Bailey, Marie P. v. Amazon

FILED
Feb 11, 2022
02:17 PM(ET)
TENNESSEE COURT OF
WORKERS' COMPENSATION
CLAIMS
TENNESSEE BUREAU OF WORKERS’ COMPENSATION
IN THE COURT OF WORKERS’ COMPENSATION CLAIMS
AT CHATTANOOGA
Marie P. Bailey, ) Docket No.: 2021-01-0057
Employee, )
v. )
Amazon, ) State File No.: 800047-2021
Employer, )
And )
Zurich American Insurance Company, ) Judge Audrey Headrick
Carrier. )
EXPEDITED HEARING ORDER
The Court held an Expedited Hearing to determine Ms. Bailey’s entitlement to
medical and temporary disability benefits. Amazon denied Ms. Bailey’s claim after she
missed two doctor appointments. After considering the proof, the Court holds Ms. Bailey
is entitled to medical benefits but not temporary disability benefits.
History of Claim
On November 15, 2020, Ms. Bailey caught her right hand between two merchandise
carts. She immediately reported her injury to Amazon’s on-site medical clinic. Ms. Bailey
requested medical treatment the next day and selected Dr. Robert Sass from a panel.
Ms. Bailey saw Dr. Sass for right-hand pain, swelling, and bruising on November
24. He ordered x-rays, provided a soft hand support, and assigned restrictions limiting her
right-hand gripping to five hours. On an Amazon form, Dr. Sass checked a box identifying
her right-hand injury as “work-related.”
Ms. Bailey then missed two appointments with Dr. Sass. His office scheduled a
return visit, but she rescheduled it for a week later because she had COVID. She also
explained she missed a later appointment because she was unaware of it.
Amazon denied Ms. Bailey’s claim on January 1, 2021, due to “[n]on compliance
[sic], Ms. Bailey has missed two scheduled appointments.”
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Ultimately, Ms. Bailey saw Dr. Sass on January 11. She reported continued pain
and swelling. Dr. Sass referred Ms. Bailey for a right-hand MRI for pain “following a
crush injury.” Dr. Sass increased her right-hand restrictions to five hours of repetitive
motion and gripping, until her January 26 appointment. However, Ms. Bailey stated he did
not see her again due to the denial, and she lost her health insurance when Amazon
terminated her.1
Dr. Sass completed a Medical Questionnaire from Amazon approximately five
months later. He checked “yes” to the following questions:
Per Tennessee law, medical noncompliance occurs when patients fail to
attend a single scheduled doctor’s visit. Ms. Bailey is this [sic] medically
noncompliant for missing a scheduled visit. She has missed at least three
regularly scheduled visits. Thus, with regard to her right-hand contusion
injury, do you believe that Ms. Bailey’s missed appointments impacted your
ability to provide her necessary medical care?
If yes, was this medical noncompliance a negative impact on the treatment
of Ms. Bailey?
If you opined that Ms. Bailey’s medical noncompliance impacted your
treatment of her, is it your medical opinion that Ms. Bailey’s medical
noncompliance acted as an intervening event that impacts her recovery and
treatment from her right-hand contusion?
If yes, do you believe that Ms. Bailey’s medical noncompliance and the delay
in her treatment that it caused contributed more than fifty percent (50%) in
causing her current condition?
Amazon argued these responses support its position.
Findings of Fact and Conclusions of Law
Ms. Bailey must present sufficient evidence showing she is likely to prevail at a
hearing on the merits. See Tenn. Code Ann. § 50-6-239(d)(1) (2021). The Court holds she
would likely prevail in her claim for medical benefits but not temporary disability benefits.
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Ms. Bailey did not testify about the circumstances surrounding her termination.
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Medical Benefits
Here, Amazon denied Ms. Bailey’s claim because she missed two appointments. It
asserted that the missed appointments equated to medical non-compliance.
However, the Court is unaware of any statute or case law that supports Amazon’s
position. Tennessee Code Annotated section 50-6-204(d)(8) addresses medical non-
compliance. It applies when an employee refuses to comply with a reasonable request for
examination or refuses to accept the medical treatment offered. If applicable, the statute
provides that an employee’s “right to compensation shall be suspended and no
compensation shall be due and payable while the injured employee continues to refuse.”
(Emphasis added.) The plain language of the statute permits an employer to suspend
temporary disability benefits until an employee is willing to comply with treatment.
Further, “in circumstances where an employee is noncompliant with medical treatment,
“compensation shall be held in abeyance, not terminated.” Newell v. Metro Carpets, LLC,
No. 2015-05-0091, 2016 TN Wrk. Comp. App. Bd. LEXIS 57, at *4-5 (Sept. 28, 2016).
After its denial, Amazon sent a Medical Questionnaire to Dr. Sass that included
numerous incorrect statements. First, the questionnaire incorrectly stated that Ms. Bailey
missed three scheduled appointments (she missed two). Second, the questionnaire
classified the missed appointments as medical noncompliance without including Ms.
Bailey’s explanations for the absences. Third, the questionnaire identified the missed
appointments as an “intervening event.” Fourth and finally, it posed a causation question
asking if Ms. Bailey’s “medical noncompliance” contributed more than fifty percent in
causing her current condition. The Court affords this letter little weight, because, “[w]here
hypothetical questions seeking expert opinion evidence assume facts not in evidence, the
questions are improper and of no value.” Bearden v. Memphis Dinettes, Inc., 690 S.W.2d
862, 868 (Tenn. 1984).
Medical noncompliance is inapplicable here. Ms. Bailey never refused to accept
the medical treatment Amazon offered. Her undisputed testimony is that she missed one
appointment due to having COVID-19, and she was unaware of the second appointment.
Likewise, no “intervening event” occurred. In Anderson v. Westfield Grp., 239
S.W.3d 690, 697 (Tenn. 2008), the Court held that a natural consequence of a work injury
is compensable unless the independent intervening cause is non-work related and results
from the negligence of the injured employee. Id. at 699. Negligence is defined as “simply
the failure to use reasonable care under the circumstances.” Id. at 698. No evidence exists
that shows any injury or later condition occurred.
Here, Amazon put the cart before the horse. It denied Ms. Bailey’s claim without
having a good-faith basis to do so. It attempted to justify the denial by procuring a
causation opinion from Dr. Sass after the fact. Amazon’s medical questionnaire provided
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incorrect information to Dr. Sass, so the Court cannot rely upon it. The Court finds
Amazon’s handling of this claim concerning.
Ms. Bailey requested medical benefits. To receive benefits, she must show, to a
reasonable degree of medical certainty, that the November 15, 2020, incident contributed
more than fifty percent in causing the need for medical treatment, considering all causes.
Tenn. Code Ann. § 50-6-102(14). It is undisputed that Ms. Bailey sustained a right-hand
injury while working at Amazon on November 15, 2020. Likewise, Dr. Sass checked a
box identifying her injury as “work-related” on an Amazon form. He also ordered a right-
hand MRI on January 11, 2021, “following crush injury.” Therefore, the Court holds Ms.
Bailey is likely to prevail at a hearing on the merits that she is entitled to medical benefits.
Temporary Partial Disability Benefits
Ms. Bailey also requested temporary partial disability benefits. To recover these
benefits, she must prove she earned less than her average weekly wage due to work
restrictions. See Tenn. Code Ann. § 50-6-207(2)(A). Dr. Sass last assigned restrictions on
January 11, 2021, and it is unclear how long those restrictions remained in place. Likewise,
the parties submitted no proof of her wages or the circumstances surrounding her
termination. Therefore, the Court must deny Ms. Bailey’s request at this time.
Compliance Program Referral
The Compliance Program is specifically authorized to assess penalties under the
Workers’ Compensation Law as well as the General Rules of the Workers’ Compensation
Program. The Court refers this matter to the Compliance Program for possible penalty
assessments under Tennessee Code Annotated section 50-6-118 regarding its handling of
Ms. Bailey’s claim.
IT IS, THEREFORE, ORDERED as follows:
1. Amazon shall provide Ms. Bailey additional medical treatment for her right- hand
injury with Dr. Sass, including the recommended MRI, under Tennessee Code
Annotated section 50-6-204.
2. The Court denies Ms. Bailey’s request for temporary disability benefits at this time.
3. This case is set for a Status Hearing on Wednesday, April 6, 2022, at 10:00 a.m.
Eastern Time. The parties must call (423) 634-0164 or toll-free at (855) 383-0001.
Failure to call may result in a determination of the issues without the party’s
participation.
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4. Unless interlocutory appeal of the Expedited Hearing Order is filed, compliance
with this Order must occur no later than seven business days from the date of entry
of this Order as required by Tennessee Code Annotated section 50-6-239(d)(3). The
Employer must submit confirmation of compliance with this Order to the Bureau by
email to WCCompliance.Program@tn.gov no later than the seventh business day
after entry of this Order. Failure to submit the necessary confirmation within the
period of compliance may result in a penalty assessment for non-compliance.
5. The Court refers this case to the Compliance Program for consideration of the
imposition of penalties.
6. For questions regarding compliance, please contact the Workers’ Compensation
Compliance Unit via email at WCCompliance.Program@tn.gov.
ENTERED February 11, 2022.
________________________________________
Audrey A. Headrick
Workers’ Compensation Judge
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APPENDIX
Exhibits:
1. Rule 72 Declaration of Ms. Bailey
2. First Report
3. Panel
4. Authorization for Initial Medical Evaluation
5. Medical records of Dr. Sass
6. Medical Questionnaire
7. Healthcare Provider Request for Information
8. Hamilton Physician Group letter
9. Notice of Denial
10. Workers’ Compensation Referral Notification
11. Email communications
12. Termination letter (Identification Only)
13. Appointment log (Identification Only)
Technical Record:
1. Petition for Benefit Determination
2. Dispute Certification Notice
3. Request for Expedited Hearing
4. Employer’s Pre-Hearing Brief
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CERTIFICATE OF SERVICE
I certify that a copy of the Order was sent as indicated on February 11, 2022.
Name Mail Email Service sent to:
Marie Bailey, X X Baileys0814@gmail.com
Employee 700 Cohutta St., Apt B
Chatsworth, GA 30705
Matthew Morris, X mbmorris@mijs.com
Employer’s Attorney
Compliance Program X WCCompliance.program@tn.gov
/s/Penny Shrum w/permission JD
______________________________________
Penny Shrum, Court Clerk
WC.CourtClerk@tn.gov
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