IN THE MATTER OF WILLIAM R. HENDRICKSON, JR., DEPARTMENTOF COMMUNITY AFFAIRS(CIVIL SERVICE COMMISSION)

NOT FOR PUBLICATION WITHOUT THE
APPROVAL OF THE APPELLATE DIVISION
SUPERIOR COURT OF NEW JERSEY
APPELLATE DIVISION
DOCKET NO. A-3675-15T1
APPROVED FOR PUBLICATION
IN THE MATTER OF WILLIAM R.
HENDRICKSON, JR., DEPARTMENT July 19, 2017
OF COMMUNITY AFFAIRS.
APPELLATE DIVISION
Argued December 21, 2016 – Decided July 19, 2017
Before Judges Alvarez, Manahan, and Lisa.1
On appeal from the Civil Service Commission,
Docket No. 2015-859.
Melanie R. Walter, Deputy Attorney General,
argued the cause for appellant New Jersey
Department of Community Affairs (Christopher
S. Porrino, Attorney General, attorney;
Melissa H. Raksa, Assistant Attorney
General, of counsel; Ms. Walter, on the
briefs).
Arnold Shep Cohen argued the cause for
respondent William Hendrickson (Oxfeld
Cohen, P.C., attorneys; Mr. Cohen, of
counsel and on the brief).
1
This appeal was argued before Judges Carmen H. Alvarez and
Carol E. Higbee. The opinion was not approved for filing prior
to Judge Higbee's death on January 3, 2017. Pursuant to Rule
2:13-2(b), "Appeals shall be decided by panels of 2 judges
designated by the presiding judge of the part except when the
presiding judge determines that an appeal should be determined
by a panel of 3 judges." That rule further provides that if a
judge is added after argument who did not participate in the
argument, the appeal shall be reargued "unless reargument is
waived." The presiding judge has determined that this appeal
shall be decided by a panel of three judges, and the parties
have consented to the addition to the panel of Judges Thomas V.
Manahan and Joseph F. Lisa and have waived reargument.
Christopher S. Porrino, Attorney General,
attorney for respondent Civil Service
Commission (Pamela N. Ullman, Deputy
Attorney General, on the statement in lieu
of brief).
The opinion of the court was delivered by
ALVAREZ, P.J.A.D.
The Department of Community Affairs (DCA) appeals from a
December 21, 2015 administrative law judge's (ALJ) decision
reducing the Bureau of Fire Code Enforcement's2 (Bureau)
disciplinary action terminating William Hendrickson, a fire
safety inspector, to a six-month suspension. Because the Civil
Service Commission (CSC or Commission) did not have a full
roster of three members constituting a quorum, N.J.S.A. 11A:2-3,
it could not adopt or reject the ALJ's decision until months
after the mandatory forty-five-day time frame elapsed. See
N.J.S.A. 52:14B-10(c). Thus the ALJ's initial decision was
"deemed-adopted" as the Commission's final decision.3 Ibid.
2
The Bureau of Fire Code Enforcement operates within the
Division of Fire Safety. The Division of Fire Safety "is
established in the Department of Community Affairs[.]" N.J.S.A.
52:27D-25b.
3
Hendrickson does not challenge the DCA's right to pursue an
appeal of the Commission's final decision when it results from
application of the deemed-adopted statute. That question
remains for another day. See Mastro v. Bd. of Trs., Pub. Emps.'
Ret. Sys., 266 N.J. Super. 445, 452-53 (App. Div. 1993). Had
the Commission rendered a decision in the normal course, the DCA
(continued)
2 A-3675-15T1
For the reasons that follow, we conclude that when the lack
of a quorum attributable to vacancies caused the agency
inaction, the current version of the deemed-adopted statute does
not require traditional deferential appellate review of the
ALJ's decision. Applying the standard of review applicable to
bench trials, we vacate the six-month suspension and reinstate
the DCA's decision ending Hendrickson's employment.
After the departmental hearing, the DCA issued a final
notice of disciplinary action (FNDA) imposing the sanction of
removal. Hendrickson appealed and the matter was transmitted to
the Office of Administrative Law (OAL) for a hearing as a
contested case under the Administrative Procedure Act (APA),
N.J.S.A. 52:14B-1 to -15, and the Uniform Administrative
Procedure Rules, N.J.A.C. 1:1-1.1 to -21.6.
The preliminary notice of disciplinary action (PNDA) that
followed the incident charged Hendrickson with conduct
unbecoming an employee, N.J.A.C. 4A:2-2.3(a)(6); discrimination
that affects equal employment opportunity, including sexual
harassment, N.J.A.C. 4A:2-2.3(a)(9); and other sufficient cause,
(continued)
would have the right of appeal. See In re Stallworth, 208 N.J.
182, 191 (2011) (agency appealed Commission's final decision
modifying employee's removal to a suspension).
3 A-3675-15T1
in violation of New Jersey's state policy prohibiting
discrimination in the workplace, N.J.A.C. 4A:2-2.3(a)(12).
The incident that triggered disciplinary proceedings was
described by the eyewitnesses, two of Hendrickson's co-workers,
at the administrative law hearing. Briefly, on December 1,
2013, when Hendrickson and the others began their shifts in the
parking lot of a sports stadium, a supervisor modified
Hendrickson's work assignment. Hendrickson was overheard by his
co-workers calling his supervisor, a woman, a "f---ing c--t."
Hendrickson testified that he did not remember using that
language, but admitted saying that he wished "she [would get] a
disease."
The ALJ's written decision found the outburst occurred as
Hendrickson's co-workers had described, and further found
Hendrickson's failure of memory to be incredible. Since the
language he used was "akin to a racial slur[,]" the ALJ
therefore concluded that DCA had met its burden of proof by a
preponderance of the credible evidence.
The ALJ also observed that Hendrickson's use of obscenities
in the presence of other employees hurt the morale of both the
supervisor as well as the co-workers who heard "the gender
slur." Furthermore, because the incident occurred in a parking
lot, she took "into consideration the possibility that members
4 A-3675-15T1
of the public also heard the gender slur and inappropriate
comments." The ALJ held that Hendrickson had violated the New
Jersey state policy prohibiting discrimination in the workplace,
defined in the handbook he was provided when he commenced
employment with the Bureau fifteen or sixteen months prior.
In weighing the appropriate discipline for the misconduct,
the ALJ took into account that this was the first blemish in
Hendrickson's disciplinary record, and that he incurred no other
charges for the months he worked with the Bureau thereafter.
Although troubled by his denial of having made the statement by
virtue of lack of memory, and refusal to acknowledge his
wrongdoing, she opined that removal was unwarranted.
Considering "the nature of the offense, the concept of
progressive discipline, and the employee's prior work record
[]," the ALJ determined that "removal was excessive []" and that
a six-month term of suspension sufficed. The OAL transmitted
the initial decision to the CSC and the parties filed
exceptions.
On the first date the initial decision was scheduled for
review by the Commission, it consisted of only one member, the
other seats being vacant.4 Accordingly, the CSC obtained a
4
When CSC members, Thomas Perna's and Richard Williams's, terms
ended in December 2015, the CSC was left with only one member,
(continued)
5 A-3675-15T1
forty-five-day extension to March 20, 2016, pursuant to statute.
See N.J.S.A. 52:14B-10(c). Because on that date it still did
not have a sufficient number of appointed members to constitute
a quorum, the agency requested a second forty-five-day extension
from the parties. Hendrickson did not consent. See id.;
N.J.A.C. 1:1-18.8(f) ("Extensions for filing initial or final
decisions may not exceed [forty-five] days from the original
decision due date. Additional extensions of not more than
[forty-five] days each may be granted only for good cause shown.
For final decisions, the order must additionally state that
unanimous consent to extend the due date was obtained from the
parties.").
Under the deemed-adopted statute, no further extensions
could be granted to the Commission. Thus, the ALJ's initial
decision was deemed to be the final pronouncement on the matter.
See In re Restrepo, 449 N.J. Super. 409, 418 (App. Div. 2017);
N.J. Election Law Enf't Comm'n v. DiVincenzo, 445 N.J. Super.
187, 197-99 (App. Div. 2016).
(continued)
Chairperson Robert Czech. The CSC met regularly during 2015
with Czech, Perna, and Williams. However, beginning in January
2016, the CSC cancelled all of its meetings through October 2016
due to Czech being the only member remaining on the CSC. On
October 19, 2016, the CSC began holding regular meetings with
its now current members, Czech, Dolores Gorczyca, and Daniel
O'Mullan. See Meetings of the Civil Service Commission,
available at http://www.state.nj.us/csc/about/meetings/schedule.
6 A-3675-15T1
On appeal, the DCA contends that Hendrickson's conduct
warranted the termination originally imposed, not merely a six-
month suspension. The DCA also contends that Hendrickson's
egregious conduct violated not only the State's anti-
discrimination policy, but basic behavioral norms that the
agency has a right to expect from its employees.
Finally, the DCA asserts that the ALJ's analysis of
Hendrickson's work history, if anything, supported termination.
The agency argues that if a new employee engages in significant
misconduct directed at a supervisor in response to a routine
work change, he patently lacks the good judgment and self-
control necessary for a fire code inspector. Persons employed
in that capacity must interact with the public regularly. In
the DCA's view, Hendrickson's nine subsequent incident-free
months do not offset the egregious conduct. The DCA also urges
us to consider the level of trust reposed in a fire inspector,
who conducts essential safety inspections and monitors the
implementation of fire safety standards.
Hendrickson responds that the ALJ's decision is "deemed
adopted" under the statute, is the final agency decision, and
therefore entitled to deferential review as a matter of law. He
further claims that termination is an unwarranted overreaction
7 A-3675-15T1
by the DCA, and not in line with other cases regarding employee
misconduct.
The process by which an ALJ's initial decision in a
contested case becomes the final agency decision is spelled out
in the statute:
The head of the agency, upon a review of the
record submitted by the [ALJ], shall adopt,
reject or modify the recommended report and
decision no later than [forty-five] days
after receipt of such recommendations . . .
. Unless the head of the agency modifies or
rejects the report within such period, the
decision of the [ALJ] shall be deemed
adopted as the final decision of the head of
the agency.
[N.J.S.A. 52:14B-10(c).]
In prior years, the statute allowed the time limits to be
extended for "good cause shown." N.J.S.A. 52:14B-10(c) (2001),
amended by N.J.S.A. 52:14B-10(c) (2013). The prior version of
the statute read: "For good cause shown, upon certification by
the director and the agency head, the time limits established
herein may be subject to extension." Ibid. Now, however, that
possibility no longer exists.
The 2014 amendment to the statute requires "unanimous
agreement of the parties" as the only means for an extension of
time beyond an initial forty-five days. N.J.S.A. 52:14B-10(c).
In most cases in which the agency seeks an extension,
unanimous agreement is unattainable. A prevailing party has no
8 A-3675-15T1
reason to agree. Effectively then, the current statute makes no
distinction between agency failures to act that are unavoidable,
such as the lack of a quorum, and those to which some "fault"
can be attributed. The implementing regulation, N.J.A.C. 1:1-
18.8(f), is similarly worded.
Our caselaw has historically disfavored automatic approval
statutes such as the deemed-adopted law. King v. N.J. Racing
Comm'n, 103 N.J. 412, 422 (1986). While recognizing the need
for the provision in the statute "to encourage prompt
consideration and disposition of contested cases[,]" the Court
was also mindful of "agency jurisdiction and regulatory
responsibility." Id. at 419-20.
In discussing the necessary balance between the two
competing interests, the Court explained the creation of the OAL
thusly:
While the statute creating the OAL focuses
on the integrity of the hearing function,
it also seeks to foster, enhance, and
preserve agency jurisdiction and regulatory
responsibility. See Unemployed-Employed
Council v. Horn, 85 N.J. 646 (1981). The
Court in [In re Uniform Administrative
Procedure Rules, 90 N.J. 85 (1982)] stressed
that while the OAL is possessed of
significant authority in the actual conduct
of administrative hearings in contested
cases on behalf of administrative agencies,
the agency itself retains the exclusive
right ultimately to decide these cases. [Id.
at 96.] In In re Kallen, 92 N.J. 14 (1983),
the Court emphasized that the agency itself
9 A-3675-15T1
in the exercise of its essential
jurisdiction has the exclusive right to
decide contested cases in administrative
hearings. Id. at 20. The Court further
observed the agency's jurisdiction in the
final analysis is nondelegable and that the
agency head remains accountable for the
efficient and effective use of public
resources in carrying out the agency's
delegated statutory responsibilities. Id.
at 21.
[King, supra, 103 N.J. at 420.]
For that reason, i.e. the need to offset an agency's expertise,
jurisdiction, and authority against the benefit of prompt
disposition of contested cases through transmission to the OAL,
the Court held that the deemed-adopted statute would not be
applied unless the agency acted in "bad faith," with
"inexcusable negligence, or with gross indifference." Id. at
421. In King, because the agency decision was unavoidable——the
lack of a quorum——the deemed-adopted statute was not applied.
Id. at 421-23. Instead, the matter was remanded for the agency
"to take remedial steps to cure the deficiency and to issue a
decision." Id. at 423.
The Court in Matturri v. Board of Trustees of the Judicial
Retirement System, 173 N.J. 368 (2002) reaffirmed the need to
balance deference to an agency's expertise against the need to
promptly dispose of contested cases. Id. at 378-81. In that
case, the State House Commission, "a most unusual agency head,"
10 A-3675-15T1
failed to timely respond to an ALJ decision in the area of
judicial pensions. Id. at 380. Because the agency head was
required to meet only every three months, and rarely met more
frequently, it missed the deadline by two and one-half weeks.
Id. at 376, 380. The Court said: "[i]t would make little sense
to apply the automatic approval provision of N.J.S.A. 52:14B-
10(c) on these facts simply for the sake of agency
efficiency[,]" and declined to do so. Id. at 381.
In sum, the pre-2014 amendment precedent limited
application of the deemed-adopted provision to "reserve [the]
decisional authority in administrative agencies . . . while
still promoting efficiency and protecting against agency bad
faith or inexcusable negligence." N.J. Election, supra, 445
N.J. Super. at 198-99 (alteration in original) (internal
citation and quotation marks omitted).
Pre-amendment examples of the gross indifference,
inexcusable neglect, or bad faith that made imposition of the
deemed-adopted statute appropriate can be found in Capone v. New
Jersey Racing Commission, 358 N.J. Super. 339, 341 (App. Div.
2003). In Capone, the Racing Commission delayed seven months as
to one matter, and over a year on another. Ibid. In both
instances, "the records were small and the issues simple
. . . ." Id. at 349-50. The Racing Commission historically had
11 A-3675-15T1
difficulties meeting its review responsibilities, and other
published cases had addressed the problem, to little effect.
Because we found the Racing Commission's failure to issue
decisions to be inexcusable neglect or gross indifference to
agency and regulatory responsibilities, the deemed-adopted
statute was applied. Id. at 350.
The circumstances here are entirely different from those
described in Capone, and are more like the scenarios in King and
in Matturri. The Commission's inability to act was entirely
beyond its control. Under the prior iteration of the deemed-
adopted statute, when good cause excused agency inaction, as in
King, the Court remanded the matter to allow the agency to apply
its expertise, implement its legislative mandate, and render the
final decision. In Matturri, the agency requested and received
an extension granted out of time, and that decision was
affirmed. Absent that "good cause" escape clause, as in the case
with the current version of the law, remand is not possible.
Because automatic approval statutes are held in disfavor,
and we have historically deferred to an agency's expertise on
appellate review, some accommodation should be made when an
agency's inability to act on a timely basis is entirely
involuntary. Certainly it was not the Legislature's intent when
it enacted the 2014 version of the statute, which seemingly has
12 A-3675-15T1
no escape clause, to "up-end the allocation of [regulatory]
responsibilities." See N.J. Election, supra, 445 N.J. Super. at
199.
We only play a limited role on the appeal of administrative
agency decisions. Stallworth, supra, 208 N.J. at 194. To
reverse an agency's decision, it must be demonstrated to be
arbitrary, capricious, or unreasonable. Ibid. In making that
determination, the following factors are taken into account:
(1) whether the agency's action violates
express or implied legislative policies,
that is, did the agency follow the law; (2)
whether the record contains substantial
evidence to support the findings on which
the agency based its action; and (3) whether
in applying the legislative policies to the
facts, the agency clearly erred in reaching
a conclusion that could not reasonably have
been made on a showing of the relevant
factors.
[Ibid. (quoting In re Carter, 191 N.J. 474,
at 482-83 (2007)).]
This highly deferential review of agency decisions is animated
by our acknowledgment of an agency's particular and superior
expertise in the legislative arena in which it functions. Id.
at 195.
The deferential standard of review applies to disciplinary
actions. Ibid. With regard to such sanctions, we ordinarily do
not substitute our judgment for that of the agency, even though
we might have reached a different result. Id. at 194-95. We
13 A-3675-15T1
only do so when the "punishment is so disproportionate to the
offense, in the light of all the circumstances, as to be
shocking to one's sense of fairness." Id. at 195 (quoting
Carter, supra, 191 N.J. at 484).
Accordingly, we conclude that, in applying the deemed-
adopted statute, we must attempt to balance the Legislature's
commitment to the timely disposition of contested cases in the
OAL with the ability of regulatory agencies to act within their
own statutorily defined responsibilities. See King, supra, 103
N.J. at 419-21; Matturri, supra, 173 N.J. at 379-80. In
maintaining that balance, it follows that, at a minimum, an
ALJ's deemed-adopted decision should not be reviewed
deferentially. The rationale behind that deferential review
provides additional support for our conclusion.
We will therefore apply the equally familiar standard of
review for bench trials. The ALJ's factual findings will be
affirmed to the extent they are supported by substantial
credible evidence in the record. Zaman v. Felton, 219 N.J. 199,
215 (2014). No deference will be accorded to her legal
conclusions; they will be reviewed de novo. Id. at 216.
Initially, we note that the ALJ credited the eyewitness
testimony that Hendrickson used the particular gender-specific
foul language towards his supervisor while in a public place.
14 A-3675-15T1
The ALJ did not accept his lapse in memory as truthful.
Additionally, she was troubled by his "failure to acknowledge
his wrongdoing" even though he admitted saying he wished his
supervisor would get a disease. Despite finding Hendrickson
engaged in the conduct, and holding that it violated the State's
policy against discrimination and was unacceptable both towards
other employees and the public, she considered the doctrine of
progressive discipline required a lesser penalty than
termination. The ALJ's factual findings are supported by the
record; the propriety of the disciplinary sanction, however, is
a question of law which we will review de novo.
It was clear from her decision that the ALJ was at least
uncomfortable with Hendrickson's lack of candor and remorse,
while concerned that his clean disciplinary record before and
after the event mandated a lesser sanction. Hendrickson's job,
which involves enforcement of safety standards while interacting
with the public, bears similarity to the role played by law
enforcement officials. The record does not allow for a more
detailed comparison, but it cannot be disputed that Hendrickson
is required to interact with members of the public in performing
enforcement duties that impact public safety.
The concept of progressive discipline has been employed to
impose severe disciplinary sanction when a public employee's
15 A-3675-15T1
misconduct is habitual, or to mitigate a penalty. In re
Herrmann, 192 N.J. 19, 30-33 (2007). When employed to mitigate,
it results in incremental punishment. Id. at 33. But, the
doctrine has been bypassed "when the misconduct is severe, when
it is unbecoming to the employee's position or renders the
employee unsuitable for continuation in the position, or when
application of the principle would be contrary to the public
interest." Ibid.; see State v. Saavedra, 222 N.J. 39, 74 (2016)
(noting New Jersey's "long-expressed [] strong public policy
against discrimination" in the workplace); Lehmann v. Toys 'R'
Us, Inc., 132 N.J. 587, 600 (1993) ("Freedom
from discrimination is one of the fundamental principles of our
society. Discrimination based on gender is 'peculiarly repugnant
in a society which prides itself on judging each individual by
his or her merits.'" (quoting Grigoletti v. Ortho Pharm. Corp.,
118 N.J. 89, 96 (1990))). Additionally, the doctrine will not
be applied if an employee "engages in severe misconduct,
especially when the employee's position involves public safety
and the misconduct causes risk of harm to persons or property."
In re Herrmann, supra, 192 N.J. at 33. Termination has been
affirmed where the employee's conduct was unbecoming his or her
position regardless of a blameless work history. Id. at 34.
16 A-3675-15T1
In this case, in addition to the fact Hendrickson's
position involves public safety and requires interaction with
the public, his lack of truthfulness during the hearing, and
lack of remorse for his loss of control, make him a poor choice
for incremental discipline. As a result, we find as a matter of
law that the conduct of this fire inspector warranted
termination. Incremental sanctions in light of his job
responsibilities, which require interaction with the public, are
too much of a risk. And his lack of candor and remorse do not
inspire confidence in his ability to conduct himself in a
measured fashion in an undoubtedly demanding position. This
incident, at the very beginning of Hendrickson's career, augured
ill for his future.
The incident violated the State's anti-discrimination
policy and societal norms. As a matter of law, the doctrine of
progressive discipline should be bypassed.
Reversed; the original sanction of termination is
reinstated.
17 A-3675-15T1