unfair to limit a new trial to the issue of damages.”
Instructional error review is de novo. Peel v. Credit Acceptance Corp., 408
S.W.3d 191, 198 (Mo. App. W.D. 2013). We will reverse only if the error served to
mislead, misdirect, or confuse the jury and thereby prejudiced the defendant. Id.Broad MAI instructions are not to be used when there is one tailored to address the
specific situation. See Pace Prop., Inc. v. Am. Mfrs. Mut. Ins. Co., 918 S.W.2d 883, 887
(Mo. App. E.D. 1996). MAI 4.01 states, in pertinent part, “If you find in favor of
plaintiff, then you must award plaintiff such sum as you believe will fairly and justly
compensate plaintiff for any damages you believe plaintiff sustained . . . as a direct result
of the occurrence mentioned in the evidence.” (footnotes omitted). MAI 4.01 is
purposefully worded to eliminate “the risk of the jury being improperly instructed on
damages not supported by the record.” MAI 4.01, Committee Comment (2002 Revision);
see also Hedgecorth v. Union Pac. R.R. Co., 210 S.W.3d 220, 228 (Mo. App. E.D. 2006).
MAI 4.03 states:
If you find in favor of the plaintiff, then you must award plaintiff such sum
as you believe was the difference between the actual value of the (describe
property, such as “the furnace”) on the date it was sold to plaintiff and
what its value would have been on that date had the (describe property)
been as represented by defendant.
The Notes on Use for MAI 4.03 state that this instruction should be used when the
“plaintiff is suing for misrepresentation.” However, it also states that MAI 4.01 “should
14
be used” when evidence supports other damages.6 MAI 4.03, Notes on Use. Otherwise,
applicable MAI instructions must be submitted as instructed. Clark v. Mo. & N. Ark. R.R.
Co., Inc., 157 S.W.3d 665, 671-72 (Mo. App. W.D. 2004) (internal quotation marks and
citation omitted).
Vatterott claims that MAI 4.01 was an improper instruction because it did not
instruct the jury to award Ms. Kerr the benefit of the bargain and served as a rescission
damage instruction. Rescission damages are provided when a party rescinds the contract
by returning the property to the seller, thus entitling that party to a refund. Davis v.
Cleary Bldg. Corp., 143 S.W.3d 659, 668 (Mo. App. W.D. 2004). Vatterott claims that
because Ms. Kerr did not rescind the contract and instead obtained the education, the
appropriate measure of damages was the benefit of the bargain. That method requires
findings of the “actual value of the property” purchased and of “what its value would
have been if it had been as represented.” Sunset Pools of St. Louis, Inc. v. Schaefer, 869
S.W.2d 883, 886 (Mo. App. E.D. 1994). As set forth above, MAI 4.03 does require the
jury to make these findings.
Vatterott cites Sunset Pools to support its contention. In Sunset Pools, the
defendant argued that the trial court erred in awarding actual damages because the
plaintiff failed to prove damages. Id. at 885. Finding no guidance from section 407.025,
the Sunset Pools court found that the MMPA claim based on misrepresentation was a
6
The substantive law allows for MAI 4.01 when those damages are inadequate. “The Missouri
Supreme Court has held that MAI and its Notes on Use are not binding to the extent they conflict
with the substantive law. If an instruction following MAI conflicts with the substantive law, any
court should decline to follow MAI.” Clark v. Mo. & N. Ark. R.R. Co., Inc., 157 S.W.3d 665, 671
(Mo. App. W.D. 2004) (internal quotation marks and citation omit ted). Otherwise, applicable MAI
instructions must be submitted as instructed. Id. at 671-72.
15
derivative of common law fraud and looked to applicable remedies. Id. at 886. It found
that in common law, the measure of damages employed is the benefit of the bargain when
the defrauded party decides not to rescind the contract. Id. It concluded that because
there was no evidence of the value of the spa at the time of purchase, the trial court erred
in awarding plaintiff the amount he paid for it because the plaintiff had not rescinded the
contract and the amount awarded did not account for the value of the item at the time it
was purchased. Id. It reversed and remanded the case solely on damages. Id.
Vatterott‟s reliance is misplaced. Sunset Pools is inapposite to this case because
the purchased good in question was tangible and had value shown by its intended use. Id.
Under common law fraud, the measure of damages . . . is not limited to the benefit-of-
the-bargain method “whe[n] the purchaser rescinds and returns the property received or
whe[n] he received nothing of value.” Salmon v. Brookshire, 301 S.W.2d 48, 54 (Mo.
App. 1957). When either exception7 applies, the buyer is entitled to “the amount . . . paid
with interest from the date of payment, plus incidental losses and expenses suffered as a
result of the seller's misrepresentations.” Id.Although several of our cases have since held that the appropriate method to
calculate damages in MMPA claims is the benefit of the bargain, they are not controlling
here. In those cases, the buyers did not take the position, as Ms. Kerr does, that the
misrepresented good was worthless. See, e.g., Plubell, 289 S.W.3d at 711, 715 (plaintiffs
7
In Hanes v. Twin Gable Farm, Inc., 714 S.W.2d 667, 670 (Mo. App. W.D. 1986), we stated that
damages are not so limited to the benefit of the bargain when the plaintiff‟s request for damages
includes consequential damages and the evidence shows that the seller misrepresented despite
knowing the buyer‟s intended use of the good, which we noted were not present in Salmon.
16
claimed that product was worth less than the value represented); Schoenlein v. Routt
Homes, Inc., 260 S.W.3d 852, 855 (Mo. App. E.D. 2008) (finding reversible error in
failing to submit MAI 4.03 in a case about the failure to include the warranty in a real
estate purchase); Strebler v. Rixman, 616 S.W.2d 876, 877 (Mo. App. E.D. 1981) (finding
reversible error in failing to submit MAI 4.03 to the jury in a misrepresentation case
when plaintiffs used the boat); but see Davis, 143 S.W.3d at 670 (stating that, on remand,
plaintiffs were entitled to actual damages on their MMPA claim and benefit-of-the
bargain damages on their fraudulent misrepresentation claim).
Here, Ms. Kerr‟s request for damages stated that the value of the education was
zero; the evidence favorable to her showed that the value of the program was zero. Thus,
an exception applies. The Missouri Supreme Court has recognized that “[i]n fraud cases
where the benefit of the bargain rule is inadequate, other measures of damages may be
used.” Dierkes v. Blue Cross & Blue Shield of Mo., 991 S.W.2d 662, 669 (Mo. banc
1999) (citing Kerr v. First Commodity Corp. of Boston, 735 F.2d 281, 285 (8th Cir. 1984)
(holding that submitting MAI 4.01 instead of MAI 4.03 was appropriate because the
evidence did not show that the misrepresented commodities had value or an objective
way by which to determine their actual value)). Thus, the trial court did not err in
submitting Instruction 7.
Even if the submission were erroneous, Vatterott cannot show resulting prejudice.
Vatterott claims that it was prejudiced because it was denied an opportunity to “tie” its
argument that Ms. Kerr‟s education had value “directly to the instruction[].” As Ms. Kerr
points out, Vatterott did argue that the education had value to Ms. Kerr and that the jury
17
should consider that in deciding the damages. Although it did not incorporate the
instruction into that argument, the broad language of MAI 4.01 would have permitted
Vatterott to do so. The trial court did not make a ruling preventing Vatterott from
arguing that any awarded damages should be discounted by whatever value8 Vatterott
placed on the education to ensure that Ms. Kerr was “fairly and justly compensate[d],” as
opposed to being unfairly and unjustly compensated. Notwithstanding, the jury could
have determined the same award under the benefit-of-the-bargain method, if it agreed
with Ms. Kerr that the value of her education was zero—a point that Vatterott concedes.
Thus, Vatterott cannot show that the jury was misled, or confused by the submission of
MAI 4.01 instead of MAI 4.03. Vatterott‟s third point is denied.
In the fourth point, Vatterott argues that the trial court erred in refusing to amend
the punitive damages award because the amount awarded violates “substantive due
process, in that it is more than 75 times the actual damages.” Vatterott claims that any
amount in excess of nine times the actual damages violates the due process under
Supreme Court precedent. Vatterott thus requests that the punitive damages award be
reduced to $250,000.
This challenge is constitutional. Estate of Overbey v. Chad Franklin Nat’l Auto
Sales N., LLC, 361 S.W.3d 364, 372 (Mo. banc 2012). Thus, our review is de novo. Id.We determine whether a punitive damages award is grossly excessive in violation
of the constitution, by analyzing the amount under three factors. Peel, 408 S.W.3d at8
Vatterott claimed that Ms. Kerr‟s personal enjoyment, as well as her acceptance into St. Luke‟s program, gave
value to her education, but it did not suggest a dollar figure.
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212. The first factor is “the degree of reprehensibility of the defendant‟s misconduct.”
Id. The second factor is “the disparity between the actual or potential harm suffered by
the plaintiff and the punitive damages award [proportionality].” Id. The third factor is
“the difference between the punitive damages awarded by the jury and the civil penalties
authorized or imposed in comparable cases.” Id.Vatterott claims that the degree of the reprehensibility of its conduct was low.
“The reprehensibility of defendant‟s conduct is the most important consideration in
determining the reasonableness of a punitive damages award.” Id. (internal quotation
marks and citation omitted). Our concern is with the defendant‟s misconduct and the
harm to the plaintiff. Estate of Overbey, 361 S.W.3d at 373. The degree of
reprehensibility is determined by considering five factors:
[1] the harm was physical as opposed to economic; [2] the conduct evinced
indifference or a reckless disregard of the health or safety of others; [3] the
target of the conduct was financial vulnerability; [4] the conduct involved
repeated actions or was an isolated incident; and [5] the harm was the
result of intentional malice, trickery, or deceit, or mere accident.
Id. (internal quotation marks and citation omitted).
Vatterott claims that “three of the five factors” that show the likelihood of
reprehensibility “point to no liability at all for punitive damages.” We disagree.
Although there was no evidence that the harm was physical or that it raised any health or
safety issues, the evidence showed that Ms. Kerr was financially vulnerable. Ms. Kerr
was a single mother who needed to work. The evidence also showed that many of the
students were financially vulnerable.
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Vatterott also claims that the law precludes the consideration of the evidence of
the students who shared similar experiences to Ms. Kerr in determining the
constitutionality of the punitive damages award. Repeated conduct has been interpreted
to mean “evidence of other acts . . . [that are] factually as well as legally similar to the
plaintiff's claim.” Heckadon v. CFS Enterprises, Inc., 400 S.W.3d 372, 383 (Mo. App.
W.D. 2013) (internal quotation marks omitted) (quoting State Farm Mut. Auto. Ins. Co. v.
Campbell, 538 U.S. 408, 423 (2003)). The United States Supreme Court held that:
Evidence of actual harm to nonparties can help to show that the conduct
that harmed the plaintiff also posed a substantial risk of harm to the general
public, and so was particularly reprehensible—although counsel may argue
in a particular case that conduct resulting in no harm to others nonetheless
posed a grave risk to the public, or the converse. Yet for the reasons given
above, a jury may not go further than this and use a punitive damages
verdict to punish a defendant directly on account of harms it is alleged to
have visited on nonparties.
Philip Morris USA v. Williams, 549 U.S. 346, 355, 127 S.Ct. 1057, 1064 (2007).
Since that decision, the Missouri Supreme Court has recognized that plaintiffs are
entitled to recover punitive damages based on the wrongs done to them rather than on
“the alleged wrongs done to others.” Estate of Overbey, 361 S.W.3d at 379 (citing State
Farm, 538 U.S. at 419-23 and Philip Morris USA, 549 U.S. 356-57). However, the law
“permit[s] considering the wrongfulness of the conduct and whether it is part of a pattern
and practice of misconduct. ” Id. at 373 (internal quotation marks and citation omitted).
The evidence showed that Vatterott had developed a pattern and practice of
deception as to the MA Program. Ms. Lehman, a Vatterott admissions coordinator,
induced Ms. Kerr into purchasing a seat with student loans through deceit that the
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financed education would provide her with a job to repay it when, in actuality, the
education from the MOA Program equipped her with a hope to repay it. Ms. Lehman and
other admission coordinators had deceived other students in the same manner into
believing they were enrolling in the MA Program, a degree program, when, in actuality,
they were contractually enrolling in the MOA Program, a certificate program. Vatterott
accepted more than $20,000 in student loans per student for the MOA Program, despite
knowing the high likelihood that Ms. Kerr and other students would not be able to obtain
a job that paid enough to repay the loan and cover their living expenses.
Vatterott‟s career services employee knew that the job market was tight for
certificate holders, and Vatterott‟s advisory board members, comprised of prospective
employers, suggested that the programs be combined because employers wanted
employees who were trained for both the clinical and office portions. Notwithstanding,
Vatterott continued to advertise two separate programs, although the MA Program
depended on the student‟s success in the MOA Program. Vatterott also knew (prior to
and after Ms. Kerr‟s discovery) about the affirmative misrepresentations to students who
were enrolled in the MOA Program, but did not resolve the issue. Combining the
programs into one degree program in 2010 reduced the tuition from approximately
$33,100 to $29,750, a difference of almost $4,000. This was egregious conduct.
As to proportionally, Vatterott claims that the double-digit-ratio between the
compensatory and punitive damages awards was improper because under the law an
award is unconstitutional if it exceeds nine times the actual damages. Ms. Kerr asks this
court to find, in line with other jurisdictions, that attorney fees are included in actual
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damages, which would result in the punitive damages equaling only five times the
amount of compensatory damages. Vatterott claims that attorney fees are excluded from
the assessment used to determine the ratio, as set forth in Missouri precedent. Contrary
to Vatterott‟s assertion, Missouri courts have not addressed whether attorney fees are
considered actual harm for purposes of the proportionality assessment.9 We decline to
decide the matter.
The awards here clearly exceed a single-digit ratio but that does not render the
punitive damages award unconstitutional, although a violation of due process is more
likely found in such a case. See Philip Morris, 549 U.S. at 352 (citing State Farm, 538
U.S. at 425). “[F]ew awards exceeding a single-digit ratio between punitive and
compensatory damages, to a significant degree, will satisfy due process.” State Farm,
538 U.S. at 425. “Nonetheless, because there are no rigid benchmarks that a punitive
damages award may not surpass, ratios greater than those [upheld by the Supreme Court]
may comport with due process where a particularly egregious act has resulted in only a
small amount of economic damages.” Id. (internal quotation marks and citation omitted).
“[I]n the case of small awards, due process does not prevent large ratios if necessary,
given particular facts, to impose punishment and deter future misconduct.” Estate of
Overbey., LLC, 361 S.W.3d at 373-74. As we previously found, Vatterott engaged in
egregious conduct. Vatterott collected more than $20,000, comprised primarily of
9
Section 510.265.1 states, in pertinent part, “No award of punitive damages against any defendant shall exceed the
greater of (1) Five hundred thousand dollars; or (2) Five times the net amount of the judgment awarded to the
plaintiff against the defendant.” Estate of Overbey v. Chad Franklin Nat’l Auto Sales N., LLC, 361 S.W.3d 364,
370-71 (Mo. banc 2012) (internal quotation marks and citation omitted). “The net amount of the judgment” includes
attorney fees and compensatory damages. See Hervey v. Mo. Dep’t of Corr., 379 S.W.3d 156, 165 (Mo. banc 2012).
22
student loans, from several students for years after it had been notified that certificate
holders were not marketable and that several students were deceived into believing that
they had enrolled in the degree program as opposed to the certificate program. The
amount is thus justified to deter and punish, considering the egregious conduct and the
small award.
Finally, Vatterott claims that the award is excessive because the MMPA provides
a civil penalty that is significantly less than the punitive award against it. Thus,
according to Vatterott, the penalty in this case would be $2,000 for the two
aforementioned misrepresentations. Section 407.100.6 provides for a $1,000 fine for
each violation to be collected by the attorney general on behalf of the State of Missouri.
This civil penalty does not address misconduct similar to Vatterott‟s. Instead, it
addresses violations of orders by the court of either injunctions or monetary damages.
See §§ 407.100.5, 407.100.6. We also find unpersuasive Vatterott‟s comparison of its
behavior to that found in section 570.140, a criminal statute that punishes deceptive
business practices. Consequently, the punitive damages award was not “grossly
excessive.” Vatterott‟s fourth point is denied.
Ms. Kerr filed a motion for attorney fees on appeal, which we took with the case.
In her motion, she asks that we award her appellate attorney fees and that we “reset the
punitive damages at five times the net amount of the judgment” pursuant to section
510.265.1 (punitive damages cap) by adding the award of appellate attorney fees to the
“net amount.” Attorneys are entitled to attorney fees on appeal from MMPA actions.
See Berry v. Volkswagen Group of Am., Inc., 397 S.W.3d 425, 433 (Mo. banc 2013)
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(citing section 407.025.2 as support for granting appellate attorney fees in an MMPA
action). We believe “the trial court is better equipped to hear evidence and argument on
this issue and determine the reasonableness of the fee requested.” Id. (internal quotation
marks and citation omitted). We thus grant the request for attorney fees and remand the
cause to the trial court to determine a reasonable award. As for the request to increase the
capped amount of punitive damages, we deny it. Section 510.265.1 concerns “the net
amount of the judgment awarded to the plaintiff,” which our supreme court has
interpreted to include an award of attorney fees in the trial context. See Hervey v. Mo.
Dep't of Corr., 379 S.W.3d 156, 165 (Mo. banc 2012). Ms. Kerr‟s arguments have not
convinced us that we should extend this holding to include attorney fees on appeal.
Conclusion
Therefore, we affirm the trial court‟s judgment and remand the cause to the trial
court to determine the appropriate amount of appellate attorney fees and to enter
judgment accordingly.
/s/ THOMAS H. NEWTON
Thomas H. Newton, Judge
Witt, P.J., and Ellis, J. concur.
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