ALICJA JACHNA VS. MACY'S, INC. (L-2511-19, ESSEX COUNTY AND STATEWIDE)

NOT FOR PUBLICATION WITHOUT THE
APPROVAL OF THE APPELLATE DIVISION
This opinion shall not "constitute precedent or be binding upon any court." Although it is posted on the
internet, this opinion is binding only on the parties in the case and its use in other cases is limited. R. 1:36-3.
SUPERIOR COURT OF NEW JERSEY
APPELLATE DIVISION
DOCKET NO. A-0198-20
ALICJA JACHNA,
Plaintiff-Appellant,
v.
MACY'S INC., d/b/a
BLOOMINGDALE'S, and
SCHINDLER ELEVATOR
CORPORATION,
Defendants-Respondents.
__________________________
Submitted May 25, 2021 — Decided June 25, 2021
Before Judges Haas and Mawla.
On appeal from the Superior Court of New Jersey, Law
Division, Essex County, Docket No. L-2511-19.
Amy L. Peterson, attorney for appellant.
McElroy, Deutsch, Mulvaney & Carpenter, LLP,
attorneys for respondents (Edward DePascale, of
counsel; Diana M. Hendry, on the brief).
PER CURIAM
Plaintiff Alicja Jachna appeals from a September 1, 2020 order granting
summary judgment to defendants, Bloomingdale's, Inc. and Schindler Elevator
Corporation1 dismissing plaintiff's complaint. We affirm.
In April 2019, plaintiff filed a complaint in the Law Division alleging she
slipped and fell down an escalator in Bloomingdale's at the Short Hills Mall on
November 8, 2017. Plaintiff amended the complaint one month later and alleged
defendants' "negligence, carelessness and recklessness" in failing to maintain a
"dangerous, hazardous, trap-like condition" on their property, specifically a
"defective escalator," caused her to fall and suffer her various injuries.
The parties exchanged discovery, including answers to interrogatories,
and conducted depositions of plaintiff and the Schindler Elevator mechanic who
last serviced the escalator plaintiff was riding when she fell.2 Pursuant to the
exchange of written discovery, defendants produced a Bloomingdale's internal
incident report prepared by a Bloomingdale's employee who arrived after the
fall and noticed plaintiff was bleeding and had cuts on her head and lower leg.
1
Bloomingdale's was defended in this matter under the insurance agreement of
Schindler.
2
Although plaintiff has included the parties' answers to interrogatories and the
mechanic's deposition transcript in her appellate appendix, she did not provide
them to the motion judge. We do not consider evidence that was not provided
to the trial court in the first instance. R. 2:5-4(a).
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2
The employee noted plaintiff "seemed very startled" and "due to her age[3],
accent, and the level of injury," it "was challenging to retrieve information . . . ."
Another Bloomingdale's employee told the reporting employee "the customer
was on her phone during the time of the accident."
At her deposition, plaintiff provided the following testimony. Prior to the
accident, she shopped at the Short Hills Mall approximately three times per
week. On the date of the incident, she arrived at Bloomingdale's around 1:00
p.m., browsed for approximately three hours, and bought a few things. She wore
shoes with "[a] very small" heel. That day, she used the escalators in
Bloomingdale's "twice[ or] three times" and did not have "any problems using
any of [the] escalators before the one on which [the] accident happened[.]" Her
accident occurred during her fourth trip on her way down the escalator at
approximately 4:30 p.m.
Plaintiff testified there were a "few" other shoppers on the escalator at the
time and the entrance platform was well lit. When she got onto the escalator,
she carried "[t]wo very light shopping bags and [her] pocketbook" in her left
hand, and her right hand was free. She denied using her phone to either speak
or text before boarding the escalator and stated the moment she stepped onto the
3
Plaintiff was eighty years old at the time of the accident.
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3
first escalator step, she slipped on "something slippery . . . on the step[,] . . .
tumbled [and] hit every part of [her] body" including her head and her legs on
the "sharp" edges. Plaintiff was taken to the hospital and treated for her injuries.
Plaintiff's medical records revealed she had fallen six months prior to the
accident. Defendants' counsel asked her about the fall, but she could not
remember what happened. Plaintiff also admitted she was previously diagnosed
with macular degeneration, but stated she can "still drive [and] . . . read [with
the help of reading glasses]." Plaintiff testified she does not have prescription
glasses and does not need glasses to walk or drive.
In July 2020, two months after the discovery end date, defendants filed a
motion for summary judgment. Plaintiff opposed the summary judgment motion
and filed a cross-motion to extend discovery.
Defendants' summary judgment motion included a statement of material
facts, which among other assertions stated plaintiff provided neither a
curriculum vitae of any proposed experts nor "any written narrative reports by
any identified expert witnesses." Plaintiff's opposition to summary judgment
argued "there still remain[ed] questions of material fact which the jury should
determine." However, plaintiff's counterstatement of material facts admitted
every fact in defendants' statement of material facts. Plaintiff's opposition
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included a certification from her attorney, which attached a letter dated August
13, 2020, addressed to defendants' counsel amending her interrogatories to
include a six-page expert report dated August 12, 2020, and the expert's
curriculum vitae.
The expert report was prepared by a senior consultant for an elevator and
escalator consulting firm. The expert explained he examined Schindler's records
"of emergency repairs," the Bloomingdale's incident report, the depositions of
plaintiff and the Schindler mechanic, the emergency medical squad report, a
video of the accident, and interrogatory answers. The report claimed "the video
shows clearly that [plaintiff] was holding the right handrail" and "not . . . holding
a cell phone" and as plaintiff stepped onto the escalator, "she was forcibly
thrown to the metal surface of the escalator steps and tumbled down the
escalator." The expert's report also stated:
Escalator handrails are driven by friction and this
friction is created by running the interior of the handrail
against a rubber or synthetic rubber type material
bonded to a device known as a handrail drive sheave.
This model of escalator, appears from the video to be
an older Otis unit, this will be confirmed when an on-
site examination can be conducted.
The maintenance of proper friction is essential in
assuring that the handrails run at approximately the
same speed as the moving steps. When proper friction
is lost due to improper maintenance or lack thereof the
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handrail will stall momentarily while the steps will
continue to move. This escalator has a rated speed of
[ninety] feet per minute meaning that the steps move at
a speed of one and one-half feet per second. When a
passenger, using an escalator in a proper manner is
holding the handrail and a stall occurs the passenger
will fall since the step will continue to move forward.
A fall can also occur when excess oil from the
step chains is deposited onto the steps. This is referred
to in the trade a "sling off["] and the oil or other
lubricant is deposited on the steps creating a slipping
hazard. Again, this is prevented by diligent preventive
maintenance.
A fall can also be caused when the side of a
passenger[']s shoe becomes entrapped between the
moving steps and the stationary side skirt panel or
between the step and the channel into which the
defector brush is mounted.
Noting he lacked Schindler's maintenance records and "records from
Bloomingdale's ownership/management," the expert nonetheless opined as
follows:
It is my opinion, to a reasonable degree of
certainty within my field of expertise, that this accident
in all probability occurred due to the escalator handrail
stalling, the presence of a slippery material on the
steps[,] or the entrapment of the [p]laintiff's shoe
between the step and side panel or deflector brush
channel.[]
The various components of the handrail drive
system are all subject to routine maintenance and
failure of the handrail to move at approximately the
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same speed as the escalator steps is a clear indication
of negligent preventive maintenance and a violation of
the ANSI/ASME A17.1 Code for Elevators and
Escalators.
The presence of a slippery substance caused by
sling off is preventable by diligent maintenance and no
use of excess lubricant.
The entrapment of a shoe at either the [s]pace
between th[e] step and side panel or the deflector brush
channel is, again a function of proper maintenance and
adjustment.
I am also of the opinion, to a reasonable degree
of certainty within my field of expertise that Schindler
failed to document its maintenance and as such violated
its own record keeping standards which require
documentation of all maintenance and repairs in a
machine room logbook.
It is my further opinion, to a reasonable degree of
certainty within my field of expertise that
Bloomingdale's failed to exercise reasonable care in
assuring that the escalator was being properly
maintained and by failing to document any inspections
by their personnel to verify that the escalator was
running properly. In connection with previous
escalator cases I have reviewed, the procedures utilized
by mall store operators including Sears and J.C.
Penney's and the prevailing industry standard is visual
inspection of each escalator every two to four hours to
determine if they are operating properly. When a defect
is found the standard procedure is to notify the escalator
maintenance contractor and if the defect presents a
hazard to passengers to remove the escalator from
service until proper repairs have been accomplished. I
have not reviewed any testimony or document to verify
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if Bloomingdale's utilized any procedures to assure
passenger safety nor any reports or logs documenting
routine visual inspection of the escalator in question.
It is my further opinion, to a reasonable degree of
certainty within my field of expertise that the [p]laintiff
was using the escalator in a proper manner and did not
cause or contribute in any manner to the accident.
It is my further opinion, to a reasonable degree of
certainty within my field of expertise that this type of
accident does not occur on a properly maintained
escalator absent negligence in it[]s repair and
maintenance.
It is my further opinion, to a reasonable degree of
certainty within my field of expertise that the
[d]efendant[]s were in exclusive control of the escalator
at the time of the accident.
The initial discovery end date was April 5, 2020. However, on March 30,
2020, plaintiff, with defendants' consent, requested an extension of discovery,
which the court granted to June 4, 2020. Plaintiff's cross-motion in response to
defendants' summary judgment motion sought another extension to November
13, 2020, "due to the [COVID]-19 pandemic." Plaintiff's counsel certified that
"[a]s a result of the COVID-19 pandemic our expert's report was not completed
. . . [and on May 22, 2020, she] sent an email to defense counsel requesting his
consent to extend discovery because [the parties] had not exchanged expert
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liability reports, which was never replied to by the . . . defendant[s]." Counsel
further certified her expert had not "examine[d] the actual premises . . . ."
Citing a "Supreme Court Order of March 17, 2020[,] 'relaxing' the
[d]iscovery [e]nd [d]ates of [c]ivil matters . . . , [p]laintiff request[ed] an
extension so as to permit the current [expert] report to be provided to the
defendant[s]." She also referenced the Supreme Court's order "relax[ing] and
supplement[ing Rule] 4:24-1[(c)] to allow counsel to request an extension
without meeting the rule's requirements from March 16, 2020[,] through May
10, 2020[,]" and "authoriz[ing c]ourts to suspend proceedings or extend
discovery or other deadlines in the interest of justice" due to the pandemic
emergency.
In their opposition, defendants noted the expert discovery was immaterial
because in her deposition, "[p]laintiff did not mention her shoe being caught on
anything on the escalator" or "any handrail malfunction" as the expert opined.
Further, defense counsel certified "[a]ll of defendants' written discovery was
served in August of 2019[,]" and "[p]laintiff did not demand more specific
answers to interrogatories nor did she serve a notice to produce prior to the close
of discovery." Defense counsel also noted plaintiff did not submit the expert
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report, seek dates to inspect the site, or move to extend discovery prior to the
June 4, 2020 discovery end date.
The motion judge made the following findings:
[The] discovery end date in this case was June 4[],
2020. Until now, there's been no explanation as to
why[, . . . given] the fact it is past the discovery end
date[,] that there is a necessity [pursuant to] the strict
rules [to] reopen[] and extend[] discovery.
Having said that, . . . there's nothing that the
[c]ourt has been provided to suggest that any additional
discovery will affect the fact that the there is no genuine
issue of material fact presented.
The judge further noted the parties had already attended mandatory arbitration
pursuant to Rule 4:21A-1(a)(2) and plaintiff had not demonstrated the
exceptional circumstances required under Rule 4:24-1(c) necessary to reopen
and extend discovery.
The judge made the following findings regarding the summary judgment
motion:
[P]ursuant to [Rule 4:46-2], the [c]ourt should grant
summary judgment when "the pleadings, depositions,
answers to interrogatories and admissions on file
together with the affidavit, if any, show there is no
genuine issue as to material facts challenged and that
the moving party is entitled to judgment or order as a
matter of law." [Brill v. Guardian Life Ins. Co. of Am.,
142 N.J. 520, 528-29 (1995)].
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To sustain any ordinary negligence, the plaintiff
must prove, one, a duty of care; two, a breach of that
duty; three, actual and proximate causation; and four,
damages. [Davis v. Brickman Landscaping, Ltd., 219
N.J. 395, 406 (2014)].
. . . [B]ecause plaintiff was a business invitee,
Bloomingdale's owed . . . the duty of reasonable care
and [to] provide a reasonably safe place to do that
which is within the scope of the invitation. [O'Shea v.
K Mart Corp., 304 N.J. Super. 489, 492 (App. Div.
1997)].
The scope of this duty puts an obligation to
"discover and eliminate dangerous conditions, [to]
maintain the premises in a safe condition, and [to] avoid
creating conditions that would render the premises
unsafe.[" Prioleau v. Kentucky Fried Chicken, Inc.,
434 N.J. Super. 558, 570 (App. Div. 2014), rev'd on
other grounds, 223 N.J. 245 (2015)]. . . .
However, an accident does not establish a
dangerous condition. Conjecture or guessing does not
create a liability by the negligence and can be drawn
only from and through its facts. Plaintiff must prove
that a defendant had actual or constructive knowledge
of a dangerous condition. Constructive knowledge
exists if the dangerous condition existed for such a
length of time that the property owner or merchant
should have known of its presence.
And, last, there are now exceptions to the notice
requirement. . . . "[Notice, actual or constructive, of a
dangerous condition is] . . . not required [when] the
shopkeeper, through acts of its agents or patrons[,]
creates a dangerous condition.[" Craggan v. Ikea
United States, 332 N.J. Super. 53, 61 (App. Div. 2000)].
. . . [T]he Mode of Operations Doctrine applies when
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"as a matter of probability, [a] dangerous condition[ is]
likely to occur as the result of the nature of the business,
the property's condition[,] or [a] demonstrable pattern
of conduct or incidents." [Nisivoccia v. Glass Gardens,
Inc., 175 N.J. 559, 563 (2003)].
. . . "The burden imposed on plaintiff's invitee[
is] substantial[ly] altered [in settings in which the
mode-of-operation rule applies]. The rule gives rise to
a rebuttable inference that the defendant is negligent[,]
and obviates the need for the plaintiff to prove actual or
constructive notice." [Prioleau, 223 N.J. at 258]. The
Mode of Operation rule is generally related to self-
service businesses.
In addition, the [d]octrine of [r]es [ipsa]
[l]oquitur reduces a plaintiff's burden of proof through
reliance on circumstantial evidence. To prove the res
ipsa case, the plaintiff must show []one, that the
accident which produced a person's injury ordinarily
does not happen unless someone was negligent.
[Jimenez v. GNOC Corp., 286 N.J. Super. 533, 543-44
(App. Div. 1996).] Two, the instrumentality o[r] agent
who caused the accident was under the exclusive
control of the defendant. [Ibid.] And, three, ["]the
circumstances indicated that the untoward event was
not caused or contributed to by any act or negligence
o[n] the part of the injured person." [Ibid. (quoting
Eaton v. Eaton, 119 N.J. 628, 638 (1990))].
Here, plaintiff fails to offer evidence that
Bloomingdale's had actual or [constructive] notice of
the alleged injury-causing substance. There's no
evidence to suggest how long the substance existed, it's
nature or [that an] employee observed the substance on
the escalator. Plaintiff's broad suggestion that there's a
genuine issue of material fact regarding the accident is
[insufficient] to prevent summary judgment. Plaintiff
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had not pointed to the specific facts in dispute related
to her accident.
Thus, the next level of analysis is whether there
[is] . . . the rule exception. The [c]ourt rules there is
not. There's nothing in the record to suggest that a
Bloomingdale's employee caused the accident. The
only evidence [is] that an accident at this time —
happened at Bloomingdale's course of business.
Therefore, the Mode of Operations rule is irrelevant.
As to the res ipsa argument, plaintiff is not
entitled to bring her case to a jury under res ipsa any
time there is an unexplained accident for which a
defendant might "plausibly be responsible." Rather, it's
the plaintiff's obligation to produce evidence that
reduces the likelihood of other — so that the greater
probability falls on the defendant[]s —.
Here, plaintiff has not offered any proof to
undermine the suggestion [that] she fell on her own
accord or another patron dropped the substance on the
escalator. Instead, the plaintiff relies solely on the user
itself to suggest it would not have occurred without
negligence. That is a legally insufficient argument.
[See Dombrowska v. Kresge-Newark, Inc., 75 N.J.
Super. 271, 275 (App. Div. 1962)] . . . [(]ruling that res
ipsa was inapplicable where a plaintiff offered
uncorroborated evidence that she felt a jerk and fell
down an escalator[)]. Finally, the [c]ourt agrees with
defendants that there's no evidence that the escalator
itself was deficient. . . .
For all of the foregoing reasons as already cited
as well as argument of counsel, defendant[s'] motion for
summary judgment is granted. The plaintiff's cross-
motion to extend discovery is denied.
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I.
"We generally defer to a trial court's disposition of discovery matters
unless the court has abused its discretion or its determination is based on a
mistaken understanding of the applicable law." Rivers v. LSC P'ship, 378 N.J.
Super. 68, 80 (App. Div. 2005) (citations omitted).
We review of a ruling on summary judgment de novo, applying the same
legal standard as the trial court. Conley v. Guerrero, 228 N.J. 339, 346 (2017)
(citations omitted). We consider "whether the evidence presents a sufficient
disagreement to require submission to a jury or whether it is so one-sided that
one party must prevail as a matter of law." Liberty Surplus Ins. Corp. v. Nowell
Amoroso, P.A., 189 N.J. 436, 445-46 (2007) (quoting Brill, 142 N.J. at 536).
Summary judgment must be granted "if the pleadings, depositions,
answers to interrogatories and admissions on file, together with the affidavits, if
any, show that there is no genuine issue as to any material fact challenged and
that the moving party is entitled to a judgment or order as a matter of law."
Templo Fuente De Vida Corp. v. Nat'l Union Fire Ins. Co. of Pittsburgh, 224
N.J. 189, 199 (2016) (quoting R. 4:46-2(c)). "An issue of fact is genuine only
if, considering the burden of persuasion at trial, the evidence submitted by the
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parties on the motion, together with all legitimate inferences therefrom favoring
the non-moving party, would require submission of the issue to the trier of fact."
R. 4:46-2(c).
II.
We first address plaintiff's arguments related to the motion judge's denial
of her motion to extend discovery. Plaintiff argues the judge erred because he
failed to consider discovery was delayed due to the pandemic related Supreme
Court orders and that the malls were closed by executive order, which prevented
the escalator from being inspected. 4 She notes discovery was only extended
once and defendants would suffer no prejudice if the court reopened discovery
to enable her to obtain the repair records for the escalator and a site inspection.
Rule 4:24-1(c) states: "No extension of the discovery period may be
permitted after an arbitration or trial date is fixed, unless exceptional
circumstances are shown." See also Bender v. Adelson, 187 N.J. 411, 426
(2006). In order to establish exceptional circumstances,
the moving party must satisfy four inquiries: (1) why
discovery has not been completed within time and
counsel's diligence in pursuing discovery during that
4
Although defendants argue plaintiff has improperly supplemented the appellate
record with copies of the Executive and Supreme Court pandemic related orders,
the certification filed in support of her motion referenced the pandemic related
orders, and the orders are subject to judicial notice. N.J.R.E. 201(a).
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time; (2) the additional discovery or disclosure sought
is essential; (3) an explanation for counsel's failure to
request an extension of the time for discovery within
the original time period; and (4) the circumstances
presented were clearly beyond the control of the
attorney and litigant seeking the extension of time.
[Rivers, 378 N.J. Super. at 79 (citations omitted).]
The record lacks evidence plaintiff acted with diligence in pursuing the
discovery and we are unconvinced this required the court to extend the discovery
end date. She did not file a motion to extend discovery until after the discovery
end date and she failed to explain why. The record does not evince any effort
by plaintiff to schedule a site inspection, serve expert reports or a notice to
produce, or demand more specific answers to interrogatories, prior to the
discovery end date. The mall closure due to the pandemic was not the cause of
plaintiff's failure to obtain discovery because depositions concluded on October
29, 2019, and the mall was not closed by executive order until March 21, 2020.
Exec. Order No. 107 (March 21, 2020), 52 N.J.R. 554(a) (Apr. 6, 2020).
We also reject plaintiff's arguments that the omnibus orders issued by the
Supreme Court during the pandemic permitted her to ignore the discovery end
date and to seek to re-open discovery at will. Indeed, beginning with its first
order dated March 27, 2020, the Supreme Court ordered as follows: "The time
periods for discovery, including but not limited to interrogatories ( Rule 4:17),
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discovery and inspection of documents and property (Rule 4:18), . . . will be
extended from March 16 through April 26, 2020[.]" COVID-19—First Omnibus
Order on Court Operations and Legal Practice para. 3 (Mar. 27, 2020). The
Court entered a second omnibus order dated April 24, 2020, further extending
discovery deadlines to May 10, 2020. COVID-19—Second Omnibus Order on
Court Operations and Legal Practice para. 3 (Apr. 24, 2020). However, the
Court's third omnibus order issued May 28, 2020, stated the provisions
extending civil discovery deadlines and pretrial discovery in civil matters had
concluded. COVID-19—Third Omnibus Order on Court Operations and Legal
Practice para. 3 (May 28, 2020). The Court's subsequent omnibus orders entered
on June 11, 25, July 9, July 24, and September 17, 2020 did not further extend
discovery end dates in civil cases. Furthermore, the Supreme Court's orders
extended discovery periods, but neither suspended discovery nor addressed re-
opening of discovery which had already closed.
Plaintiff failed to meet Rivers factors one, three, and four and did not
prove the exceptional circumstances necessary to extend discovery. For these
reasons, the trial judge did not abuse his discretion.
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III.
A.
Plaintiff argues summary judgment was improperly granted because there
were material factual disputes. She asserts the motion judge erred because he
disregarded the need to complete outstanding discovery because mall security
footage showed her falling despite holding onto the escalator handrail. She
argues "[a]n inspection may well have revealed issues with the speed of the
escalator treads and/or moving handrail" or "supported or refuted the notion that
the escalator's history of mechanical failures, including one on the day prior to
the accident, could have contributed to the fall."
As a general proposition, "summary judgment is inappropriate prior to the
completion of discovery." Wellington v. Est. of Wellington, 359 N.J. Super.
484, 496 (App. Div. 2003). However,
[a] party challenging a motion for summary judgment
on grounds that discovery is as yet incomplete must
show that "there is a likelihood that further discovery
would supply . . . necessary information" to establish a
missing element in the case. The party must show, with
some specificity, the nature of the discovery sought and
its materiality to the issues at hand.
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[Mohamed v. Iglesia Evangelica Oasis De Salvacion,
424 N.J. Super. 489, 498 (App. Div. 2012) (citations
omitted).]
See also Auster v. Kinoian, 153 N.J. Super. 52, 56 (App. Div. 1977) (explaining
a party raising an incomplete discovery defense has "an obligation to
demonstrate with some degree of particularity the likelihood that further
discovery will supply the missing elements of the cause of action").
As we noted, the parties completed depositions and exchanged answers to
interrogatories. Plaintiff did not seek additional documents or more specific
answers to interrogatories and the discovery period closed. At her deposition,
plaintiff claimed she fell due to "[a] slippery escalator." For these reasons,
discovery related to the escalator handrail or tread speeds was unrelated to
proving the escalator was slippery.
Moreover, after the matter was fully briefed, plaintiff provided us with a
twenty-eight second surveillance video from a ceiling security camera showing
her fall. The footage is taken from a distance, plaintiff is only in frame for
approximately eleven seconds and mannequins obscure a portion of her body,
including the area by her feet. The video sheds no light on the reason for
plaintiff's fall. Plaintiff permitted the discovery end date to elapse without
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seeking the escalator repair records and she has not identified how an extension
of discovery would reveal other relevant facts related to her accident.
B.
Plaintiff also asserts summary judgment was improper because the motion
judge disregarded evidence demonstrating defendant had constructive notice of
a slippery substance, namely video of patrons walking through the store with
food that could have been the substance she slipped on. She argues because
Bloomingdale's mode of operation was to permit customers to consume food and
beverages throughout the store, the "heightened risks of food and drink spillage
comes [with] an increased duty to inspect for and eliminate attendant hazards."
She also argues there was constructive notice because the escalator was
previously repaired and the Bloomingdale's incident report noted the escalator
was a contributing factor to plaintiff's accident, "[t]here was ample evidence that
a mechanical issue with the escalator could have caused or contributed to
plaintiff's accident." Plaintiff also asserts Bloomingdale's did not produce proof
of inspection of the escalator following her accident.
In order to sustain a negligence claim, plaintiff has the burden to
demonstrate four elements: "(1) a duty of care, (2) a breach of that duty, (3)
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proximate cause, and (4) actual damages." Townsend v. Pierre, 221 N.J. 36, 51
(2015) (citation omitted). As this is a premises liability case, defendants owed
plaintiff "a duty of reasonable or due care to provide a safe environment for
doing that which is within the scope of the invitation." Nisivoccia, 175 N.J. at
563; see also O'Shea, 304 N.J. Super. at 492-93.
Specifically, defendant had an affirmative duty "to discover and eliminate
dangerous conditions, to maintain the premises in safe condition, and to avoid
creating conditions that would render the premises unsafe." Nisivoccia, 175 N.J.
at 563. To establish a breach of this duty, plaintiff must demonstrate "that the
defendant had actual or constructive knowledge of the dangerous condition that
caused the accident." Prioleau, 223 N.J. at 257 (quoting Nisivoccia, 175 N.J. at
563).
The parties' respective burdens, however, change substantially under the
mode of operation doctrine, which addresses "circumstances in which, as a
matter of probability, a dangerous condition is likely to occur as the result of the
nature of the business, the property's condition, or a demonstrable pattern of
conduct or incidents." Nisivoccia, 175 N.J. at 563. When applicable, "[t]he rule
gives rise to a rebuttable inference that the defendant is negligent, and obviates
the need for the plaintiff to prove actual or constructive notice." Prioleau, 223
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N.J. at 258. Instead, the defendant has the "obligation to come forward with
rebutting proof that it had taken prudent and reasonable steps to avoid the
potential hazard." Nisivoccia, 175 N.J. at 563-64.
"[T]he mode-of-operation doctrine has never been expanded beyond the
self-service setting, in which customers independently handle merchandise
without the assistance of employees or may come into direct contact with
product displays, shelving, packaging, and other aspects of the facility that may
present a risk." Prioleau, 223 N.J. at 262; see also Walker v. Costco Wholesale
Warehouse, 445 N.J. Super. 111, 121-24 (App. Div. 2016) (recognizing the
application of mode of operation liability principles to businesses providing
goods through "self-service" operations).
To invoke the doctrine, a plaintiff must prove that the dangerous condition
arose from the business's self-service operation. "The dispositive factor is . . .
whether there is a nexus between self-service components of the defendant's
business and a risk of injury in the area where the accident occurred." Id. at
262. The doctrine will not apply, however, where there is no evidence that "the
location in which [the] plaintiff's accident occurred . . . bears the slightest
relationship to any self-service component of [the] defendant's business." Id. at
264.
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"The absence of [actual or constructive] notice is fatal to [a] plaintiff's
claims of premises liability." Arroyo v. Durling Realty, LLC, 433 N.J. Super.
238, 243 (App. Div. 2013) (citing Nisivoccia, 175 N.J. at 563). "The mere
'[e]xistence of an alleged dangerous condition is not constructive notice of it.'"
Ibid. (alteration in original) (quoting Sims v. City of Newark, 244 N.J. Super.
32, 42 (Law Div. 1990)).
We have found the mode-of-operation doctrine to apply even when
plaintiff cannot definitively identify the substance that caused the fall. In
Walker, the plaintiff was shopping at the defendant's warehouse store and passed
a vendor offering free samples of cheesecake in small paper cups. Plaintiff then
slipped on a substance on the floor, which he initially perceived as having a
yogurt-like appearance. 445 N.J. Super. at 114. Plaintiff also noted "his jogging
pants were 'wet' and 'smeared' from the substance, although he 'couldn't tell [the
jury] exactly what it was.'" Ibid. (alteration in original). We stated:
We recognize that plaintiff was unable to identify
with precision the substance on the floor that allegedly
caused him to slip. There is a plausible basis, however,
to believe that the white substance could have been
cheesecake, which may well have become softer,
creamier, and more "yogurt-like" in appearance after
being displayed in sample cups for some unspecified
time at room temperature. Plaintiff's inability to
describe the substance in more exact terms is
understandable given the sudden and traumatic nature
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of his fall. Of course, he may well have been mistaken
in his description and the substance could have come
from another source, but that is a factual matter for the
jury to evaluate.
[Id. at 126.]
The wetness of the plaintiff's pant leg in Walker was enough to infer he
had slipped on a substance causing his fall. We concluded:
The trial court failed to give plaintiff the benefit
of these reasonable inferences when it declined to allow
the jurors as fact-finders to consider whether the factual
predicates for mode-of-operation liability were proven
here. Although plaintiff has not provided a particularly
compelling factual basis to support his mode-of-
operation argument, he presented enough evidence to at
least justify the model charge being issued.
[Id. at 127.]
Here, plaintiff failed to establish actual or constructive notice of the
alleged dangerous condition. The record lacks evidence of plaintiff or any other
person identifying any slippery substance before or after her accident. The facts
presented here fall short of Walker.
Furthermore, the mode of operation clearly did not apply because
Bloomingdales did not sell or serve food or drinks and there was no evidence
the store was near a proprietor selling food or drinks. For these reasons, the
surveillance video which purports to show a customer holding some sort of
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24
container is not dispositive. The record lacked evidence of a store policy either
permitting or prohibiting the consumption of food or drinks inside the store and
plaintiff did not seek discovery on the matter.
We next address whether plaintiff's expert report established liability and
thwarted entry of summary judgment. We conclude it did not.
"The net opinion rule is a 'corollary of [N.J.R.E. 703] . . . which forbids
the admission into evidence of an expert's conclusions that are not supported by
factual evidence or other data.'" Townsend, 221 N.J. at 53 (quoting Polzo v.
Cnty. of Essex, 196 N.J. 569, 584 (2008)). It "requires that an expert 'give the
why and wherefore' that supports the opinion, 'rather than a mere conclusion.'"
Ibid. (quoting Borough of Saddle River v. 66 E. Allendale, LLC, 216 N.J. 115,
144 (2013)). "[A]n expert's bare conclusions, unsupported by factual evidence,
is inadmissible." Buckelew v. Grossbard, 87 N.J. 512, 524 (1981).
Plaintiff's expert concluded there were three possible causes of the
accident: "the escalator handrail stalling, the presence of a slippery material on
the steps[,] or the entrapment of the [p]laintiff[']s shoe between the step and side
panel or deflector brush channel." He concluded "Schindler failed to document
its maintenance" and "Bloomingdale's failed to exercise reasonable care in
assuring that the escalator was being properly maintained and by failing to
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25
document any inspections by their personnel to verify that the escalator was
running properly."
Again, we note plaintiff did not blame her fall on the malfunction of the
escalator in general or the handrail in particular. Nor did she state her shoe had
become entangled in the escalator in any way. As we also noted, there was no
evidence of the alleged slippery substance in the record. Moreover, plaintiff's
expert based his opinions only on "[t]he Schindler records of emergency repairs
to the subject escalator" and the "accident report prepared by Bloomingdale's
security," and these documents did not reveal any mechanical or handrail
malfunctions which the expert claimed were the cause of the accident. For these
reasons, plaintiff's expert opinion was speculative and unsupported by the
record, and as a net opinion, was not a basis to deny summary judgment.
Finally, plaintiff argues defendants' "esoteric contention that plaintiff
could not withstand summary judgment because she had no 'expert opinion' to
causally relate her injuries to the fall" was incorrect because "plaintiff's own
testimony and a note from plaintiff's treating physician identified the escalator
fall as the possible cause of her injuries" and "Bloomingdale's own incident
report likewise describes the severe injuries immediately observed following her
fall." Neither of these sources established the cause of plaintiff's accident.
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These arguments lack sufficient merit to warrant further discussion in a written
opinion. R. 2:11-3(e)(1)(E).
Affirmed.
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