Davis v. Byers Volvo

[Cite as Davis v. Byers Volvo, 2012-Ohio-882.]
IN THE COURT OF APPEALS OF OHIO
FOURTH APPELLATE DISTRICT
PIKE COUNTY
TRACE DAVIS, et al., :
Plaintiffs-Appellants/, : Case No. 11CA817
Cross-Appellees
vs. :
BYERS VOLVO, et al., : DECISION AND JUDGMENT ENTRY
Defendants, :
and :
KIRK HERBSTREIT, :
Defendant-Appellee/ :
Cross-Appellant.
________________________________________________________________
APPEARANCES:
COUNSEL FOR APPELLANTS: Jason Shugart and D. Dale Seif, Jr., 110 East Emmit Avenue,
Waverly, Ohio 45690
COUNSEL FOR APPELLEE: John K. Keller and Christopher C. Wager, 52 East Gay
Street, P.O. Box 1008, Columbus, Ohio 43216-1008
CIVIL CASE FROM COMMON PLEAS COURT
DATE JOURNALIZED: 2-24-12
ABELE, P.J.
{¶ 1} This is an appeal from a Pike County Common Pleas Court summary judgment in
favor of Kirk Herbstreit, defendant below and appellee/cross-appellant herein.
PIKE, 11CA817 2
{¶ 2} Trace and Tonya Davis, plaintiffs below and appellants/cross-appellees herein, raise
the following “assignments of error” for review:1
FIRST ASSIGNMENT OF ERROR:
“UNDER THE CONSUMER SALES PRACTICES ACT (“CSPA”),
R.C. 1345.02(C), THE TRIAL COURT IS REQUIRED TO ‘GIVE
DUE CONSIDERATION AND GREAT WEIGHT TO FEDERAL
TRADE COMMISSION ORDERS, TRADE REGULATIONS
RULES AND GUIDES, AND THE FEDERAL COURTS’
INTERPRETATIONS OF SUBSECTION 45(a)(1) OF THE
“FEDERAL TRADE COMMISSION ACT,” 38 STAT. 717 (1914), 15
U.S.C.A. 41, AS AMENDED.’ IN 2009, THE FTC UPDATED THE
GUIDES CONCERNING USE OF ENDORSEMENTS AND
TESTIMONIALS IN ADVERTISING. THE GUIDES CONTAIN
FIVE FACTORS TO REVIEW WHEN ANALYZING CELEBRITY
ENDORSEMENT CASES.
DID THE TRIAL COURT COMMIT REVERSIBLE ERROR BY
FAILING TO CONSIDER THE FTC RULES AND GUIDES AS
REQUIRED BY THE CSPA?”
SECOND ASSIGNMENT OF ERROR:
“UNDER OHIO LAW, THE STATEMENTS MADE BY MR.
HERBSTREIT WERE SUFFICIENT TO SURVIVE SUMMARY
JUDGMENT.
1
Appellants’ brief fails to designate proper assignments of error. The “assignments of error” do not assign any error
to the trial court’s ruling. See Painter and Dennis, Ohio Appellate Practice (2007 Ed.), Section 1.45 (stating that “the
assignments of error * * * set forth the rulings of the trial court * * * contended to be erroneous”); see, also, App. R. Rule 16 (1992
staff notes) (setting forth an example of a proper assignment of error as, “The trial court erred in overruling defendant-appellant’s
motion for directed verdict. (Tr. ___)”). Instead, appellants have framed them as propositions of law. While a proposition of
law is appropriate in an appellate brief to the Ohio Supreme Court, an “assignment of error” is appropriate in an appellate brief to
an Ohio appellate court. See App.R. 16(A)(3); S.Ct. R.P. 6(B)(1). Because appellants do not raise appropriate assignments of
error, we would be within our discretion to simply disregard their arguments. See State v. Maxson (1990), 66 Ohio App.3d 32,
36, 583 N.E.2d 402 (declining to address an appellant’s alleged error “[b]ecause the assignment is advanced as a proposition of
law rather than as an assignment of error, [and] it does not comply with the Appellate Rules”); see, also, Headings v. Ranco, Inc.,
Union App. No. 14-04-33, 2005-Ohio-1095, ¶6. We will, nevertheless, construe the improperly-framed “assignments of error”
as asserting error in the trial court’s summary judgment ruling. See Geico Gen. Ins. Co. v. Van Meter, Ross App. No. 07CA3002,
2008-Ohio-5110, fn.1.
PIKE, 11CA817 3
DID THE TRIAL COURT COMMIT REVERSIBLE ERROR BY
HOLDING THE STATEMENTS MADE BY MR. HERBSTREIT
WERE NOT SUFFICIENT TO SURVIVE SUMMARY
JUDGMENT?”
THIRD ASSIGNMENT OF ERROR:
“UNDER OHIO LAW AND SHUMAKER [V. HAMILTON
CHEVROLET, INC., 184 OHIO APP.3D 326, 2009-OHIO-5263,
920 N.E.2D 1023], THE TRIER OF FACT SHOULD CONSIDER
THE FACTS FROM THE CONSUMER’S POINT OF VIEW
WHEN DETERMINING WHETHER A VIOLATION OF THE
CSPA OCCURRED.
DID THE TRIAL COURT COMMIT REVERSIBLE ERROR BY
FAILING TO CONSIDER THE FACTS FROM THE
CONSUMER’S POINT OF VIEW?”
FOURTH ASSIGNMENT OF ERROR:
“THE TRIAL COURT HELD, ‘A REVIEW OF THE COMPLAINT
WILL VALIDATE THAT PLAINTIFF’S (SIC) MAKE NO
CLAIMS IN REGARDS TO THE ORIGINAL PURCHASING
DECISION BEING INFLUENCED BY MR. HERBSTREIT.’
PLAINTIFFS CLEARLY STATED IN THEIR COMPLAINT
THAT THE ORIGINAL PURCHASE WAS AT A DEALERSHIP
IN WEST VIRGINIA AND PLAINTIFFS HAVE NO BASIS TO
ALLEGE CSPA VIOLATIONS AGAINST THE ORIGINAL
SELLER OF THE VEHICLE.
DID THE TRIAL COURT COMMIT REVERSIBLE ERROR BY
MISINTERPRETING THE CSPA TO ONLY APPLY TO THE
FIRST VISIT TO A BUSINESS?”
FIFTH ASSIGNMENT OF ERROR:
“UNDER OHIO LAW, EACH VISIT TO A DEALERSHIP FOR
SERVICE WORK IS AN INDEPENDENT TRANSACTION. SEE
KELLER V. PRIDE CHEVROLET, INC., (9TH DIST., 1988) 1988
WL 107009, OHIO PUBLIC INSPECTION FILE (‘OPIF’) NO.
1165; KHOURI V. LEWIS (C.P. CUYAHOGA, AUGUST 8, 2001),
OPIF NO. 1995. THE CONDUCT OF SALES AND SERVICE
REPRESENTATIVES MAY DIFFER FROM ONE VISIT TO THE
PIKE, 11CA817 4
NEXT AND DIFFERENT VIOLATIONS OF THE CSPA CAN
OCCUR DURING EACH TRANSACTION. PLAINTIFFS
CLEARLY STATE IN THEIR COMPLAINT THAT MR.
HERBSTREIT DID NOT INFLUENCE THEIR INITIAL
DECISION TO TAKE THEIR CAR TO DEFENDANTS, BUT
PLAINTIFFS STATE MR. HERBSTREIT WAS A STRONG
INFLUENCE IN THEIR DECISIONS TO CONTINUE TO TAKE
THEIR CAR TO DEFENDANTS AFTER 15 VISITS THAT
FAILED TO CORRECT THE PROBLEMS WITH THE VEHICLE.
THE TRIAL COURT HELD, ‘PLAINTIFFS MAKE NO CLAIMS
THAT MR. HERBSTREIT INFLUENCED THEIR DECISION TO
TAKE THEIR VEHICLE TO BYERS AUTO OR BYERS
VOLVO.’
DID THE TRIAL COURT COMMIT REVERSIBLE ERROR BY
ONLY CONSIDERING THE INITIAL DECISION TO GO TO
BYERS AND FAILING TO CONSIDER EACH VISIT TO BYERS
AS A SEPARATE, ACTIONABLE, TRANSACTION?”
SIXTH ASSIGNMENT OF ERROR:
“UNDER CIV.R. 56, THE TRIAL COURT IS REQUIRED TO
CONSTRUE THE EVIDENCE MOST STRONGLY IN FAVOR OF
PLAINTIFFS.
DID THE TRIAL COURT COMMIT REVERSIBLE ERROR BY
FAILING TO CONSTRUE THE EVIDENCE MOST STRONGLY
IN FAVOR OF PLAINTIFFS?”
SEVENTH ASSIGNMENT OF ERROR:
“UNDER OHIO LAW, A CSPA VIOLATION SATISFIES THE
‘UNDERLYING TORT’ REQUIREMENT OF A COMMON LAW
CIVIL CONSPIRACY CLAIM.
DID THE TRIAL COURT COMMIT REVERSIBLE ERROR IN
DISMISSING THE CIVIL CONSPIRACY COMPLAINT WHEN
PLAINTIFFS’ CSPA CLAIMS WERE INSUFFICIENT TO
SURVIVE SUMMARY JUDGMENT, AND IF SO, DOES A CSPA
VIOLATION SATISFY THE ‘UNDERLYING TORT’
REQUIREMENT OF A CIVIL CONSPIRACY CLAIM?”
PIKE, 11CA817 5
{¶ 3} Appellee/Cross-Appellant raises the following assignment of
{¶ 4} error:
“THE TRIAL COURT ERRED WHEN IT DENIED
DEFENDANT-APPELLEE-CROSS APPELLANT’S MOTION
FOR ATTORNEYS’ FEES PURSUANT TO O.R.C.
1345.09(F)(1).”
{¶ 5} The present case involves appellants’ allegation that appellee’s statements in Byers
Auto commercials constituted unfair or deceptive acts or practices. In 2004, appellants purchased
a Volvo XC-90 from a West Virginia car dealership. Before appellee ever appeared in Byers’
advertisements, appellants took their vehicle to Byers for service on fourteen different occasions.
After appellee appeared in the commercials, appellants took their vehicle to Byers’ service
department an additional seven times. Appellees claim that they continued to take their vehicle to
Byers for service, even after fourteen prior visits failed to completely fix the vehicle, based upon
the television advertisements in which appellee appeared.
{¶ 6} Appellants subsequently filed a complaint against numerous defendants, including
appellee. While appellants’ complaint contains several claims for relief, only three involve
appellee. Appellants alleged that: (1) appellee violated the Consumer Sales Practices Act by
engaging in unfair and deceptive acts;2 (2) appellee committed negligent misrepresentation; and
2
The only paragraph contained within their CSPA claim that relates to appellee states: “71. All Defendants
committed unfair and deceptive acts by misrepresenting the quality of the Vehicle.” Except for paragraph 71 of their
amended complaint, appellants have not otherwise alleged that appellee misrepresented the quality of the vehicle. As
explained later in this opinion, appellants never clearly set forth their specific CSPA claim against appellee, but appellants
appear to assert that appellee engaged in unfair and deceptive acts of practices by appearing in the Byers commercials. They
apparently believe that, through those commercials, appellee misrepresented the quality of the Byers service department.
PIKE, 11CA817 6
(3) appellee engaged in a civil conspiracy.
{¶ 7} On September 13, 2010, appellee filed a summary judgment motion and argued that
no genuine issues of material fact remained regarding appellants’ three claims for relief against
him. Regarding appellants’ CSPA claim, appellee asserted that appellants cannot demonstrate
that: (1) appellee made a deceptive or misleading statement; or (2) appellee’s statements would
induce a reasonable person to continue taking a vehicle to Byers for service after fourteen prior
failed service visits. Regarding appellants’ negligent misrepresentation claim, appellee contended
that no genuine issues of material fact remained as to whether appellee made a false or misleading
statement concerning the quality or workmanship of the Byers service department. Appellee
further argued that because appellants cannot demonstrate the existence of a material fact regarding
either of the foregoing torts, appellants do not have a valid civil conspiracy claim.
{¶ 8} Appellee supported his motion with an affidavit from the Byers employee
responsible for advertising. In the affidavit, the employee stated that Byers did not ask appellee to
speak to the quality and workmanship of the Byers service department and that he did not do so in
the advertisements. The employee also attached a copy of the statements that appellee made in the
commercials:
“Byers has served Central Ohio’s transportation needs since 1897, the same
year the Big Ten Conference was established. Now, that’s a tradition of excellence
and a record to be proud of. ByersAuto.Com, Ohio’s largest on-line selection.
ByersAuto.com, 20 franchises, one location. ByersAuto.com. No one sells more
vehicles in Central Ohio. Thousands of vehicles, all on sale now at
ByersAuto.com. Click it, buy it, drive it, and ByersAuto.com.”
“Who has time to drive around looking for the perfect car? Save yourself
time. Visit all 20 of our franchises at one location. Click it, buy it, drive it, at
ByersAuto.com, Ohio’s largest on-line selection. ByersAuto.com. Twenty
franchises, one location. ByersAuto.com. No one sells more vehicles in Central
PIKE, 11CA817 7
Ohio. Thousands of vehicles all on sale 24 hours a day at ByersAuto.com. Click
it, but it, drive it at ByersAuto.com.”
“Click it, buy it, drive it at ByersAuto.com. Byers has more brands than
Ricart and Germain combined, which means that Byers can offer you the best
selection, the best price and dedicated internet specialists to assist you. Click it,
but it, drive it at ByersAuto.com. Byers is the oldest and largest dealer in Central
Ohio. ByersAuto.com. That’s B-Y-E-R-S Auto.com. Click it, buy it, drive it at
ByersAuto.com.”
“Click it, buy it, drive [it] at ByersAuto.com. For the best selection and the
best price go to one place, ByersAuto.com. Click it, buy it, drive it at
ByersAuto.com. Byers is the oldest and largest dealer in Central Ohio. We have
more brands than Ricart and Germain combined, all at one location,
ByersAuto.com. That’s B-Y-E-R-S Auto.com. Click it, buy it, drive it at
ByersAuto.com.”
“Click it, schedule it, service it at ByersAuto.com. Byers sells and services
more vehicles than anyone in Central Ohio. At ByersAuto.com, you’re only one
click away from scheduling your next service appointment at any of our convenient
locations. Click it, schedule it, service it at ByersAuto.com. Sales and service all
in one location, ByersAuto.com. That’s B-Y-E-R-S Auto.com. Click it, schedule
it, service it at ByersAuto.com.”
{¶ 9} In opposition, appellants argued that whether appellee’s statements influenced their
decision to continue to take their vehicle to Byers, despite repeated prior failed attempts to fix the
vehicle, constitutes a question of fact that only a jury can decide. Appellants asserted that they
“took the car back another 7 times because they refused to believe a nationally recognized
spokesperson could endorse a negligent and/or deceptive company.” Mr. Davis averred in an
affidavit:
“I continued to return to Byers for servicing of the vehicle after numerous
faulty repairs as a result of [appellee]’s endorsements for Byers. If [appellee] was
not endorsing Byers Auto, then I would have taken my car elsewhere.
****
I continued to take the Vehicle to Byers because [appellee] is a nationally
known spokesperson who would not endorse a business that cheats customers.”
PIKE, 11CA817 8
In her affidavit, Mrs. Davis likewise stated: “My husband continued to return to Byers, after others
told us not to, because of the endorsements by [appellee].”
{¶ 10} In reply, appellee reiterated that appellants have not alleged a false or deceptive
statement that appellee made regarding the quality of the Byers service department. He asserted:
“The fact that [appellee] was featured in advertisements that urged viewers to visit Byers’ website
and accurately described the size and history of the dealership does not mean that [appellee] made
deceptive or misleading statements.”
{¶ 11} On December 28, 2010, the trial court entered summary judgment in appellee’s
favor. This appeal followed.
I
{¶ 12} Although appellants set forth seven "assignments of error," the crux of their
argument is that the trial court erred by awarding appellee’s summary judgment. Appellants argue
in essence that the trial court erred by concluding that no genuine issues of material fact exist
regarding their CSPA and civil conspiracy claims against appellee.3 Appellants assert that
genuine issues of material fact remain as to whether appellee’s statements are deceptive under
Ohio law and under the FTC endorsement guides. Appellants further contend that the trial court
did not apply the law correctly when it ruled on the summary judgment motion. They argue that
the trial court: (1) failed to consider the FTC endorsement rules; (2) failed to consider the facts
from the consumer’s viewpoint; and (3) failed to view the evidence most strongly in appellants’
favor. Appellants additionally assert that the trial court wrongly interpreted the CSPA to apply only
3
We observe that appellants have not raised any issue on appeal regarding their negligent misrepresentation claim.
PIKE, 11CA817 9
to their first visit to the business and that the court failed to consider each visit a separate
actionable consumer transaction. Appellants lastly claim that the trial court erred by entering
summary judgment on their civil conspiracy claim when genuine issues of material fact remain
regarding the underlying tort, i.e., their CSPA claim.
{¶ 13} Because appellants have not raised proper assignments of error, we do not
necessarily address their arguments in the same order as presented in their brief. Rather, we will
address them in what we perceive to be a more logical order. Furthermore, when practical, we
have combined the arguments.
II
{¶ 14} The same basic standard of review governs appellants’ seven assignments of error.
Appellate courts review trial court summary judgment decisions de novo. Grafton v. Ohio Edison
Co. (1996), 77 Ohio St.3d 102, 105, 671 N.E.2d 241. Accordingly, appellate courts must
independently review the record to determine if summary judgment is appropriate. In other words,
appellate courts need not defer to trial court summary judgment decisions. See Brown v. Scioto
Cty. Bd. of Commrs. (1993), 87 Ohio App.3d 704, 711, 622 N.E.2d 1153; Morehead v. Conley
(1991), 75 Ohio App.3d 409, 411–412, 599 N.E.2d 786. Thus, to determine whether a trial court
properly awarded summary judgment, an appellate court must review the Civ.R. 56 summary
judgment standard as well as the applicable law. Civ.R. 56(C) provides:
Summary judgment shall be rendered forthwith if the pleadings, depositions,
answers to interrogatories, written admissions, affidavits, transcripts of evidence in
the pending case, and written stipulations of fact, if any, timely filed in the action,
show that there is no genuine issue as to any material fact and that the moving party
is entitled to judgment as a matter of law. No evidence or stipulation may be
considered except as stated in this rule. A summary judgment shall not be rendered
unless it appears from the evidence or stipulation, and only from the evidence or
PIKE, 11CA817 10
stipulation, that reasonable minds can come to but one conclusion and that
conclusion is adverse to the party against whom the motion for summary judgment
is made, that party being entitled to have the evidence or stipulation construed most
strongly in the party’s favor.
{¶ 15} Accordingly, trial courts may not grant summary judgment unless the evidence
demonstrates that (1) no genuine issue as to any material fact remains to be litigated, (2) the
moving party is entitled to judgment as a matter of law, and (3) it appears from the evidence that
reasonable minds can come to but one conclusion, and after viewing the evidence most strongly in
favor of the nonmoving party, that conclusion is adverse to the party against whom the motion for
summary judgment is made. See, e.g., Vahila v. Hall (1997), 77 Ohio St.3d 421, 429–430, 674
N.E.2d 1164.
{¶ 16} Under Civ.R. 56, the moving party bears the initial burden to inform the trial court
of the basis for the motion and to identify those portions of the record that demonstrate the absence
of a material fact. Id.; Dresher v. Burt (1996), 75 Ohio St.3d 280, 293, 662 N.E.2d 264. The
moving party cannot discharge its initial burden under the rule with a conclusory assertion that the
nonmoving party has no evidence to prove its case. See Kulch v. Structural Fibers, Inc. (1997), 78
Ohio St.3d 134, 147, 677 N.E.2d 308; Dresher, supra. Rather, the moving party must specifically
refer to the “pleadings, depositions, answers to interrogatories, written admissions, affidavits,
transcripts of evidence in the pending case, and written stipulations of fact, if any,” which
affirmatively demonstrate that the nonmoving party has no evidence to support the nonmoving
party’s claims. Civ.R. 56(C); Dresher, supra.
{¶ 17} “[U]nless a movant meets its initial burden of establishing that the nonmovant has
either a complete lack of evidence or has an insufficient showing of evidence to establish the
PIKE, 11CA817 11
existence of an essential element of its case upon which the nonmovant will have the burden of
proof at trial, a trial court shall not grant a summary judgment.” Pennsylvania Lumbermans Ins.
Corp. v. Landmark Elec., Inc. (1996), 110 Ohio App.3d 732, 742, 675 N.E.2d 65. Once the
moving party satisfies its burden, the nonmoving party bears a corresponding duty to set forth
specific facts showing that there is a genuine issue for trial. Civ.R. 56(E); Dresher, supra. A trial
court may grant a properly supported summary judgment motion if the nonmoving party does not
respond, by affidavit or as otherwise provided in Civ.R. 56, with specific facts showing that there
is a genuine issue for trial. Id.; Jackson v. Alert Fire & Safety Equip., Inc. (1991), 58 Ohio St.3d
48, 52, 567 N.E.2d 1027.
III
{¶ 18} Appellants’ first six assignments of error concern the summary judgment regarding
appellants’ CSPA claim. Because the same general principles apply to these assignments of error,
we have combined them for ease of analysis.
{¶ 19} In their first, second, third, fourth, fifth, and sixth assignments of error, appellants
argue that the trial court erred by concluding that no genuine issues of material fact remained as to
whether appellee’s statements amounted to unfair or deceptive acts or practices. Each assignment
of error raises a more specific reason why the trial court wrongly concluded that genuine issues of
material fact do not exist.
{¶ 20} In their first assignment of error, appellants assert that the trial court improperly
determined that no genuine issues of material fact remained as to whether appellee’s statements
amount to unfair or deceptive acts or practices. They claim that had the trial court properly
applied the law–specifically R.C. 1345.02(C)–it would have determined that genuine issues of
PIKE, 11CA817 12
material fact remains. Appellants argue that the trial court ignored the R.C. 1345.02(C) mandate
to “give due consideration and great weight to federal trade commission orders, trade regulation
rules and guides, and the federal courts’ interpretations of subsection 45 (a)(1) of the ‘Federal
Trade Commission Act.” More particularly, appellants argue that the trial court erred by failing to
consider the FTC celebrity endorsement guides. Appellants contend that if the trial court had
applied the FTC celebrity endorsement guides, it would have concluded that genuine issues of
material fact remain to be litigated regarding whether appellee: (1) purchased a car from Byers; (2)
paid to have a car serviced by Byers; (3) purchased products or services from Byers Auto; and (4)
obtained vehicles and service work as compensation for his advertising services.
{¶ 21} In their second assignment of error, appellants claim that genuine issues of material
fact remain regarding the truthfulness of the statements appellee made in the advertisements.
{¶ 22} In their third assignment of error, appellants assert that the trial court erred by
failing to consider appellee’s statements from the consumer’s viewpoint.
{¶ 23} In their fourth assignment of error, appellants argue that the trial court improperly
interpreted the CSPA to apply only to a consumer’s first visit to a business.
{¶ 24} In their fifth assignment of error, appellants contend that the trial court erred by
failing to consider each of appellants’ service visits to Byers as a separate, actionable consumer
transaction.
{¶ 25} In their sixth assignment of error, appellants claim that the trial court failed to
construe the evidence most strongly in their favor.
A
{¶ 26} The Ohio CSPA is codified at R.C. Chapter 1345. R.C. 1345.02(A) sets forth the
PIKE, 11CA817 13
general prohibition against unfair or deceptive acts or practices and states:
(A) No supplier shall commit an unfair or deceptive act or practice in
connection with a consumer transaction. Such an unfair or deceptive act or
practice by a supplier violates this section whether it occurs before, during, or after
the transaction.4
Because the CSPA “is a remedial law which is designed to compensate for traditional consumer
remedies,” a court must liberally construe it. Einhorn v. Ford Motor Co. (1990), 48 Ohio St.3d
27, 29, 548 N.E.2d 933, citing R.C. 1.11 and Roberts and Martz, Consumerism Comes of Age:
Treble Damages and Attorney Fees in Consumer Transactions–the Ohio Consumer Sales Practices
Act (1981), 42 Ohio St. L.J. 927, 928-929. The statute further directs courts to “give due
consideration and great weight to federal trade commission orders, trade regulation rules and
guides, and the federal courts’ interpretations of subsection 45 (a)(1) of the ‘Federal Trade
4
In the case at bar, neither party has disputed whether the CSPA applies to appellants’ claims against appellee.
Thus, we assume for purposes of argument that appellants are “consumers,” that appellee is a “supplier,” and that the
advertisement represented a “consumer transaction.” R.C. 1345.01(A), (C), and (D) define “consumer,” “supplier,” and
“consumer transaction” as follows:
(A) “Consumer transaction” means a sale, lease, assignment, award by chance, or other transfer of
an item of goods, a service, a franchise, or an intangible, to an individual for purposes that are primarily
personal, family, or household, or solicitation to supply any of these things. * * *
(C) “Supplier” means a seller, lessor, assignor, franchisor, or other person engaged in the business
of effecting or soliciting consumer transactions, whether or not the person deals directly with the consumer.
***
(D) “Consumer” means a person who engages in a consumer transaction with a supplier.
Moreover, we observe that appellee has not argued that the R.C. 1345.12(B) exclusion renders the CSPA inapplicable
to his statements. R.C. 1345.12(B) states that the CSPA does not apply to: “A publisher, broadcaster, printer, or other person
engaged in the dissemination of information or the reproduction of printed or pictorial matter insofar as the information or
matter has been disseminated or reproduced on behalf of others without knowledge that it violated sections 1345.01 to
1345.13 of the Revised Code[.]”
PIKE, 11CA817 14
Commission Act,’ 38 Stat. 717 (1914), 15 U.S.C.A. 41, as amended.” R.C. 1345.02(C).
B
{¶ 27} Some courts have held that whether any given act or practice may be unfair or
deceptive is ordinarily an issue of fact to be decided from all the relevant facts and circumstances
in the particular case. Mannix v. DCB Service, Inc., Montgomery App. No. 19910,
2004-Ohio-6672, ¶18; Swiger v. Terminix Intern. Co. (June 28, 1995), Montgomery App. No.
14523. We do not believe, however, that in all CSPA cases a jury must decide whether a
defendant engaged in a deceptive act or practice. Instead, when the evidence plainly reveals that a
reasonable jury could not find that the act or practice misled a reasonable consumer, then whether
a defendant engaged in a deceptive act or practice may be determined as a matter of law.5 See
Shumaker v. Hamilton Chevrolet, Inc., 184 Ohio App.3d 326, 2009-Ohio-5263, 920 N.E.2d 1023,
at ¶22 (appearing to decide, as a matter of law, that supplier did not engage in deceptive act or
practice); Chesnut v. Progressive Cas. Ins. Co., 166 Ohio App.3d 299, 2006-Ohio-2080, 850
N.E.2d 751, ¶25 (concluding as matter of law that supplier did not engage in deceptive act or
practice); Dayton Sports Center, Inc. v. 9-Ball, Inc. (2001), 141 Ohio App.3d 402, 406, 751 N.E.2d
520. (concluding, seemingly as a matter of law, that statement constituted puffery). Moreover, we
think that the wiser rule might be that whether an act or practice is deceptive is ordinarily a
question of law. If whether an act or practice is deceptive is left to a jury to decide, suppliers will
lack guidance as to how to conduct their affairs so as to comply with CSPA.
5
Courts apply a similar principle in summary judgment cases that involve comparative negligence, which is
ordinarily a question of fact. See, e.g., Robson v. Quentin E. Cadd Agency, 179 Ohio App.3d 298, 2008-Ohio-5909, 901
N.E.2d 835, ¶28.
PIKE, 11CA817 15
C
{¶ 28} “In general, the CSPA defines ‘unfair or deceptive consumer sales practices’ as
those that mislead consumers about the nature of the product [or service] they are receiving * * *.”
Johnson v. Microsoft Corp., 106 Ohio St.3d 278, 2005-Ohio-4985, 834 N.E.2d 791, ¶24 (footnote
omitted). Other courts have defined a deceptive act as one that “‘has the likelihood of inducing a
state of mind in the consumer that is not in accord with the facts.’” Chesnut at ¶23, quoting
McCullough v. Spitzer Motor Ctr., Inc. (Jan. 27, 1994), Cuyahoga App. No. 64465. Generally,
“‘[t]he basic test is one of fairness; the act need not rise to the level of fraud, negligence, or breach
of contract.’” Id., quoting Mannix at ¶18.
{¶ 29} Another court defined a deceptive act as one that “has the tendency or capacity to
mislead consumers concerning a fact or circumstance material to a decision to purchase the product
or service offered for sale.” Cranford v. Joseph Airport Toyota, Inc. (May 17, 1996), Montgomery
App. No. 15408; see, also, Wiseman v. Kirkman, Darke App. No. 1575, 2002-Ohio-5384, ¶41;
Richards v. Beechmont Volvo (1998), 127 Ohio App.3d 188, 190-191, 711 N.E.2d 1088. In other
words:
“In order to be deceptive, and therefore actionable, a [supplier’s] act must
not only be at variance with the truth but must also concern a matter that is or is
likely to be material to a consumer’s decision to purchase the product or service
involved. A matter that is merely incidental to the choices a consumer must make
when deciding to engage in the transaction is, therefore, not ‘deceptive’ within the
meaning of the [CSPA] * * *.”
Cranford, supra. Thus, a deceptive act contains two elements: (1) falsity; and (2) materiality.
{¶ 30} In addition to the judicial definitions, R.C. 1345.02(B) contains a non-exhaustive
PIKE, 11CA817 16
list of specific acts that constitute deceptive acts or practices:
Without limiting the scope of division (A) of this section, the act or practice
of a supplier in representing any of the following is deceptive:
(1) That the subject of a consumer transaction has sponsorship, approval,
performance characteristics, accessories, uses, or benefits that it does not have;
(2) That the subject of a consumer transaction is of a particular standard,
quality, grade, style, prescription, or model, if it is not;
(3) That the subject of a consumer transaction is new, or unused, if it is not;
(4) That the subject of a consumer transaction is available to the consumer
for a reason that does not exist;
(5) That the subject of a consumer transaction has been supplied in
accordance with a previous representation, if it has not, except that the act of a
supplier in furnishing similar merchandise of equal or greater value as a good faith
substitute does not violate this section;
(6) That the subject of a consumer transaction will be supplied in greater
quantity than the supplier intends;
(7) That replacement or repair is needed, if it is not;
(8) That a specific price advantage exists, if it does not;
(9) That the supplier has a sponsorship, approval, or affiliation that the
supplier does not have;
(10) That a consumer transaction involves or does not involve a warranty, a
disclaimer of warranties or other rights, remedies, or obligations if the
representation is false.6
{¶ 31} In addition to affirmatively defining a deceptive act or practice, courts also have set
forth certain acts and practices that do not constitute a deceptive act or practice. Thus, “statements
of mere puffing or opinion [are] not actionable under the [CSPA].” Howard v. Norman’s Auto
Sales, Franklin App. No. 02AP-1001, 2003-Ohio-2834, ¶34. “Puffery” is generally defined as
“‘exaggerated blustering or subjective boasting upon which no reasonable consumer would rely.’”
Allied Erecting and Dismantling Co., Inc. v. Genesis Equip. & Mfg., Inc. (N.D.Ohio 2009), 649 F.
Supp.2d 702, 725-726; see, also, Federal Exp. Corp. v. U.S. Postal Serv. (W.D.Tenn. 1999), 40 F.
6In the case sub judice, appellants have not specified with any particularity which of the R.C. 1345.02(B) deceptive
acts or practices appellee allegedly committed. After reviewing their arguments, however, it appears that their claim falls
under the broad prohibition contained in R.C. 1345.02(A) against unfair and deceptive acts or practices.
PIKE, 11CA817 17
Supp.2d 943, 954, citing Castrol Inc. v. Pennzoil Co. (C.A.3, 1993), 987 F.2d 939, 945 (defining
puffery as “an exaggeration or overstatement expressed in broad, vague and commendatory
language”); Stiffel Co. v. Westwood Lighting Group (D.N.J. 1987), 658 F. Supp. 1103, 1114
(defining puffery as advertising the advantages of a product including claims of general
superiority); Smith-Victor Corp. v. Sylvania Electric Products, Inc. (N.D.Ill. 1965), 242 F. Supp.
302 (concluding that statements that product was “far brighter than any lamp ever before offered
for home movies” and that it “floods an area greater than the coverage of the widest angle lens”
constitute puffery).
{¶ 32} “The term ‘Puffing’ refers generally to an expression of opinion not made as a
representation of fact. A seller has some latitude in puffing his goods, but he is not authorized to
misrepresent them or to assign to them benefits they do not possess. Statements made for the
purpose of deceiving prospective purchasers cannot properly be characterized as mere puffing.”
{¶ 33} FTC Policy Statement on Deception (Oct. 14, 1983), at fn.42, available at
http://www.ftc.gov/bcp/policystmt/ ad-decept.htm (citations omitted).
{¶ 34} In general, “[m]ost statements of puffery consist of vague advertising claims that
one’s product is better than comparable products offered by competitors.” Federal Exp., 40 F.
Supp.2d 955, fn.7. Examples of puffery include “boastful assertions and exaggerated
descriptions,” such as “luxuriously soft,” “the real McCoy,” and “classic detail.” See Diamond
Co. v. Gentry Acquisition Corp., Inc. (1988), 48 Ohio Misc.2d 1, 7, 531 N.E.2d 777.
Additionally, calling a product “‘redesigned and improved’ is mere puffery which is not
actionable.” Interactive Products Corp. v. a2z Mobile Office Solutions, Inc. (C.A.6, 2003), 326
F.3d 687, 699. Furthermore, claiming that a product “outlasts traditional [similar products] and
PIKE, 11CA817 18
provides ‘unmatched power’” and that the product “is ‘revolutionary’ and ‘unique’ constitute[]
‘general claim[s] of superiority over comparable products that [are] so vague that [they] can be
understood as nothing more than mere expression of opinion.’” Allied Erecting and Dismantling
Co., Inc. V. Genesis Equip. & Mfg., Inc. (N.D.Ohio 2009), 649 F. Supp.2d 702, 725-726 & fn.2.
Moreover, deceptive acts ordinarily do not encompass “subjective claims (taste, feel, appearance,
smell) or * * * opinion claims if consumers understand the source and limitations of the opinion.”
FTC Policy Statement, supra.
{¶ 35} Generally, a court that is determining whether a supplier committed a deceptive act
or practice must view the act or practice from a reasonable consumer’s standpoint.7 See
Shumaker at ¶¶19 and 30 (evaluating act from a reasonable consumer standpoint); Knoth v. Prime
Time Marketing Management, Inc., Montgomery App. No. 20021, 2004-Ohio-2426, ¶31
(recognizing that court must view act or practice from consumer’s perspective and holding that
“consumer’s perceptions must * * * be reasonable ones under the circumstances”); see, also,
Struna v. Convenient Food Mart, 160 Ohio App.3d 655, 2005-Ohio-1861, 828 N.E.2d 647, ¶15
(stating that court must use a reasonableness standard when evaluating alleged unfair or deceptive
act or practice).8
7
The analysis by Ohio courts of the Ohio CSPA is substantially similar to the analysis that the FTC uses. See FTC
Policy Statement on Deception (setting forth three-part standard FTC uses when determining whether an act or practice is
deceptive: “First, there must be a representation, omission or practice that is likely to mislead the consumer”; “Second, we
examine the practice from the perspective of a consumer acting reasonably in the circumstances”; “Third, the representation,
omission, or practice must be a ‘material’ one”).
8
The FTC Policy Statement on Deception explains the rationale for the reasonable consumer test by pointing to a
case example:
“‘An advertiser cannot be charged with liability with respect to every conceivable misconception,
PIKE, 11CA817 19
D
{¶ 36} Appellants do not clearly set forth the particular statement or statements that they
claim constitute deceptive acts or practices. In their complaint, however, they refer to appellee’s
statement that “Byers Auto sells and services more vehicles than anyone in central Ohio.” On
appeal and in their memorandum in opposition to appellee’s summary judgment motion, they
generally assert that the following statements appellee made could mislead a consumer:
“Byers has served Central Ohio’s transportation needs since 1897, the same
year the Big ten Conference was established. Now, that’s a tradition of excellence
and a record to be proud of.”
“No one sells more vehicles in Central Ohio.”
“Byers has more brands than Ricart and Germain combined, which means
that Byers can offer you the best selection, the best price and dedicated internet
specialists to assist you.”
“For the best selection and the best price go to one place, ByersAuto.com.
Click it, buy it, drive it at ByersAuto.com. Byers is the oldest and largest dealer in
Central Ohio. We have more brands than Ricart and Germain combined, all in one
location, ByersAuto.com.”
“Byers sells and services more vehicles than anyone in Central Ohio. At
ByersAuto.com, you’re only one click away from scheduling your next service
appointment at any of our convenient locations.”
however outlandish, to which his representations might be subject among the foolish or feeble-minded.
Some people, because of ignorance or incomprehension, may be misled by even a scrupulously honest
claim. Perhaps a few misguided souls believe, for example, that all ‘Danish pastry’ is made in Denmark.
Is it therefore an actionable deception to advertise ‘Danish pastry’ when it is made in this country? Of
course not. A representation does not become ‘false and deceptive’ merely because it will be
unreasonably misunderstood by an insignificant and unrepresentative segment of the class of persons to
whom the representation is addressed.’”
FTC Policy Statement, quoting Heinz v. Kirchner (1963), 63 F.T.C. 1282, 1290.
PIKE, 11CA817 20
{¶ 37} In order for any of the above statements to be actionable, appellants must establish
that the statement would mislead a reasonable consumer about the nature or quality of the services
the consumer is to receive, or, in other words, that the statement has a likelihood of inducing a
belief in a reasonable consumer that is not in accord with the facts. During the trial court
proceedings, appellee submitted an affidavit from the Byers employee responsible for advertising
that stated that appellee did not speak to the quality or workmanship of the Byers service
department. In response to appellee’s motion, appellants failed to identify a specific statement
that mislead them about the quality of the Byers service department. They summarily asserted that
the foregoing statements “made in the Ohio market by Buckeye football great Kirk Herbstreit,
could reasonably induce, in a consumer’s mind, a belief that Byers Auto would provide ‘superior
and more trustworthy service and advice concerning its products.’” Additionally, they failed to
respond with any evidence tending to establish such a likelihood. Instead, they relied upon their
own subjective beliefs to which they attested in affidavits.9 In particular, Mr. Davis stated:
9
We recognize that appellants stated in their memorandum opposing appellee’s summary judgment motion that
they “will produce substantial evidence ranging from psychology experts discussing the effects of celebrity marketing on
American consumers and human consumers, in general.” They did not, however, submit any such evidence in response to
appellee’s summary judgment motion. Rather, appellants relied upon a conclusory allegations that “celebrity endorsers
commit unfair and deceptive acts when they endorse negligent service providers.” Regardless of the correctness of this
assertion, appellants did not produce any evidence that appellee had knowledge of the quality of the Byers’ service department.
Moreover, appellee did not make any statement attesting to the quality of the Byers’ service department.
Appellants further argued: “The effect of an individual like Kirk Herbstreit, ‘Mr. College Football,’ advertising
automobiles in the Ohio State Buckeye market area indicated to [appellants] that they could expect this same excellence from
Byers Auto.” This statement is non-sensical. Additionally, appellants did not present any evidence to establish a
relationship between appellee’s statements regarding the history and size of Byers and the quality of service a reasonable
consumer could expect to receive.
Perhaps most telling about the inadequacy of appellants’ memorandum opposing appellee’s summary judgment
motion is their statement in their reply brief’s conclusion that they “sufficiently pled their CSPA claims to survive summary
PIKE, 11CA817 21
“I am a Buckeye fan and a fan of [appellee].
I continued to return to Byers for servicing of the vehicle after numerous
faulty repairs as a result of [appellee]’s endorsements for Byers. If [appellee] was
not endorsing Byers Auto, then I would have taken my car elsewhere.
I continued to take the Vehicle to Byers because [appellee] is a nationally
known spokesperson who would not endorse a business that cheats customers.”
Noticeably absent from Mr. Davis’s affidavit is any assertion that appellee’s statements, in and of
themselves, misled him about the quality of the Byers service department. Instead, Mr. Davis’s
averments rely upon appellee’s purported celebrity status alone as an indicator of deception. His
basic claim is that only because appellee is a celebrity did he believe that he would receive superior
service from Byers. We are unaware of any case stating that celebrity status alone demonstrates
deceptiveness, and appellants have cited none. We further note that the point of the CSPA is to
prohibit deceptive acts or practices. We are unable to conceive how a celebrity speaking on behalf
of a corporation, by itself, establishes deceptiveness. Moreover, we believe that a reasonable
consumer might well find it foolish to place as much trust as Mr. Davis claims to have placed in
appellee when determining where to take a vehicle for service. There is no correlation between
football and a car dealership. A reasonable consumer would not attribute any expertise to a
former college football player and current sports broadcaster regarding the quality of a car dealer’s
service department simply by virtue of the dealer using such a person to relay its advertising
message.
{¶ 38} Appellants nonetheless assert that the trial court failed to consider appellee’s
statements from “the consumer’s point of view” and to evidence this assertion, they claim that the
judgment.” It is well-established that to survive summary judgment, a party may not rely upon the pleadings. See Civ.R.
56(E). Whether appellants sufficiently pled their CSPA claims would be relevant if this case involved a motion to dismiss.
Being that it does not, appellants must do more than rely upon the pleadings.
PIKE, 11CA817 22
court did not consider Mr. Davis’s affidavit in which he avers that appellee influenced his decision
to take his car to Byers’ service department. However, this argument is based upon appellants’
mistaken impression that a court must view the advertisement from the viewpoint of the consumer
who is bringing the CSPA claim–a subjective viewpoint–rather than the viewpoint of a reasonable
consumer–an objective viewpoint. Mr. Davis’s affidavit establishes nothing more than his
subjective interpretation of the advertisements. Thus, the trial court had no obligation to consider
the advertisements from Mr. Davis’s subjective viewpoint.
{¶ 39} Additionally, although appellants do not specify the particular statements that they
find objectionable, other than the “tradition of excellence” statement, the foregoing statements
constitute puffery. A reasonable consumer viewing an advertisement comparing Byers to the Big
Ten and a “tradition of excellence” would recognize the advertisement as mere boasting. Thus,
simply because appellants subjectively interpreted this statement in a different manner does not
make it deceptive.10 Instead, a reasonable consumer would interpret this statement as a general
claim of superiority, which constitutes puffery and is not actionable under the CSPA.
{¶ 40} The remaining statements relate to the size and selection of the Byers’ dealership.
The statements claim that Byers is the largest, offers the best selection and services more cars than
anyone in central Ohio. Courts have routinely held that claims of general superiority are not
10
In an attempt to demonstrate that appellee’s statement regarding a “tradition of excellence” was deceptive,
appellants’s memorandum in opposition to appellee’s summary judgment motion relied upon the supposed “fallacy of
tradition,” for which they cited no authority. They claimed that the statement regarding a “tradition of excellence” is false
“by definition,” because it employs “a well-known fallacy of logic called the fallacy of tradition, also known to marketers and
advertisers as the ‘Appeal to tradition.’” Appellants did not cite any authority for this position. However, it does appear that
this part of the argument was largely copied from nizkor.org/features/fallacies/appeal-to-tradition.html, an internet website.
PIKE, 11CA817 23
actionable as deceptive acts or practices. More importantly, not one of appellee’s statements
explicitly attests to the quality of the Byers service department or to the quality of service that a
consumer can expect to receive at the dealership.
{¶ 41} Appellants assert, however, that some of appellee’s statements contain objectively
verifiable facts, and, to this extent, the statements do not constitute mere puffery. In support,
appellants rely upon Dayton Sports Center, Inc. v. 9-Ball, Inc. (2001), 141 Ohio App.3d 402, 751
N.E.2d 520. In Dayton Sports, the plaintiff brought claims against a company under Ohio
common law, the Lanham Act, the Ohio Deceptive Trade Practices Act, and the CSPA. The
plaintiff alleged that the company engaged in false and deceptive advertising by making the
following statements in its commercials: (1) the company “has been family-owned since 1949"; (2)
the company “is Ohio’s largest Brunswick [pool tables] distributor”; and (3) “Brunswick is ‘the
World’s Leader in Billiards.” The trial court dismissed all of the plaintiff’s claims.
{¶ 42} On appeal, the plaintiff asserted, in part, that the trial court erred by entering
summary judgment in the company’s favor regarding the Lanham Act claim. It contended that the
company “failed to place in dispute the factual allegations contained in its complaint because it did
not present any evidentiary material to show that the subject advertising was not false and
deceptive.” Id. at 405. The court determined that a genuine issue of material fact remained as to
the truthfulness of the statement that the company is Ohio’s largest distributor of Brunswick
products. The company’s owner stated in his deposition that “he was aware that [the defendant] is
not in the ‘top twenty of Brunswick dealers.’” Id. at 406. The court stated: “It follows from his
testimony, then, that [the company] is not the largest seller of Brunswick products in the state of
Ohio.” Id. at 406. The court next considered the company’s claim that it has been family-owned
PIKE, 11CA817 24
since 1949. The plaintiff argued that the “statement implies that [the company] has been owned
by one family since that time.” Id. at 406. The plaintiff asserted, however, that two different
families have owned the company during that time and that the company has only been in the
billiards business for a few years. The court concluded that the statement:
“is capable of being reasonably construed to mean that [the company] has been in
the billiards business since 1949 and that there has been a continuity of family
ownership since that time. The very reason that this would be of interest to a
potential consumer is that the consumer might take comfort in the family’s
commitment to the community and its familiarity with billiard tables. If, as [the
company] argues, these statements were intended to convey only that [the
company], since 1949, has been in business of some kind, unrelated to billiard
tables, and has been owned by two or more families, this would not seem likely to
be of much interest to potential customers.”
Id. at 406.
{¶ 43} The court determined that the statement that “Brunswick is ‘The World’s Leader in
Billiards,’” constitutes “a general assertion, or exaggerated claim, of superiority, constituting
‘puffery,’ which is not actionable under the Lanham Act.” Id. at 406. With respect to the other
two statements, however, the court concluded:
“that the first two statements might be found to be misleading concerning [the
company]’s commercial activities. Specifically, a consumer might be persuaded
that because [the company] has been a family-owned concern in the business of
selling billiard tables since 1949, and the largest Ohio distributor * * *, it might
offer superior and more trustworthy service and advice concerning its products.
Thus, a reasonable juror might find that a consumer might be persuaded to purchase
from [the company] based upon this advertising. Therefore, if the advertising is
proven false * * * a reasonable jury might find that these statement violate the
Lanham Act.”
Id. at 406-407. The appellate court thus affirmed the trial court’s judgment dismissing the
plaintiff’s common law and Deceptive Trade Practices Act claims, but reversed the trial court’s
decision dismissing the plaintiff’s Lanham Act claim.
PIKE, 11CA817 25
{¶ 44} In the case sub judice, appellants assert that, similarly, appellee’s statements that
Byers is the oldest and largest dealership and that it services more vehicles than anyone in central
Ohio might lead a reasonable consumer to believe that Byers “might offer superior and more
trustworthy service and advice.” To the extent that the statements contained in the Byers
commercial are sufficiently similar to the statements in Dayton Sports, we respectfully disagree
with the Dayton Sports court. We believe that the statements contained in the Byers commercial
are vague claims of superiority–by claiming that they service more vehicles, they claim to be
superior to competitors. The federal courts have routinely held these types of statements to
constitute puffery, which is not actionable under the CSPA. We therefore choose to follow the
federal courts’ interpretations and conclude that the statements contained in the Byers’
commercials constitute puffery.
{¶ 45} We further point out that in the Dayton Sports case, at least some evidence existed
that the statements may not be true. In the case at bar, nothing in the record indicates that
appellee’s statements may not be true.
E
{¶ 46} Appellants further assert that if we consider appellee’s statements in the context of
the 2009 FTC revised endorsement guides, then we will conclude that appellee engaged in a
deceptive act or practice.11
11
Actually, appellants assert that, in general, a court must consider the FTC endorsement guides when considering a
celebrity endorsement case. In their merit brief, appellants state: “[Appellants] request this Court hold in CSPA cases
involving celebrity endorsers, Ohio courts should use the factors for deceptive practices involving celebrity endorsers in the
2009 FTC rules and guides.” In the interests of justice and in an abundance of interpretative caution, we have liberally
construed their argument to be that if the FTC rules and guides apply, then appellee’s statements violated those rules and
guides and constituted deceptive acts or practices.
PIKE, 11CA817 26
{¶ 47} The FTC celebrity endorsement guides “represent administrative interpretations of
laws enforced by the Federal Trade Commission for the guidance of the public in conducting its
affairs in conformity with legal requirements.” 16 C.F.R. 255.0(a). The guides “provide the
basis for voluntary compliance with the law by advertisers and endorsers” and “set forth the
general principles that the [FTC] will use in evaluating endorsements and testimonials, together
with examples illustrating the application of those principles.” Id. The guides “are not binding
law themselves.” http://www.ftc.gov/opa/2009/10/endortest.
{¶ 48} shtm.
{¶ 49} Under the guides, “[w]hether a particular endorsement or testimonial is deceptive
will depend on the specific factual circumstances of the advertisement at issue.” 16 C.F.R.
255.0(a). Section 255.1(a) provides the “[g]eneral considerations” that apply to endorsements and
states: “Endorsements must reflect the honest opinions, findings, beliefs, or experience of the
endorser. Furthermore, an endorsement may not convey any express or implied representation
that would be deceptive if made directly by the advertiser.”
{¶ 50} A celebrity may endorse a product or service “only so long as [the advertiser] has
good reason to believe that the endorser continues to subscribe to the views presented.” Id. at (b).
Furthermore, if “the advertisement represents that the endorser uses the endorsed product, the
endorser must have been a bona fide user of it at the time the endorsement was given.” Id. at (c).
An endorser “may be liable for statements made in the course of their endorsements.” Id. at (d).
{¶ 51} In the case sub judice, we first question the applicability of the 2009 revised guides
to the facts presented in the case sub judice. The general presumption is that federal (as well as
state) statutes and administrative rules operate prospectively, not retrospectively. See Randolph v.
PIKE, 11CA817 27
Grange Mut. Cas. Co., 185 Ohio App.3d 589, 602, 925 N.E.2d 149, 33, citing Bowen v.
Georgetown Univ. Hosp. (1988), 488 U.S. 204, 208, 109 S.Ct. 468, 102 L.Ed.2d 493; see, also,
Landgraf v. USI Film Prods., 511 U.S. 244, 263-264, 114 S.Ct. 1483, 128 L.Ed.2d 229. A statute
or rule applies retrospectively only when the legislature or administrative agency has expressed a
clear indication that the statute or rule applies retroactively. See Johnson v. United States (2000),
529 U.S. 694, 701, 120 S.Ct. 1795, 146 L.Ed.2d 727 (“Absent a clear statement of that intent, we
do not give retroactive effect to statutes burdening private interests.); Landgraf, 511 U.S. 272-273;
United States v. St. Louis, S.F. & T.R. Co., (1926), 270 U.S. 1, 3, 46 S.Ct. 182, 70 L.Ed.2d 435(stating that “a statute shall not be given retroactive effect unless such construction is required by
explicit language or by necessary implication”). In the absence of a clear intent to apply a statute
or rule retroactively, a court must engage in “a sequence of analysis” to determine whether the
statute or rule should apply retroactively or prospectively. Fernandez-Vargas v. Gonzales (2006),
548 U.S. 30, 37, 126 S.Ct. 2422, 165 L.Ed.2d 323. First, the court must examine whether the
legislative or administrative body “‘has expressly prescribed the statute’s [or rule’s] proper reach.’”
Id., quoting Landgraf, 511 U.S. at 280. When the statute or rule does not contain an express
intent regarding its “temporal reach,” a court must “try to draw a comparably firm conclusion about
the temporal reach specifically intended by applying ‘[the] normal rules of construction.’” Id.,
quoting Lindh v. Murphy (1997), 521 U.S. 320, 326, 117 S.Ct. 2059, 138 L.Ed.2d 481. If
applying the normal rules of construction fails to uncover the temporal reach, then the court must
“ask whether applying the statute [or rule] to the person objecting would have a retroactive
consequence in the disfavored sense of ‘affecting substantive rights, liabilities, or duties [on the
basis of] conduct arising before [its] enactment.’” Id., quoting Landgraf, 511 U.S. at 278. “If the
PIKE, 11CA817 28
answer is yes,” the court must “apply the presumption against retroactivity * * *.” Id.
{¶ 52} In the case at bar, the revised guides that appellants desire to apply were released for
publication in October 2009 and made effective December 1, 2009. However, our review of
appellants’ complaint reveals that their CSPA claim is based upon consumer transactions (i.e., their
visits to Byers service department) that occurred before October 2009. Appellants’ complaint is
based upon allegedly poor workmanship in service that they received between November 2004
through August or September 2009. They state that by September 2009, they “refused to believe
that [Byers is] competent” to correct the problems with their vehicle and they sought advice from
legal counsel. They have not made any claim that appellee’s advertisements after October of 2009
influenced their decision to engage in a consumer transaction with Byers. Moreover, they have
not brought a claim under R.C. 1345.09(D), which allows a consumer to act as a “private attorney
general” and to seek declaratory, injunctive, or other appropriate relief. None of their claims are
addressed to statements appellee made after appellants ceased their relationship with Byers. Thus,
any advertisements that featured appellee that appellants witnessed after September or October
2009 did not cause them to engage in a consumer transaction within the meaning of R.C.
1345.02(A). See R.C. 1345.01(A) (defining “consumer transaction” as “a service * * * to an
individual for purposes that are primarily personal, family, or household, or solicitation to provide
any of these things”). Thus, because the revised guidelines became effective after appellants’
consumer transactions, we must consider whether they apply retroactively or prospectively.
{¶ 53} The guides do not contain a clear intent of retroactivity. Moreover, the normal
rules of construction do not clearly reveal whether the guides apply retroactively. We thus
consider whether applying the guides to appellee would affect his “substantive rights, liabilities, or
PIKE, 11CA817 29
duties [on the basis of] conduct arising before [their] enactment.” Landgraf, 511 U.S. at 278.
Applying the 2009 guides to appellee’s advertisements that occurred before the guides were
published would affect his liability. Before the 2009 revised guides, endorsers were not held
liable for statements they made in advertisements.12 The 2009 revised guides expressly provide
that an endorser may be liable. 16 C.F.R. 255.1(d). Thus, because applying the 2009 revised
guides affects appellee’s liability, we employ the presumption against retroactivity and conclude
that in the case sub judice the guides apply prospectively. Consequently, appellants’ claim that the
trial court erred by failing to consider the revised celebrity endorsement guides is without merit.
{¶ 54} Moreover, even if we were to conclude for purposes of argument that the FTC
revised endorsement guides apply to the case at bar, we would find that appellee did not engage in
12
Before the December 2009 guides became effective, 16 C.F.R. 255.1 read:
(a) Endorsements must always reflect the honest opinions, findings, beliefs, or experience of the
endorser. Furthermore, they may not contain any representations which would be deceptive, or could
not be substantiated if made directly by the advertiser. * * *
(b) The endorsement message need not be phrased in the exact words of the endorser, unless the
advertisement affirmatively so represents. However, the endorsement may neither be presented out of
context nor reworded so as to distort in any way the endorser’s opinion or experience with the product.
An advertiser may use an endorsement of an expert or celebrity only as long as it has good reason to believe
that the endorser continues to subscribe to the views presented. An advertiser may satisfy this obligation
by securing the endorser’s views at reasonable intervals where reasonableness will be determined by such
factors as new information on the performance or effectiveness of the product, a material alteration in the
product, changes in the performance of competitors’ products, and the advertiser’s contract commitments.
(c) In particular, where the advertisement represents that the endorser uses the endorsed product,
then the endorser must have been a bona fide user of it at the time the endorsement was given.
Additionally, the advertiser may continue to run the advertisement only so long as he has good reason to
believe that the endorser remains a bona fide user of the product. * * *
This prior version did not include subsection (d), which is contained in the revised guides and which adds the provision that
expressly holds endorsers liable.
PIKE, 11CA817 30
an act or practice that violates those guides. For appellee’s statements to be subject to the
endorsement guides, his statements must constitute an “endorsement.” The guides define an
“endorsement” as “any advertising message * * * that consumers are likely to believe reflects the
opinions, beliefs, findings, or experience of a party other than the sponsoring advertiser * * *.”
The guides offer the following examples to help determine whether a statement constitutes an
“endorsement”:
“Example 1: A film critic’s review of a movie is excerpted in an
advertisement. When so used, the review meets the definition of an endorsement
because it is viewed by readers as a statement of the critic’s own opinions and not
those of the film producer, distributor, or exhibitor. Any alteration in or quotation
from the text of the review that does not fairly reflect its substance would be a
violation of the standards set by this part because it would distort the endorser’s
opinion. * * *
Example 2: A TV commercial depicts two women in a supermarket buying
a laundry detergent. The women are not identified outside the context of the
advertisement. One comments to the other how clean her brand makes her family’s
clothes, and the other then comments that she will try it because she has not been
fully satisfied with her own brand. This obvious fictional dramatization of a real
life situation would not be an endorsement.
Example 3: In an advertisement for a pain remedy, an announcer who is not
familiar to consumers except as a spokesman for the advertising drug company
praises the drug’s ability to deliver fast and lasting pain relief. He purports to
speak, not on the basis of his own opinions, but rather in the place of and on behalf
of the drug company. The announcer’s statements would not be considered an
endorsement.
Example 4: A manufacturer of automobile tires hires a well-known
professional automobile racing driver to deliver its advertising message in television
commercials. In these commercials, the driver speaks of the smooth ride, strength,
and long life of the tires. Even though the message is not expressly declared to be
the personal opinion of the driver, it may nevertheless constitute an endorsement of
the tires. Many consumers will recognize this individual as being primarily a
racing driver and not merely a spokesperson or announcer for the advertiser.
Accordingly, they may well believe the driver would not speak for an automotive
product unless he actually believed in what he was saying and had personal
knowledge sufficient to form that belief. Hence, they would think that the
advertising message reflects the driver’s personal views. This attribution of the
underlying views to the driver brings the advertisement within the definition of an
PIKE, 11CA817 31
endorsement for purposes of this part.
Example 5: A television advertisement for a particular brand of golf balls
shows a prominent and well-recognized professional golfer practicing numerous
drives off the tee. This would be an endorsement by the golfer even though she
makes no verbal statement in the advertisement.
Example 6: An infomercial for a home fitness system is hosted by a
well-known entertainer. During the infomercial, the entertainer demonstrates the
machine and states that it is the most effective and easy-to-use home exercise
machine that she has ever tried. Even if she is reading from a script, this statement
would be an endorsement, because consumers are likely to believe it reflects the
entertainer’s views.
Example 7: A television advertisement for a housewares store features a
well-known female comedian and a well-known male baseball player engaging in
light-hearted banter about products each one intends to purchase for the other. The
comedian says that she will buy him a Brand X, portable, high-definition television
so he can finally see the strike zone. He says that he will get her a Brand Y juicer
so she can make juice with all the fruit and vegetables thrown at her during her
performances. The comedian and baseball player are not likely to be deemed
endorsers because consumers will likely realize that the individuals are not
expressing their own views.”
{¶ 55} Of the foregoing examples, Example 4 bears the most similarity to appellee’s
statements. One difference, however, is that appellee, unlike the race car driver, does not speak to
the quality of Byers’ service department–the consumer transaction upon which appellants’
complaint is based. Rather, as appellee asserts in his brief, he offers “laudatory factual statements
regarding the * * * size of Byers.” Regarding Byers’ service department, appellee simply states
that Byers “services more vehicles than anyone in Central Ohio.” Appellee’s statement contains
no inference regarding his beliefs, finding, experience, or opinions concerning the quality of
service one can expect when visiting the Byers’ service department. Moreover, his statement does
not indicate that he actually uses the Byers service department. Furthermore, unlike the Example
4 race car driver, appellee’s status as a former college football player and current sports broadcaster
bears no relationship to automobiles. A reasonable consumer might believe that a race car driver
PIKE, 11CA817 32
may possess special knowledge about tires. We see no logical reason, however, why a reasonable
consumer might believe that a former college football player and current television football analyst
may possess any special knowledge about motor vehicles. Thus, appellee’s lone statement
concerning Byers’ service department is not an endorsement that would be subject to the FTC
revised endorsement guides.
{¶ 56} Moreover, even if the revised guides do apply to appellee’s statements, no genuine
issues of material fact remain as to whether his statements complied with the guides. The record
contains no evidence whatsoever that appellee’s statements (even if they are considered
“endorsements”) do not reflect his honest opinions, findings, beliefs, or experience. During the
trial court proceedings, appellants, despite ample opportunity to do so, did not challenge whether
appellee honestly believes the statements that he made. On appeal, appellants have not argued
that appellee’s statements do not reflect his honest opinions, findings, beliefs, or experience.
Instead, they argue that genuine issues of material fact remain as to whether appellee “purchased a
car from Byers, paid to have a car serviced by Byers, ever purchased products or services from
Byers Auto, or obtain vehicles and service work as compensation for his advertising services.”
These might be relevant questions if the advertisements represented that appellee uses the endorsed
product. See 16 C.F.R. 255.1(c). The advertisements, however, contain no indication that
appellee uses Byers. Instead, as we have already stated, the advertisements speak to the size and
history of the Byers’ dealership.
{¶ 57} Additionally, an endorser’s failure to adhere to the revised guides does not ipso
facto establish a deceptive act or practice within the meaning of the Ohio CSPA. See Shumaker at
¶21. This court previously rejected the argument that a violation of the FTC rules necessarily
PIKE, 11CA817 33
results in a violation of the Ohio CSPA. We stated:
“[W]e reject Shumaker’s contention that the CSPA automatically
incorporates FTC rules into Ohio’s definition of ‘unfair or deceptive acts’ so that an
unfair act under the FTC is also automatically an unfair act under the CSPA. We
are to give federal rules great deference and weight, and if this case involved the
failure to post the buyer’s guide, we would have no difficulty in finding that act to
be deceptive or unfair under Ohio law. However, the dispositive issue in this case
is not whether Hamilton violated the FTC’s Used Motor Vehicle Trade Regulation
Rule. Clearly, it did. Rather, we must decide whether Hamilton’s failure to put its
name and address on the back of the buyer’s guide results in an unfair or deceptive
act under Ohio’s CSPA. In performing that task, we may look to the federal law
for guidance but need not slavishly incorporate every federal violation into Ohio’s
statutory scheme for protecting consumers. Nor are we constrained by the fact that
the other Ohio appellate courts may have adopted the incorporation approach in this
context. Rather, we look to see whether the act complained of is ‘marked by
injustice, partiality, or deception, or it results in inequitable business dealings.’
Walker, 164 Ohio App.3d 385, 2005-Ohio-6055, 842 N.E.2d 570, ¶25.”
Shumaker at ¶21.
{¶ 58} Consequently, even assuming arguendo that appellee’s statements do not comply
with the FTC 2009 revised endorsement guides, we need not automatically conclude that appellee
committed an Ohio CSPA unfair or deceptive practice. Instead, our ultimate inquiry remains
whether appellee’s statements constitute an unfair or deceptive practice under Ohio law.
Additionally, the FTC guides state that “[p]ractices inconsistent with these Guides may result in
corrective action * * * if, after investigation, the Commission has reason to believe that the
practices fall within the scope of conduct declared unlawful * * *.” Thus, under the FTC guides, a
violation of the revised endorsement guides does not ipso facto establish a violation of 15 U.S.C.
45, which makes it unlawful to engage in “unfair or deceptive acts or practices.” Under federal
law, therefore, the ultimate inquiry also remains whether the statements constitute an unfair or
deceptive act or practice. We have already concluded that appellee’s statements do not amount to
PIKE, 11CA817 34
a deceptive act or practice.
{¶ 59} Accordingly, based upon the foregoing reasons, we overrule appellants’ first,
second, and third assignments of error.
IV
{¶ 60} In their fourth, fifth, and sixth assignments of error, appellants assert that the trial
court did not properly apply the law. We first observe that we find nothing in the record to
indicate that the trial court improperly applied the law. Furthermore, at least some of appellants’
arguments appear to be based upon their misinterpretation of the trial court’s decision. Moreover,
to the extent that the trial court arguably improperly applied the law, our de novo standard of
review corrects any such errors.
{¶ 61} Accordingly, based upon the foregoing reasons, we overrule appellants’ fourth,
fifth, and sixth assignments of error.
V
{¶ 62} In their seventh assignment of error, appellants assert that the trial court erred by
dismissing their civil conspiracy complaint.
{¶ 63} A civil conspiracy is “a malicious combination of two or more persons to injure
another person or property, in a way not competent for one alone, resulting in actual damages.”
Kenty v. Transamerica Premium Ins. Co. (1995), 72 Ohio St.3d 415, 419, 650 N.E.2d 863; quoting
LeFort v. Century 21-Maitland Realty Co. (1987), 32 Ohio St.3d 121, 126, 512 N.E.2d 640; citing
Minarik v. Nagy (1963), 8 Ohio App.2d 194, 196, 193 N.E.2d 280. Ohio law does not recognize
civil conspiracy as an independent cause of action. See Minarik, 8 Ohio App.2d at 195-196.
PIKE, 11CA817 35
Rather, to prevail upon a civil conspiracy claim, a plaintiff must demonstrate the existence of an
underlying unlawful act. Williams v. Aetna Fin. Co. (1998), 83 Ohio St.3d 464, 475, 700 N.E.2d
859, citing Gosden v. Louis (1996), 116 Ohio App.3d 195, 219, 687 N.E.2d 481.
{¶ 64} In the case sub judice, we have determined that no genuine issues of material fact
remain regarding appellants’ CSPA claim and that appellee is entitled to judgment as a matter of
law. Because appellants cannot demonstrate the existence of a viable underlying unlawful act,
they cannot prevail upon a civil conspiracy claim. Consequently, the trial court did not err by
entering summary judgment in appellee’s favor regarding appellants’ civil conspiracy claim.
{¶ 65} Accordingly, based upon the foregoing reasons, we overrule appellants’ seventh
assignment of error.
VI
CROSS-APPEAL
{¶ 66} In his cross-assignment of error, appellee asserts that the trial court abused its
discretion by overruling his R.C. 1345.09(F)(1) motion for attorney fees.
{¶ 67} A trial court possesses discretion when determining whether to award R.C.
1345.09(F) attorney fees. See Charvat v. Ryan, 116 Ohio St.3d 394, 2007-Ohio-6833, 879 N.E.2d
765, ¶27; McPhillips v. United States Tennis Assn. Midwest, Lake App. No. 2006-L-235,
2007-Ohio-3595, ¶20. An abuse of discretion implies that a trial court’s attitude is unreasonable,
arbitrary, or unconscionable. Blakemore v. Blakemore (1983), 5 Ohio St.3d 217, 219, 450 N.E.2d
1140. Moreover, it “‘involves far more than a difference in * * * opinion * * *.’” State v.
Jenkins (1984), 15 Ohio St.3d 164, 222, 473 N.E.2d 264, quoting Spalding v. Spalding (1959), 355
Mich. 382, 384-385, 94 N.W.2d 810; see, also, Huffman v. Hair Surgeon, Inc. (1985), 19 Ohio
PIKE, 11CA817 36
St.3d 83, 87, 482 N.E.2d 1248. Rather, “‘[t]he term discretion itself involves the idea of choice,
of an exercise of the will, of a determination made between competing considerations.’” Jenkins,
15 Ohio St.3d at 222, quoting Spalding. Thus, “‘[i]n order to have an “abuse” in reaching such
determination, the result must be so palpably and grossly violative of fact and logic that it
evidences not the exercise of will but perversity of will, not the exercise of judgment but defiance
thereof, not the exercise of reason but rather of passion or bias. * * *’” Id., quoting Spalding.
Moreover, when applying the abuse-of-discretion standard, a reviewing court is not free to
substitute its judgment for that of the trial court. See, e.g., In re Jane Doe I (1991), 57 Ohio St.3d
135, 566 N.E.2d 1181.
{¶ 68} R.C. 1345.09(F)(1) permits a trial court to award “to the prevailing party a
reasonable attorney’s fee limited to the work reasonably performed, if * * * [t]he consumer
complaining of the act or practice that violated this chapter has brought or maintained an action
that is groundless, and the consumer filed or maintained the action in bad faith[.]”
{¶ 69} The statute does not mandate an attorney fee award even if the trial court determines
that a CSPA claim is groundless and brought in bad faith. See McCreery v. Atwood Motors Co.,
Tuscarawas App. No. 03AP080061, 2004-Ohio-3328, ¶15 (holding that trial court need not award
R.C. 1345.09(F)(1) attorney fees even if the evidence clearly demonstrates that the supplier did not
violate the CSPA). Cf. Chavat at ¶27 (holding that trial court need not award R.C. 1345.09(F)(2)
attorney fees even if it determines that supplier knowingly violated CSPA). Furthermore, a trial
court need not award attorney fees simply because it grants summary judgment to a CSPA supplier.
Schwingle v. Stull, Harrison App. No. 07HA5, 2008-Ohio-3093, ¶27.
PIKE, 11CA817 37
{¶ 70} In the case at bar, we are unable to conclude that the trial court abused its discretion
by denying cross-appellant’s motion for attorney fees. Even if we agree with cross-appellant that
cross-appellees’ CSPA claims against him are groundless, the trial court retained discretion to
evaluate the facts of the case and to ascertain whether to award attorney fees. Based upon the
record before us, we can only conclude that the trial court properly exercised its discretion.
{¶ 71} Accordingly, based upon the foregoing reasons, we overrule
cross-appellant/appellee’s cross-assignment of error and affirm the trial court’s judgment.
JUDGMENT AFFIRMED.
JUDGMENT ENTRY
It is ordered that the judgment be affirmed and that appellees/cross-appellants recover of
appellants/cross-appellees the costs herein taxed.
The Court finds there were reasonable grounds for this appeal.
It is ordered that a special mandate issue out of this Court directing the Pike County
Common Pleas Court to carry this judgment into execution.
A certified copy of this entry shall constitute that mandate pursuant to Rule 27 of the Rules
of Appellate Procedure.
Harsha, J. & McFarland, J.: Concur in Judgment & Opinion
For the Court
PIKE, 11CA817 38
BY:
Peter B. Abele
Presiding Judge
NOTICE TO COUNSEL
Pursuant to Local Rule No. 14, this document constitutes a final judgment entry and the
time period for further appeal commences from the date of filing with the clerk.