Glenn, Terrence v. Sears Outlet Store, LLC

FILED
TN COURT OF
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TENNESSEE BUREAU OF WORKERS' COMPENSATION
IN THE COURT OF WORKERS' COMPENSATION CLAIMS
AT NASHVILLE
Terrance Garcia Glenn, ) Docket No. 2017-06-0584
Employee, )
v. )
Sears Outlet Store, LLC, ) State File No. 48175-2016
Employer, )
And )
Ace American Ins. Co., ) Judge Kenneth M. Switzer
Carrier. )
EXPEDITED HEARING ORDER FOR MEDICAL AND
TEMPORARY DISABILITY BENEFITS
Terrance Garcia Glenn requested medical and temporary disability benefits for
alleged work injuries to his back and neck. 1 Sears Outlet Store asserted he did not provide
timely notice and his injuries did not arise primarily out of and in the course and scope of
employment. The Court held an expedited hearing on November 20, 2018, and
concludes that Mr. Glenn presented sufficient evidence that he would likely prevail at a
hearing on the merits for the requested benefits.
History of Claim
Mr. Glenn worked for Sears selling appliances. He testified that late in the
morning of May 4, 2016, he sold a commercial refrigerator weighing approximately 400
pounds. 2 About two hours later, Mr. Glenn learned that the refrigerator was moved to the
1
Mr. Glenn also mentioned injuries to his wrist and hips, as well as emotional distress, but the medical
records do not document these injuries, and the Court will not consider them at this time.
2
The Dispute Certification Notice lists May 2, 2016, as the date of injury, while the Petition for Benefit .
determination lists the date of injury as both May 2 and May 4. Mr. Glenn testified that he did not
complete the Petition for Benefit Determination but rather an ombudsman with the Bureau of Workers'
Compensation wrote the information because he was heavily medicated at the time. The document states
on the last page that a Bureau ombudsman completed the form and it was witnessed by another Bureau
loading dock but not loaded onto the customer's vehicle, and the customer threatened to
cancel the sale if it were not loaded within ten minutes. Anxious to close the sale, Mr.
Glenn attempted to move the refrigerator, which had been placed on wheels. It stopped
suddenly when it made contact with a trash pile on the floor; the refrigerator fell
backward and struck Mr. Glenn on the top of his head, injuring his head and neck.
Concerning notice, Mr. Glenn testified that immediately after the accident, he told
the assistant store manager, Angie Harris, he was hurt and she needed to complete an
accident report. According to him, she refused. On cross-examination, he said he gave
verbal notice to Ms. Harris and "Miss Amy," a co-worker. Mr. Glenn acknowledged he
never gave written notice.
For her part, Ms. Harris testified that she was not present when the accident
occurred. She said if Mr. Glenn suffered an injury at work, he was to report it to her and
the manager on duty. Ms. Harris said Mr. Glenn never reported an injury to her, but on
June 15, he sent her a text saying he "hurt himself; look at the cameras." She did not say
whether she or anyone else at Sears checked the surveillance cameras after she received
the text. On cross-examination, she could not recall after the accident helping to move
the refrigerator while Mr. Glenn allegedly told her his neck hurt. Ms. Harris did not
testify about how Sears' lack of knowledge regarding the alleged injury prejudiced its
efforts to investigate the claim. 3
As for his medical treatment, Mr. Glenn testified that he went to the emergency
room the day after the accident for the neck injury, but he did not introduce these records.
Ultimately, Sears offered a panel, and Mr. Glenn chose Dr. James Fish.
The incomplete medical records document a visit in November 2017 that lists
Sears' third-party administrator, Sedgwick CMS, as the carrier. Dr. Fish diagnosed
lumbar spondylosis, lumbrosacral radiculitis, low-back pain, displacement of lumbar
intervertebral disc without myelopathy, spinal stenosis in the cervical region, cervical
spondylosis and neck pain. He referred Mr. Glenn to pain management; there is no
evidence that Sears offered a panel of pain management specialists. Rather, it sent Dr.
Fish a letter in January 2018 asking if Mr. Glenn's condition casually related to his
employment. Dr. Fish responded "TBD," which the Court interprets as "to be
determined."
employee. The Court notes that dates on state-created documents are controlled by the date identified in
the first report of injury, presumably filed by Sears. If that document gave May 2 as the date of injury,
then all following state file documents would contain that date despite what Mr. Glenn contends. The
Court finds, based on Mr. Glenn's testimony, that the date of injury is May 4, 2016.
3
Mr. Glenn offered extensive testimony without objection regarding disagreements between him and his
co-workers, which apparently culminated with him filing charges against Sears with the EEOC sometime
before the alleged date of injury. However, this testimony is not relevant to the disputed issues, and the
Court declines to recount it.
2
Dr. Fish completed an April 2, 2018 "Work Status Report" taking Mr. Glenn off
work for one month. Dr. Fish prepared a later, undated note, stating, "Patient sustained
work related injuries to his cervical and lumbar spine. He is still under my care for those
issues." Then, at an August 8 office visit, Dr. Fish wrote:
Patient has relayed to me throughout. the course of our care for him that all
ofhis neck and back issues stem from the work injury in May of2016. He
had 2 significant disc herniations with cervical radiculopathy which
necessitated surgical intervention. It is very feasible that a refrigerator
falling on an individual directly on the head could result in disc herniations.
Patient also has a disc herniation at L5-S 1 and his lumbar spine[,] which
again could be due to a fall such as the one he describes. If there is no
history of neck or back treatment prior [to] 2016 that [sic] I would have the
opinion that the work related injury caused his cervical and lumbar issues.
(Ex. 2 at 13.) Dr. Fish also noted the following history:
He relays to me that on May 4, 2016 he was helping to move a commercial
grade refrigerator when the dolly slipped and the refrigerator fell back on
top of him hitting his head and neck, driving his body to the floor. He has
since then had significant neck pain and low back pain. . . . [H]e denies a
history of neck or back pain prior to the work related injury in 2016.
!d. at 14.
Dr. Fish again referred Mr. Glenn to pain management and for an evaluation and
treatment with Dr. John Schneider. Dr. Fish did not mention restrictions or excusing him
from work at that visit. The notes list the insurer as "BCBS Network P." Mr. Glenn
testified that this insurance is through his wife's employment. Mr. Glenn further testified
that he receives treatment at a Brentwood pain management clinic, but he was unable to
recall the physician's name. An appointment notice in the medical records suggests that
he sees Dr. Schneider.
Mr. Glenn acknowledged a physical altercation with a co-worker that happened
before the alleged date of injury sometime in 2015, but Mr. Glenn said he did not
seriously injure his neck in the encounter. On cross-examination, he agreed he was in a
car accident in 2005 or 2006 and that he saw providers since approximately 2006 for his
back, neck and other body parts. Mr. Glenn explained they treated "spasms" relating to
muscular pain, while Dr. Fish treated fractures to bones in his neck and back. Although
Sears questioned Mr. Glenn about these events and asked that he read aloud from some of
the records, Sears did not introduce copies of the treatment notes into evidence. Neither
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party introduced evidence of presentation of these records to Dr. Fish with questions
about how this might affect his previous opinions.
Throughout the authorized treatment, the Court held a series of status conferences.
At a May 7 conference, Sears' counsel stated that it continues to pay for treatment with
Dr. Fish. Similarly, at an August 13 hearing, Sears' counsel repeated that it paid for
treatment with Dr. Fish. However, at a November 1 pretrial hearing, Sears clarified that
it paid for "one or two" consultations with Dr. Fish. Sears never filed a notice of
controversy or wage statement.
Mr. Glenn requested that Sears reimburse his personal insurer for the visits it
covered and that Sears provide authorized treatment with Dr. Schneider. He additionally
seeks temporary total disability benefits from the date of injury through the present and
until he reaches maximum medical improvement.
Sears countered that Mr. Glenn gave varying dates of injury and did not give
. timely notice. As a result, it suffered prejudice. Further, Sears argued that Mr. Glenn's
preexisting conditions or possibly the previous car accident are greater than fifty percent
responsible for his need for treatment. Moreover, Dr. Fish's causation opinion is
premised on Mr. Glenn receiving no prior back and neck treatment. However, Mr. Glenn
acknowledged previous treatment.
Findings of Fact and Conclusions of Law
Mr. Glenn must present sufficient evidence that he is likely to prevail at a hearing
on the merits. Tenn. Code Ann. § 50-6-239(d)(l).
First, regarding Sears' notice defense, Tennessee Code Annotated section 50-6-
201(a)(l) (2015) provides in relevant part that an injured employee must give written
notice of an injury within thirty days unless it can be shown that the employer had actual
knowledge of the accident. When the employer raises lack of notice as a defense, the
burden is on the employee to show either the employer had actual notice, that he provided
notice, or that his failure to give notice was reasonable under the circumstances. Hosford
v. Red Rover Preschool, 2014 TN Wrk. Comp. App. Bd. LEXIS 1, at *15 (Oct. 2, 2014).
The notice requirement "exists so that an employer will have an opportunity to make a
timely investigation of the facts while still readily accessible, and to enable the employer
to provide timely and proper treatment for an injured employee." !d.
Mr. Glenn acknowledged that he never gave written notice. Rather, he testified
that he told Ms. Harris after the accident, in "Miss Amy's" presence, that he hurt his back
and neck and she needed to complete an accident report. In contrast, Ms. Harris testified
that he never gave her notice, but later said he texted her on June 15 to say he "hurt
himself; look at the cameras." The Court credits Mr. Glenn's testimony over hers on this
4
point. Overall, he described the day's events in great detail, and the Court finds his
account of giving notice the more credible version. The Court holds Sears had actual
notice of the accident immediately after it happened.
Sears asserted that it was prejudiced by Mr. Glenn's purported delay in reporting
the injury. Specifically, it argued it could have reviewed videotape of the premises, but
this video has since been recorded over. The Court is not persuaded. Importantly, Sears
offered no evidence regarding its use of worksite cameras or of any prejudice it suffered
as a result of the alleged delay; it merely argued this is so. Further, the Court need not
consider any alleged prejudice to the employer, because under Tennessee Code
Annotated section 50-6-201(a)(3), this is a consideration only after determining a "defect
or inaccuracy in the notice." Here, the Court ruled that Sears had actual notice.
Turning next to causation, the Court must determine whether Mr. Glenn suffered
an injury as that term is defined in the Workers' Compensation Law. Specifically, an
injury must arise primarily out of and occur in the course and scope of the employment.
Tenn. Code Ann. § 50-6-102(14). This must be shown "to a reasonable degree of
medical certainty that it contributed more than fifty percent (50%) in causing the death,
disablement or need for medical treatment, considering all causes." Tenn. Code Ann. §
50-6-102(14)(B)-(C). An injury is shown to a reasonable degree of medical certainty if
"in the opinion of the physician, it is more likely than not considering all causes, as
opposed to speculation or possibility." Tenn. Code Ann. § 50-6-102(14)(D). Further, the
Appeals Board explained:
A physician may render an opinion that meets the legal standard espoused
in section 50-6-102(14) without couching the opinion in a rigid recitation of
the statutory definition. What is necessary, however, is sufficient proof
from which the trial court can conclude that the statutory requirements of
an injury as defined in section 50-6-1 02( 14) are satisfied.
Panzarella v. Amazon.com, Inc., 2017 TN Wrk. Comp. App. Bd. LEXIS 30, at *14 (May
15, 2017) (emphasis in original).
In this case, Dr. Fish wrote in the undated note that Mr. Glenn "sustained work
related injuries to his cervical and lumbar spine." He offered a similar opinion in the
August treatment notes, stating it is "very feasible that a refrigerator falling on an
individual directly on the head could result in disc herniations," and that the disc
herniations "could be due to a fall such as the one he describes." Dr. Fish qualified that
opinion by stating, "If there is no history of neck or back treatment prior [to] 20 16 that
[sic] I would have the opinion that the work related injury caused his cervical and lumbar
issues." These notes also contain a description of the mechanism of injury that resembles
Mr. Glenn's testimony at the hearing. Mr. Glenn denied a history of neck or back pain
before the work injury in May 2016. Although Dr. Fish did not use terminology in the
5
statute, considering Panzarella, the Court holds that his opinion nonetheless suffices as
proof that Mr. Glenn is likely to prevail in establishing he suffered an injury as defined
within the Workers' Compensation Law.
Sears argued that Mr. Glenn has a lengthy history of pre-injury back problems and
that he injured his back in a car accident. Because Dr. Fish's opinion is premised on Mr.
Glenn having "no history of neck or back treatment," Sears argued the Court should
disregard his opinion.
The Court disagrees. Sears did not introduce the records from the previous
treatment into evidence, so the Court cannot consider them in their entirety. In addition,
the Court finds plausible Mr. Glenn's explanation that the previous problems were
muscular rather than skeletal. Further, Sears had months to directly inquire of Dr. Fish
about this issue and failed to do so.
In light of this ruling, Sears must provide free of charge to Mr. Glenn medical
treatment made reasonably necessary by the accident. Tenn. Code Ann. § 50-6-
204(a)(l)(A). Sears must authorize and pay for treatment with Dr. Schneider.
Looking back, Sears' compliance with the statutory mandate so far is concerning.
Specifically, the November 21, 2017 treatment notes refer Mr. Glenn to pain
management, but Sears offered no evidence on its response to this referral. Dr. Fish
referred Mr. Glenn to Dr. Schneider on August 8. Mr. Glenn sees Dr. Schneider using
his wife's insurance. Tennessee Code Annotated section 50-6-204(a)(3)(A)(ii) provides
that when necessary a treating physician "shall make referrals to a specialist physician."
It appears to the Court that Sears ignored these referrals and its legal duty to honor
them for approximately one year. In addition, Sears' Counsel represented to this Court in
May and August that it paid for treatment with Dr. Fish. The Court finds that Sears did
not pay for the August visit, nor did it file a Notice of Controversy. It was not until
earlier this month that Sears' counsel informed the Court that it authorized the initial
appointments but then stopped paying for Mr. Glenn's treatment. Sears gave neither him
nor this Court notice of that decision by filing the required form.
Tennessee Code Annotated Section 50-6-128 addresses these situations as follows:
If any employer knowingly, willfully, and intentionally causes a medical or
wage loss claim to be paid under health or sickness or accident insurance,
or fails to provide reasonable and necessary medical treatment, including a
failure to reimburse when the employer knew that the claim arose out of a
compensable work-related injury and should have been submitted under its
workers' compensation insurance coverage, then a civil penalty of five
hundred dollars ($500.00) shall be assessed against the employer[.]
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See also Tenn. Comp. R. & Regs. 0800-02-14-.03(1) (August, 2018). In addition:
An adjusting entity electing to controvert its liability and terminate the
payment of compensation benefits after temporary disability and/or medical
benefits have been paid in a claim, shall submit a Notice of Controversy to
the Bureau within fifteen (15) calendar days of the due date of the first
omitted payment.
Tenn. Comp. R. & Regs. 0800-02-14-.04(8) (August, 2018).
The Court holds that Sears failed to provide reasonable and necessary treatment,
caused the claim to be paid under Mr. Glenn's health insurance, and failed to file a Notice
of Controversy. The Court refers this case for consideration of imposition of a penalty
with the Compliance Unit.
Finally, Mr. Glenn seeks temporary disability benefits. To establish his
entitlement to these benefits, he must show he ( 1) became disabled from working due to a
compensable injury, (2) a causal connection between the injury and his inability to work,
and (3) the duration of the period of disability. Jones v. Crencor Leasing and Sales, TN
Wrk. Comp. App. Bd. LEXIS 48, at *7 (Dec. 11, 2015).
Applying these criteria, Mr. Glenn established he became disabled due to a work
injury and that a causal connection exists between his work at Sears and his inability to
work. Dr. Fish offered this opinion in his undated note, and he restated it in the August
medical records. Dr. Fish took him off work for one month on April 2. Thus, Mr.
Glenn's duration of disability is April 2 through May 2. The Court is unable to calculate
the sum owed due to Sears' failure to file a wage statement. 4 Once that occurs, the Court
will order immediate payment. The Court cannot infer from the evidence that Dr. Fish
would have totally restricted Mr. Glenn from working during any other times. However,
Mr. Glenn may present evidence at a trial on the merits regarding any further entitlement
to temporary disability benefits.
4
The Claims Handling Standards in effect at the time of Mr. Glenn's alleged injury and shortly afterward
require that Sears file a wage statement contemporaneous to filing a Notice of First Payment of
Compensation or a Notice of Denial. Tenn. Comp. R. & Regs. 0800-2-14-.03(3) (October, 1999).
7
IT IS, THEREFORE, ORDERED as follows:
1. Sears shall provide treatment with Dr. Schneider as the authorized physician under
Tennessee Code Annotated section 50-6-204(a)(l)(A).
2. Sears shall file a wage statement within ten calendar days of entry of this order
so the Court may calculate the correct average weekly wage and compensation
rate and issue an order for temporary disability benefits.
3. The case is referred to the Compliance Unit for consideration of penalties against
Sears.
4. This case is set for a Status Hearing on February 11, 2019, at 8:45 a.m. Central
time. The parties must call615-532-9552 or toll-free 866-942-0025 to participate.
5. Unless interlocutory appeal of the Expedited Hearing Order is filed, compliance
with this Order must occur no later than seven business days from the date of entry
of this Order as required by Tennessee Code Annotated section 50-6-239(d)(3).
The Insurer or Self-Insured Employer must submit confirmation of compliance
with this Order to the Bureau by email to WCCompliance.Program@tn .go no
later than the seventh business day after entry of this Order. Failure to submit the
necessary confirmation within the period of compliance may result in a penalty
assessment for non-compliance. For questions regarding compliance, please
contact the Workers' Compensation Compliance Unit via email at
WCC mpliance.Program@tn .go
ENTERED November 27,2018.
Court of Workers' Compensatio
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APPENDIX
Exhibits:
1. Affidavits
2. ~edicalrecords
3. ~edical bills (identification only)
Technical record:
1. Petition for Benefit Determination
2. Dispute Certification Notice
3. Request for Expedited Hearing, August 10, 2017
4. Employee's Position Statement, August 10, 2017
5. Email confirming settlement and cancellation of expedited hearing, September 26,
2017
6. Email regarding Choice ofPhysicians and scheduling, October 5, 2017
7. Order on Status Conference, November 21, 2017
8. ~otion for Release of Funds
9. Employer's Response to ~otion for Release of Funds
10. Agreed Order on Discovery
11. Order Resetting Status Conference
12. Show-Cause Order
13.Employer's response to Court's Show Cause Order
14. Notice of Filing, April2, 2018
15. Order Resetting Status Conference
16. Email exchange between the parties, ~ay 7, 2018
17.Notice ofFiling, ~ay 7, 2018
18. Order Resetting Status Conference, ~ay 7, 2018
19. Order Resetting Status Conference, July 2, 2018
20. Order Granting Motion to Withdraw
21. Order on Status Conference, August 14, 2018
22. Request for Expedited Hearing, August 31, 2018
23. Order on Pretrial Conference, November 1, 20 18
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CERTIFICATE OF SERVICE
I certify that a copy of this Expedited Hearing Order was sent to these recipients
by the following methods of service on November 27,2018.
Name Certified Via Via Service sent to:
Mail Fax Email
Terrance Glenn, X X monsha:te37@gmail.com; 1444
Self-represented employee Bell Trace Dr., Antioch, TN 37013
Anthony Noel, Carolina X Ton:t.noel@leitnerfirm.com;
Martin, Carolina.martin@leitnerfirm.com
Employer's attorneys
Compliance Unit X WCCompl iance.orogram@tn.gov
& ffiUk-- '
Penn~um, Court Clerk
W c.courtclerk@tn.gov
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